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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[EU][Dedicated Servers] - IPs Network maintenance notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 2025 - 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 19/05/2025 08:00 UTC
End time : 19/05/2025 14:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be providing new IPs from network on the customer manager. This maintenance will not affect the original IPs.

Thank you for your understanding.
May 19, 2025 08:00-14:00 UTC
[GRA2/GRA4][Virtual Private Servers] - Rack G133A18
Identified - We have determined the origin of the incident affecting our Compute - Instance offer on the specific rack G133A18.

Here are some supplementary details :

Start time : 19/05/2025 06:02 UTC
Impacted Service(s) : Some servers are temporarily unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 19, 2025 - 07:40 UTC
Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the Rack G133A18.

Here are some supplementary details :

Start time : 19/05/2025 06:02 UTC
Impacted Service(s) : Some servers are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
May 19, 2025 - 07:20 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
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Dedicated Servers || Operating System Operational
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Dedicated Servers || Network Operational
BHS Operational
CCH Operational
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IEB Operational
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MR9 Operational
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US-EAST-VA Operational
US-WEST-OR Operational
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ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
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Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
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sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
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GRA Operational
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GRA Operational
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Managed Services || Managed Baremetal Operational
Compute Operational
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Management Operational
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Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Global Infrastructure Partial Outage
ERI Operational
GRA Partial Outage
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[US-EAST-VA-2][Virtual Private Servers] - Workflow Management service maintenance notification May 19, 2025 12:00-14:00 UTC

We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 19/05/2025 12:00 UTC
End time : 19/05/2025 14:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
Posted on May 07, 2025 - 13:55 UTC

[RBX1/RBX3][Dedicated Servers] - Servers migration notification May 19, 2025 18:00 - May 23, 2025 02:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 19/05/2025 18:00 UTC
End time : 23/05/2025 02:00 UTC
Service impact : Concerned servers will be temporarily unavailable during the maintenance for 8 hours maximum.
Customers who have servers concerned by this operation have been informed by our support.
Service improvement : As part of our continuous improvement policy, we will be migrating some servers from RBX1 to RBX3.

Thank you for your understanding.
Posted on May 06, 2025 - 20:49 UTC

[US-EAST-VA-2][Virtual Private Servers] - Workflow Management service maintenance notification May 20, 2025 12:00-14:00 UTC

We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 20/05/2025 12:00 UTC
End time : 20/05/2025 14:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
Posted on May 07, 2025 - 13:58 UTC

[BHS2][Virtual Private Servers] - Workflow Management service maintenance notification May 20, 2025 14:00-15:00 UTC

We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 20/05/2025 14:00 UTC
End time : 20/05/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
Posted on May 14, 2025 - 19:44 UTC

[GRA2][Network] - Network equipments maintenance May 20, 2025 23:30 - May 21, 2025 02:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 20/05/2025 23:30 UTC
End time : 21/05/2025 02:30 UTC
Service impact : You may experience a loss of connectivity to the servers located in room G210 during the maintenance period.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on network equipments.

Thank you for your understanding.
Posted on May 07, 2025 - 22:10 UTC

[RBX8][Cooling System] - Rack R807R19 May 29, 2025 06:00-18:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 29/05/2025 06:00 UTC
End time : 29/05/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on May 14, 2025 - 12:51 UTC

[RBX8][Cooling System] - Rack R807R19 May 30, 2025 06:00-18:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 30/05/2025 06:00 UTC
End time : 30/05/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on May 14, 2025 - 12:51 UTC

[RBX8][Cooling System] - Rack R807R19 May 31, 2025 06:00-18:00 UTC

As part of our continuous improvement plan, we will be carrying out maintenance on our cooling infrastructure.

Start time : 31/05/2025 06:00 UTC
End time : 31/05/2025 18:00 UTC
Service impact : Servers in this rack will be unavailable for a maximum of 12 hours.
Service improvement : Following our continuous improvement policy, we are doing some cooling system replacement and upgrade.
The maintenance may be completed in less time than expected, and we are committed to minimizing the outage duration.

Thank you for your understanding.
Posted on May 14, 2025 - 12:51 UTC

[GLOBAL][Bare Metal Cloud] - End Of Life personal template Jun 17, 2025 08:30-08:45 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 17/06/2025 08:30 UTC
End time : 17/06/2025 08:45 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be migrating our API calls to new ones.

Thank you for your understanding.
Posted on May 13, 2025 - 21:20 UTC

[GLOBAL][Baremetal] - Debian-10-based rescue system (rescue-customer boot mode) removal Jun 23, 2025 09:00-13:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 23/06/2025 09:00 UTC
End time : 23/06/2025 13:00 UTC
Service impact : The Debian-10-based rescue system (rescue-customer boot mode) will no longer be available after 23/06/2025.
Service improvement : The objective of this maintenance is to remove the Debian-10-based rescue system (rescue-customer boot mode) for all Baremetal products.
Customers should start using the new Debian-12-based rescue system (rescue12-customer).

Thank you for your understanding.
Posted on Apr 17, 2025 - 14:50 UTC
May 19, 2025

Unresolved incidents: [EU][Dedicated Servers] - IPs Network maintenance notification, [GRA2/GRA4][Virtual Private Servers] - Rack G133A18.

May 18, 2025
[RBX7][Dedicated Servers] - Rack R717A07
Resolved - We would like to inform you that the incident on rack R717A07 has now been resolved.

Here is detail for this incident :
Start time : 18/05/2025 22:17 UTC
End time : 18/05/2025 22:38 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 18, 22:38 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here is detail for this incident :
Start time : 18/05/2025 22:17 UTC
Impacted Service(s) : Public network is temporarily unavailable for servers in the specified rack.
Customers Impact : Customers are temporarily unable to access and use their servers located in rack R717A07 through public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 18, 22:23 UTC
[BHS7][Dedicated Servers] - Rack B716A09
Resolved - We would like to inform you that the incident on our Dedicated Servers in BHS7, have been resolved
Start Time : 18/05/2025 12:26 UTC
End Time : 18/05/2025 14:31 UTC
Root cause : This incident was caused by a network equipment malfunction

We thank you for your understanding and patience throughout this incident
May 18, 14:35 UTC
Identified - The issue has been identified, and our teams are currently implementing a fix.
We remind you that the impact is:
Service impact : Public network unavailable
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will continue to keep you up to date with developments and the resolution of the incident.
May 18, 13:06 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the Rack B716A09.
Please find the details:
Start time : 18/05/2025 12:26 UTC
Service impact : Public network unavailable
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 18, 12:41 UTC
[GRA3][Dedicated Servers] - Rack GRA0313B02A incident notification
Resolved - We would like to inform you that the incident on our Dedicated Serverin GRA3, have been resolved
Start Time : 18/05/2025 11:39 UTC
End Time : 18/05/2025 13:15 UTC
Root cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident
May 18, 13:17 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack GRA0313B02A.

Here is detail for this incident :
Start time : 18/05/2025 11:39 UTC
Impacted Service(s) : All the servers are unreachable.
Customers Impact : All the customers cannot access and use their servers in the rack GRA0313B02A
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 18, 11:51 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack GRA0313B02A.
Start time : 18/05/2025 11:39 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding
May 18, 11:48 UTC
[RBX3][Dedicated Servers] - Rack 46F31
Resolved - We would like to inform you that the incident on our Dedicated Servers in RBX3, have been resolved
Start Time : 18/05/2025 12:38 UTC
End Time : 18/05/2025 13:10 UTC
Root cause : Network equipment malfunction

We thank you for your understanding and patience throughout this incident
May 18, 13:11 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the Rack 46F31.
Please find the details:
Start time : 18/05/2025 12:38 UTC
Service impact : A significant number of servers in the rack 46F31are no longer responding.
Root cause : Network equipment malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 18, 12:57 UTC
[RBX7][Dedicated Servers] - Rack R709B10 incident notification.
Resolved - We would like to inform you that the incident on rack R709B10 has now been resolved.

Here is detail for this incident :

Start time : 18/05/2025 07:24 UTC
End time : 18/05/2025 08:05 UTC

We thank you for your understanding and patience throughout this incident.
May 18, 09:11 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack R709B10 .

Here is detail for this incident :
Start time : 18/05/2025 07:24 UTC
Impacted Service(s) : Some servers are unreachable
Customers Impact : Some customers are temporarily unable to access and use their servers in the rack R709B10. .
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 18, 08:09 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack R709B10 .
Start time : 18/05/2025 07:24 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 18, 08:05 UTC
[GRA3][Dedicated Servers] - Rack GRA0316B04A incident notification
Resolved - We would like to inform you that the incident on rack GRA0316B04A has now been resolved.

Here is detail for this incident :
Start time : 18/05/2025 03:42 UTC
End time : 18/05/2025 05:15 UTC

We thank you for your understanding and patience throughout this incident.
May 18, 05:27 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here is detail for this incident :
Start time : 18/05/2025 03:42 UTC
Impacted Service(s) : Public and private networks are temporarily unavailable for servers in the specified rack.
Customers Impact : Some customers are temporarily unable to access and use their servers in rack GRA0316B04A through public and private networks.
However, customers who enabled LACP (Link Aggregation Control Protocol) are able to access their servers but are facing bandwidth reduction.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 18, 03:55 UTC
[BHS5][Dedicated Servers] - Rack T05B22
Resolved - We would like to inform you that the incident on rack T05B22 has now been resolved.

Here is detail for this incident :
Start time : 18/05/2025 03:01 UTC
End time : 18/05/2025 03:46 UTC
Root Cause : This incident is/was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 18, 03:47 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack T05B22.

Here is detail for this incident :
Start time : 18/05/2025 03:01 UTC
Impacted Service(s) : Some servers in rack T05B22 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 18, 03:10 UTC
[GRA3][Dedicated Servers] - Rack GRA0326B04A
Resolved - We would like to inform you that the incident on [Rack/Cluster/Room/Region/Geographical zone] has now been resolved.

Here is detail for this incident :
Start time : 17/05/2025 16:27 UTC
End time : 18/05/2025 00:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
May 18, 00:58 UTC
Update - Most servers are now back to normal. Our team is working on the remaining ones.
May 17, 17:08 UTC
Identified - An incident is in progress on our Dedicated Servers in GRA3, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 17/05/2025 16:27 UTC
Service impact : A significant number of servers in the rack GRA0326B04A are no longer responding.
Root Cause : This incident is caused by a cooling system issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 17, 16:42 UTC
May 17, 2025
[BHS7][Dedicated Servers] - Rack B713A04
Resolved - We would like to inform you that we had an incident on our Dedicated Servers in BHS7, this incident have been resolved
Please find the details:

Start Time : 17/05/2025 14:57 UTC
End Time : 17/05/2025 15:04 UTC
Service impact : A significant number of servers in the rack B713A04 were no longer responding.
Root cause : Network equipment malfunction.

We apologize for the inconvenience and thank you for your understanding and patience throughout this incident.
May 17, 15:18 UTC
May 16, 2025
[RBX1/RBX3][Dedicated Servers] - Servers migration notification
Completed - The scheduled maintenance has been completed.
May 16, 02:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 12/05/2025 18:00 UTC
End time : 16/05/2025 02:00 UTC
Service impact : Concerned servers will be temporarily unavailable during the maintenance for 8 hours maximum.
Customers who have servers concerned by this operation have been informed by our support.
Service improvement : As part of our continuous improvement policy, we will be migrating some servers from RBX1 to RBX3.

Thank you for your understanding.
May 6, 20:46 UTC
[GRA1][Dedicated Servers] - Rack G132A22
Resolved - We would like to inform you that the incident on the rack G132A22 has now been resolved.

Here is detail for this incident :
Start time : 15/05/2025 23:43 UTC
End time : 16/05/2025 00:09 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 16, 00:10 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack G132A22.

Here are some supplementary details :
Start time : 15/05/2025 23:43 UTC
Impacted Service(s) : Some servers in the rack G132A22 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 15, 23:52 UTC
May 15, 2025
[RBX2][Dedicated Servers] - Rack 21C10
Resolved - We would like to inform you that the incident on our Dedicated Servers offer on rack 21C10 in RBX2 has now been resolved.

Here is detail for this incident :
Start time : 15/05/2025 14:30 UTC
End time : 15/05/2025 15:50 UTC
Root Cause : The incident was caused by an issue with the electrical equipment.

We thank you for your understanding and patience throughout this incident.
May 15, 16:05 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the Rack 21C10 in RBX2.

Here is detail for this incident :
Start time : 15/05/2025 14:30 UTC
Impacted Service(s) : There is currently a Public Network outage in the rack 21C10.
Customers Impact : Customers are currently unable to access their Public Network located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 15, 15:09 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offer on rack 21C10 in RBX2
Start time : 15/05/2025 14:30 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 15, 14:46 UTC
[SBG6][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 15/05/2025 13:16 UTC.
May 15, 13:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 12:00 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 15/05/2025 12:00 UTC
End time : 15/05/2025 14:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
May 12, 14:16 UTC
May 14, 2025
[RBX8][Dedicated Servers] - Rack R822R10
Resolved - We would like to inform you that the incident on rack R822R10 has now been resolved.

Here is detail for this incident :
Start time : 14/05/2025 21:50 UTC
End time : 14/05/2025 22:52 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 14, 22:54 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Root cause : This incident is caused by an electrical equipment issue.

Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 14, 22:21 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack R822R10.

Here is detail for this incident :
Start time : 14/05/2025 21:50 UTC
Impacted Service(s) : Servers in the rack R822R10 are currently unreachable.
Customers Impact : Customers are currently unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 14, 22:04 UTC
[SBG5][Dedicated Servers] - Rack SBG0505B04A
Resolved - We would like to inform you that the incident on the rack SBG0505B04A has now been resolved.

Here is detail for this incident :
Start time : 14/05/2025 00:43 UTC
End time : 14/05/2025 17:00 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 14, 17:03 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the affected servers are up and running.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 14, 10:43 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on rack SBG0505B04A in SBG5.

Here are some supplementary details :
Start time : 14/05/2025 00:43 UTC
Impacted Service(s) : Some servers in the rack SBG0505B04A are currently unreachable.
Customers Impact : Customers are currently unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 14, 10:43 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer on rack SBG0505B04A in SBG5
Start time : 14/05/2025 00:43 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 14, 10:38 UTC
[ERI1][Dedicated Servers] - Rack E101A05
Resolved - We would like to inform you that the incident on the rack E101A05 has now been resolved.

Here is detail for this incident :
Start time : 14/05/2025 13:40 UTC
End time : 14/05/2025 16:15 UTC
Root Cause : This incident was caused by a Private network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 14, 16:16 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack E101A05.

Here are some supplementary details :
Start time : 14/05/2025 13:40 UTC
Impacted Service(s) : Private network is temporarily unavailable for servers in rack E101A05.
Customers Impact : Customers are temporarily unable to access their servers through Private network.
Root Cause : This incident is caused by a Private network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 14, 13:50 UTC
[UK][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed.
May 14, 13:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:00 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 14/05/2025 12:00 UTC
End time : 14/05/2025 14:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
May 7, 14:02 UTC
[SYD2][Network] - Network equipment maintenance
Completed - The maintenance has been postponed and will be rescheduled. We will post a new announcement once the revised schedule is confirmed.
May 14, 10:11 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer in SYD2.

Start time : 15/05/2025 07:00 UTC
End time : 15/05/2025 17:00 UTC
Service impact : You may experience a loss of public connectivity and IPMI services to some servers located in this DC during the maintenance period.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Apr 30, 14:49 UTC
May 13, 2025
[BHS7][Dedicated Servers] - Racks B717A07 / B717A08 / B717A09
Resolved - We would like to inform you that the incident on our Dedicated Servers offer has now been resolved.

Here is detail for this incident :
Start time : 13/05/2025 16:08 UTC
End time : 13/05/2025 18:42 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 13, 18:48 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 13, 18:03 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the racks B717A07 / B717A08 / B717A09.

Here are some supplementary details :
Start time : 13/05/2025 16:08 UTC
Impacted Service(s) : All servers in the specified racks are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 13, 16:20 UTC
[RBX6][Dedicated Servers] - Rack 46D06
Resolved - We would like to inform you that the incident on our Dedicated Servers offer has now been resolved.

Here is detail for this incident :
Start time : 13/05/2025 16:39 UTC
End time : 13/05/2025 18:25 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 13, 18:37 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 13, 18:24 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack 46D06.

Here are some supplementary details :
Start time : 13/05/2025 16:39 UTC
Impacted Service(s) : All servers in the rack 46D06 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 13, 16:58 UTC
[BHS7][Dedicated Servers] - Racks B717A07 / B717A08 / B717A09
Resolved - We would like to inform you that the incident on our Dedicated Servers offer has now been resolved.

Here is detail for this incident :
Start time : 13/05/2025 15:05 UTC
End time : 13/05/2025 16:05 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 13, 16:09 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : We would like to inform you that a significant number of servers are now operational.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 13, 15:53 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the racks B717A07 / B717A08 / B717A09.

Here are some supplementary details :
Start time : 13/05/2025 15:05 UTC
Impacted Service(s) : Some servers in the specified racks are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 13, 15:23 UTC
[WAW1][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed.
May 13, 12:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 12:00 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 13/05/2025 12:00 UTC
End time : 13/05/2025 14:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
May 7, 13:49 UTC
[RBX8][Dedicated Servers] - Rack R821R26
Resolved - We would like to inform you that we had an incident on rack R821R26 in RBX8 and it has been resolved.

Here is detail for this incident :
Start time : 13/05/2025 08:54 UTC
End time : 13/05/2025 09:16 UTC
Impacted Services : Some servers in rack R821R26 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access and use their servers in the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 13, 09:36 UTC
[BHS7][Dedicated Servers] - Rack B710B14 incident notification.
Resolved - We would like to inform you that the incident on the Dedicated Servers offer in the specific rack B710B14.has now been resolved.

Here is detail for this incident :
Start time : 12/05/2025 23:56 UTC
End time : 13/05/2025 00:20 UTC

We thank you for your understanding and patience throughout this incident.
May 13, 00:28 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack B710B14.

Here are some supplementary details :
Start time : 12/05/2025 23:56 UTC
Impacted Service(s) : Public Network is temporarily unavailable in the rack B710B14.
Customers Impact : Customers are temporarily unable to access their Public Network located in the specified rack.
Root Cause : This incident is caused by an network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 13, 00:11 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack B710B14.
Start time : 12/05/2025 23:56 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 13, 00:07 UTC
May 12, 2025
[SBG6][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The maintenance won’t be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
May 12, 14:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 12:00 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 12/05/2025 12:00 UTC
End time : 12/05/2025 14:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
May 7, 13:19 UTC
[RBX8][Dedicated Servers] - Racks R832B16 / R832B17
Resolved - We would like to inform you that the incident on our Dedicated Servers offer has now been resolved.

Here is detail for this incident :
Start time : 12/05/2025 11:26 UTC
End time : 12/05/2025 13:24 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 12, 13:56 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 12, 12:16 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the racks R832B16 and R832B17.

Here are some supplementary details :
Start time : 12/05/2025 11:26 UTC
Impacted Service(s) : All servers in the racks R832B16 and R832B17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 12, 11:46 UTC
[ERI/UK2][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed
All services are operational. There has been no impact since 12/05/2025 09:00 UTC.
May 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Workflow Management service, Mistral.

This may temporarily affect availability.

Start time : 12/05/2025 08:00 UTC
End time : 12/05/2025 09:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

-Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

-Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.
Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure.
This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
May 5, 20:09 UTC
May 11, 2025
[GRA4][Dedicated Servers] - Rack GRA0401C01C
Resolved - We would like to inform you that the incident on the rack GRA0401C01C has now been resolved.

Here is detail for this incident :
Start time : 11/05/2025 10:41 UTC
End time : 11/05/2025 11:42 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
May 11, 11:50 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack GRA0401C01C.

Here are some supplementary details :
Start time : 11/05/2025 10:41 UTC
Impacted Service(s) : All servers in the rack GRA0401C01C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 11, 10:56 UTC
[GRA3][Dedicated Servers] - Rack GRA0316A05A
Resolved - We would like to inform you that the incident on our Dedicated Servers in GRA3, have been resolved
Start Time : 11/05/2025 00:28 UTC
End Time : 11/05/2025 00:41 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident
May 11, 00:46 UTC
Investigating - An incident is in progress on our Dedicated Servers in GRA3 customers in the impacted zone may face some difficulties. Please find the details:
Start time : 11/05/2025 00:28 UTC
Service impact : A significant number of servers in the rack GRA0316A05A are no longer responding.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 11, 00:34 UTC
May 10, 2025
[SBG3][Dedicated Servers] - Rack S316A08
Resolved - We would like to inform you that the incident on our Dedicated Servers in SBG3, have been resolved.
Start Time : 10/05/2025 01:26 UTC
End Time : 10/05/2025 02:20 UTC
Root cause : Electrical disjunction.

We thank you for your understanding and patience throughout this incident
May 10, 02:23 UTC
Investigating - An incident is in progress on our Dedicated Servers in SBG3, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 10/05/2025 01:26 UTC
Service impact : A significant number of servers in the rack S316A08 are no longer responding.
Root cause : Electrical disjunction.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 10, 01:40 UTC
May 9, 2025
[BHS2][Virtual Private Servers] - Hosts incident notification
Resolved - We would like to inform you that there has been an incident on our Virtual Private Servers offering in the BHS2 regions.

Here is detail for this incident :
Start time : 09/05/2025 19:50 UTC
End Time : 09/05/2025 20:09 UTC
Root Cause : Network equipment malfunction.
Impacted Service(s) : Some instances located in BHS2 were temporarily unavailable.
Our technical teams resolved the issue. All impacted services are now operational.

We apologize for any inconvenience caused and we thank you for your understanding and patience throughout this incident.
May 9, 20:24 UTC
[RBX3][Network] - Network equipment maintenance notification - Rooms 45C/D
Completed - The scheduled maintenance has been completed.
All the services are operational since 12:22 UTC.
May 9, 12:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 12:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 09/05/2025 12:00 UTC
End time : 09/05/2025 15:00 UTC
Service impact : vRack network will be temporarily unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment in room 45C and room 45D.

Thank you for your understanding.
May 9, 08:44 UTC
[RBX8][Dedicated Servers] - Rack R822R11
Resolved - We would like to inform you that the incident on rack R822R11 has now been resolved.

Here is detail for this incident :
Start time : 07/05/2025 15:32 UTC
End time : 08/05/2025 19:56 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
May 9, 07:28 UTC
Monitoring - The incident has been fixed and most of the impacted servers are operational.
Ongoing actions : Our teams will monitor the situation.
May 8, 18:56 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : More servers are operational again.
Ongoing actions : Our teams are mobilised and still working to restore the remaining servers as quickly as possible.

We will continue to keep you up to date with developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 8, 08:09 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
May 8, 04:59 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the affected servers in the specified rack are in operation.
Ongoing actions : Our teams are mobilised and still working to restore the remaining servers as quickly as possible.

We will continue to keep you up to date with developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 8, 02:34 UTC
Identified - The issue has been identified, and our teams are currently implementing a fix.
We remind you that the impact is:
Service impact : A significant number of servers in the rack R822R11 are no longer responding.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will continue to keep you up to date with developments and the resolution of the incident.
May 7, 16:26 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the Rack R822R11.
Please find the details:
Start time : 07/05/2025 15:32 UTC
Service impact : A significant number of servers in the rack R822R11 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 7, 15:39 UTC
May 8, 2025
May 7, 2025
[BHS][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The maintenance is completed, all services are operational.
May 7, 14:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:00 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.

Here are the details of the maintenance:
Start time : 07/05/2025 14:00 UTC
End time : 07/05/2025 15:00 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.

If you have any questions or concerns, please don't hesitate to reach out to our support team.

Thank you for your understanding.
May 6, 20:36 UTC
[LIM1][Dedicated Servers] - Rack L115A01
Resolved - We would like to inform you that the incident on the rack L115A01 has now been resolved.

Here is detail for this incident :
Start time : 07/05/2025 02:57 UTC
End time : 07/05/2025 05:04 UTC

We thank you for your understanding and patience throughout this incident.
May 7, 05:12 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 7, 04:54 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack L115A01.

Here are some supplementary details :
Start time : 07/05/2025 02:57 UTC
Impacted Service(s) : Some servers in the rack L115A01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 7, 03:34 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack L115A01.

Here is detail for this incident :
Start time : 07/05/2025 02:57 UTC
Impacted Service(s) : All servers in the rack L115A01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 7, 03:08 UTC
[RBX8][Dedicated Servers] - Rack R802R01
Resolved - We would like to inform you that the incident on the rack R802R01 has now been resolved.

Here is detail for this incident :
Start time : 06/05/2025 21:37 UTC
End time : 07/05/2025 00:42 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 7, 00:43 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack R802R01.

Here are some supplementary details :
Start time : 06/05/2025 21:37 UTC
Impacted Service(s) : All servers in the rack R802R01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 6, 21:44 UTC
May 6, 2025
[BHS5][Dedicated Servers] - Rack T05D22
Resolved - We would like to inform you that the incident on our Dedicated Servers offer on rack T05D22 in BHS5 has now been resolved.

Here is detail for this incident :
Start time : 06/05/2025 14:56 UTC
End time : 06/05/2025 20:34 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
May 6, 20:39 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on rack T05D22 in BHS5.

Here are some supplementary details :
Start time : 06/05/2025 14:56 UTC
Impacted Service(s) : All servers in the specified rack are currently unavailable.
Customers Impact : Customers do not currently have access to their servers in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 6, 15:15 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offer on rack T05D22 in BHS5.

Start time : 06/05/2025 14:56 UTC
Ongoing Actions : Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 6, 15:04 UTC
[RBX8][Dedicated Servers] - Rack R823R13
Resolved - We would like to inform you that we had an incident on the rack R823R13.
This incident has now been resolved.

Here is detail for this incident :
Start time : 06/05/2025 01:55 UTC
End time : 06/05/2025 02:11 UTC
Impacted Service(s) : Some servers in the rack R823R13 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located in the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 6, 02:24 UTC
[RBX4][Dedicated Servers] - Rack 52C15
Resolved - We would like to inform you that the incident on the rack 52C15 has now been resolved.

Here is detail for this incident :
Start time : 06/05/2025 00:52 UTC
End time : 06/05/2025 02:08 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 6, 02:17 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack 52C15.

Here are some supplementary details :
Start time : 06/05/2025 00:52 UTC
Impacted Service(s) : Some servers in the rack 52C15 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 6, 01:17 UTC
May 5, 2025
[GRA3][Dedicated Servers] - Rack GRA0325B07A
Resolved - We would like to inform you that the incident on our Dedicated Servers offering in GRA3 on rack GRA0325B07A has now been resolved.

Here is detail for this incident :
Start time : 05/05/2025 18:37 UTC
End time : 05/05/2025 19:54 UTC
Root Cause : This incident was caused by an electrical issue.

We thank you for your understanding and patience throughout this incident.
May 5, 20:04 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack GRA0325B07A in GRA3.

Please find the details:
Start time : 05/05/2025 18:37 UTC
Service impact : A significant number of servers in the specified rack are no longer responding.
Customers Impact : Some customers are unable to access their servers in the specified rack.
Root cause : This incident is caused by an electrical issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 5, 19:06 UTC
Investigating - An incident is in progress on our Dedicated Servers in GRA3, customers in the impacted zone may face some difficulties.

Please find the details:
Start time : 05/05/2025 18:37 UTC
Service impact : A significant number of servers in the rack GRA0325B07A are no longer responding.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 5, 18:55 UTC
[RBX8][Dedicated Servers] - Rack R807R19
Resolved - We would like to inform you that the incident on the rack R807R19 has now been resolved.

Here is detail for this incident :
Start time : 05/05/2025 11:06 UTC
End time : 05/05/2025 19:25 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 5, 20:04 UTC
Update - Update : The majority of our servers are now operational. Our teams are working diligently to restore service to the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 5, 16:59 UTC
Identified - Update :
Service impact : Most of the servers are now operational.
Ongoing actions : Our teams are working to fix the last servers remaining.

We apologize for the inconvenience and thank you for your understanding.
May 5, 11:49 UTC
Investigating - An incident is in progress on our Dedicated Servers in RBX8, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 05/05/2025 11:06 UTC
Service impact : A significant number of servers in the rack R807R19 are no longer responding.
Root cause : Electrical disjunction.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 5, 11:27 UTC
[GRA3][Dedicated Servers] - Rack GRA0325B07A
Resolved - We would like to inform you that the incident on our Dedicated Servers offering in GRA3 on rack GRA0325B07A has now been resolved.

Here is detail for this incident :
Start time : 05/05/2025 10:19 UTC
End time : 05/05/2025 14:20 UTC
Root Cause : This incident was caused by an electrical issue.

We thank you for your understanding and patience throughout this incident.
May 5, 15:26 UTC
Identified - An incident is in progress on our Dedicated Servers in GRA3, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 05/05/2025 10:19 UTC
Service impact : A significant number of servers in the rack GRA0325B07A are no longer responding.
Root cause : This incident was caused by an electrical issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
May 5, 11:02 UTC
[GRA4][Virtual Private Servers] - Workflow Management service maintenance notification
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 05/05/2025 12:41 UTC.
May 5, 12:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 12:30 UTC
Scheduled - We want to inform you about an upcoming maintenance window for our Workflow Management service, Mistral.
Here are the details of the maintenance:
Start time : 05/05/2025 12:30 UTC
End time : 05/05/2025 14:30 UTC
Service impact : During this maintenance window for the Workflow Management service (Mistral), you may encounter the following impacts:

Workflows in progress at the start of the maintenance will be stopped and will be restarted automatically after the maintenance is completed. We understand that this may cause a temporary disruption in your workflow processing, and we apologize for any inconvenience this may cause.

Cron triggers (scheduled workflow executions) during the maintenance period will not be triggered. If you have any workflows scheduled to run during the maintenance window, we recommend rescheduling them to run outside of this timeframe to avoid any disruption.

Service improvement : As part of our continuous improvement policy, we will be performing a maintenance on the Mistral service infrastructure. This maintenance is necessary to ensure the continued reliability and performance of our platform.
If you have any questions or concerns, please don't hesitate to reach out to our support team.

We appreciate your understanding and cooperation as we work to improve our platform and provide you with the best possible service.
Apr 29, 07:44 UTC
[LIM1][Dedicated Servers] - Rack L121A08
Resolved - An incident has occure on our Dedicated Servers in LIM1, this incident is now resolved. Please find the details:
Start time : 05/05/2025 10:53 UTC
End Time : 05/05/2025 10:56 UTC
Service impact : A significant number of servers in the rack L121A08 were no longer responding.
Root cause : Network equipment malfunction.
We thank you for your understanding and patience throughout this incident
May 5, 11:09 UTC
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