OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YMN Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
CCH01 Operational
IEB01 Operational
MR901 Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Start time : 24/02/2024 08:00 UTC
End time : 24/02/2024 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Posted on Jan 05, 2024 - 02:46 UTC
[RBX6][Dedicated Servers] - Rack 46B08 Feb 26, 2024 05:30-06:00 UTC
Start time : 26/02/2024 05:30 UTC
End time : 26/02/2024 06:00 UTC
Service impact : Public network will be unavailable during the maintenance
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Posted on Feb 08, 2024 - 18:29 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 26/02/2024 10:00 UTC
End time : 26/02/2024 10:59 UTC
Service impact : This maintenance affect reboots to disk or in rescue mode for servers running very old hardware
Service improvement : As part of our continuous improvement policy of our servers, we will be changing the boot firmware of legacy boot servers in RBX2 from SYSLINUX to iPXE.

Posted on Feb 20, 2024 - 16:41 UTC
Start time : 27/02/2024 21:00 UTC
End time : 27/02/2024 23:59 UTC
Service impact : vRack network might be unavailable for 10 minutes for servers in racks 18A01, 18A03, 18A04, 18A06, 18A08, 18A09, 10B09, 18A12, 18A15 and 18A16.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment

Posted on Feb 21, 2024 - 00:35 UTC
Start time : 28/02/2024 07:00 UTC
End time : 28/02/2024 11:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Posted on Feb 01, 2024 - 22:14 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 28/02/2024 09:00 UTC
End time : 28/02/2024 10:30 UTC
Service impact : Network automation will be paused for about 30 min during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

Posted on Feb 14, 2024 - 04:47 UTC
Start time : 28/02/2024 13:00 UTC
End time : 28/02/2024 15:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Posted on Feb 02, 2024 - 13:32 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 29/02/2024 04:00 UTC
End time : 29/02/2024 08:00 UTC
Service impact : Network automation will be paused for about 120 min during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

Posted on Feb 14, 2024 - 05:09 UTC
Start time : 29/02/2024 07:00 UTC
End time : 29/02/2024 11:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Posted on Feb 01, 2024 - 22:36 UTC
Start time : 29/02/2024 13:00 UTC
End time : 29/02/2024 15:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Posted on Feb 01, 2024 - 22:39 UTC
Start time :05/03/2024 09:00 UTC
End time : 05/03/2024 09:45 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy about IPXE (open-source implementation of the Preboot eXecution Environment), the following API calls will be definitely removed:
POST /me/ipxeScript
PUT /me/ipxeScript/{name}
Customers can still use that feature by using the "bootScript" key within the PUT /dedicated/server/{serviceName} API call: see documentation for more details.

Posted on Feb 06, 2024 - 23:27 UTC
[RBX7][Dedicated Servers] - Rack R713A17 Mar 6, 2024 03:00-04:00 UTC
Start time : 06/03/2024 03:00 UTC
End time : 06/03/2024 04:00 UTC
Service impact : vRack network will be unavailable during the maintenance
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Posted on Feb 23, 2024 - 03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 06/03/2024 06:00 UTC
End time : 06/03/2024 07:00 UTC
Service impact : Network automation will be paused for about 30 min during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

Posted on Feb 14, 2024 - 04:57 UTC
Update - The maintenance has been postponed and has been successfully rescheduled.

Start time : 06/03/2024 08:30 UTC
End time : 06/03/2024 11:30 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Feb 06, 2024 - 16:03 UTC
Scheduled - Start time : 13/02/2024 08:30 UTC
End time : 13/02/2024 11:30 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Feb 01, 2024 - 22:28 UTC
Update - The maintenance has been postponed and has been successfully rescheduled.

Start time : 06/03/2024 13:00 UTC
End time : 06/03/2024 15:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Feb 06, 2024 - 16:05 UTC
Scheduled - Start time : 13/02/2024 13:00 UTC
End time : 13/02/2024 15:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Feb 02, 2024 - 13:35 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 07/03/2024 04:00 UTC
End time : 07/03/2024 08:00 UTC
Service impact : Network automation will be paused for about 30 min during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

Posted on Feb 23, 2024 - 04:28 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 13/03/2024 06:00 UTC
End time : 13/03/2024 07:00 UTC
Service impact : Network automation will be paused for about 30 min during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

Posted on Feb 23, 2024 - 04:06 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 14/03/2024 04:00 UTC
End time : 14/03/2024 08:00 UTC
Service impact : Network automation will be paused for about 2 hours during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

Posted on Feb 23, 2024 - 04:01 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 19/03/2024 09:30 UTC
End time : 19/03/2024 09:45 UTC
Service impact : Some API calls definitely removed.
Service improvement : As part of our continuous improvement policy of our servers, this maintenance will enables customers to deploy cloudready images directly on their dedicated server.

The following API calls will be definitely removed:

GET /dedicated/server/{serviceName}/bringYourOwnImage

POST /dedicated/server/{serviceName}/bringYourOwnImage

DELETE /dedicated/server/{serviceName}/bringYourOwnImage

Customers can still use the Bring Your Own Image (BYOI) feature from the API call POST /dedicated/server/{serviceName}/install/start. More details can be found in the documentation page.
This change was required in order to add the new Bring Your Own Linux (BYOLinux) feature.
Bring Your Own Image (BYOI) / Bring Your Own Linux (BYOLinux), a comparison sheet - OVHcloud.

Posted on Feb 14, 2024 - 00:54 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Network Infrastructure.

Start time : 20/03/2024 04:00 UTC
End time : 20/03/2024 08:00 UTC
Service impact : Network automation will be paused for about 30 min during the maintenance
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

Posted on Feb 23, 2024 - 03:55 UTC
Past Incidents
Feb 23, 2024

No incidents reported today.

Feb 22, 2024
Resolved - Start time : 22/04/2024 10:17 UTC
End time : 22/04/2024 19:43 UTC
Root cause : Electrical equipment malfunction.
Our technical teams resolved the issue. All impacted services are now operational.

Feb 22, 19:45 UTC
Update - Our teams are continuing to work on the problem, the majority of the servers are up, they are working to fix the last servers.
Feb 22, 16:53 UTC
Update - Our teams are still actively working to resolve this issue.
Feb 22, 14:31 UTC
Update - We are actively working to resolve this problem.
Feb 22, 12:48 UTC
Identified - Start time : 22/04/2024 10:17 UTC
Service impact : Some servers in room M0301 / M0302 / M0303 / M0304 / M0305 / M0311 / M0312 / M0313 / M0314 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Feb 22, 10:47 UTC
Resolved - Start time : 22/02/2024 10:11 UTC
End time : 22/02/2024 13:12 UTC
Root cause : Incident due to a cooling issue.
Our technical teams resolved the issue. All impacted services are now operational.

Feb 22, 16:33 UTC
Update - We are actively working to resolve this problem.
Feb 22, 12:49 UTC
Identified - Start time : 22/02/2024 10:11 UTC
Service impact : Public network and some servers are unreachable on W14B07 rack.
Root cause : Incident due to a cooling issue.
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.

Feb 22, 10:45 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 07:00 UTC
Scheduled - Start time : 22/02/2024 07:00 UTC
End time : 22/02/2024 11:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Feb 1, 22:33 UTC
Resolved - Start time : 22/02/2024 09:46 UTC
End time : 22/02/2024 11:03 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : Incident due to an issue during this maintenance https://network.status-ovhcloud.com/incidents/13w44h7wcgjj

Feb 22, 11:39 UTC
Identified - Start time : 22/02/2024 09:46 UTC
Service impact : Some servers are unreachable on G113A11 rack.
Root cause : Incident due to an issue during this maintenance https://network.status-ovhcloud.com/incidents/13w44h7wcgjj
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.

Feb 22, 10:16 UTC
Feb 21, 2024
Completed - The scheduled maintenance has been completed.
Feb 21, 14:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

Start time : 21/02/2024 08:00 UTC
End time : 21/02/2024 13:00 UTC
Service impact : Network automation will be paused for about 30 min during the maintenance
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

Feb 14, 04:41 UTC
Completed - The scheduled maintenance has been completed.
Feb 21, 13:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 07:00 UTC
Scheduled - Start time : 21/02/2024 07:00 UTC
End time : 21/02/2024 11:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Feb 1, 22:11 UTC
Feb 20, 2024
Resolved - This incident has been resolved.
Feb 20, 19:40 UTC
Monitoring - Start time : 20/02/2024 17:53 UTC
Service impact : All servers are operational since 18:02 UTC
Root cause : The switch reloaded
Ongoing actions : We keep this under monitoring.

Feb 20, 18:10 UTC
Investigating - Start time : 20/02/2024 17:53 UTC
Service impact : Servers in the rack B716B05 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Feb 20, 18:01 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 14:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 13:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 20/02/2024 13:00 UTC
End time : 20/02/2024 13:15 UTC
Service impact : bootId key value set to 46984 will need to change for servers in CA region.
Service improvement : As part of our continuous improvement policy of our servers, we will be removing duplicate Netboot rescue-customer.

Customers directly using API call PUT /dedicated/server/{serviceName} on a dedicated server located in CA region (any dedicated server with service name ending with .net) to switch boot mode to Linux rescue type with bootId key value set to 46984 will need to change to value 46371.
Customers taking this bootId value dynamically from API call GET /dedicated/server/{serviceName}/boot?bootType=rescue are not impacted.
Customers using API call PUT dedicated/server/{serviceName} with a bootid value other than 46984 are not impacted.
For any dedicated server located in EU or US regions: no impact.

Feb 14, 01:17 UTC
Resolved - Start time : 20/02/2024 10:22 UTC
End time : 20/02/2024 12:54 UTC
Root cause : https://network.status-ovhcloud.com/incidents/cly42qg6cbr1
Our technical teams resolved the issue. All impacted services are now operational.

Feb 20, 12:55 UTC
Identified - Start time : 20/02/2024 10:22 UTC
Service impact : Some servers are no longer responding.
Root cause : https://network.status-ovhcloud.com/incidents/cly42qg6cbr1
Ongoing actions : Our teams are working to fix the issue.

Feb 20, 10:27 UTC
Completed - The scheduled maintenance has been completed.
Feb 20, 10:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 10:00 UTC
Scheduled - Start time : 20/02/2024 10:00 UTC
End time : 20/02/2024 11:00 UTC
Service impact : vRack network will be unavailable during the maintenance
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Feb 8, 18:36 UTC
Resolved - Start time : 20/02/2024 07:08 UTC
End time : 20/02/2024 07:16 UTC
Root cause : Network equipement issue.
Our technical teams resolved the issue. All impacted services are now operational.

Feb 20, 07:52 UTC
Identified - Start time : 20/02/2024 07:08 UTC
Service impact : Some servers are unreachable
Root cause : Network equipement issue.
Ongoing actions : Our team will reboot the network device to resolve the issue.

Feb 20, 07:08 UTC
Feb 19, 2024
Resolved - Start time : 19/02/2024 19:42 UTC
End time : 19/02/2024 21:10 UTC
Service impact : Private network was temporarily unavailable for servers in rack G253B03
Root cause : A network equipment caused the incident
Our technical teams resolved the issue. All impacted services are now operational.

Feb 19, 21:12 UTC
Identified - Start time : 19/02/2024 19:42 UTC
Service impact : Private network is temporarily unavailable for servers in rack G253B03
Root cause : A network equipment caused the incident
Ongoing actions : Our technical teams are currently working to solve the issue.

Feb 19, 20:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 13:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 13:00 UTC
Scheduled - Start time : 19/02/2024 13:00 UTC
End time : 19/02/2024 13:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Feb 16, 21:28 UTC
Completed - The scheduled maintenance has been completed.
Feb 19, 04:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 23:00 UTC
Scheduled - Start time : 18/02/2024 23:00 UTC
End time : 19/02/2024 06:00 UTC
Service impact : The servers will be unreachable during operations (30 minutes per server)
Service improvement : Our teams will migrate the servers in the racks 31A11 - 31A12 - 31A13 to the racks 31A04 - 31A05.

Feb 9, 03:00 UTC
Feb 18, 2024
Resolved - Start time : 18/02/2024 01:30 UTC
End time : 18/02/2024 02:35 UTC
Service impact : Services are working as they should be.
Root cause : It was due to a malfunction on a power supply

Feb 18, 02:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 18, 01:48 UTC
Investigating - Start time : 18/02/2024 01:30 UTC
Service impact : Some servers are unreachable in this rack
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Feb 18, 01:47 UTC
Feb 17, 2024
Resolved - Start time : 17/02/2024 12:32 UTC
End time : 17/02/2024 13:45 UTC
Root cause : electrical malfunction
Our technical teams resolved the issue. All impacted services are now operational.

Feb 17, 13:54 UTC
Update - Our technical teams solved the electrical problem.
The electrical problem affected a network equipment located in the rack.
Our teams are in the process of replacing the affected equipment so that the servers can be reached.

Feb 17, 13:22 UTC
Identified - Start time : 17/02/2024 12:32 UTC
Service impact : Servers in the rack 24A11 are temporarily unavailable.
Root cause : An electrical issue caused the problem
Ongoing actions : Our teams are currently working to solve the issue.
Update will be posted as significant progress is made.

Feb 17, 12:56 UTC
Feb 16, 2024
Completed - The scheduled maintenance has been completed.
Feb 16, 10:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 23:00 UTC
Update - New Start time : 14/02/2024 23:00 UTC
New End time : 15/02/2024 06:00 UTC
Service impact : Each server in rack 31B24/31B25 will be unreachable for 30 minutes during the maintenance

Jan 14, 10:19 UTC
Scheduled - Start time : 14/02/2024 23:00 UTC
End time : 15/02/2024 06:00 UTC
Service impact : Each server in rack 31B24/31B25 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack 31B24/31B25 to racks 31A21/31B23.

Jan 5, 03:50 UTC
Feb 15, 2024
Resolved - Start time : 15/02/2024 00:42 UTC
End time : 15/02/2024 02:35 UTC
Root cause : Electrical disjunction.
Our technical teams resolved the issue. All impacted services are now operational.

Feb 15, 02:36 UTC
Investigating - Start time : 15/02/2024 00:42 UTC
Service impact : Partial loss of the rack.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Feb 15, 00:49 UTC
Feb 14, 2024
Resolved - Start time : 14/02/2024 22:51 UTC
End time : 14/02/2024 23:13 UTC
Root cause : Network equipement issue.
Our technical teams resolved the issue. All impacted services are now operational.

Feb 14, 23:16 UTC
Investigating - Start time : 14/02/2024 22:51 UTC
Service impact : Public switch is down.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Feb 14, 22:57 UTC
Resolved - Start time : 14/02/2024 11:29 UTC
End time : 14/02/2024 12:25 UTC
Our technical teams resolved the issue. All impacted services are now operational.

Feb 14, 12:36 UTC
Investigating - Start time : 14/02/2024 11:29 UTC
Service impact : Servers in the rack WAW0107A03B are down.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Feb 14, 11:48 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 11:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 08:30 UTC
Scheduled - Start time : 14/02/2024 08:30 UTC
End time : 14/02/2024 10:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our NAS-HA hosting responsibilities, we will perform infrastructure maintenance.
The maintenance will update the storage servers that host your data.
This release will improve certain security mechanisms as well as some performance improvements.
Your data will remain available during the maintenance period.

Feb 3, 04:25 UTC
Resolved - Start time : 14/02/2024 11:00 UTC
End time : 14/02/2024 11:25 UTC
Root Cause : Electrical malfunction
Our technical teams resolved the issue. All impacted services are now operational.

Feb 14, 11:26 UTC
Identified - Start time : 14/02/2024 11:00 UTC
Service impact : Servers in the rack R832B08 are down.
Root Cause : Electrical malfunction
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Feb 14, 11:20 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 07:23 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 05:30 UTC
Scheduled - Start time : 14/02/2024 05:30 UTC
End time : 14/02/2024 07:30 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : AAs part of our NAS-HA hosting responsibilities, we will perform infrastructure maintenance.
The maintenance will update the storage servers that host your data.
This release will improve certain security mechanisms as well as some performance improvements.
Your data will remain available during the maintenance period.

Feb 3, 04:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 14, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 23:00 UTC
Scheduled - Start time : 13/02/2024 23:00 UTC
End time : 14/02/2024 06:00 UTC
Service impact : Each server in racks 31B25/31B26/31B27/31B28 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from racks 31B25/31B26/31B27/31B28 to racks 31A20/21.

Jan 5, 04:13 UTC
Feb 13, 2024
Resolved - Start time : 12/03/2024 12:00 UTC
End time : 13/03/2024 20:06 UTC
Root cause : Electrical disjunction.
Our technical teams resolved the issue. All impacted services are now operational.

Feb 13, 20:10 UTC
Identified - Start time : 12/03/2024 12:00 UTC
Service impact : You may be unable to access the following racks :
T05G24 - T05D25 - T05D29 - T05A09 - T05D33 - T05B34 - T05E39 - T05D26 - T05G29 - T05E23 - T05D30 - T05D27 - T05E33 - T05C28 - T05D24 - T05E24 - T05C36 - T05B36 - T05B39 - T05D38 - T05D37 - T05C22 - T05D32 - T05B02 - T05D12
Root cause : Electrical disjunction.
Ongoing actions : Our team is working to fix the issue.

Feb 13, 19:02 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:30 UTC
Scheduled - Start time : 13/02/2024 08:30 UTC
End time : 13/02/2024 10:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Feb 12, 23:50 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 09:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:00 UTC
Scheduled - Start time : 13/02/2024 08:00 UTC
End time : 13/02/2024 09:30 UTC
Service impact : Each server in rack S320B02 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack S320B02 to rack S320B01.

Feb 6, 19:16 UTC
Completed - The scheduled maintenance has been completed.
Feb 13, 07:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 23:00 UTC
Scheduled - Start time : 12/02/2024 23:00 UTC
End time : 13/02/2024 06:00 UTC
Service impact : Each server in racks 31A25/26/27/B28 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from racks 331A25/331A26/331A27/331AB28 to racks 31A19/31A20.

Jan 5, 03:55 UTC
Feb 12, 2024
Completed - The scheduled maintenance has been completed.
Feb 12, 14:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 13:00 UTC
Update - The maintenance has been postponed and has been successfully rescheduled.

Start time : 12/02/2024 13:00 UTC
End time : 12/02/2024 15:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment.

Feb 6, 16:07 UTC
Scheduled - Start time : 07/02/2024 13:00 UTC
End time : 07/02/2024 15:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment.

Feb 2, 13:38 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 11:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 08:00 UTC
Scheduled - Start time : 12/02/2024 08:00 UTC
End time : 12/02/2024 17:00 UTC
Service impact : Each server in rack S321B08 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack S321B08 to rack S321B06.

Feb 6, 19:12 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 10:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 08:30 UTC
Update - The maintenance has been postponed and has been successfully rescheduled.

Start time : 12/02/2024 08:30 UTC
End time : 12/02/2024 10:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Feb 6, 15:53 UTC
Scheduled - Start time : 07/02/2024 08:30 UTC
End time : 07/02/2024 10:00 UTC
Service impact : Some additional latency on one-network operations during operation may be observed.
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Feb 1, 21:47 UTC
Resolved - This incident has been resolved.
Feb 12, 10:44 UTC
Investigating - Estimated time to recovery : 4 hour(s)

Affected switches

bhs-z2c8-a70

Affected racks

T02C26

Affected hosts

host412895

Affected instances

The list of instances listed below are currently
unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for
any inconvenience caused while we resolve this issue.


vps124132
vps-0cbffb1a
vps-0e622902
vps-2ab1bba3
vps-3a5af612
vps-4c51f567
vps-9a40fddc
vps-43aa150c
vps-58f8944c
vps-61c37530
vps-69b129a4
vps-75a7ef3e
vps-89a79200
vps-242ea38c
vps-259ec683
vps-424adecb
vps-887d6cb8
vps-932e17fd
vps-1715d98e
vps-9740e091
vps-a9c853e4
vps-ba2c0283
vps-c853c8ac
vps-cc6d9655
vps-de75726d

Feb 11, 17:28 UTC
Completed - The scheduled maintenance has been completed.
Feb 12, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 23:00 UTC
Scheduled - Start time : 11/02/2024 23:00 UTC
End time : 12/02/2024 06:00 UTC
Service impact : Each server in racks 31A22/31A23/31A24 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from racks 31A22/31A23/31A24 to rack 31A19.

Jan 5, 04:00 UTC
Feb 11, 2024
Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.