Bare Metal Cloud Status

OVHcloud Bare Metal Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[SBG3][Dedicated Serevrs] - Racks S351A04/S352A05

Investigating - Start time : 08/12/2023 11:34 UTC
Service impact : Servers in racks S351A04 and S352A05 are temporarily unreachable
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Dec 08, 2023 - 12:04 UTC

[GLOBAL][Dedicated Servers] - Delivery certificate

Update - Update : Our technical teams are still working on a definitive fix to implement it with the aim to avoid the problem in the future.
Nov 08, 2023 - 13:19 UTC

Monitoring - Update : A fix has been deployed, we are monitoring the ticket to confirm the resolution.
Oct 25, 2023 - 15:20 UTC

Identified - Start time : 23/10/2023 00:00 UTC
Service impact : The certificate of conformity for deliveries of Baremetal servers (except SYS and KS servers) is no longer issued automatically.
Ongoing actions : Our teams are working to resolve the problem. Certificates will be added as soon as possible.
Workaround : However, you can request your certificate from the support teams.
Oct 25, 2023 - 12:57 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational

BHS Operational

ERI Operational

GRA Operational

LIM Operational

YNM Operational

RBX Operational

SBG Operational

SGP Operational

SYD Operational

WAW Operational

Dedicated Servers || Delivery Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Dedicated Servers || Global Infrastructure Partial Outage

BHS Operational

ERI Operational

GRA Operational

LIM Operational

YNM Operational

RBX Operational

SBG Partial Outage

SGP Operational

SYD Operational

WAW Operational

YMN Operational

Dedicated Servers || Operating System Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Dedicated Servers || Network Operational

BHS Operational

ERI Operational

GRA Operational

LIM Operational

YNM Operational

RBX Operational

SBG Operational

SGP Operational

SYD Operational

WAW Operational

DNS || DNS Secondary Operational

ns-kimsufi Operational

sdns1 Operational

sdns2 Operational

sdns1-ca Operational

sdns2-ca Operational

Licensing || All Services Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Managed Services || Cloud Databases GRA Operational

sql007 Operational

Managed Services || Enterprise Cloud Databases Operational

RBX Operational

GRA Operational

BHS Operational

Managed Services || Load Balancer Operational

GRA Operational

BHS Operational

RBX Operational

SBG Operational

Managed Services || Logs Data Platform Operational

GRA Operational

BHS Operational

Managed Services || Managed Baremetal Operational

Compute Operational

Network Operational

Storage Operational

Management Operational

Delivery Operational

Storage and Backups || Backup Storage Operational

RBX Operational

BHS Operational

Storage and Backups || Block Storage Operational

BHS Operational

SBG6 Operational

UK1 Operational

DE1 Operational

Storage and Backups || Cloud Disk Array Operational

GRA Operational

SBG Operational

BHS Operational

Storage and Backups || Enterprise File Storage Operational

BHS Operational

LIM Operational

RBX Operational

SBG Operational

Storage and Backups || NAS HA Operational

RBX Operational

SBG Operational

BHS Operational

Virtual Private Servers || Additional services Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Virtual Private Servers || Delivery Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Virtual Private Servers || Global Infrastructure Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Virtual Private Servers || Network Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Virtual Private Servers || Operating System Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[SBG3][Dedicated Servers] - Rack S331A01 Dec 19, 2023 03:00-04:00 UTC

Start time : 19/12/2023 03:00 UTC
End time : 19/12/2023 04:00 UTC
Service impact : Servers in rack S331A01 will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.
Posted on Dec 06, 2023 - 01:13 UTC

[SBG3][Dedicated Servers] - Rack S351A07 Dec 20, 2023 03:00-04:00 UTC

Start time : 20/12/2023 03:00 UTC
End time : 20/12/2023 04:00 UTC
Service impact : Servers in rack S351A07 will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.
Posted on Dec 06, 2023 - 01:30 UTC

[RBX2][Dedicated Servers] - Rack 31A15 Dec 25, 2023 23:00 - Dec 26, 2023 05:00 UTC

Start time : 25/12/2023 23:00 UTC
End time : 26/12/2023 05:00 UTC
Service impact : The servers will be unreachable during operations (30 minutes per server)
Service improvement : Our teams will migrate the servers in the 31A15 rack to the rack 31A04.
Posted on Dec 06, 2023 - 02:16 UTC

[RBX1][Dedicated Servers] - Rack 16C03 Dec 26, 2023 23:00 - Dec 27, 2023 05:00 UTC

Start time : 26/12/2023 23:00 UTC
End time : 27/12/2023 05:00 UTC
Service impact : The servers will be unreachable during operations (30 minutes per server)
Service improvement : Our teams will migrate the servers in the 17074 rack to the 17075 rack.
Posted on Dec 06, 2023 - 02:45 UTC

[SBG3][Dedicated Servers] - Rack S325B01 Jan 3, 2024 03:30-04:00 UTC

Start time : 03/01/2023 03:30 UTC
End time : 03/01/2023 04:00 UTC
Service impact : vRack Servers in rack S325B01 will be unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment.
Posted on Dec 06, 2023 - 01:48 UTC

Past Incidents

Dec 8, 2023

[GRA1][Dedicated Servers] - Rack G114B23

Resolved - Start time : 08/12/2023 10:24 UTC
End time : 08/12/2023 10:50 UTC
Service impact : Some servers were temporarily unreachable in rack G114B23
Root cause : Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Dec 8, 12:09 UTC

Identified - Start time : 08/12/2023 10:24 UTC
Service impact : Some servers are temporarily unreachable in rack G114B23
Root cause : Electrical issue
Ongoing actions : Our teams are currently working to solve the problem.
Update will be posted as significant progress is made.
Dec 8, 10:53 UTC

Dec 7, 2023

[RBX8][Dedicated Servers] - Rack R831A04

Resolved - Start time : 07/12/2023 20:28 UTC
End time : 07/12/2023 21:41 UTC
Root cause : electrical malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Dec 7, 21:55 UTC

Identified - Start time : 07/12/2023 20:28 UTC
Service impact : Some servers in the rack R831A04 are down.
Root cause : electrical malfunction
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Dec 7, 20:51 UTC

[GRA5/GRA6/GRA7/GRA8/GRA11][Dedicated Server] - G266A14 - G212B12

Resolved - Start time : 07/12/2023 01:19 UTC
End time : 07/12/2023 04:17 UTC
Root cause : Hardware issue.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 7, 04:27 UTC

Investigating - Start time : 07/12/2023 01:19 UTC
Service impact : Servers are unreachable.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Dec 7, 01:44 UTC

[GRA][Dedicated Servers] - Servers netboot

Resolved - Start time : 07/12/2023 03:00 UTC
End time : 07/12/2023 04:18 UTC
Root cause : Software issue.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 7, 04:22 UTC

Investigating - Start time : 07/12/2023 03:00 UTC
Service impact : Servers in GRA may not be able to netboot, and may lose connectivity
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Dec 7, 03:41 UTC

[BHS7][Dedicated Servers] - B715A01

Resolved - Start time : 07/12/2023 02:00 UTC
End time : 07/12/2023 02:11UTC
Root cause : Network equipement issue.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 7, 03:37 UTC

Investigating - Start time : 07/12/2023 02:00 UTC
Service impact : Public switch down.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Dec 7, 02:09 UTC

[BHS7][Dedicated Servers] - B709B15

Resolved - Start time : 07/12/2023 00:49 UTC
End time : 07/12/2023 01:09 UTC
Root cause : Network equipement issue.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 7, 01:10 UTC

Investigating - Start time : 07/12/2023 00:49 UTC
Service impact : Public switch down.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Dec 7, 00:55 UTC

Dec 6, 2023

[RBX3][Dedicated Servers] - Rack 41B13

Resolved - Start time : 06/12/2023 13:43 UTC
End time : 06/12/2023 13:56 UTC
Root cause : Electrical malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Dec 6, 14:11 UTC

Identified - Most of the impacted server are up again.
Our teams are working on the remaining ones.
Dec 6, 14:02 UTC

Investigating - Start time : 06/12/2023 13:43 UTC
Service impact : Servers in the rack 41B13 are down.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Dec 6, 13:54 UTC

[RBX4][Dedicated Servers] - Rack 55A15

Resolved - Start time : 05/12/2023 22:42 UTC
End time : 06/12/2023 04:35 UTC
Root cause : Disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Dec 6, 04:37 UTC

Update - The affected equipment has been replaced, and the servers are gradually being restored.
Update will be made when significant progress is made.
Dec 6, 02:25 UTC

Identified - Start time : 05/12/2023 22:42 UTC
Service impact : Servers in the rack 55A15 are no longer responding.
Root cause : Disjunction.
Ongoing actions : Our teams are working on a fix.
Update will be posted as significant progress is made.
Dec 6, 00:18 UTC

Investigating - Start time : 05/12/2023 22:42 UTC
Service impact : Servers in the rack 55A15 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Dec 5, 22:58 UTC

Dec 5, 2023

[RBX1][Dedicated Servers] - Rack 14C07

Resolved - Start time : 05/12/2023 09:02 UTC
End time : 05/12/2023 09:32 UTC
Root cause : The incident is due to a circuit breaker that has tripped.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 5, 09:36 UTC

Investigating - Start time : 05/12/2023 09:02 UTC
Service impact : Servers in the rack 14C07 are down.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Dec 5, 09:12 UTC

[RBX6][Dedicated Servers] - 46C21 - 46C22 - 46C23

Resolved - Start time : 04/12/2023 16:40 UTC
End time : 05/12/2023 02:53 UTC
Root cause : Disjunction.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 5, 03:05 UTC

Identified - Start time : 04/12/2023 16:40 UTC
Service impact : Some servers in the racks 46C21 - 46C22 - 46C23 are no longer responding.
Root cause : Disjunction
Ongoing actions : Our technical teams are working on a fix.
Dec 5, 00:11 UTC

Investigating - Start time : 04/12/2023 16:40 UTC
Service impact : Servers in the rack 46C21 - 46C22 - 46C23 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Dec 4, 16:53 UTC

[GRA1][Dedicated Servers] - Rack G115A24

Resolved - Start time : 05/12/2023 02:04 UTC
End time : 05/12/2023 02:30 UTC
Root cause : Disjunction.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 5, 03:02 UTC

Investigating - Start time : 05/12/2023 02:04 UTC
Service impact : Some servers in the rack G115A24 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Dec 5, 02:23 UTC

Dec 4, 2023

Dec 3, 2023

[RBX4][Dedicated Servers] - 55D21

Resolved - Start time : 03/12/2023 12:15 UTC
End time : 03/12/2023 13:55 UTC
Root cause : Hardware issue.
Our technical teams replaced the affected network equipment.
All impacted services are now operational.
Dec 3, 14:25 UTC

Investigating - Start time : 03/12/2023 12:15 UTC
Service impact : Vrack service unavailable
Root cause : Network equipement issue.
Ongoing actions : Our teams will reload the switch.
Dec 3, 12:17 UTC

Dec 2, 2023

[RBX8][Dedicated Servers] - R831A10

Resolved - Start time : 02/12/2023 12:15 UTC
End time : 02/12/2023 12:50 UTC
Root cause : Network equipement issue.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 2, 12:50 UTC

Identified - Start time : 02/12/2023 12:15 UTC
Service impact : Vrack service unavailable
Root cause : Network equipement issue.
Ongoing actions : Our teams will replace the switch.
Dec 2, 12:17 UTC

[RBX2 ][Dedicated Servers] - 23B13

Resolved - Start time : 02/12/2023 07:30 UTC
End time : 02/12/2023 08:18 UTC
Root cause :Electrical disjunction.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 2, 08:19 UTC

Identified - Start time : 02/12/2023 07:30 UTC
Service impact : Servers in the rack 23B13 are no longer responding.
Root cause : Electrical disjunction.
Ongoing actions : Our teams are working to fix the issue.
Update will be posted as significant progress is made.
Dec 2, 07:47 UTC

[RBX8][Dedicated Servers] - R831A10

Resolved - Start time : 02/12/2023 00:31 UTC
End time : 02/12/2023 00:37 UTC
Root cause : Network equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Dec 2, 00:38 UTC

Investigating - Start time : 02/12/2023 00:31 UTC
Service impact : vRack are temporarily unavailable on servers in rack R831A10
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Dec 2, 00:35 UTC

Dec 1, 2023

[GLOBAL][Managed Services] - Managed Baremetal

Resolved - Start time : 30/11/2023 15:00 UTC
End time : 01/12/2023 11:29 UTC
Root cause : Software issue.
Our technical teams resolved the issue. All impacted services are now operational.
Dec 1, 11:53 UTC

Investigating - Start time : 30/11/2023 15:00 UTC
Service impact : Manager IPs are not visible for So you Start servers.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Dec 1, 11:41 UTC

Nov 30, 2023

[RBX4][Dedicated Servers] - Rack 50D32

Resolved - Start time : 30/11/2023 14:11 UTC
End time : 30/11/2023 15:11 UTC
Service impact : Servers in the rack 50D32 were temporarily unavailable
Root cause : An electrical component caused the incident
Our technical teams resolved the issue. All impacted services are now operational.
Nov 30, 15:13 UTC

Investigating - Start time : 30/11/2023 14:11 UTC
Service impact : Servers in the rack 50D32 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 30, 15:04 UTC

[RBX8][Dedicated Servers] - Rack R802R07

Resolved - Start time : 30/11/2023 14:02 UTC
End time : 30/11/2023 14:08 UTC
Service impact : Public network was temporarily unavailable for servers in rack R802R07
Root cause : A network equipment caused the incident
Our technical teams resolved the issue. All impacted services are now operational.
Nov 30, 14:08 UTC

[RBX7][Dedicated Servers] - R715A R719B

Resolved - Start time : 07/11/2023 11:43 UTC
End time : 07/11/2023 16:24 UTC
Root cause : Electrical infrastructure malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Nov 30, 10:42 UTC

Update - All impacted services are operational but the situation remain on hold.
We will continue to monitor the issue until a definitive solution has been implemented.
Nov 7, 16:24 UTC

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 14:25 UTC

Identified - Start time : 07/11/2023 11:43 UTC
Service impact : Some servers in rows R715A and R719B are no longer responding.
Related maintenance : https://network.status-ovhcloud.com/incidents/vfykx1xnqkxf
Ongoing actions : Our teams are working to fix this incident.
Update will be posted as significant progress is made.
Nov 7, 12:28 UTC

Nov 29, 2023

[GRA1/SGP1][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 29, 23:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 21:00 UTC

Scheduled - Start time : 29/11/2023 21:00 UTC
End time : 30/11/2023 00:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Aug 24, 17:44 UTC

[SBG3][Dedicated Servers] - Rack S346B01

Completed - The scheduled maintenance has been completed.
Nov 29, 13:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC

Scheduled - Start time : 29/11/2023 08:00 UTC
End time : 29/11/2023 16:00 UTC
Service impact : Each server in rack S346B01 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack S346B01 to rack S347B02.
Nov 15, 03:17 UTC

[BHS8][Network] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Nov 29, 09:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 UTC

Scheduled - Start time : 29/11/2023 08:00 UTC
End time : 29/11/2023 12:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a multiple network equipment.
Nov 28, 15:29 UTC

Nov 28, 2023

[RBX2][Dedicated Servers] - 23B05 - 23B06 - 23B09 - 23B10 - 23B11 - 23C01- 23CC23

Resolved - Start time : 27/11/2023 23:38 UTC
End time : 28/11/2023 00:47 UTC
Root cause : Network Equipement issue.
Our technical teams resolved the issue. All impacted services are now operational.
Nov 28, 00:48 UTC

Identified - Start time : 27/11/2023 23:38 UTC
Service impact : Somes servers are unreachable in racks 23B05 - 23B06 - 23B09 - 23B10 - 23B11 - 23C01- 23CC23.
Root cause : Network Equipement issue.
Ongoing actions : Our team are working on the issue.
Nov 28, 00:20 UTC

Nov 27, 2023

[LIM1][Dedicated Servers] - L101B07

Resolved - Start time : 27/11/2023 15:08 UTC
End time : 27/11/2023 19:02 UTC
Root cause : The incident was due to a defect in the public switch.
Our technical teams resolved the issue. All impacted services are now operational.
Nov 27, 19:08 UTC

Update - The replacement of the public switch is still in progress. We would like to assure you that we are doing everything we can to resolve this situation as quickly as possible.
Nov 27, 18:04 UTC

Identified - Our teams replace the public switch
Nov 27, 15:36 UTC

Investigating - Start time : 27/11/2023 15:08 UTC
Service impact : Servers in the rack L101B07 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 27, 15:35 UTC

[RBX8][Dedicated Servers] - R822L04

Resolved - Start time : 27/11/2023 00:37 UTC
End time : 27/11/2023 02:20 UTC
Root cause : Electrical disjunction.
Our technical teams resolved the issue. All impacted services are now operational.
Nov 27, 01:21 UTC

Identified - Start time : 27/11/2023 00:37 UTC
Service impact : Servers are unreachable
Root cause : Electrical disjunction.
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.
Nov 27, 00:50 UTC

Investigating - Start time : 27/11/2023 00:37 UTC
Service impact : Servers are unreachable
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Nov 27, 00:49 UTC

Nov 26, 2023

No incidents reported.

Nov 25, 2023

[RBX8][Dedicated Servers] - Rack R820L16

Resolved - Start time : 25/11/2023 12:49 UTC
End time : 25/11/2023 12:57 UTC
Root cause : Incident due to an system bug on private switch
Our technical teams resolved the issue. All impacted services are now operational.
Nov 25, 13:20 UTC

Investigating - Start time : 25/11/2023 12:49 UTC
Service impact : Private switch in the rack R820L16 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 25, 12:59 UTC

Nov 24, 2023

[GRA2][Dedicated Servers] - G267A16

Resolved - Start time : 24/11/2023 13:53 UTC
End time : 24/11/2023 14:35 UTC
Root cause : Electrical Disjunction
Our technical teams resolved the issue. All impacted services are now operational.
Nov 24, 15:55 UTC

Identified - Start time : 24/11/2023 13:53 UTC
Service impact : Servers in the rack G267A16 are no longer responding.
Root cause : Electrical Disjunction
Ongoing actions : Our team are working to fix this issue.
Nov 24, 14:28 UTC

[GRA2][Dedicated Servers] - Room G263

Resolved - Start time : 16/11/2023 01:55 UTC
End time : 16/11/2023 08:32 UTC
Root cause : Electrical issue on room G263 in GRA2

On 16/11/2023 at 01:55 UTC, room G263 of the Graveline datacenter (GRA2) experienced an electrical incident that may have impacted your services. The intervention of our technical teams enabled you to return your services in the morning (16/11 at 08:32 UTC).
We then secured the infrastructure by making the system redundant.
The services are once again in nominal operation.
Nov 24, 13:48 UTC

Monitoring - Start time : 16/11/2023 01:55 UTC
Service impact : Servers in the room G263 are no longer responding.
Root cause : Electrical issue
Ongoing actions : Monitoring
Nov 16, 10:23 UTC

Update - Our technical teams have been working on a fix and the equipments affected are beginning to recover gradually.
Nov 16, 05:27 UTC

Identified - Due to an electrical issue, servers in the room G263 are no longer responding.
Our technical teams are working on a fix, an update will be posted at 06:30 UTC.
Nov 16, 03:38 UTC

Update - Our technical teams are still investigating on this issue.
Update will be posted when we have more information.
Nov 16, 03:05 UTC

Update - Find below the impacted racks:
G263A01 G263A02 G263A03 G263A04 G263A05 G263A06 G263A07 G263A08
G263A09 G263A10 G263A11 G263A12 G263A15 G263A16 G263A17 G263A18
G263B01 G263B02 G263B03 G263B04 G263B05 G263B06 G263B07 G263B08
G263B09 G263B10 G263B16
Nov 16, 02:22 UTC

Investigating - Start time : 16/11/2023 01:55 UTC
Service impact : Servers in the room G263 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Nov 16, 02:16 UTC

[RBX4][Dedicated Servers] - Rack 52A15

Resolved - Start time : 24/11/2023 12:37 UTC
End time : 24/11/2023 13:05 UTC
Root cause : Network equipement issue.
Our technical teams have resolved the issue by replacing the network equipment that caused the incident. All affected ser
Nov 24, 13:09 UTC

Identified - Start time : 24/11/2023 12:37 UTC
Service impact : Public network in the rack 52A15 are no longer responding.
Ongoing actions : Our teams will replace the network equipment that caused the incident.
Update will be posted as significant progress is made.
Nov 24, 12:45 UTC

[SBG5][Dedicated Servers] - Rack SBG0506B08D

Resolved - Start time : 24/11/2023 08:28 UTC
End time : 24/11/2023 08:55 UTC
Service impacted : Servers in the rack SBG0506B08D were no longer responding.
Root cause : Incident due to a rack disjunction.
Our technical teams resolved the issue. All impacted services are now operational.
Nov 24, 09:03 UTC