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OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[RBX8][Dedicated Servers] - Rack R805R05
Update - We are continuing to work on a fix for this issue.
Jul 27, 2024 - 04:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 27, 2024 - 02:43 UTC
Investigating - Start time : 27/07/2024 01:03 UTC
Service impact : Some servers in the rack R805R05 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 27, 2024 - 02:41 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Partial Outage
BHS Operational
CCH01 Operational
ERI Operational
GRA Operational
IEB01 Operational
LIM Operational
MR901 Operational
RBX Partial Outage
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
SYD3 Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[SGP1][Dedicated Servers] - 040921B Aug 12, 2024 00:30-01:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

This may temporarily affect Availability.

Start time : 12/08/2024 00:30 UTC
End time : 12/08/2024 01:30 UTC
Service impact : Public network will be temporarily unavailable for servers in rack 040921B.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.
Posted on Jul 23, 2024 - 21:56 UTC
[SGP1][Dedicated Servers] - Rack 040818A Aug 12, 2024 00:30-01:30 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 12, 2024 - 13:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 2024 - 00:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 12/08/2024 00:30 UTC
End time : 12/08/2024 01:30 UTC
Service impact : Public network will be unavailable during the maintenance for servers in rack 040818A.
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jul 09, 2024 - 21:10 UTC
[BHS8][Dedicated Servers] - Rack BHS0810B04A Aug 12, 2024 10:00-11:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 12/08/2024 10:00 UTC
End time : 12/08/2024 11:30 UTC
Service impact : Public network will be temporarily unavailable for servers in rack BHS0810B04A.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jul 18, 2024 - 22:14 UTC
[YNM1][Dedicated Servers] - YNM0101B01C Aug 13, 2024 02:30-04:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 13/08/2024 02:30 UTC
End time : 13/08/2024 04:00 UTC
Service impact : Public network will be temporarily unavailable for servers in rack YNM0101B01C
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jul 23, 2024 - 21:38 UTC
[GRA2][Dedicated Servers] - G243B09 Aug 13, 2024 04:30-05:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

This may temporarily affect Availability.

Start time : 13/08/2024 04:30 UTC
End time : 13/08/2024 05:30 UTC
Service impact : Public network will be temporarily unavailable for servers in rack G243B09.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.
Posted on Jul 23, 2024 - 22:03 UTC
[LIM3][Dedicated Servers] - Rack LIM0310A06B Aug 14, 2024 04:00-05:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

This may temporarily affect Availability.

Start time : 14/08/2024 04:00 UTC
End time : 14/08/2024 05:00 UTC
Service impact : Public network will be temporarily unavailable for servers in rack LIM0310A06B.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.
Posted on Jul 23, 2024 - 22:15 UTC
[Global][Dedicated Servers] - API call removal Aug 27, 2024 08:30-08:45 UTC
As part of our continuous improvement plan, maintenance is scheduled on our API.

The 27th of August 2024, the following API call will be definitely removed:
GET /dedicated/server/{serviceName}/install/templateCapabilities

Start time : 27/08/2024 08:30 UTC
End time : 27/08/2024 08:45 UTC
Service impact : None
Service improvement : This API call was previously useful for old Windows OS installers that were not compatible with installation on another diskgroup on servers with multiple diskgroups.
Since then all OSes can be installed on any diskgroup.

Thank you for your understanding.
Posted on Jul 17, 2024 - 14:35 UTC
[Global][Dedicated Servers] - API change for OS reinstallation Aug 27, 2024 13:00-13:15 UTC
As part of our continuous improvement plan, maintenance is scheduled on our API offer.

Start time : 27/08/2024 13:00 UTC
End time : 27/08/2024 13:15 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, API will stop to accept SSH key id for OS reinstallation.
Posted on Jul 23, 2024 - 21:50 UTC
[Global][Dedicated Servers] - API change for OS reinstallation Sep 10, 2024 08:30-08:45 UTC
As part of our continuous improvement plan, maintenance is scheduled on our API offer.

This will affect some functionality.

Start time : 10/09/2024 08:30 UTC
End time : 10/09/2024 08:45 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, API will stop to accept SSH key id for OS reinstallation.
Posted on May 22, 2024 - 22:51 UTC
Past Incidents
Jul 27, 2024

Unresolved incident: [RBX8][Dedicated Servers] - Rack R805R05.

Jul 26, 2024
[WAW][Dedicated Servers] - W17A06
Resolved - This incident has been resolved.
Jul 26, 22:09 UTC
Update - Start time : 26/07/2024 21:40 UTC
End time : 26/07/2024 22:03 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a hardware.
Jul 26, 22:09 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 26, 22:07 UTC
Investigating - Start time : 26/07/2024 21:40 UTC
Service impact : Some servers in the rack W17A06 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 26, 21:59 UTC
[WAW][Dedicated Servers/Public Network] - Rack W17A04
Resolved - Start time : 26/07/2024 21:20 UTC
End time : 26/07/2024 21:37 UTC
Service impact : Services are working as they should be.
Root cause : It was due to a malfunction on a hardware.
Jul 26, 21:48 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 26, 21:35 UTC
Investigating - Start time : 26/07/2024 21:20 UTC
Service impact : Public network is unreachable in the rack W17A04
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 26, 21:32 UTC
Jul 25, 2024
[CCH01][Dedicated Servers] - Rack CCH0101E01A
Resolved - Start time : 25/07/2024 16:05 UTC
End time : 25/07/2024 16:20 UTC
Root cause : This incident was due to network equipment issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 25, 16:23 UTC
Investigating - Start time : 25/07/2024 16:05 UTC
Service impact : Public and private network without LACP are temporarily unavailable in rack Rack CCH0101E01A.
No impact if LACP configured.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 25, 16:13 UTC
[RBX][Dedicated Servers] - vRack maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 25, 15:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 07:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our vRack offer.

Start time : 25/07/2024 07:00 UTC
End time : 25/07/2024 16:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Jul 23, 21:03 UTC
[RBX4][Dedicated Servers] - Rack 50C02
Resolved - Start time : 25/07/2024 03:20 UTC
End time : 25/07/2024 04:02 UTC
Root cause : Network equipment issue
Our technical teams resolved the issue. All impacted services are now operational.
Jul 25, 04:07 UTC
Investigating - Start time : 25/07/2024 03:20 UTC
Service impact : A significant number of servers in the rack 50C02 are no longer responding.
Root cause : Network equipment issue
Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Jul 25, 03:24 UTC
[BHS7][Dedicated Servers] - Rack B713B13
Resolved - Start time : 25/07/2024 01:29 UTC
End time : 25/07/2024 03:10 UTC
Root cause : Network equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Jul 25, 03:11 UTC
Identified - Start time : 25/07/2024 01:29 UTC
Service impact : Public network unreachable
Root cause : Network equipment malfunction
Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Jul 25, 01:53 UTC
[GRA2][Dedicated Servers] - Rack G243A04
Completed - The scheduled maintenance has been completed.
Jul 25, 03:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 02:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 25/07/2024 02:00 UTC
End time : 25/07/2024 03:00 UTC
Service impact : vRack network will be unavailable during the maintenance for servers in rack G243A04.
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jul 9, 21:05 UTC
Jul 24, 2024
[RBX6][Dedicated Servers] - Rack 46D23
Resolved - Start time : 24/07/2024 11:19 UTC
End time : 24/07/2024 17:45 UTC
Root cause : This incident was due to cooling system issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 24, 18:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 11:50 UTC
Investigating - Start time : 24/07/2024 11:19 UTC
Service impact : A significant number of servers in the rack 46D23 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 24, 11:45 UTC
[GRA3][Dedicated Servers] - Rack GRA0316B04A
Completed - The scheduled maintenance has been completed.
Jul 24, 04:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 02:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 24/07/2024 02:00 UTC
End time : 24/07/2024 03:00 UTC
Service impact : vRack network will be unavailable during the maintenance for servers without LACP configured which are located in rack BHS0815A02C.
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jul 9, 20:57 UTC
Jul 23, 2024
[GRA3][Dedicated Servers ] - GRA0313A02A - GRA0313A02B - GRA0313A02C
Resolved - Start time : 23/07/2024 03:20 UTC
End time : 23/07/2024 07:51 UTC
Root cause : Incident due to a disjunction.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 23, 07:54 UTC
Update - Most of the affected servers are back up and running.
Our technical teams are working on the remaining servers.
Jul 23, 04:41 UTC
Identified - Start time : 23/07/2024 03:20 UTC
Service impact : Some servers in these racks GRA0313A02A - GRA0313A02B - GRA0313A02C are no longer responding.
Root cause : Incident due to a disjunction.
Ongoing actions : Our technical teams are working on a fix.
An update will be made as soon as significant progress has been made.
Jul 23, 03:53 UTC
Jul 22, 2024
[RBX7][Dedicated Servers] - Multiple racks incident notification
Resolved - Start time : 21/07/2024 22:45 UTC
End time : 22/07/2024 15:00 UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Jul 22, 16:25 UTC
Update - The affected servers are gradually coming back online.
Our teams continue to work to resolve this incident.
Jul 22, 04:06 UTC
Update - We are continuing to work on a fix for this issue.
Jul 22, 02:55 UTC
Identified - Start time : 21/07/2024 22:45 UTC
Service impact : Some servers in the following racks R713A01, R713A08, R713A07, R713A11, R715A01, R717A02, R713A03, R717A09 and R713A06 are no longer responding.
Root cause : Incident due to disjunction.
Ongoing actions : Our technical teams are working on a fix.
Jul 22, 01:22 UTC
[RBX7][Dedicated Servers] - Rack R717B10
Completed - The scheduled maintenance has been completed.
Jul 22, 05:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 04:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 22/07/2024 04:00 UTC
End time : 22/07/2024 05:00 UTC
Service impact : Public network will be unavailable during the maintenance for servers in rack R717B10.
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jul 9, 21:01 UTC
Jul 21, 2024
[BHS7][Dedicated Servers] - B715A06
Resolved - Start time : 21/07/2024 22:07 UTC
End time : 21/07/2024 22:15 UTC
Root cause : Due to a Kernel panic, the Vrack network was unreachable.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 21, 22:40 UTC
[RBX2][Dedicated Servers] - 22C10
Resolved - Start time : 21/07/2024 14:20 UTC
End time : 21/07/2024 16:11 UTC
Root cause : Electrical Disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Jul 21, 16:13 UTC
Investigating - Start time : 21/07/2024 14:20 UTC
Service impact : A significant number of servers in the rack 22C10 are no longer responding.
Root cause : Electrical Disjunction
Ongoing actions : Our team is working to fix the issue.
Jul 21, 14:27 UTC
[GRA2][Dedicated Servers/Public Network] - Rack G243B09
Resolved - Start time : 21/07/2024 11:29 UTC
End time : 21/07/2024 14:12 UTC
Root cause : Network equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Jul 21, 14:17 UTC
Identified - Our team needs to reload a network device, the servers will be unreachable during the reload.
Jul 21, 13:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 12:17 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 21, 12:10 UTC
Investigating - Start time : 21/07/2024 11:29 UTC
Service impact : Public network is unreachable in the rack G243B09
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 21, 11:49 UTC
Jul 20, 2024
[LIM1][Dedicated Servers] - L102A02
Resolved - Start time : 20/07/2024 14:52 UTC
End time : 20/07/2024 17:50 UTC
Root cause : Incident due to a hardware issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 20, 19:54 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 20, 17:32 UTC
Update - We are continuing to investigate this issue.
Jul 20, 17:03 UTC
Investigating - Start time : 20/07/2024 14:52 UTC
Service impact : Some servers in this rack L102A02 are no longer responding.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Jul 20, 15:05 UTC
[GRA2][Dedicated Servers] - G251B12
Resolved - Start time : 20/07/2024 15:20 UTC
End time : 20/07/2024 16:30 UTC
Root cause : Some servers in this G251B12 rack were unreachable due to an electrical issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 20, 17:00 UTC
[RBX3][Dedicated Servers] - 45D31
Resolved - Start time : 20/07/2024 13:23 UTC
End time : 20/07/2024 13:27 UTC
Root cause : Some servers in rack 45D31 were not reachable. Incident caused by a rebooted network device.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 20, 13:57 UTC
[RBX8][Dedicated Servers] - Rack R821R26
Resolved - Start time : 19/07/2024 09:45 UTC
End time : 20/07/2024 01:11 UTC
Service impact : A significant number of servers in the rack R821R26 were unavailable.
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Jul 20, 01:23 UTC
Update - Our technical teams are still working to resolve this issue.
Affected servers are gradually being restored.
Jul 19, 18:15 UTC
Update - Our technical teams are still working on a fix for this issue.
Update will be posted as significant progress is made.
Jul 19, 15:23 UTC
Update - We are continuing to work on a fix for this issue.
Jul 19, 14:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 19, 08:12 UTC
Investigating - Start time : 19/07/2024 09:45 UTC
Service impact : A significant number of servers in the rack R821R26 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Jul 19, 08:12 UTC
Jul 19, 2024
[BHS7][Dedicated Servers] - Rack B714B07
Resolved - Start time : 18/07/2024 22:06 UTC
End time : 18/07/2024 23:40 UTC
Root cause : Incident was due to an electrical issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 19, 00:07 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 18, 22:30 UTC
Investigating - Start time : 18/07/2024 22:06 UTC
Service impact : Some of servers in the rack B714B07 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 18, 22:29 UTC
Jul 18, 2024
[RBX8][Dedicated Servers] - Racks R806R19/R806R20
Resolved - Start time : 18/07/2024 14:08 UTC
End time : 18/07/2024 16:01 UTC
Service impact : Servers in racks R806R19 and R806R20 were temporarily unavailable
Root cause :Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Jul 18, 19:04 UTC
Monitoring - vRack is available again for servers in rack R806R19.
No more impact observed.
Our teams are currently monitoring the situation
Jul 18, 16:01 UTC
Update - Update : All servers in rack R806R20 are available.
Only vRack network is unavailable for servers in rack R806R19.
Jul 18, 15:51 UTC
Identified - Start time : 18/07/2024 14:08 UTC
Service impact : Servers in racks R806R19, R806R20 are temporarily unavailable
Ongoing actions : Our technical teams are working on the issue.
Update will be posted as significant progress is made.
Jul 18, 14:34 UTC
[GRA3/YNM1][Network] - Network equipment version upgrade
Completed - The current maintenance has been postponed and will be re-scheduled.
Jul 18, 15:44 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 18/07/2024 19:00 UTC
End time : 18/07/2024 22:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.

Thank you for your understanding.
Jul 10, 21:11 UTC
[YNM][Dedicated Servers] - YNM0101C03A
Completed - The scheduled maintenance has been completed.
Jul 18, 01:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 01:30 UTC
Scheduled - Start time :18/07/2024 01:30 UTC
End time : 18/07/2024 02:00 UTC
Service impact : Public network on rack YNM0101C03A will be unavailable during the maintenance.
Service improvement :As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.
Jun 25, 23:38 UTC
[RBX8][Dedicated Servers] - Rack R832B15
Resolved - Start time : 17/07/2024 23:31 UTC
End time : 18/07/2024 01:03 UTC
Root cause : Electrical issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 18, 01:07 UTC
Update - Some of servers in the rack R832B15 are available.
We are continuing to work on a fix for this issue.
Update will be posted as significant progress is made.
Jul 18, 01:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 18, 00:22 UTC
Investigating - Start time : 17/07/2024 23:31 UTC
Service impact : All of servers in the rack R832B15 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 17, 23:36 UTC
Jul 17, 2024
[GRA3/SBG5][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Jul 17, 23:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/07/2024 19:00 UTC
End time : 17/07/2024 22:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.

Thank you for your understanding.
Jul 10, 21:05 UTC
[EU][Dedicated Servers] - OS Installation
Resolved - Start time : 17/07/2024 19:40 UTC
End time : 17/07/2024 22:35 UTC
Root cause : Software issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 17, 22:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 17, 22:28 UTC
Investigating - Start time : 17/07/2024 19:40 UTC
Service impact : You may experience slow or incomplete OS installation on dedicated servers.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 17, 21:38 UTC
[LIM3][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Jul 17, 21:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/07/2024 20:00 UTC
End time : 17/07/2024 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.

Thank you for your understanding.
Jul 13, 02:57 UTC
[RBX1][Dedicated Servers] - 08D10
Resolved - Start time : 17/07/2024 08:56 UTC
End time : 17/07/2024 09:34 UTC
Root cause : Incident due to disjunction.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 17, 09:49 UTC
Identified - Start time : 17/07/2024 08:56 UTC
Service impact : Some servers in rack 08D10 are no longer responding.
Root cause : Incident due to disjunction.
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Jul 17, 09:38 UTC
[RBX8][Dedicated Servers] - Network incident notification
Resolved - Start time : 17/07/2024 04:46 UTC
End time : 17/07/2024 06:28 UTC
Root cause : Incident caused by the failure of a network device.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 17, 06:36 UTC
Investigating - Start time : 17/07/2024 04:46 UTC
Service impact : IPMI network in the following racks: R807R01, R807R02, R807R03, R807R04, R807R05, R807R06, R807R07, R807R08, R807R09 and R807R10 is unreachable.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Jul 17, 05:20 UTC
[LIM3][Dedicated Servers] - Rack LIM0310A06B
Completed - Operations on this maintenance are postponed to a later date. A new schedule will be communicated to you in the next days.
Jul 17, 06:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 04:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our infrastructure.

Start time : 17/07/2024 04:00 UTC
End time : 17/07/2024 05:00 UTC
Service impact : Some servers in rack LIM0310A06B might be unavailable during the maintenance
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on an electrical equipment located in rack LIM0310A06B.

Thank you for your understanding.
Jul 9, 20:39 UTC
[RBX10][Dedicated Servers] - Rack RBX1003A01A
Completed - The scheduled maintenance has been completed.
Jul 17, 04:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 02:00 UTC
Scheduled - Start time : 17/07/2024 02:00 UTC
End time : 17/07/2024 03:00 UTC
Service impact : Interruption of network redundancy / Decrease of BP for servers with LACP enabled during the intervention.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment
Jun 18, 21:44 UTC
Jul 16, 2024
[RBX8][Dedicated Servers] - Rack R808L15
Resolved - Start time : 16/07/2024 17:50 UTC
End time : 16/07/2024 18:33 UTC
Root cause : Electrical issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 16, 18:36 UTC
Identified - The issue has been identified and a fix is being implemented.
Jul 16, 18:15 UTC
Investigating - Start time : 16/07/2024 17:50 UTC
Service impact : All of servers in the rack R808L15 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Jul 16, 18:15 UTC
[BHS8][Dedicated Servers] - Rack BHS0815A02C
Completed - The scheduled maintenance has been completed.
Jul 16, 02:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 02:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 16/07/2024 02:00 UTC
End time : 16/07/2024 03:00 UTC
Service impact : Public network will be unavailable during the maintenance for servers in rack BHS0815A02C.
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jul 9, 20:46 UTC
Jul 15, 2024
[RBX8][Dedicated Servers] - R823R10
Resolved - Start time : 15/07/2024 01:25 UTC
End time : 15/07/2024 02:05 UTC
This incident has been resolved.
Jul 15, 02:05 UTC
Investigating - Start time : 15/07/2024 01:25 UTC
Service impact : A significant number of servers in the rack R823R10 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our teams is working to fix the issue
Jul 15, 01:37 UTC
Jul 14, 2024

No incidents reported.

Jul 13, 2024
[WAW][Dedicated Servers] - W15A04 - W15A05 - W11B04 - W11B05
Resolved - Start time : 12/07/2024 23:33 UTC
End time : 13/07/2024 00:32 UTC
Root cause : Incident due to an electrical issue.
Our technical teams resolved the issue. All impacted services are now operational.
Jul 13, 00:35 UTC
Update - Most of the affected servers are back up and running. Our technical teams are working on the remaining servers.
Jul 13, 00:14 UTC
Identified - Incident due to an electrical issue. Our technical teams are working on a fix.
Jul 12, 23:52 UTC
Update - Servers in the following racks W11B04 and W11B05 are also affected by this issue.
Jul 12, 23:50 UTC
Investigating - Start time : 12/07/2024 23:33 UTC
Service impact : Some servers in these racks W15A04 and W15A045 are no longer responding.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Jul 12, 23:44 UTC
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