OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 18/01/2026 11:32 UTC
Impacted Service(s) : All servers in the rack E101A05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

Jan 18, 2026 - 12:30 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack E101A05.

Here are some supplementary details :

Start time : 18/01/2026 11:32 UTC
Impacted Service(s) : All servers in the rack E101A05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 18, 2026 - 11:48 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Partial Outage
BHS Operational
ERI Partial Outage
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
US-WEST-LZ-SEA Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-SOUTH-MIL Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
AP-SOUTH-MUM Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-WEST-ERI Operational
EU-CENTRAL-WAW Operational
Identity, Security & Operations || Logs Data Platform Operational
GRA Operational
BHS Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
US-EAST-VA Operational
YNM Operational
MIL Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-SEA Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
AP-SOUTH-MUM Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
MIL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[ERI1][Dedicated Servers] - Rack E101E20 maintenance notification Jan 19, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 19/01/2026 07:00 UTC
End time : 19/01/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E20 to rack ERI0102B04C.

Thank you for your understanding.

Posted on Nov 27, 2025 - 14:57 UTC

[ERI1][Dedicated Servers] - Rack E101E19 maintenance notification Jan 19, 2026 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 19/01/2026 09:00 UTC
End time : 19/01/2026 11:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E19 to rack ERI0102C02C.

Thank you for your understanding.

Posted on Nov 27, 2025 - 14:59 UTC

[ERI1][Dedicated Servers] - Rack E101E18 maintenance notification Jan 19, 2026 13:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 19/01/2026 13:00 UTC
End time : 19/01/2026 15:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E18 to rack ERI0102C02C.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:02 UTC

[RBX2][Storage and Backups] - Backup Storage maintenance notification Jan 19, 2026 13:00 - Jan 20, 2026 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 19/01/2026 13:00 UTC
End time : 20/01/2026 03:00 UTC
Service impact : A temporary downtime of approximately 30 minutes is expected. During this maintenance window, your data will be temporarily unavailable.
Service improvement : As part of our responsibilities for the Ftpback servers, we will be performing maintenance on the entire fleet.
This maintenance will include an update to the storage servers hosting your data.
The new version will bring improvements to security mechanisms as well as performance enhancements.


Thank you for your understanding.

Posted on Jan 14, 2026 - 20:28 UTC

[ERI1][Dedicated Servers] - Rack E101E17 maintenance notification Jan 19, 2026 22:00 - Jan 20, 2026 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 19/01/2026 22:00 UTC
End time : 20/01/2026 00:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E17 to rack ERI0102B05C.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:04 UTC

[ERI1][Dedicated Servers] - Rack E101F16 maintenance notification Jan 20, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 20/01/2026 07:00 UTC
End time : 20/01/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F16 to rack ERI0102B05A.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:07 UTC

[ERI1][Dedicated Servers] - Rack E101F11 maintenance notification Jan 20, 2026 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 20/01/2026 09:00 UTC
End time : 20/01/2026 11:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F11 to rack ERI0102B04A.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:10 UTC

[ERI1][Dedicated Servers] - Rack E101F10 maintenance notification Jan 20, 2026 13:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 20/01/2026 13:00 UTC
End time : 20/01/2026 15:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F10 to rack ERI0102B05C.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:24 UTC

[RBX2][Storage and Backups] - Backup Storage maintenance notification Jan 20, 2026 13:00 - Jan 21, 2026 15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 20/01/2026 13:00 UTC
End time : 21/01/2026 03:00 UTC
Service impact : A temporary downtime of approximately 30 minutes is expected. During this maintenance window, your data will be temporarily unavailable.
Service improvement : As part of our responsibilities for the Ftpback servers, we will be performing maintenance on the entire fleet.
This maintenance will include an update to the storage servers hosting your data.
The new version will bring improvements to security mechanisms as well as performance enhancements.


Thank you for your understanding.

Posted on Jan 14, 2026 - 20:40 UTC

[ERI1][Dedicated Servers] - Rack E101F12 maintenance notification Jan 20, 2026 22:00 - Jan 21, 2026 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 20/01/2026 22:00 UTC
End time : 21/01/2026 00:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F12 to rack ERI0102B05C.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:29 UTC

[GRA3][Dedicated Servers] - Room GRA0319A maintenance notification Jan 21, 2026 06:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/01/2026 06:00 UTC
End time : 21/01/2026 11:00 UTC
Service impact : Customers may experience up to 5 hours of service unavailability affecting the racks listed below :
GRA0319A02C
GRA0319A03A
GRA0319A03B
GRA0319A03C
GRA0319A04C

During the maintenance window, access to the IPMI (Intelligent Platform Management Interface) will be temporarily unavailable for the racks listed below :
GRA0319A01A
GRA0319A01B
GRA0319A01C
GRA0319A02A
GRA0319A02B
GRA0319A02C
GRA0319A03A
GRA0319A03B
GRA0319A03C
GRA0319A04C
Please note that the maintenance may take less time than expected.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment on the specified racks.

Thank you for your understanding.

Posted on Dec 11, 2025 - 21:28 UTC

[ERI1][Dedicated Servers] - Rack E101F04 maintenance notification Jan 21, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 21/01/2026 07:00 UTC
End time : 21/01/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F04 to rack ERI0102B05A.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:32 UTC

[ERI1][Dedicated Servers] - Rack E101F04 maintenance notification Jan 21, 2026 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 21/01/2026 09:00 UTC
End time : 21/01/2026 11:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F04 to rack ERI0102B05B.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:34 UTC

[RBX2][Storage and Backups] - Backup Storage maintenance notification Jan 21, 2026 13:00 - Jan 22, 2026 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 21/01/2026 13:00 UTC
End time : 22/01/2026 03:00 UTC
Service impact : A temporary downtime of approximately 30 minutes is expected. During this maintenance window, your data will be temporarily unavailable.
Service improvement : As part of our responsibilities for the Ftpback servers, we will be performing maintenance on the entire fleet.
This maintenance will include an update to the storage servers hosting your data.
The new version will bring improvements to security mechanisms as well as performance enhancements.


Thank you for your understanding.

Posted on Jan 14, 2026 - 20:51 UTC

[ERI1][Dedicated Servers] - Rack E101F05 maintenance notification Jan 21, 2026 13:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 21/01/2026 13:00 UTC
End time : 21/01/2026 15:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F05 to rack ERI0102B04B.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:07 UTC

[ERI1][Dedicated Servers] - Rack E101F09 maintenance notification Jan 21, 2026 22:00 - Jan 22, 2026 00:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 21/01/2026 22:00 UTC
End time : 22/01/2026 00:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F09 to rack ERI0102B05C.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:03 UTC

[GRA1][Dedicated Servers] - Multiple racks maintenance notification Jan 22, 2026 00:30-03:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks G132B25,G132B24, G132B23 ,G132B22, G132B16 ,G132B15,G132B14 , G132B13, G132B12 , G132B11,G132B10,G132A23,G132B09 ,G132B06,G132A21,G132B04,G132B02 and G132B03 .

Start time : 22/01/2026 00:30 UTC
End time : 22/01/2026 03:30 UTC
Service impact : Public networks will be temporarily unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.


Thank you for your understanding.

Posted on Jan 08, 2026 - 05:14 UTC

[ERI1][Dedicated Servers] - Rack E101F03 maintenance notification Jan 22, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 22/01/2026 07:00 UTC
End time : 22/01/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F03 to rack ERI0102B05A.

Thank you for your understanding.

Posted on Nov 27, 2025 - 15:01 UTC

[ERI1][Dedicated Servers] - Rack E101F02 maintenance notification Jan 22, 2026 09:00-11:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 22/01/2026 09:00 UTC
End time : 22/01/2026 11:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101F02 to rack ERI0102B05B.

Thank you for your understanding.

Posted on Nov 27, 2025 - 14:58 UTC

[RBX2][Storage and Backups] - Backup Storage maintenance notification Jan 22, 2026 13:00 - Jan 23, 2026 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 22/01/2026 13:00 UTC
End time : 23/01/2026 03:00 UTC
Service impact : A temporary downtime of approximately 30 minutes is expected. During this maintenance window, your data will be temporarily unavailable.
Service improvement : As part of our responsibilities for the Ftpback servers, we will be performing maintenance on the entire fleet.
This maintenance will include an update to the storage servers hosting your data.
The new version will bring improvements to security mechanisms as well as performance enhancements.


Thank you for your understanding.

Posted on Jan 14, 2026 - 21:10 UTC

[RBX4][Dedicated Servers] - Room 56C maintenance notification Jan 23, 2026 00:30-03:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in racks 56C02, 56C03, 56C04, 56C05, 56C07, 56C08, 56C09, 56C10, 56C11, 56C12, 56C13, 56C14, 56C15, 56C16.

Start time : 23/01/2026 00:30 UTC
End time : 23/01/2026 03:30 UTC
Service impact : vRack network will be temporarily unavailable during the maintenance for some servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Posted on Jan 08, 2026 - 05:11 UTC

[GRA2/RBX8][Dedicated Servers] - Multiple racks maintenance notification Jan 28, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks G244B06, R804R09, G244A17, G263A12, G265B02, G243A09, G251A09, G253B08, G265B15 and R804R04.

Start time : 28/01/2026 01:00 UTC
End time : 28/01/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Posted on Nov 25, 2025 - 01:16 UTC

[RBX8][Dedicated Servers] - Rack R805L09 maintenance notification Jan 28, 2026 03:30-04:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack R805L09.

Start time : 28/01/2026 03:30 UTC
End time : 28/01/2026 04:30 UTC
Service impact : vRack network will be temporarily unavailable during the maintenance for servers in R805L09.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

Posted on Jan 13, 2026 - 21:01 UTC

[LIM1][Dedicated Servers] - Multiple racks maintenance notification Jan 28, 2026 05:00-16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks L122B06, L122B07, L122B08, L122B09 and L122B10.

Start time : 28/01/2026 05:00 UTC
End time : 28/01/2026 16:00 UTC
Service impact : Public networks will be temporarily unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.


Thank you for your understanding.

Posted on Dec 04, 2025 - 21:22 UTC

[GRA2/RBX8][Dedicated Servers] - Multiple racks maintenance notification Jan 29, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks G244B04, G251A10, G251B04, G253A01, G253B04, G253B05, G253B10, G262E01, G264A07 and R806L03

Start time : 29/01/2026 01:00 UTC
End time : 29/01/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Posted on Nov 25, 2025 - 01:09 UTC

[RBX8][Dedicated Servers] - Rack R802L08 maintenance notification Jan 29, 2026 02:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack R802L08.

Start time : 29/01/2026 02:00 UTC
End time : 29/01/2026 03:00 UTC
Service impact : vRack network will be temporarily unavailable during the maintenance for servers in R802L08.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

Posted on Jan 13, 2026 - 21:03 UTC

[GRA2/RBX8][Dedicated Servers] - Multiple racks maintenance notification Feb 3, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks G263B03, G244B13, G244B14, G251A08, G244A11, G243A08, G253B06, G243A13, G262D02 and R803R09.

Start time : 03/02/2026 01:00 UTC
End time : 03/02/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Posted on Nov 27, 2025 - 02:43 UTC

[GRA2/RBX8/RBX7/LIM1][Dedicated Servers] - Multiple racks maintenance notification Feb 4, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks R806L05, G265A01, R715B02, R802L08, R802L03, R717B18, R802L11, R718A10, L114B21 and R717B17.

Start time : 04/02/2026 01:00 UTC
End time : 04/02/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Posted on Nov 27, 2025 - 03:22 UTC

[GRA2/RBX7/RBX8][Dedicated Servers] - Multiple racks maintenance notification Feb 5, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks R719A21,R715A11,R715A06,G262F03,R714B04,R803L02,R719A05,R715A01,R717A17 and R719A14.

Start time : 05/02/2026 01:00 UTC
End time : 05/02/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Posted on Nov 27, 2025 - 01:38 UTC

[GRA2][Dedicated Servers] - Rack G233B06 maintenance notification Feb 5, 2026 01:00-01:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our network infrastructure.

Start time : 05/02/2026 01:00 UTC
End time : 05/02/2026 01:30 UTC
Service impact : Public network in the rack G233B06 will be temporarily unavailable during the maintenance.
Please note that the maintenance may take less time than expected.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on our Public network equipment.

Thank you for your understanding.

Posted on Jan 08, 2026 - 14:17 UTC

[GRA2/RBX7/RBX8/LIM1][Dedicated Servers] - Multiple racks maintenance notification Feb 10, 2026 01:00-05:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks R715A10,L115A18,R714B05,R717A19,R713B08,R717B20,R719A20,R717A07,R804L02 and G243A06.

Start time : 10/02/2026 01:00 UTC
End time : 10/02/2026 05:00 UTC
Service impact : vRack network will be temporarily unavailable up to 1 hour during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Posted on Nov 27, 2025 - 02:36 UTC

[BHS7][Dedicated Servers] - Rooms B702/B703/B707/B709 maintenance notification Mar 10, 2026 10:00-20:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 10/03/2026 10:00 UTC
End time : 10/03/2026 20:00 UTC
Service impact : Some servers located in rooms B702, B703, B707 and B709 might be temporarily unavailable from 10:30 UTC during the maintenance .
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.

Posted on Jan 13, 2026 - 21:42 UTC
Jan 18, 2026

Unresolved incident: [ERI1][Dedicated Servers] - Rack E101A05 incident notification.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offer on the specific GRA6 region has been resolved.

Start time : 16/01/2026 14:01 UTC
End time : 16/01/2026 22:08 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 16, 22:15 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team is still working on resolving the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 16, 20:56 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific GRA6 region.

Here are some supplementary details :

Start time : 16/01/2026 14:01 UTC
Impacted Service(s) : Some VPS are temporarily unavailable.
Customers Impact : Some customers may temporarily be unable to access their VPS.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 16, 14:33 UTC
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 16/01/2026 15:53 UTC
End time : 16/01/2026 17:44 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via the vRack network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Jan 16, 17:46 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 15:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:50 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/01/2026 07:50 UTC
End time : 16/01/2026 15:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jan 16, 07:47 UTC
Completed - The scheduled maintenance has been completed.
Jan 16, 14:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:45 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/01/2026 07:45 UTC
End time : 16/01/2026 15:15 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.

Jan 16, 07:39 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 16/01/2026 12:36 UTC
End time : 16/01/2026 13:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 16, 13:37 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 16/01/2026 12:36 UTC
Impacted Service(s) : Some servers in the rack RBX1003D01B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jan 16, 13:12 UTC
Resolved - We would like to inform you that the incident on the rack S331A02 has now been resolved.

Here is detail for this incident :
Start time : 16/01/2026 08:31 UTC
End time : 16/01/2026 09:21 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Jan 16, 09:21 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the rack S331A02.

Here is detail for this incident :
Start time : 16/01/2026 08:31 UTC
Impacted Service(s) : All servers in the rack S331A02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jan 16, 08:38 UTC
Completed - We would like to inform you that the maintenance on our Storage and Backups is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.

Jan 16, 03:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 13:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 15/01/2026 13:00 UTC
End time : 16/01/2026 03:00 UTC
Service impact : Access to your data will be temporarily unavailable for 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on FTP backup servers which will bring improvements to security mechanisms as well as performance enhancement.

Thank you for your understanding.

Jan 14, 06:52 UTC
Jan 15, 2026
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 15/01/2026 22:25 UTC
End time : 15/01/2026 22:58 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 15, 22:59 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G114A23.

Here are some supplementary details :

Start time : 15/01/2026 22:25 UTC
Impacted Service(s) : Some servers in the rack G114A23 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 15, 22:47 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering, which was causing temporary availability issue in the rack R831A06 and R831A05 has been resolved.

Start time : 15/01/2026 10:04 UTC
End time : 15/01/2026 19:45 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 15, 19:51 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Jan 15, 19:32 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again in the rack R831A06 .
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 15, 14:25 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The vRack network for rack R831A05 has been accessible again since 15/01/2026 12:58 UTC. For rack R831A05, a significant number of servers are now operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 15, 13:08 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R831A06 and R831A05.

Here are some supplementary details :

Start time : 15/01/2026 10:04 UTC
Impacted Service(s) : All servers in the rack R831A06 are temporarily unavailable and vRack network is not longer accesible in rack R831A05.
Customers Impact : Customers are temporarily unable to access their servers located on the rack R831A06 and vRack network located on the rack R831A05 is not accessible.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 15, 11:01 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Customers are temporarily unable to access their servers via the vRack network in rack R831A05.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 15, 10:41 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R831A06.

Here are some supplementary details :

Start time : 15/01/2026 10:04 UTC
Impacted Service(s) : All servers in the rack R831A06 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 15, 10:10 UTC
Jan 14, 2026
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 14/01/2026 18:26 UTC
End time : 14/01/2026 21:25 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 14, 21:26 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Jan 14, 19:36 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific rack YYZ0101C01B.

Here are some supplementary details :

Start time : 14/01/2026 18:26 UTC
Impacted Service(s) : Customers are temporarily unable to access their servers via public network located on the specified racks.
Customers Impact : Customers cannot acces their publicc network in this specific rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 14, 18:41 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack YYZ0101C01B.

Start time : 14/01/2026 18:26 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 14, 18:38 UTC
Completed - The scheduled maintenance has been completed.
Jan 14, 12:52 UTC
Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done

Jan 14, 12:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/01/2026 06:00 UTC
End time : 14/01/2026 11:00 UTC
Service impact : Customers may experience up to 5 hours of service unavailability affecting the racks listed below :
GRA0319A02A
GRA0319A02B
GRA0319A01A
GRA0319A01B
GRA0319A01C
Please note that the maintenance may take less time than expected.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment on the specified racks.

Thank you for your understanding.

Dec 11, 21:24 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 14/01/2026 07:21 UTC
End time : 14/01/2026 08:10 UTC
Root Cause : This incident is caused by this maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/cwf87ddhpqy7

We apologize for any inconvenience caused and appreciate your understanding.

Jan 14, 08:12 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack ERI0113D01A.

Here are some supplementary details :

Start time : 14/01/2026 07:21 UTC
Impacted Service(s) : All servers in the rack ERI0113D01A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/1j9xvfh3bh07
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 14, 07:34 UTC
Jan 13, 2026
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers has been resolved.

Start time : 12/01/2026 20:00 UTC
End time : 13/01/2026 15:30 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 13, 15:41 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific BHS2/BHS6/DE2/EU-SOUTH-MIL-VPS-1/GRA4/GRA6/GRA8/SBG6/SGP2/SYD2/WAW2 regions.

Here are some supplementary details :

Start time : 12/01/2026 20:00 UTC
Impacted Service(s) :Some Virtual Private Servers instances in the BHS2/BHS6/DE2/EU-SOUTH-MIL-VPS-1/GRA4/GRA6/GRA8/SBG6/SGP2/SYD2/WAW2 regions are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution

Jan 13, 11:50 UTC
Jan 12, 2026
Completed - We would like to inform you that the maintenance on our cooling infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.

Jan 12, 15:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 11:10 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Public Cloud cooling infrastructure.

Start time : 10/01/2026 05:00 UTC
End time : 13/01/2026 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure in the specified region.

Thank you for your understanding.

Jan 12, 11:08 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 12/01/2026 13:54 UTC
End time : 12/01/2026 15:15 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 12, 15:21 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are now operational again.
Ongoing Actions : Our team is working to fix the remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jan 12, 15:11 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 21D03.

Here are some supplementary details :

Start time : 12/01/2026 13:54 UTC
Impacted Service(s) : All servers in the rack 21D03 are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 12, 14:13 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 12/01/2026 12:23 UTC
End time : 12/01/2026 12:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 12, 12:57 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack T02D25.

Here are some supplementary details :

Start time : 12/01/2026 12:23 UTC
Impacted Service(s) : All servers in the rack T02D25 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 12, 12:35 UTC
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 12/01/2026 11:47 UTC
End time : 12/01/2026 11:58 UTC
Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Jan 12, 12:14 UTC
Jan 11, 2026
Resolved - We would like to inform you that we had an incident on the rack GRA0326B03C.
This incident has now been resolved.

Here is detail for this incident :
Start time : 11/01/2026 22:08 UTC
End time : 11/01/2026 22:32 UTC
Impacted Service(s) : Servers in the rack GRA0326B03C were no longer able to access via the IPMI interface.
Customers Impact : Customers were temporarily unable to access their servers via IPMI interface located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Jan 11, 22:33 UTC
Jan 10, 2026
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers in racks 46C24 and 46C25 has been resolved.

Start time : 10/01/2026 14:16 UTC
End time : 10/01/2026 17:07 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 10, 17:08 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : vRack is available again for servers in rack 46C24.
The majority of the servers in rack 46C25 are no longer impacted by the incident.
Ongoing Actions : Our teams are currently working on the last impacted servers in rack 46C25.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 10, 16:30 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 10/01/2026 14:16 UTC
Impacted Service(s) : Servers in rack 46C25 are no longer able to access public and vRack networks.
vRack network is temporarily unavailable for servers in rack 46C24.
Customers Impact : Customers are temporarily unable to access and use their servers in rack 46C25 through public and vRack networks. And also they're unable to access their servers on rack 46C24 through vRack network.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 10, 14:46 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46C25.

Here are some supplementary details :

Start time : 10/01/2026 14:14 UTC
Impacted Service(s) : Servers in rack 46C25 are no longer able to access public and vRack networks.
vRack network is temporarily unavailable for servers in rack 46C24.
Customers Impact : Customers are temporarily unable to access and use their servers in rack 46C25 through public and vRack networks. And also they're unable to access their servers on rack 46C24 through vRack network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 10, 14:25 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 10/01/2026 10:47 UTC
End time : 10/01/2026 10:56 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 10, 10:59 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R703A04.

Here are some supplementary details :

Start time : 10/01/2026 10:47 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 10, 10:55 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 09/01/2026 23:58 UTC
End time : 10/01/2026 01:34 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 10, 01:35 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G204B09.

Here are some supplementary details :

Start time : 09/01/2026 23:58 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 10, 00:18 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 09/01/2026 22:21 UTC
End time : 10/01/2026 00:06 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 10, 00:26 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G204B07.

Here are some supplementary details :

Start time : 09/01/2026 22:21 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 9, 22:53 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G204B07.

Here are some supplementary details :

Start time : 09/01/2026 22:21 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 9, 22:41 UTC
Jan 9, 2026
Resolved - We would like to inform you that the incident on the rack S326B09 has now been resolved.

Here is detail for this incident :
Start time : 09/01/2026 16:37 UTC
End time : 09/01/2026 18:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Jan 9, 18:47 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack S326B09.

Here is detail for this incident :
Start time : 09/01/2026 16:37 UTC
Impacted Service(s) : All servers in the rack S326B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jan 9, 16:49 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers on rack R808R11 has been resolved.

Start time : 09/01/2026 06:59 UTC
End time : 09/01/2026 09:22 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 9, 09:24 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 09/01/2026 06:59 UTC
Impacted Service(s) : All servers in the rack R808R11 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 9, 08:43 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers on rack R808R11 has been resolved.

Start time : 09/01/2026 06:59 UTC
End time : 09/01/2026 08:34 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 9, 08:38 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers are no longer impacted by the incident.
Ongoing Actions : The incident has been identified and our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 9, 08:24 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 09/01/2026 06:59 UTC
Impacted Service(s) : All servers in the rack R808R11 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 9, 07:12 UTC
Jan 8, 2026
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 08/01/2026 22:16 UTC
End time : 08/01/2026 22:54 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 8, 22:58 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46E28.

Here are some supplementary details :

Start time : 08/01/2026 22:16 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 8, 22:24 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 17:43 UTC
Update - The current maintenance will take more time than expected.
Jan 8, 16:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 11:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer, affecting servers in racks BHS0807B03C, BHS0807B03B, BHS0807A04A, BHS0807A03C and BHS0807A03B.

Start time : 08/01/2026 11:00 UTC
End time : 08/01/2026 16:00 UTC
Service impact : Public networks will be temporarily unavailable during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.


Thank you for your understanding.

Dec 4, 21:20 UTC
Completed - The scheduled maintenance has been completed.
Jan 8, 10:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 08/01/2026 08:00 UTC
End time : 08/01/2026 10:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101E21 to rack ERI0102B04C.

Thank you for your understanding.

Nov 27, 14:55 UTC
Jan 7, 2026
Completed - The maintenance it has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.

Jan 7, 20:57 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 08/01/2026 13:00 UTC
End time : 10/01/2026 03:00 UTC
Service impact : Access to your data will be temporarily unavailable for 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on FTP backup servers which will bring improvements to security mechanisms as well as performance enhancement.

Thank you for your understanding.

Jan 6, 17:47 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 07/01/2026 10:56 UTC
End time : 07/01/2026 19:38 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 7, 19:41 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 7, 15:21 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack 46L12.

Here is detail for this incident :
Start time : 07/01/2026 10:56 UTC
Impacted Service(s) : Some servers in the rack 46L12 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jan 7, 11:05 UTC
Resolved - We would like to inform you that the incident on the LIM0314B04C has now been resolved.

Here is detail for this incident :
Start time : 07/01/2026 09:27 UTC
End time : 07/01/2026 12:15 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Jan 7, 12:47 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 07/01/2026 09:27 UTC
Impacted Service(s) : Access to the IPMI (Intelligent Platform Management Interface) is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their IPMI interface in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jan 7, 10:51 UTC
Completed - The scheduled maintenance has been completed.
Jan 7, 12:09 UTC
Update - The current maintenance will take more time than expected.
Jan 7, 10:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 10:20 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Virtual Private Servers offering in SYD2 region.

Start time : 07/01/2026 10:20 UTC
End time : 07/01/2026 11:00 UTC
Service impact : Some instances may experience unavailability of both public and private networks for up to 15 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Virtual Private Servers offering.

Thank you for your understanding.

Jan 7, 10:00 UTC
Jan 6, 2026
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 06/01/2026 18:41 UTC
End time : 06/01/2026 20:42 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 6, 20:47 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R806R04.

Here are some supplementary details :

Start time : 06/01/2026 18:41 UTC
Impacted Service(s) : Some servers in the rack R806R04 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 6, 19:14 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R806R04.

Here are some supplementary details :

Start time : 06/01/2026 18:41 UTC
Impacted Service(s) : All servers in the rack R806R04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 6, 18:49 UTC
Resolved - We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 06/01/2026 09:00 UTC
End time : 06/01/2026 11:45 UTC
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.

Jan 6, 11:52 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering on the RBX/GRA regions.

Here is detail for this incident :
Start time : 06/01/2026 09:00 UTC
Impacted Service(s) : Slowness to perform customers actions was observed (Add/Remove VLAN, configuration of OLA).
Root Cause : This incident is caused by a software issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Jan 6, 09:58 UTC
Completed - The scheduled maintenance has been completed.
Jan 6, 11:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 06/01/2026 05:00 UTC
End time : 06/01/2026 16:00 UTC
Service impact : During the maintenance servers located in racks L122B01, L122B02, L122B03, L122B04 and L122B05 will experience a loss of network connectivity for 1 hour.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipments on the specified racks.

Thank you for your understanding.

Nov 20, 22:28 UTC
Jan 5, 2026
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering, which was causing temporary availability issue in the rack 42B02 has been resolved.

Start time : 05/01/2026 13:14 UTC
End time : 05/01/2026 16:30 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 5, 16:31 UTC
Update - We are continuing to work on a fix for this issue.
Jan 5, 15:22 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Update:
Most of servers are operational again.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Jan 5, 14:37 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 42B02.

Here are some supplementary details :

Start time : 05/01/2026 13:14 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 5, 13:58 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 42B02.

Here are some supplementary details :

Start time : 05/01/2026 13:14 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 5, 13:49 UTC
Completed - We would like to inform you that the maintenance on our Dedicated Servers is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.

Jan 5, 02:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 4, 23:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer for some servers in rack GRA0406C02B

Start time : 04/01/2026 23:00 UTC
End time : 05/01/2026 00:00 UTC
Service impact : Private network will be unreachable during the maintenance
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.

Nov 27, 23:03 UTC
Jan 4, 2026
Resolved - We had an incident affecting our Virtual Private Servers offering, which has caused temporary latency issue in the AP-SOUTH-MUM-VPS-1.

Here are some supplementary details :

Start time : 04/01/2026 22:48 UTC
End time : 04/01/2026 22:51 UTC
Impacted Service(s) : The API in the AP-SOUTH-MUM-VPS-1 region was temporarily degraded.
Customers Impact : Customers may had error on the API
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 4, 23:04 UTC
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 04/01/2026 07:30 UTC
End time : 04/01/2026 07:58 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 4, 08:17 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks 56C02 to 56C16.

Here are some supplementary details :

Start time : 04/01/2026 07:30 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Jan 4, 08:00 UTC