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OVHcloud Bare Metal Cloud Status

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  • Operational
  • Degraded performance
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  • Major Outage
  • Under maintenance
[WAW1][Bare Metal Cloud] - Rack W17A15 incident notification
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We are doing some cooling system replacement in the rack W17A15.
Impacted Service : All servers will be unavailable.
Please be aware that this may be completed in less time than expected, and we are committed to minimizing the outage duration.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 2025 - 13:56 UTC
Monitoring - We have identified the origin of the incident affecting our Bare Metal Cloud offer in the rack W17A15.

Here is detail for this incident :
Start time : 17/02/2025 10:35 UTC
Impacted Service : All servers in the rack W17A15 were no longer responding.
Customers Impact : The availability was affected by this incident.
Root Cause : This incident was caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 2025 - 13:44 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Partial Outage
BHS Operational
ERI Operational
GRA Operational
LIM Operational
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SBG Operational
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WAW Partial Outage
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
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YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
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ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
RBX Operational
SBG Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[GRA2][Dedicated Servers] - Rack G265B09 Feb 18, 2025 03:30-04:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 18/02/2025 03:30 UTC
End time : 18/02/2025 04:30 UTC
Service impact : vRack network on rack G265B09 will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jan 28, 2025 - 19:41 UTC
[SGP2][Virtual Private Servers] - Internal databases update Feb 18, 2025 14:00-20:00 UTC
As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on SGP2 region.

Start time : 18/02/2025 14:00 UTC
End time : 18/02/2025 20:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a VPS service maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 02:13 UTC
[GRA2][Dedicated Servers] - Rack G220B07 Feb 19, 2025 03:30-04:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 19/02/2025 03:30 UTC
End time : 19/02/2025 04:00 UTC
Service impact : Public network on rack G220B07 will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jan 28, 2025 - 19:47 UTC
[SYD2][Virtual Private Servers] - Internal databases update Feb 19, 2025 09:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on SYD2 region.

Start time : 19/02/2025 09:00 UTC
End time : 19/02/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a VPS service maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 02:17 UTC
[SBG3][Dedicated Servers] - Rack S337A04 Feb 20, 2025 01:00-02:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 20/02/2025 01:00 UTC
End time : 20/02/2025 02:00 UTC
Service impact : vRack network on rack S337A04 will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jan 28, 2025 - 20:26 UTC
[ERI1][Dedicated Servers] - Rack E101A19/B08/B11/B12 Feb 20, 2025 07:00-10:00 UTC
Update - Operations on this maintenance have been postponed to a later date.

Below is the new schedule:
Start time : 20/02/2025 07:00 UTC
End time : 20/02/2025 10:00 UTC
Service impact : Each server in racks E101A19, E101B08, E101B11 and E101B12 will be unreachable for 30 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will migrate servers one by one from racks E101A19, E101B08, E101B11 and E101B12 to rack E105A08.
Feb 03, 2025 - 12:39 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer on the specified racks.

This may temporarily affect availability.

Start time : 12/02/2025 07:00 UTC
End time : 12/02/2025 10:00 UTC
Service impact : Each server in racks E101A19, E101B08, E101B11 and E101B12 will be unreachable for 30 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will migrate servers one by one from racks E101A19, E101B08, E101B11 and E101B12 to rack E105A08.

Thank you for your understanding.
Jan 23, 2025 - 16:21 UTC
[BHS7][Network] - Network equipment version upgrade Feb 20, 2025 09:00-11:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 20/02/2025 09:00 UTC
End time : 20/02/2025 11:00 UTC
Service impact : Loss of service of 5 minutes on public and vrack side for all servers behind the network devices.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.


Thank you for your understanding.
Posted on Feb 12, 2025 - 21:36 UTC
[SBG3][Dedicated Servers] - Rack S331B08 Feb 24, 2025 03:30-04:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 24/02/2025 03:30 UTC
End time : 24/02/2025 04:30 UTC
Service impact : vRack network on rack S331B08 will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jan 28, 2025 - 20:01 UTC
[GRA6][Virtual Private Servers] - Internal databases update Feb 24, 2025 09:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on GRA6 region.

Start time : 24/02/2025 09:00 UTC
End time : 24/02/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a VPS service maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 02:21 UTC
[GRA2][Network] - rack G215A04 Feb 25, 2025 00:30-03:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 25/02/2025 00:30 UTC
End time : 25/02/2025 03:30 UTC
Service impact : Public traffic will be unavailable during the change
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment in GRA2 rack G215A04.

Thank you for your understanding.
Posted on Feb 10, 2025 - 21:30 UTC
[GRA8][Virtual Private Servers] - Internal databases update Feb 25, 2025 09:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on GRA8 region.

Start time : 25/02/2025 09:00 UTC
End time : 25/02/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a VPS service maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 02:32 UTC
[GRA2][Network] - rack G224A18 Feb 27, 2025 00:30-03:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 27/02/2025 00:30 UTC
End time : 27/02/2025 03:30 UTC
Service impact : Public traffic will be unavailable during the change
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment in GRA2 rack G224A18.

Thank you for your understanding.
Posted on Feb 10, 2025 - 23:06 UTC
[GRA4][Virtual Private Servers] - Internal databases update Feb 27, 2025 09:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on GRA4 region.

Start time : 27/02/2025 09:00 UTC
End time : 27/02/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a VPS service maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 02:36 UTC
[RBX3][Dedicated Servers] - Racks 43S06 Mar 3, 2025 00:00-01:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 03/03/2025 00:00 UTC
End time : 03/03/2025 01:00 UTC
Service impact : Servers will be unavailable during the maintenance for 30 minutes.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be relocating racks 43S06 to a new location.

Thank you for your understanding.
Posted on Jan 29, 2025 - 22:14 UTC
[GRA3][Dedicated Servers] - Rack GRA0329A06A Mar 3, 2025 05:00-06:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 03/03/2025 05:00 UTC
End time : 03/03/2025 06:00 UTC
Service impact : Public network will be temporarily unavailable during the operation for servers located in rack GRA0329A06A.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Feb 14, 2025 - 21:26 UTC
[GRA1][Virtual Private Servers] - Internal databases update Mar 3, 2025 14:00-20:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our internal databases on GRA1.

Start time : 03/03/2025 14:00 UTC
End time : 03/03/2025 20:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a Virtual Private Servers maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 21:48 UTC
[GRA2][Virtual Private Servers] - Internal databases update Mar 4, 2025 14:00-20:00 UTC
As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on GRA2 region.

Start time : 04/03/2025 14:00 UTC
End time : 04/03/2025 20:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a VPS service maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 02:41 UTC
[SBG8][Virtual Private Servers] - Internal databases update Mar 12, 2025 09:00-15:00 UTC
As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on SBG8 region.

Start time : 12/03/2025 09:00 UTC
End time : 12/03/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a VPS service maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 02:44 UTC
[BHS1][Virtual Private Servers] - Internal databases update Mar 12, 2025 13:00-19:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our internal databases on BHS1.

Start time : 12/03/2025 13:00 UTC
End time : 12/03/2025 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a Virtual Private Servers maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 21:45 UTC
[BHS2][Virtual Private Servers] - Internal databases update Mar 13, 2025 13:00-19:00 UTC
As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on BHS2 region.

Start time : 13/03/2025 13:00 UTC
End time : 13/03/2025 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a VPS service maintenance.

Thank you for your understanding.
Posted on Feb 14, 2025 - 02:48 UTC
[ERI1][Dedicated Servers] - Rack E101 Mar 17, 2025 07:00-14:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect availability.

Start time : 17/03/2025 07:00 UTC
End time : 17/03/2025 14:00 UTC
Service impact : Each server in rack E101 will be unreachable for 30 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack E101 to racks E103 and E105.

Thank you for your understanding.
Posted on Feb 07, 2025 - 04:38 UTC
Past Incidents
Feb 17, 2025
[RBX3][Dedicated Servers] - Rack 45D14
Resolved - We would like to inform you that the incident on our Dedicated Servers in RBX3, have been resolved
Start Time : 17/02/2024 13:04 UTC
End Time : 17/02/2024 16:46 UTC
Root cause : Cooling module malfunction

We thank you for your understanding and patience throughout this incident
Feb 17, 16:58 UTC
Investigating - An incident is in progress on our Dedicated Servers in RBX3, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 17/02/2024 13:04 UTC
Service impact : A significant number of servers in the rack 45D14 are no longer responding.
Root cause : Cooling module malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Feb 17, 13:28 UTC
[RBX6][Bare Metal Cloud] - Racks 46E17/18/19 incident notification
Resolved - We would like to inform you that the incident on our Bare Metal Cloud offer in racks 46E17/18/19, have been resolved
Start Time : 17/02/2025 10:45 UTC
End Time : 17/02/2025 15:56 UTC
Root cause : This incident is caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident
Feb 17, 16:12 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 12:01 UTC
Identified - We have identified the origin of the incident affecting our Bare Metal Cloud offer in racks 46E17/18/19.

Here is detail for this incident :
Start time : 17/02/2025 10:45 UTC
Customers Impact : All servers in the racks 46E17/18/19 are no longer responding
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 11:00 UTC
[BHS5][Dedicated Servers] - Rack T05E15
Resolved - We would like to inform you that the incident on our Dedicated Servers, have been resolved
Start Time : 17/2/2025 15:28 UTC
End Time : 17/2/2025 16:00 UTC
Root cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident
Feb 17, 16:06 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the Rack T05E15.

Here is detail for this incident :
Start time : 17/2/2025 15:28 UTC
Impacted Service(s) :A significant number of servers in the rack T05E15 are no longer responding
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 15:41 UTC
[WAW1][Dedicated Servers] - W17A13
Resolved - We would like to inform you that the incident in the rack W17A13 has now been resolved.

Here is detail for this incident :
Start time : 14/02/2025 16:38 UTC
End time : 14/02/2025 17:12 UTC
Root Cause : This incident was caused by a network Vrack equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 17, 09:14 UTC
Monitoring - We have experienced an incident affecting our private network which has caused temporary availability issues in the WAW1 region. vRack network is now reachable.

Here is detail for this incident :
Start time : 14/02/2025 16:38 UTC
Impacted Service : Private network were temporarily unreachable in the rack W17A13.
Customers Impact : Some servers in rack W17A13 were temporarily unreachable.
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : Our teams are monitoring the situation.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 14, 20:28 UTC
Identified - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the W17A13 in WAW1.

Here is detail for this incident :
Start time : 14/02/2025 16:38 UTC
Service impact : Private network is unreachable in the rack W17A13.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 14, 18:53 UTC
Investigating - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the W17A13 in WAW1.

Here is detail for this incident :
Start time : 14/02/2025 16:38 UTC
Service impact : Private network is unreachable in the rack W17A13.
Ongoing Actions : The incident is under investigation and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 14, 18:44 UTC
[LIM1][Dedicated Servers] - Rack L113B10
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 17/02/2025 04:01 UTC.
Feb 17, 05:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect availability.

Start time : 17/02/2025 01:00 UTC
End time : 17/02/2025 05:00 UTC
Service impact : Each server in rack L113B10 will be unreachable for 30 minutes during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack L113B10 to rack L113B08.

Thank you for your understanding.
Feb 7, 03:44 UTC
[BHS7][Network] - B715A08
Resolved - We had an incident affecting our public network infrastructure, which has caused temporary availability issues in BHS7 rack B715A08.

Here is detail for this incident :
Start time : 17/02/2025 02:20 UTC
End time : 17/02/2025 02:27 UTC
Customers Impact : All servers located in BHS7 rack B715A08 were temporarily unreachable.
Ongoing Actions : Our teams has fixed the incident and the situation is back to normal.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 17, 03:50 UTC
Feb 16, 2025
[GRA1][Dedicated Servers] - Rack G114A18
Resolved - This incident has been resolved.
Feb 16, 19:18 UTC
Update - We would like to inform you that the incident on our Dedicated Servers in GRA1, have been resolved
Start Time : 16/02/2025 17:22 UTC
End Time : 16/02/2025 17:57 UTC
Root cause : Cooling system module malfunction

We thank you for your understanding and patience throughout this incident
Feb 16, 18:05 UTC
Identified - An incident is in progress on our Dedicated Servers in GRA1, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 16/02/2025 17:22 UTC
Service impact : A significant number of servers in the rack G114A18 are no longer responding.
Root cause : Cooling system module malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Feb 16, 17:33 UTC
[BHS7][Dedicated Servers] - Rack B710B14
Resolved - This incident has been resolved.
Feb 16, 19:04 UTC
Update - We would like to inform you that the incident on our Dedicated Servers in BHS7, have been resolved
Start Time : 16/02/2025 18:15 UTC
End Time : 16/02/2025 18:36 UTC
Root cause : Network equipment malfunction

We thank you for your understanding and patience throughout this incident
Feb 16, 19:04 UTC
Investigating - An incident is in progress on our Dedicated Servers in BHS7, customers in the impacted zone may face some difficulties. Please find the details:

Start time : 16/02/2025 18:15 UTC
Service impact : A significant number of servers in the rack B710B14 are no longer responding.
Root cause : Network equipment malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Feb 16, 18:27 UTC
Feb 15, 2025
[SBG5][Dedicated Servers] - Rack SBG0506B07B
Resolved - We would like to inform you that the incident on rack SBG0506B07B has now been resolved.

Here is detail for this incident :
Start time : 15/02/2025 01:12 UTC
End time : 15/02/2025 03:10 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 15, 03:16 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 15/02/2025 01:12 UTC
Impacted Service(s) : vRack network is temporarily unavailable for servers in rack SBG0506B07B.
Customers Impact : Customers are temporarily unable to access their servers through vRack network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 15, 01:27 UTC
Investigating - We are currently experiencing an event affecting our Hosted Private Cloud offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 15, 01:24 UTC
Feb 14, 2025
[WAW1][Network] - vRack Private Network W17A13
Resolved - We had an incident affecting our vRack network infrastructure, which has caused temporary availability issues in WAW1 rack W17A13.

Here is detail for this incident :
Start time : 14/02/2025 16:38 UTC
End time : 14/02/2025 17:14 UTC
Customers Impact : vRack network was temporarily unavailable for some servers located in WAW1 rack W17A13.
Ongoing Actions : Our teams has fixed the incident and the situation is back to normal.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 14, 17:17 UTC
[RBX8][Bare Metal Cloud] - Rack R806R04 incident notification
Resolved - We would like to inform you that the incident on the rack R806R04 has now been resolved.

Here is detail for this incident :
Start time : 13/02/2025 20:02 UTC
End time : 14/02/2025 03:53 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 14, 03:55 UTC
Update - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update : Almost all the servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 14, 03:15 UTC
Identified - We have determined the origin of the incident affecting our Bare Metal Cloud offer on the specific rack.

Here are some supplementary details :
Start time : 13/02/2025 20:02 UTC
Service impact : All servers in the rack R806R04 are no longer responding
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 20:10 UTC
[GRA3][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Feb 14, 03:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 01:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/02/2025 01:00 UTC
End time : 14/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Dec 9, 22:04 UTC
[ERI][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Feb 14, 03:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 01:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/02/2025 01:00 UTC
End time : 14/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Dec 9, 21:59 UTC
[BHS1][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Feb 14, 03:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/02/2025 01:00 UTC
End time : 14/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Dec 9, 21:55 UTC
Feb 13, 2025
[RBX3][Bare Metal Cloud] - Rack 42F11 incident notification
Resolved - We would like to inform you that the incident on rack 42F11 has now been resolved.

Here is detail for this incident :
Start time : 13/02/2025 16:45 UTC
End time : 13/02/2025 16:58 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 13, 17:05 UTC
Identified - We have determined the origin of the incident affecting our Bare Metal Cloud offer on the specific rack.

Here are some supplementary details :
Start time : 13/02/2025 16:45 UTC
Service impact : All servers in the rack 42F11 are no longer responding
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 16:58 UTC
[SBG5][Dedicated Servers] - Rack SBG0505B09A
Resolved - We would like to inform you that the incident on rack SBG0505B09A has now been resolved.

Here is detail for this incident :
Start time : 13/02/2025 01:20 UTC
End time : 13/02/2025 15:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 13, 15:48 UTC
Update - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update : The majority of the affected servers are operational.
Ongoing Actions : Our technical teams are addressing the issue with the remaining one.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 08:30 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack SBG0505B09A.

Here are some supplementary details :
Start time : 13/02/2025 01:20 UTC
Impacted Service(s) : Some server are still unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 01:51 UTC
[GRA3][Dedicated Servers] - GRA0316A04B incident notification
Resolved - We would like to inform you that the incident on rack GRA0316A04B has now been resolved.

Here is detail for this incident :
Start time : 13/02/2025 11:21 UTC
End time : 13/02/2025 12:54 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 13, 14:34 UTC
Update - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update : For customers with network interface configured in LACP, no interruption will be felt, on the other hand a pertubation on the network may be felt during the replacement of the affected network equipment.
Ongoing Actions : Our teams are working to replace the affected equipment and restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 12:54 UTC
Identified - We have determined the origin of the incident affecting our Bare Metal Cloud offer on the specific rack.

Here are some supplementary details :
Start time : 13/02/2025 11:21 UTC
Impacted Service : Private and public networks are temporarily unavailable to servers in the GRA0316A04B rack.
Customers Impact : Some servers in rack GRA0316A04B are temporarily unreachable.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 12:46 UTC
Investigating - We are currently experiencing an event affecting our Bare Metal Cloud offer.
Start time : 13/02/2025 11:21 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 12:15 UTC
[SBG5][Dedicated Servers] - Rack SBG0506A01D
Completed - The scheduled maintenance has been completed.
Feb 13, 03:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 13/02/2025 01:00 UTC
End time : 13/02/2025 02:00 UTC
Service impact : Public network on rack SBG0506A01D will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jan 28, 19:31 UTC
[SBG5][Dedicated Servers] - Rack SBG0506A01D
Resolved - We would like to inform you that the incident on the rack SBG0506A01D has now been resolved.

Here is detail for this incident :
Start time : 13/02/2025 02:30 UTC
End time : 13/02/2025 03:20 UTC
Root Cause : This incident is caused by the following maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/l9cjznnyzj9s

We thank you for your understanding and patience throughout this incident.
Feb 13, 03:27 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack SBG0506A01D.

Here are some supplementary details :
Start time : 13/02/2025 02:30 UTC
Impacted Service(s) : Some server are still unavailable.
Root Cause : This incident is caused by the following maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/l9cjznnyzj9s
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 13, 03:14 UTC
[LIM1][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Feb 13, 02:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 13/02/2025 01:00 UTC
End time : 13/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Dec 9, 21:49 UTC
[RBX][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Feb 13, 01:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 13/02/2025 01:00 UTC
End time : 13/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Dec 9, 21:42 UTC
[IEB01][Bare Metal Cloud] - Rack IEB0101A01A
Resolved - We would like to inform you that the incident on rack IEB0101A01A has now been resolved.

Here is detail for this incident :
Start time : 12/02/2025 18:28 UTC
End time : 12/02/2025 23:59 UTC
Root Cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 13, 00:20 UTC
Identified - We have determined the origin of the incident affecting our Bare Metal Cloud offer on the specific rack.

Here are some supplementary details :
Start time : 12/02/2025 18:28 UTC
Impacted Service(s) : Public and vRack networks are temporarily unavailable for servers in rack IEB0101A01A.
Customers Impact : Customers are temporarily unable to access their servers through public and vRack networks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 12, 19:08 UTC
Investigating - We are currently experiencing an event affecting our Bare Metal Cloud offer.
Start time : 12/02/2025 18:28 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 12, 18:59 UTC
Feb 12, 2025
[ERI][Bare Metal Cloud] - Rack ERI0114A01A
Resolved - We would like to inform you that the incident on rack ERI0114A01A has now been resolved.

Here is detail for this incident :
Start time : 12/02/2025 19:41 UTC
End time : 12/02/2025 20:29 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 12, 20:32 UTC
Update - We would like to inform you that a significant number of servers are now available.

Start time : 12/02/2025 19:41 UTC
Root Cause : This incident is caused by an electrical equipment issue.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 12, 20:21 UTC
Identified - We have determined the origin of the incident affecting our Bare Metal Cloud offer on the specific rack.

Here are some supplementary details :
Start time : 12/02/2025 19:41 UTC
Service impact : All servers in the rack ERI0114A01A are no longer responding
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 12, 19:52 UTC
Investigating - We are currently experiencing an event affecting our Bare Metal Cloud offer.
Start time : 12/02/2025 19:41 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 12, 19:45 UTC
[BHS8][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
All services are operational since 12/02/2025 09:08 UTC
Feb 12, 10:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/02/2025 09:00 UTC
End time : 12/02/2025 11:00 UTC
Service impact : Loss of service of 5 minutes on public and vrack side for all servers behind the network devices
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.


Thank you for your understanding.
Feb 7, 09:28 UTC
[GRA1][Network] - vRack Network equipment maintenance - Racks G107A - G107B - G108A
Completed - The scheduled maintenance has been completed.
Feb 12, 04:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 01:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect availability.

Start time : 12/02/2025 01:00 UTC
End time : 12/02/2025 04:00 UTC
Service impact : Please note that vRack network will be unavailable during the following maintenance operations on the specified racks : G107A/G107B/G108A.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jan 31, 15:55 UTC
[SBG5][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Feb 12, 03:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/02/2025 01:00 UTC
End time : 12/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Dec 5, 22:11 UTC
[RBX10][Dedicated Servers] - Rack RBX1003C01B
Completed - The scheduled maintenance has been completed.
All the services are operational since 02:23 UTC.
Feb 12, 02:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 12/02/2025 02:00 UTC
End time : 12/02/2025 03:00 UTC
Service impact : Public and Private networks will be unreachable during this change if LACP is not activated by the customer.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jan 23, 15:26 UTC
[RBX3][DedicatedServers] - 45D15
Resolved - We would like to inform you that the incident has now been resolved.
All the servers are now operational.

Here is detail for this incident :
Start time : 12/02/2025 01:25 UTC
End time : 12/02/2025 02:13 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 12, 02:22 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here is detail for this incident :
Start time : 12/02/2025 01:25 UTC
Customers Impact : Some servers in rack 45D15 are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 12, 01:43 UTC
Investigating - We have detected an issue on our services. We will update informations when we will have more details.
Feb 12, 01:40 UTC
[YNM][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Feb 12, 02:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 01:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/02/2025 01:00 UTC
End time : 12/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Dec 5, 22:20 UTC
Feb 11, 2025
[LIM][Storage and Backups] - Enterprise File Storage
Completed - Maintenance is deferred until a later date.

Thank you for your understanding.
Feb 11, 14:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 11/02/2025 05:00 UTC
End time : 11/02/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our infrastructure, we will update the version of a cluster OS.

Thank you for your understanding.
Feb 8, 00:31 UTC
[RBX8][Dedicated Servers] - Rack R820L01
Resolved - We would like to inform you that the incident on the rack R820L01 has now been resolved.

Here are some supplementary details :
Start time : 11/02/2025 11:12 UTC
End time : 11/02/2025 11:40 UTC
Impacted Service(s) : All servers were unavailable.
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Feb 11, 14:38 UTC
[BHS7][Dedicated Servers] - Rack B714B10
Completed - The scheduled maintenance has been completed.
Feb 11, 11:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 09:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers.

This may temporarily affect availability.

Start time : 11/02/2025 09:30 UTC
End time : 11/02/2025 11:30 UTC
Service impact : Public network and vRack network on rack B714B10 will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jan 29, 08:01 UTC
[IEB01/MR901/CCH01][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Feb 11, 02:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 11/02/2025 01:00 UTC
End time : 11/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Dec 5, 22:08 UTC
Feb 10, 2025
[RBX7][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
All the services are now operational.
Feb 10, 21:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 21:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 10/02/2025 21:00 UTC
End time : 10/02/2025 22:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.
Thank you for your understanding.
Jan 28, 01:11 UTC
[RBX8][Dedicated Servers] - Rack R804R19
Resolved - We would like to inform you that the incident has now been resolved.

Here is detail for this incident :
Start time : 10/02/2025 10:32 UTC
End time : 10/02/2025 10:53 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 10, 11:04 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here is detail for this incident :
Start time : 10/02/2025 10:32 UTC
Customers Impact : Some servers in rack R804R19 are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 10, 10:52 UTC
[RBX3][Network] - vRack Private Network incident notification
Resolved - We had an incident affecting our vRack network infrastructure, which has caused temporary availability issues in RBX3.

Here is detail for this incident :
Start time : 10/02/2025 23:39 UTC
End time : 10/02/2025 23:57 UTC
Customers Impact : vRack network was temporarily unavailable for some servers located in RBX3 .
Ongoing Actions : Our teams has fixed the incident have been resolved and the situation is back to normal.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 10, 00:01 UTC
Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
[GRA4][Dedicated Servers] - Rack GRA0404D03C
Resolved - We would like to inform you that the incident on our Dedicated Servers in GRA4, have been resolved
Start Time : 07/02/2025 11:02 UTC
End Time : 07/02/2025 19:00 UTC
Root cause : Network equipment malfunction

We thank you for your understanding and patience throughout this incident
Feb 7, 19:11 UTC
Identified - The issue has been identified and a fix is being implemented.

Here is detail for this incident :
Start time : 07/2/2025 11:02 UTC
Customers Impact : Public and private network are temporarily unavailable
Feb 7, 12:19 UTC
Update - We are continuing to investigate this issue.
Feb 7, 11:46 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack GRA0404D03C

Here is detail for this incident :
Start time : 07/2/2025 11:02 UTC
Customers Impact : Public and private network are temporarily unavailable
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 7, 11:43 UTC
[BHS7][Dedicated Servers] - Rack B715A10
Resolved - We would like to inform you that the incident on our Bare Metal Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 06/02/2025 21:56 UTC
End time : 07/02/2025 00:00 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 7, 00:37 UTC
Identified - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Start time : 06/02/2025 21:56 UTC
Service impact : All servers in rack B715A10 are temporarily unavailable.
Root Cause : This incident is caused by a network equipment issue.
Feb 6, 23:18 UTC
Investigating - We are currently experiencing an event affecting our Bare Metal Cloud offer.

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack B715A10.

Here is detail for this incident :
Start time : 06/02/2025 21:56 UTC
Customers Impact : All servers in rack B715A10 are temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 6, 22:04 UTC
Feb 6, 2025
[RBX6][DedicatedServers/PrivateNetwork] - 46J30
Resolved - We would like to inform you that the incident on rack 46J30 has now been resolved.

Here is detail for this incident :
Start time : 06/02/2025 11:00 UTC
End time : 06/02/2025 12:25UTC
Root Cause : This incident was caused by a malfunction on a hardware.

We thank you for your understanding and patience throughout this incident.
Feb 6, 12:44 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Start time : 06/02/2025 11:00 UTC
Service impact : Private Network is unreachable in the rack 46J30
Feb 6, 12:08 UTC
Identified - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the 46J30 .

Here is detail for this incident :
Start time : 06/02/2025 11:00 UTC
Service impact : Private Network is unreachable in the rack 46J30
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 6, 11:12 UTC
Investigating - We have detected an issue on our services. We will update informations when we will have more details.
Feb 6, 11:09 UTC
[RBX4][Dedicated Servers] - Rack 56C20
Resolved - We would like to inform you that the incident on rack 56C20 has now been resolved.

Here is detail for this incident :
Start time : 06/02/2025 01:14 UTC
End time : 06/02/2025 03:57 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 6, 03:58 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 56C20.

Here is detail for this incident :
Start time : 06/02/2025 01:14 UTC
Customers Impact : Some servers in rack 56C20 are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 6, 02:01 UTC
[GRA2][Dedicated Servers] - Rack G211A21
Completed - The scheduled maintenance has been completed.
Feb 6, 01:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 00:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 06/02/2025 00:30 UTC
End time : 06/02/2025 03:30 UTC
Service impact : Public network will be temporarily unavailable between 5 minutes and 3 hours depending on if the switch needs to be replaced.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jan 13, 15:37 UTC
[RBX10][Bare Metal Cloud] - Rack RBX1003C01B
Resolved - We would like to inform you that the incident on rack RBX1003C01B has now been resolved.

Here is detail for this incident :
Start time : 06/02/2025 00:05 UTC
End time : 06/02/2025 00:17 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 6, 00:36 UTC
Identified - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the RBX1003C01B.

Here is detail for this incident :
Start time : 06/02/2025 00:05 UTC
Service impact : All servers in the rack RBX1003C01B are no longer responding
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 6, 00:21 UTC
Feb 5, 2025
[Global][Baremetal] - efiBootloaderPath mandatory as input for BringYourOwnImage BringYourOwnLinux
Completed - The maintenance was completed since 05/02/2025 11:30 UTC
Feb 5, 19:17 UTC
Update - The maintenance was completed since 05/02/2025 11:30 UTC
Feb 5, 12:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 11:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 05/02/2025 11:00 UTC
End time : 05/02/2025 11:30 UTC
Service impact : Starting next month, the EfiBootloaderPath will be required as an input for BringYourOwnImage and BringYourOwnLinux operating systems.
Service improvement : This change will enable customers to customize their EFI bootloader path, if you have any questions or need further clarification, please contact Support.

Follow the links below for the documentation.
BringYourOwnLinux: https://ovh.to/G6fxhKL
BringYourOwnImage: https://ovh.to/Zz5mrNL

Thank you for your understanding.
Jan 7, 15:47 UTC
[LIM][Virtual Private Servers] - Internal databases update
Completed - The maintenance was completed without any issues and had no impact
Feb 5, 12:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled for update the Internal databases on LIM region.

Start time : 05/02/2025 09:00 UTC
End time : 05/02/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a VPS service maintenance.

Thank you for your understanding.
Jan 30, 10:07 UTC
[RBX3][Dedicated Servers] - Rack 45C10
Completed - The scheduled maintenance has been completed on the rack 45C10.
All services are operational since 05/02/2025 05:49 UTC.
Feb 5, 05:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 05/02/2025 05:30 UTC
End time : 05/02/2025 06:30 UTC
Service impact : Public network will be unavailable for 1 hour during the maintenance time.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jan 23, 15:14 UTC
[GRA1][Dedicated Servers] - Rack G131B30
Completed - The scheduled maintenance has been completed.
Feb 5, 03:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 03:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 05/02/2025 03:00 UTC
End time : 05/02/2025 04:00 UTC
Service impact : Public network will be unavailable for 1 hour during the maintenance time.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jan 28, 14:41 UTC
Feb 4, 2025
[RBX6][Dedicated Servers] - racks 46B19 - 46B18 - 46B21
Resolved - We would like to inform you that the incident on racks 46B19, 46B18 in RBX6 has now been resolved.

Here is detail for this incident :
Start time : 04/02/2025 14:13 UTC
End time : 04/02/2025 20:27 UTC
Root Cause : This incident is caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Feb 4, 20:33 UTC
Update - Following a thorough investigation, our team has determined that a number of servers in this rack (46B21) have been impacted. All impacted servers in rack 46B21 have been restored, and our teams are diligently working to restore the remaining ones in racks 46B19 and 46B18.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 4, 16:21 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 04/02/2025 14:10 UTC
Customers Impact : Some servers in racks 46B19 and 46B18 are temporarily unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 4, 15:44 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the racks 46B19, 46B18 in RBX6.

Here is detail for this incident :
Start time : 04/02/2025 14:10 UTC
Customers Impact : Some servers in racks 46B19, 46B18 are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 4, 14:59 UTC
Investigating - We are currently experiencing an event affecting our Bare Metal Cloud offer.
Start time : 04/02/2025 14:10 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 4, 14:47 UTC
[RBX4][Dedicated Servers] - Racks 52D08
Completed - Due to an emergency, this maintenance was completed ahead of schedule.
No further operations are scheduled.
End of operations 16:39 UTC
Feb 4, 17:09 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 04/02/2025 23:00 UTC
End time : 05/02/2025 02:00 UTC
Service impact : Servers will be unavailable during the maintenance for 15 minutes each.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be migrating some servers from racks 52D08 to rack 52D09.

Thank you for your understanding.
Jan 23, 22:56 UTC
[RBX4][Dedicated Servers] - rack 52D08
Resolved - We would like to inform you that the incident on rack 52D08 in RBX4 has now been resolved.

Here is detail for this incident :
Start time : 04/02/2025 14:13 UTC
End time : 04/02/2025 16:39 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 4, 16:43 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 04/02/2025 14:13 UTC
Customers Impact : Some servers in rack 52D08 are temporarily unavailable.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 4, 15:44 UTC
Update - [RBX4][Dedicated Servers] - rack 52D08

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 52D08 in RBX4.

Here is detail for this incident :
Start time : 04/02/2025 14:13 UTC
Customers Impact : Some servers in rack 52D08 are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 4, 15:15 UTC
Investigating - We are currently experiencing an event affecting our Bare Metal Cloud offer.
Start time : 04/02/2025 14:13 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 4, 15:05 UTC
[ERI1][Dedicated Servers] - Racks E105A04 - E105A08
Completed - The scheduled maintenance has been completed on racks E105A04 and E105A08.
All services are operational since 04/02/2024 07:54 UTC
Feb 4, 07:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 04/02/2025 06:30 UTC
End time : 04/02/2025 10:00 UTC
Service impact : Servers will be unavailable during the maintenance for 30 minutes each.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be relocating racks E105A04 and E105A08 to a new location.

Thank you for your understanding.
Jan 8, 01:19 UTC
Feb 3, 2025
[RBX1][Dedicated Servers] - Rack 14B08
Resolved - We would like to inform you that the incident on rack 14B08 has now been resolved.

Here is detail for this incident :
Start time : 03/02/2025 17:20 UTC
End time : 03/02/2025 17:35 UTC
Root Cause : This incident was caused by an electrical issue.

We thank you for your understanding and patience throughout this incident.
Feb 3, 17:38 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specified rack.

Here are some supplementary details :
Start time : 03/02/2025 17:20 UTC
Customers Impact : Servers in rack 14B08 are temporarily unavailable
Root Cause : This incident is caused by an electrical issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 3, 17:33 UTC
[GRA3][Bare Metal Cloud] - Rack GRA0327B05C
Resolved - We would like to inform you that the incident on our Bare Metal Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 03/02/2025 13:35 UTC
End time : 03/02/2025 15:25 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Feb 3, 15:41 UTC
Update - An incident is still in progress on our Bare Metal Cloud offering.
We would like to inform you that a significant number of servers are now available.

Here is detail for this incident :
Start time : 03/02/2025 13:35 UTC
Root cause : This incident is caused by a cooling system issue.

Our teams are fully mobilized and actively working to resolve the problem.
We apologize for the inconvenience and thank you for your understanding.
Feb 3, 14:16 UTC
Identified - We have determined the origin of the incident affecting on the rack GRA0327B05C.

Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 3, 13:53 UTC
Investigating - We are currently experiencing an incident affecting our Bare Metal Cloud offering, which is causing temporary availability issues in the rack GRA0327B05C.

Here is detail for this incident :
Start time : 03/02/2025 13:35 UTC
Service impact : All servers in the rack GRA0327B05C are no longer responding.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 3, 13:47 UTC
[LIM1][Dedicated Servers] - L105A05
Resolved - We would like to inform you that the incident on our Bare Metal Cloud offer has now been resolved.

Here is detail for this incident :
Start time : 03/02/2025 09:47 UTC
End time : 03/02/2025 15:20 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Feb 3, 15:28 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in rack L105A05.

Here are some supplementary details :
Start time : 03/02/2025 09:47 UTC
Impacted Service : The private network is temporarily unavailable for some servers in rack L105A05.
Customers Impact : Customers no longer have access to their servers located in rack L105A05 over private network
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilized to restore service as quickly as possible.
Feb 3, 12:11 UTC
Investigating - We are currently experiencing an event affecting our Bare Metal Cloud offer.
Start time : 03/02/2025 09:47 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 3, 12:01 UTC
[RBX8][Network] - Network equipment maintenance notification
Completed - The current maintenance won't be completed in the scheduled time and it has been postponed.
Feb 3, 14:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 14:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 03/02/2025 14:00 UTC
End time : 03/02/2025 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Jan 29, 22:33 UTC
[SBG5][Dedicated Servers] - Rack SBG0505A07A
Completed - The scheduled maintenance has been completed.
All services are operational.
Feb 3, 13:32 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 03/02/2025 10:00 UTC
End time : 03/02/2025 10:30 UTC
Service impact : Public network on rack SBG0505A07A will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jan 28, 20:19 UTC
[ERI1][Dedicated Servers] - Racks E103B02 - E103B09
Completed - The scheduled maintenance has been completed.
All services are operational since 03/02/2025 08:03 UTC.
Feb 3, 10:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 06:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 03/02/2025 06:30 UTC
End time : 03/02/2025 10:00 UTC
Service impact : Servers will be unavailable during the maintenance for 30 minutes each server.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be relocating racks E103B02 and E103B09 to a new location.

Thank you for your understanding.
Jan 8, 01:09 UTC
[SBG][Storage and Backups] - NAS HA incident notification
Resolved - We would like to inform you that the incident on Storage and Backups NAS HA has now been resolved.

Here is detail for this incident :
Start time : 03/02/2025 08:43 UTC
End time : 03/02/2025 09:10 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Feb 3, 10:39 UTC
Identified - An incident is in progress on our Bare Metal offer. It temporarily affects availability.

Here is detail for this incident :

Start time : 03/02/2025 08:43 UTC
Service impact : The NAS HA service is temporarily unavailable for some customers.
Root Cause : This incident is caused by a hardware issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Feb 3, 09:17 UTC
Investigating - We are currently experiencing an event affecting our Storage and Backups offer.
Start time : 03/02/2025 08:43 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Feb 3, 09:04 UTC
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