Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Since 23/02/2026 14:11 UTC, we experienced an incident in rooms GRA0404 and GRA0406 related to electrical equipment.
As of 23/02/2026 21:04 UTC, the services in room GRA0404 were operational again.
Our technical team worked on resolving the incident in room GRA0406, which has been fully resolved since 24/02/2026 11:27 UTC.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 24, 12:36 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : A significant number of servers in room GRA0406 are now back online. Fewer than 1 percent of the services in this room remain unavailable.
Ongoing Actions : Our teams are working around the clock to resolve the incident.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 24, 07:48 UTC
Update -
Here's a new information regarding the incident that might affected your service(s) :
Update : Less than five per cent of the services in rooms GRA0406 are still unavailable.
We are working hard to restore the remaining servers in both rooms.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 22:55 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : All services in room GRA0404 are now available again.
We are actively working to restore the servers in room GRA0406.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 21:04 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : At this stage, approximately 80% of the actions have already been completed.
New communication at 9 p.m. UTC
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 19:27 UTC
Update -
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 18:54 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Some of the affected servers are available again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 17:36 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rooms GRA0404 and GRA0406.
Here are some supplementary details :
Start time : 23/02/2026 14:11 UTC
Impacted Service(s) : Unavailability was observed for some services located in Graveline.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Feb 23, 15:51 UTC
Update -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in rooms GRA0404 and GRA0406.
Here are some supplementary details :
Start time : 23/02/2026 14:11 UTC
Impacted Service(s) : Unavailability was observed for some services located in Graveline.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 15:06 UTC
Investigating -
We are currently experiencing an event affecting our Dedicated Servers offer.
Start time : 23/02/2026 14:11 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Feb 23, 14:28 UTC