Investigating - Start time : 21/09/2023 20:20 UTC Service impact : Some Kimsufi and Soyoustart servers are currently unreachable. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 21, 2023 - 20:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 2023 - 19:00 UTC
Scheduled - Start time : 21/09/2023 19:00 UTC End time : 21/09/2023 23:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a multiples network equipments.
Start time : 22/09/2023 06:00 UTC End time : 22/09/2023 15:00 UTC Service impact : At the end of the maintenance, some servers in racks 45D07/45D08/45D09/45D12/45D13 will undergo a soft shutdown Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX5 Posted on
Sep 12, 2023 - 21:54 UTC
Start time : 25/09/2023 06:00 UTC End time : 25/09/2023 15:00 UTC Service impact : At the end of the maintenance, some servers in racks 42A06, 42C05, 42C13, 42D21 and 42E17 will undergo a soft shutdown Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX3 Posted on
Sep 12, 2023 - 17:15 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 31, 2023 - 05:57 UTC
Scheduled -
Start time : 25/09/2023 08:00 UTC End time : 26/09/2023 16:00 UTC Service impact : Lowered performance during maintenance Service improvement : As part of our continuous improvement policy, our teams will upgrade CEPH cluster in DE1.
Aug 30, 2023 - 23:10 UTC
Start time : 26/09/2023 06:00 UTC End time : 26/09/2023 10:00 UTC Service impact : Each server in rack 54B17 will be unreachable for 30 minutes during the maintenance Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack 54B17 to rack 54B18. Posted on
Sep 14, 2023 - 20:22 UTC
Start time : 26/09/2023 06:00 UTC End time : 26/09/2023 15:00 UTC Service impact : At the end of the maintenance, some servers in racks 43B06/43J01/43J06/43L06/43J08/43S08 will undergo a soft shutdown Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX3 Posted on
Sep 12, 2023 - 22:01 UTC
Start time : 26/09/2023 17:00 UTC End time : 26/09/2023 20:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment. Posted on
Aug 24, 2023 - 17:22 UTC
Start time : 27/09/2023 06:00 UTC End time : 27/09/2023 15:00 UTC Service impact : At the end of the maintenance, some servers in racks 51B08/51B09/51B13/51B17/52B03 will undergo a soft shutdown Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX4 Posted on
Sep 12, 2023 - 22:06 UTC
Start time : 28/09/2023 17:00 UTC End time : 28/09/2023 20:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment. Posted on
Aug 24, 2023 - 17:31 UTC
Start time : 28/09/2023 22:30 UTC End time : 28/09/2023 23:00 UTC Service impact : loss of connectivity on vrack network during the maintenance. Service improvement : As part of our continuous improvement policy, we will have to carry out interventions on vrack network equipment in G105B02. Posted on
Sep 19, 2023 - 17:49 UTC
Start time: 03/10/2023 08:00 UTC End time: 03/11/2023 10:50 UTC Service impact: The Debian-8-based rescue system (rescue64-pro) will no longer be available after 03/10/2023 Service improvement: The objective of this maintenance is to remove the Debian-8-based rescue system (rescue64-pro) for all Baremetal products. Customers should start using the new Debian-10-based rescue system (rescue-customer). The old Web interface is no longer present on the new version. Please follow this procedure to troubleshoot hardware problems: https://help.ovhcloud.com/csm/en-dedicated-servers-hardware-diagnostics?id=kb_article_view&sysparm_article=KB0043506 Posted on
Aug 02, 2023 - 14:39 UTC
Start time : 10/10/2023 04:30 UTC End time : 12/10/2023 13:00 UTC Service impact : During the maintenance, a restart of the server-side NFS daemon will be made. So a service interruption of less than a second may be observed Service improvement : The objective of this maintenance is to make NFSv4.1 automatically supported by default on all SSD-based NAS-HA over the current NFSv3.
Some changes might be observed from cutomers side which are as follow: * For your future NAS-HA orders, NFSv4.1 will be used by default when mounting your file shares. If needed, you will be able to choose between v3 and v4.1 when mounting your shares using the mount utility. * For existing ones, it will depend on what you did initially: - If you didn't force NFSv3 when mounting your shares: NFSv4.1 will be applied if the server or the client service is restarted. You can decide to force NFSv3 using the same mount utility. - If you forced NFSv3 when mounting your shares: nothing will change, you will keep your original configuration. Posted on
Sep 12, 2023 - 08:49 UTC
Start time : 18/10/2023 21:00 UTC End time : 19/10/2023 01:00 UTC Service impact : none Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment. Posted on
Aug 01, 2023 - 21:33 UTC
Start time : 29/11/2023 21:00 UTC End time : 30/11/2023 00:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment. Posted on
Aug 24, 2023 - 17:44 UTC
Completed -
The scheduled maintenance has been completed.
Sep 21, 21:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:01 UTC
Scheduled -
Start time : 21/09/2023 17:00 UTC End time : 21/09/2023 21:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Aug 24, 18:10 UTC
Completed -
Start time : 21/09/2023 10:00 UTC End time : 21/09/2023 11:43 UTC Service impact : Server outage during the intervention. Service improvement : As part of our continuous improvement policy, we will be replacing electrical equipment in the rack T05E30.
Sep 21, 11:43 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 10:00 UTC
Scheduled -
Start time : 21/09/2023 10:00 UTC End time : 21/09/2023 12:00 UTC Service impact : Server outage during the intervention. Service improvement : As part of our continuous improvement policy, we will be replacing electrical equipment in the rack T05E30.
Aug 31, 16:34 UTC
Completed -
The scheduled maintenance has been completed.
Sep 21, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 UTC
Scheduled -
Start time : 20/09/2023 21:00 UTC End time : 21/09/2023 01:00 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment.
Sep 20, 15:01 UTC
Resolved -
Start time : 20/09/2023 20:32 UTC End time : 20/09/2023 20:55 UTC Root cause : Network equipment rebooted Our technical teams resolved the issue. All impacted services are now operational.
Sep 20, 21:07 UTC
Investigating -
Start time : 20/09/2023 20:32 UTC Service impact : vRack network is down. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 20, 20:38 UTC
Resolved -
Start time : 20/09/2023 05:15 UTC End time : 20/09/2023 06:26 UTC Root cause : Incident is due to a circuit breaker that has broken caused by a hardware fault. Our technical teams resolved the issue. All impacted services are now operational.
Sep 20, 06:33 UTC
Update -
Update : One server is still unavailable.
Sep 20, 06:00 UTC
Identified -
Start time : 20/09/2023 05:15 UTC Service impact : Servers in the rack 12B01 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 20, 05:57 UTC
Completed -
The scheduled maintenance has been completed.
Sep 20, 03:47 UTC
Verifying -
Verification is currently underway for the maintenance items.
Sep 20, 03:44 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 01:00 UTC
Update -
a new schedule has been validated : Start time : 20/09/2023 01:00 UTC End time : 20/09/2023 03:00 UTC
Sep 4, 13:15 UTC
Scheduled -
Start time : 11/09/2023 01:00 UTC End time : 11/09/2023 03:00 UTC Service impact : Interruption of public network and vRack during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be replacing the public and vrack switch in the rack R715B10.
Aug 31, 13:09 UTC
Completed -
The scheduled maintenance has been completed.
Sep 19, 17:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 31, 05:56 UTC
Scheduled -
Start time : 18/09/2023 08:00 UTC End time : 19/09/2023 16:00 UTC Service impact : Lowered performance during maintenance Service improvement : As part of our continuous improvement policy, our teams will upgrade CEPH cluster in UK1.
Aug 30, 22:50 UTC
Resolved -
Start time : 19/09/2023 12:46 UTC End time : 19/09/2023 14:21 UTC Root cause : Incident due to this maintenance https://network.status-ovhcloud.com/incidents/xfkkvbn975d3 Our technical teams resolved the issue. All impacted services are now operational.
Sep 19, 14:25 UTC
Update -
Servers in they racks : T04B28 / T04B30 are reacheable since 12:53 UTC
Sep 19, 13:21 UTC
Identified -
Start time : 19/09/2023 12:46 UTC Service impact : Servers in they racks T04B28 / T04B29 / T04B30 are no longer responding. Root cause : Incident due to this maintenance https://network.status-ovhcloud.com/incidents/xfkkvbn975d3 Ongoing actions : Our teams are working on this problem to get your services back to you as quickly as possible. Update will be posted as significant progress is made.
Sep 19, 13:02 UTC
Completed -
The scheduled maintenance has been completed.
Sep 19, 12:21 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 UTC
Scheduled -
Start time : 19/09/2023 06:00 UTC End time : 19/09/2023 15:00 UTC Service impact : At the end of the maintenance, some servers in racks 46B15, 46C17, 46C19, 46C21 and 46B30 will undergo a soft shutdown Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX3
Sep 12, 17:03 UTC
Resolved -
Start time : 19/09/2023 09:41 UTC End time : 19/09/2023 12:15 UTC Root cause : Incident due to circuit-breaker tripping following this maintenance https://network.status-ovhcloud.com/incidents/6n1vjzg9p5v8 Our technical teams resolved the issue. All impacted services are now operational.
Sep 19, 12:20 UTC
Update -
Update : The rack R713A23 is impacted by this outage.
Sep 19, 11:41 UTC
Identified -
Start time : 19/09/2023 09:41 UTC Service impact : Some servers are unavailable on this two racks. Root cause : Incident due to circuit-breaker tripping following this maintenance https://network.status-ovhcloud.com/incidents/6n1vjzg9p5v8 Ongoing actions : Our teams are working on this problem to get your services back to you as quickly as possible.
Sep 19, 11:16 UTC
Resolved -
Start time : 18/09/2023 22:00 UTC End time : 18/09/2023 22:18 UTC Root cause : Disjonction. Our technical teams resolved the issue. All impacted services are now operational.
Sep 18, 22:21 UTC
Investigating -
Start time : 18/09/2023 22:00 UTC Service impact : vRack/ipmi switch are down in these racks S337A02 - vrack S337A01 - ipmi S337A03 - ipmi S337A06 - ipmi Ongoing actions : Investigating Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 18, 22:08 UTC
Completed -
The scheduled maintenance has been completed.
Sep 18, 19:38 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:00 UTC
Scheduled -
Start time : 18/09/2023 19:00 UTC End time : 18/09/2023 21:00 UTC Service impact : Servers will be unreachable during the intervention if no redundancy has been configured. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Sep 18, 15:40 UTC
Resolved -
Start time : 18/09/2023 15:49 UTC End time : 18/09/2023 19:05 UTC Our technical teams resolved the issue. All impacted services are now operational.
Sep 18, 19:08 UTC
Investigating -
Start time : 18/09/2023 15:49 UTC Service impact : Some servers in the rack R821L07 are unreachable. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 18, 18:53 UTC
Completed -
The scheduled maintenance has been completed.
Sep 18, 13:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:33 UTC
Scheduled -
Start time : 18/09/2023 12:00 UTC End time : 18/09/2023 14:00 UTC Service impact : API and WebUI will be unavailable for 30 minutes during the maintenance Service improvement : As part of our continuous improvement policy of our services, we will be doing a maintenance on OpenSearch
Sep 15, 06:34 UTC
Resolved -
Start time : 18/09/2023 02:18 UTC End time : 18/09/2023 04:30 UTC Root cause : Cooling system issue Our technical teams resolved the issue. All impacted services are now operational.
Sep 18, 04:34 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 18, 04:27 UTC
Update -
Servers on the rack 46B22 are now up.
Sep 18, 03:25 UTC
Investigating -
Start time : 18/09/2023 02:18 UTC Service impact : Some servers are unreachable in the racks 46B21 - 46B22 Ongoing actions : Investigating Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 18, 03:11 UTC
Resolved -
Start time : 17/09/2023 20:29 UTC End time : 17/09/2023 20:52 UTC Root cause : Infrastructure issue. Our technical teams resolved the issue. All impacted services are now operational.
Sep 17, 21:21 UTC
Investigating -
Start time : 17/09/2023 20:29 UTC Service impact : Public network is down. Ongoing actions : Investigating Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 17, 20:37 UTC
Resolved -
Start time : 17/09/2023 05:19 UTC End time : 17/09/2023 05:41 UTC Root cause : Electrical issue Our technical teams resolved the issue. All impacted services are now operational.
Sep 17, 06:19 UTC
Monitoring -
Start time : 17/09/2023 05:19 UTC Service impact : Servers in the rack R808R24 are no longer responding. Root cause : Electrical issue Ongoing actions : We are keeping this incident under monitoring
Sep 17, 05:41 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 17, 05:36 UTC
Investigating -
Start time : 17/09/2023 05:19 UTC Service impact : Servers in the rack R808R24 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 17, 05:26 UTC
Resolved -
Start time : 17/09/2023 01:46 UTC End time : 17/09/2023 05:24 UTC Root cause : Electrical issue Our technical teams resolved the issue. All impacted services are now operational.
Sep 17, 05:33 UTC
Investigating -
Start time : 17/09/2023 05:16 UTC Service impact : Servers in the rack G131A04 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 17, 05:19 UTC
Monitoring -
Start time : 17/09/2023 01:46 UTC Service impact : Servers were unreachable in rack G131A04 fo twice, once at 01:46 UTC - 01:52 UTC and at 03:11 UTC - 03:14 UTC. All servers are reachable since 03:14 UTC. Root cause : Under investigation. Ongoing actions : We are keeping this incident under monitoring while investigating on the cause.
Sep 17, 03:53 UTC
Resolved -
Start time : 16/09/2023 22:13 UTC End time : 16/09/2023 23:11 UTC Root cause : Network equipment reboot. Our technical teams resolved the issue. All impacted services are now operational.
Sep 16, 23:21 UTC
Identified -
Start time : 16/09/2023 22:13 UTC Service impact : Network on this rack unreachable. Root cause : Network equipment reboot Ongoing actions : Our technical teams are working on this issue.
Sep 16, 22:46 UTC
Resolved -
Start time : 16/09/2023 09:29 UTC End time : 16/09/2023 11:59 UTC Our technical teams resolved the issue. All impacted services are now operational.
Sep 16, 12:02 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 16, 11:36 UTC
Identified -
Start time : 16/09/2023 09:29 UTC Service impact : Some servers in the rack 01B10 are down. Ongoing actions : Our teams are working to fix it. Update will be posted as significant progress is made.
Sep 16, 10:44 UTC
Resolved -
Start time : 15/09/2023 18:57 UTC End time : 16/09/2023 00:07 UTC Root cause : Network equipment failure. Our technical teams resolved the issue. All impacted services are now operational.
Sep 16, 00:11 UTC
Update -
Most of the affected servers have been operational since 21:50 UTC Our technical teams are still working on the remaining server.
Sep 15, 22:23 UTC
Identified -
Start time : 15/09/2023 18:57 UTC Service impact : vRack switch is unreachable. Root cause : Network equipment issue. Ongoing actions :Our technical teams are replacing the equipment affected.
Sep 15, 20:18 UTC
Investigating -
Start time : 15/09/2023 18:57 UTC Service impact : vRack switch is down. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 15, 19:07 UTC
Resolved -
Start time : 13/09/2023 15:40 UTC End time : 13/09/2023 16:10 UTC Service impact : We experienced high latency on certain PUB IPs. The situation has now returned to normal and the service is operating normally. Root cause: It was due to an issue on our operator side.
Sep 13, 16:19 UTC
Resolved -
Start time : 12/09/2023 21:15 UTC End time : 12/09/2023 23:09 UTC Root cause : Network equipment malfunction Our technical teams resolved the issue. All impacted services are now operational.
Sep 12, 23:11 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 12, 22:10 UTC
Investigating -
Start time : 12/09/2023 21:15 UTC Service impact : Public network has temporarily unavailable on servers in rack ERI0112A02A Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 12, 21:24 UTC
Completed -
The scheduled maintenance has been completed.
Sep 12, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:01 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Aug 31, 05:55 UTC
Scheduled -
Start time : 11/09/2023 08:00 UTC End time : 12/09/2023 16:00 UTC Service impact : Lowered performance during maintenance Service improvement : As part of our continuous improvement policy, our teams will upgrade CEPH cluster in SBG6.
Aug 30, 22:30 UTC
Completed -
The scheduled maintenance has been completed.
Sep 12, 14:06 UTC
Update -
The maintenance operations took longer than expected. End time : 12/09/2023 14:00 UTC
Sep 12, 09:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:01 UTC
Scheduled -
Start time : 12/09/2023 08:00 UTC End time : 12/09/2023 10:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Sep 12, 07:57 UTC
Resolved -
Start time : 12/09/2023 09:46 UTC End time : 12/09/2023 10:30 UTC Root cause : Software issue. Our technical teams resolved the issue. All impacted services are now operational.
Sep 12, 12:16 UTC
Identified -
Start time : 12/09/2023 09:46 UTC Service impact : We are currently unable to deliver new services. Root cause : Software issue. Ongoing actions : Our technical teams are working on a fix.
Sep 12, 09:01 UTC
Resolved -
Start time : 12/09/2023 04:15 UTC End time : 12/09/2023 05:26 UTC After investigation, this rack W17A02 were also impacted by this incident. Our technical teams resolved the issue. All impacted services are now operational.
Sep 12, 05:38 UTC
Investigating -
Start time : 12/09/2023 04:15 UTC Service impact : Servers in the rack W17A03 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 12, 04:22 UTC
Resolved -
Start time : 12/09/2023 02:25 UTC End time : 12/09/2023 02:40 UTC Root cause : Network equipment malfunction Our technical teams resolved the issue. All impacted services are now operational.
Sep 12, 02:52 UTC
Update -
Update : Servers in the rack 24C06 are no longer responding.
Sep 12, 02:36 UTC
Investigating -
Start time : 12/09/2023 02:25 UTC Service impact : Servers in the rack 24C11 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 12, 02:31 UTC
Completed -
The scheduled maintenance has been completed.
Sep 12, 00:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 UTC
Scheduled -
Start time : 11/09/2023 23:00 UTC End time : 12/09/2023 01:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will do a corrective operation on our network equipment related to Bare Metal Cloud products to upgrade consistency.
Sep 11, 16:03 UTC
Completed -
The maintenance wont be completed in scheduled time. It has been postponed and will be rescheduled. A new post will be created when the new schedule has been validated.
Sep 11, 23:39 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:01 UTC
Update -
Please note the new start time for this maintenance: Start time : 11/09/2023 22:00 UTC End time : 12/09/2023 00:00 UTC
Sep 11, 14:07 UTC
Scheduled -
Start time : 11/09/2023 21:00 UTC End time : 11/09/2023 23:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Sep 11, 13:46 UTC
Resolved -
Start time : 11/09/2023 15:56 UTC End time :11/09/2023 16:20 UTC Service impact : Servers in rack R808R05 were temporarily unavailable Root cause : Cooling system issue Our technical teams resolved the issue. All impacted services are now operational.
Sep 11, 16:39 UTC
Identified -
Start time : 11/09/2023 15:56 UTC Service impact : Servers in rack R808R05 are temporarily unavailable Root cause : Cooling system issue Ongoing actions : Our teams are currently working to solve the problem
Sep 11, 16:09 UTC
Resolved -
Start time : 11/09/2023 07:13 UTC End time : 11/09/2023 09:08 UTC Root cause : Electrical issue. Our technical teams resolved the issue. All impacted services are now operational.
Sep 11, 09:31 UTC
Update -
Most of the servers affected are back up and running. We are continuing to work on the remaining servers.
Sep 11, 07:36 UTC
Identified -
Start time : 11/09/2023 07:13 UTC Service impact : Servers in rack 45F05 are currently unreachable. Root cause : Electrical issue. Ongoing actions : Our technical teams are working on a fix.
Sep 11, 06:25 UTC
Resolved -
Start time : 25/07/2023 18:30 UTC End time : 06/09/2023 08:00 UTC Root cause : Incident caused by a software issue. Our technical teams resolved the issue. All impacted services are now operational.
Sep 11, 09:00 UTC
Update -
Workaround : When PXE starts up, you can press the escape key to boot directly on the disk and bypass the malfunction. We are continuing to investigate this issue
Aug 10, 15:20 UTC
Investigating -
Start time : 25/07/2023 18:30 UTC Service impact : Video quality via KVM may be degraded for servers running a Windows or WinPE OS. This malfunction only impacts ADV3 servers with a B550D4U-2T motherboard and does not prevent the server from operating normally. Ongoing actions : Investigating Our technical teams are working on the issue. Update will be posted as significant progress is made.
Aug 8, 13:57 UTC
Resolved -
Start time : 11/09/2023 07:59 UTC End time : 11/09/2023 08:14 UTC Root cause : A failure on a cooling system module. Our technical teams resolved the issue. All impacted services are now operational.
Sep 11, 08:44 UTC
Identified -
Start time : 11/09/2023 07:59 UTC Service impact : Some servers in rack G105B18 are unreachable. Root cause : A failure on a cooling module. Ongoing actions : Our technical teams are working on a fix. An update will be issued as soon as significant progress is made.
Sep 11, 08:29 UTC
Resolved -
Start time : 10/09/2023 15:30 UTC End time : 10/09/2023 17:30 UTC Service impact : Servers were temporarily unreachable in rack G201A15 Root cause : Electrical issue Our technical teams resolved the issue. All impacted services are now operational.
Sep 10, 19:32 UTC
Resolved -
Start time : 10/09/2023 12:46 UTC End time : 10/09/2023 19:29 UTC Root cause : Cooling system issue Our technical teams resolved the issue. All impacted services are now operational.
Sep 10, 19:31 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 10, 13:51 UTC
Investigating -
Start time : 10/09/2023 12:46 UTC Service impact : Servers in the rack G106B05 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 10, 13:07 UTC
Resolved -
Start time : 10/09/2023 16:32 UTC End time : 10/09/2023 17:41 UTC Root cause : Electrical issue Our technical teams resolved the issue. All impacted services are now operational.
Sep 10, 17:54 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 10, 17:07 UTC
Investigating -
Start time : 10/09/2023 16:32 UTC Service impact : Servers in the rack G131A19 are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 10, 17:02 UTC
Resolved -
Start time : 10/09/2023 02:37 UTC End time : 10/09/2023 02:53 UTC Service status: The situation is back to normal, the service is running nominally. Root cause : It was due to a malfunction on a power supply
Sep 10, 02:55 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 10, 02:51 UTC
Investigating -
Start time : 10/09/2023 02:37 UTC Service impact : Some servers are unreachable on this rack. Ongoing actions : Investigating Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 10, 02:49 UTC
Completed -
We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 8, 00:58 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:00 UTC
Scheduled -
Start time : 07/09/2023 23:00 UTC End time : 08/09/2023 01:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy, we will do a corrective operation on our network equipment related to Bare Metal Cloud products to upgrade consistency.
Sep 7, 15:13 UTC
Resolved -
Start time : 07/09/2023 19:44 UTC End time : 07/09/2023 19:47 UTC Root cause :Equipement issue Our technical teams resolved the issue. All impacted services are now operational.
Sep 7, 21:22 UTC
Investigating -
Start time : 07/09/2023 19:44 UTC Service impact : Vrack network is down. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 7, 19:58 UTC
Resolved -
Start time : 07/09/2023 17:16 UTC End time : 07/09/2023 17:53 UTC Service status: Services are working as they should be. Root cause: It was due to a malfunction on a power supply.
Sep 7, 18:00 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 7, 17:42 UTC
Investigating -
Start time : 07/09/2023 17:16 UTC Service impact : Some servers are unreachable Ongoing actions : Investigating Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 7, 17:39 UTC
Resolved -
Start time : 07/09/2023 09:09 UTC End time : 07/09/2023 19:02 UTC Service status: The situation is back to normal, the service is running nominally. Root cause: It was due to a malfunction on the cooling system.
Sep 7, 17:16 UTC
Update -
Most of servers are operational again. IPMI is unreachable.
Sep 7, 15:58 UTC
Identified -
The issue has been identified and a fix is being implemented.
Sep 7, 09:50 UTC
Investigating -
Start time : 07/09/2023 09:09 UTC Service impact : Some of the servers in the room G244 are currently unreachable. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 7, 09:27 UTC
Resolved -
Start time : 07/09/2023 12:10 UTC End time : 07/09/2023 12:25 UTC Root cause : Electrical issue. Our technical teams resolved the issue. All impacted services are now operational.
Sep 7, 12:42 UTC
Investigating -
Start time : 07/09/2023 12:10 UTC Service impact : Servers in they rack GRA0316B05A GRA0316B05B GRA0316B05C are no longer responding. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Sep 7, 12:25 UTC
Completed -
The scheduled maintenance has been completed.
Sep 7, 11:58 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:00 UTC
Scheduled -
Start time : 07/09/2023 10:00 UTC End time : 07/09/2023 12:00 UTC Service impact : Servers in rack T05D26 will be unavailable for 1 hour during the maintenance Service improvement : As part of our continuous improvement policy of our infrastructure, we will be replacing an electrical equipment in rack T05D26
Aug 22, 20:56 UTC
Completed -
Start time : 07/09/2023 00:00 UTC End time : 07/09/2023 04:00 UTC Service impact : Each server will be powered off for during the maintenance. Service improvement : As part of our continuous improvement policy, we are moving servers to rack CT109.
Sep 7, 04:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:02 UTC
Scheduled -
Start time : 07/09/2023 00:00 UTC End time : 07/09/2023 04:00 UTC Service impact : Each server will be powered off for during the maintenance. Service improvement : As part of our continuous improvement policy, we are moving servers to rack CT109.
Aug 31, 18:11 UTC