Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering, which was causing temporary availability issue in the rack R831A06 and R831A05 has been resolved.
Start time : 15/01/2026 10:04 UTC
End time : 15/01/2026 19:45 UTC
Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 19:51 UTC
Update -
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Jan 15, 19:32 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Most of servers are operational again in the rack R831A06 .
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 14:25 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : The vRack network for rack R831A05 has been accessible again since 15/01/2026 12:58 UTC. For rack R831A05, a significant number of servers are now operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 13:08 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R831A06 and R831A05.
Here are some supplementary details :
Start time : 15/01/2026 10:04 UTC
Impacted Service(s) : All servers in the rack R831A06 are temporarily unavailable and vRack network is not longer accesible in rack R831A05.
Customers Impact : Customers are temporarily unable to access their servers located on the rack R831A06 and vRack network located on the rack R831A05 is not accessible.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 11:01 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Customers are temporarily unable to access their servers via the vRack network in rack R831A05.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 10:41 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R831A06.
Here are some supplementary details :
Start time : 15/01/2026 10:04 UTC
Impacted Service(s) : All servers in the rack R831A06 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 10:10 UTC