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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH01 Operational
ERI Operational
GRA Operational
IEB01 Operational
LIM Operational
MR901 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
SYD3 Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
RBX Operational
SBG Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[BHS1][Network] - Vrack network maintenance notification Oct 10, 2024 00:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 10/10/2024 00:00 UTC
End time : 10/10/2024 03:00 UTC
Service impact : Vrack network will be temporarily unavailable for some servers during this maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Posted on Oct 03, 2024 - 16:24 UTC
[LIM1/RBX4][Network] - Network equipment version upgrade Oct 10, 2024 20:00-23:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 10/10/2024 20:00 UTC
End time : 10/10/2024 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Oct 08, 2024 - 19:41 UTC
[GRA1][Network] - Network equipement operation - Rack G103B01 Oct 11, 2024 00:00-02:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 11/10/2024 00:00 UTC
End time : 11/10/2024 02:00 UTC
Service impact : unavailability of vRack for all servers.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Posted on Oct 08, 2024 - 11:57 UTC
[RBX7][Dedicated Servers] - Rack R710A21 Oct 15, 2024 06:00-06:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 15/10/2024 06:00 UTC
End time : 15/10/2024 06:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our electrical infrastructure, we will be doing a maintenance on a electrical equipment.

Thank you for your understanding.
Posted on Sep 26, 2024 - 21:59 UTC
[SBG5][Baremetal] - Network maintenance notification Oct 17, 2024 18:00 - Oct 18, 2024 06:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 17/10/2024 18:00 UTC
End time : 18/10/2024 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be doing a maintenance on multiple network equipment..

Thank you for your understanding.
Posted on Oct 08, 2024 - 23:45 UTC
Past Incidents
Oct 9, 2024
[CA][DedicatedServers] - Manager
Resolved - Start time : 09/10/2024 05:30 UTC
End time : 09/10/2024 09:28 UTC
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 9, 09:31 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Oct 9, 07:21 UTC
Update - We are continuing to work on a fix for this issue.
Oct 9, 06:17 UTC
Update - We are continuing to work on a fix for this issue.
Oct 9, 06:15 UTC
Update - We are continuing to work on a fix for this issue.
Oct 9, 06:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 9, 06:06 UTC
Investigating - An incident is in progress on our Dedicated Servers offer

Please be aware that this is currently affecting the latency.

Here is detail for this incident :

Start time : 09/10/2024 05:30 UTC
Service impact : Customers are facing latencies when they are doing some network operations.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 9, 06:06 UTC
[RBX7][Dedicated Servers] - Rack R716B10
Completed - The scheduled maintenance has been completed.
Oct 9, 06:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 09/10/2024 05:00 UTC
End time : 09/10/2024 06:00 UTC
Service impact : Servers in rack R716B10 will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy of our electrical infrastructure, we will be doing a maintenance on a electrical equipment.

Thank you for your understanding.
Sep 26, 21:53 UTC
[GRA3][Network] - Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 04:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 08/10/2024 18:00 UTC
End time : 09/10/2024 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Oct 2, 21:54 UTC
Oct 8, 2024
[WAW1][Dedicated Servers] - Rack W17A13
Resolved - Start time : 08/10/2024 20:11 UTC
End time : 08/10/2024 20:30 UTC
Service impact : Servers in rack W17A13 were temporarily unavailable
Root cause : Electrical issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 8, 22:34 UTC
Identified - Start time : 08/10/2024 20:11 UTC
Service impact : Servers in rack W17A13 are temporarily unavailable
Ongoing actions : Our teams are currently working to solve the incident.
We apologize for the inconvenience and thank you for your understanding.
Oct 8, 20:21 UTC
[BHS4][Network] - Rack T04C10
Resolved - Please be advised that the incident has been resolved and the situation has returned to normal.

Start time : 08/10/2024 11:54 UTC
End time : 08/10/2024 16:00 UTC
Root cause : Issue caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Oct 8, 19:09 UTC
Update - We are pleased to inform you that the majority of the affected IPs are now operational. Our technical teams are working diligently to resolve the remaining IPs.
Oct 8, 16:12 UTC
Identified - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.


Thank you for your understanding
Oct 8, 14:53 UTC
Investigating - An incident is in progress on our Baremetal offre.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 08/10/2024 11:54 UTC
Service impact : Network down
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 8, 10:43 UTC
[BHS][Virtual Private Servers] - Hosts unreachable
Resolved - Please be advised that the incident has been resolved and the situation has returned to normal.

Start time : 08/10/2024 11:54 UTC
End time : 08/10/2024 16:00 UTC
Root cause : Issue caused by this incident https://bare-metal-servers.status-ovhcloud.com/incidents/0b8phs355pfs

We thank you for your understanding and patience throughout this incident
Oct 8, 19:02 UTC
Identified - An incident is in progress on our Virtual Private Servers offer. It has temporarily affected the availability.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Here is detail for this incident :

Start time : 08/10/2024 11:54 UTC
Service impact : Some hosts are unavailable.
Root cause : Issue caused by this incident https://bare-metal-servers.status-ovhcloud.com/incidents/0b8phs355pfs

As soon as the situation evolves or the incident is resolved, we will keep you informed.

We apologize for the inconvenience and thank you for your understanding.
Oct 8, 13:46 UTC
[RBX7][Network] - R717B07
Resolved - Start time : 08/10/2024 13:33 UTC
End time : 08/10/2024 15:12 UTC
Root cause : Incident due to a hardware issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 8, 15:43 UTC
Investigating - An incident is in progress on our baremetal offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 08/10/2024 13:33 UTC
Service impact : The private network in this rack R717B07 are no longer responding.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 8, 14:09 UTC
[RBX8][Dedicated Servers] - Racks R807L27 R807L26 R807L25
Resolved - Start time : 08/10/2024 09:40 UTC
End time : 08/10/2024 11:37 UTC
Root cause : Cooling malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 8, 11:41 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :
Start time : 08/10/2024 09:40 UTC
Service impact : Servers in racks R807L27 R807L26 R807L25 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Oct 8, 09:49 UTC
[BHS8][Network] - Network maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 8, 08:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 08/10/2024 07:00 UTC
End time : 08/10/2024 10:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Oct 3, 17:57 UTC
[GRA2][Dedicated Servers] - Room G204
Resolved - Start time : 07/10/2024 07:45 UTC
End time : 07/10/2024 17:00 UTC
Root cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
We would like to inform you that the incident has been resolved and the situation has returned to normal.

Thank you for your understanding and patience during this incident.
Oct 8, 07:32 UTC
Update - All impacted servers are operational since 17:00 UTC.
Our teams are currently monitoring the situation
Oct 7, 20:49 UTC
Monitoring - Most of the impacted servers are operational anew.
Our technical teams are hands on the very few remaining ones.
You can follow more update on the main status : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j

Update will be post as significant progress is made.
Oct 7, 10:16 UTC
Update - We are continuing to work on a fix for this issue.
Oct 7, 08:42 UTC
Identified - An incident is in progress on our Bare Metal offer.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 07/10/2024 07:45 UTC
Service impact : A significant number of servers in the room G204 are no longer responding.
Root cause : https://network.status-ovhcloud.com/incidents/d9w3q018nf1j
Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Oct 7, 07:55 UTC
[RBX7][Dedicated Servers] - Rack R709B03
Completed - The scheduled maintenance has been completed.
Oct 8, 06:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 08/10/2024 05:00 UTC
End time : 08/10/2024 06:00 UTC
Service impact : Servers in rack R709B03 will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment

Thank you for your understanding.
Sep 26, 17:43 UTC
[GRA3][Network] - Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 8, 05:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network offer.

Start time : 07/10/2024 18:00 UTC
End time : 08/10/2024 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Oct 2, 21:48 UTC
[WAW1][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Oct 8, 01:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 23:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 07/10/2024 23:30 UTC
End time : 08/10/2024 02:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Oct 3, 14:51 UTC
Oct 7, 2024
[RBX4][Dedicated Servers] - Rack 56B04
Resolved - Start time : 07/10/2024 21:57 UTC
End time : 07/10/2024 22:50 UTC
Service impact : Some servers in rack 56B04 were temporarily unavailable
Root cause : Electrical issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 7, 22:50 UTC
Identified - Start time : 07/10/2024 21:57 UTC
Service impact : Some servers in rack 56B04 are temporarily unavailable
Root cause : Electrical issue
Ongoing actions : Our teams are currently working to solve the incident.
We apologize for the inconvenience and thank you for your understanding.
Oct 7, 22:28 UTC
[RBX5][Dedicated Servers] - 45A32
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 07/10/2024 16:00 UTC
End time : 07/10/2024 17:06 UTC
Root cause : Electrical disjunction

We thank you for your understanding and patience throughout this incident
Oct 7, 17:18 UTC
Identified - An incident is in progress on our dedicated servers offer.

It has temporarily affected the availability.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Here is detail for this incident :

Start time : 07/10/2024 16:00 UTC
Service impact : Some servers in this rack 45A32 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our team is working to fix the issue.

We apologize for the inconvenience and thank you for your understanding.
Oct 7, 16:25 UTC
[RBX8][Dedicated Servers] - Rack R807L19 - R807L20 - R807L21
Resolved - Start time : 07/10/2024 08:20 UTC
End time : 07/10/2024 10:10 UTC
Root cause : Electrical disjunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 7, 10:13 UTC
Identified - An incident is in progress on our Bare Metal offer.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 07/10/2024 08:20 UTC
Service impact : A significant number of servers in the rack R807L19 - R807L20 - R807L21 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Oct 7, 09:39 UTC
[BHS8][Network] - Network maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 7, 09:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 07/10/2024 07:00 UTC
End time : 07/10/2024 10:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Oct 3, 17:52 UTC
Oct 6, 2024

No incidents reported.

Oct 5, 2024
[SBG5][Dedicated Servers] - Rack SBG0502B08B
Resolved - Start time : 05/10/2024 16:00 UTC
End time : 05/10/2024 16:26 UTC
Service impact : Public network was temporarily unavailable for servers in rack SBG0502B08B
Root cause : A network equipment caused the issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 5, 17:09 UTC
Investigating - Start time : 05/10/2024 16:00 UTC
Service impact : Public network is temporarily unavailable for servers in rack SBG0502B08B
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Oct 5, 16:24 UTC
Oct 4, 2024
[RBX8][Dedicated Servers] - Rack R820L22
Resolved - Start time : 04/10/2024 13:43 UTC
End time : 04/10/2024 19:03 UTC
Root cause : This incident was due to cooling system issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 4, 18:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 4, 15:08 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 04/10/2024 13:43 UTC
Service impact : Public network and vRack network are temporarily unavailable on servers in rack R820L22.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Oct 4, 14:42 UTC
[RBX8][Dedicated Servers] - Rack R807L11
Resolved - Start time : 03/10/2024 19:07 UTC
End time : 03/10/2024 23:28UTC
Service status : All the servers are now operational
Root cause : It was due to a malfunction on a hardware.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 4, 00:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 23:39 UTC
Update - We are continuing to work on a fix for this issue.
Oct 3, 22:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 20:39 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 03/10/2024 19:07 UTC
Service impact : Some of servers in the rack R807L11 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Oct 3, 19:56 UTC
[RBX8][Dedicated Servers] - Rack R807L10
Resolved - Start time : 03/10/2024 19:00 UTC
End time : 04/10/2024 00:23 UTC
Service status : Vrack is operational again in this rack
Root cause : It was due to a malfunction on a hardware.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 4, 00:27 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Oct 4, 00:06 UTC
Update - We are continuing to work on a fix for this issue.
Oct 3, 22:48 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 3, 21:51 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Here is detail for this incident :

Start time : 03/10/2024 19:00 UTC
Service impact : Vrack (Private Network) in the rack R807L10 is unreachable
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Oct 3, 21:50 UTC
Oct 3, 2024
[RBX8][Dedicated Servers] - Rack R807L27
Resolved - Start time : 03/10/2024 09:42 UTC
End time : 03/10/2024 11:45 UTC
Service impact : Some servers in rack R807L27 were temporarily unavailable.
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Oct 3, 11:50 UTC
Identified - Start time : 03/10/2024 09:42 UTC
Service impact : Some servers in rack R807L27 are temporarily unavailable.
Ongoing actions : Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Oct 3, 10:38 UTC
[RBX6][Dedicated Servers] - Rack 46E23
Resolved - Start time : 02/10/2024 18:50 UTC
End time : 02/10/2024 02:11 UTC
Root cause : Electrical disjunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 3, 02:14 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 19:42 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected thef unctionality

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Here is detail for this incident :

Start time : 02/10/2024 18:50 UTC
Service impact : A significant number of servers in the rack 46E23 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Oct 2, 19:36 UTC
[RBX3][Dedicated Servers] - Rack 46E31 - 46E30 - 46E29
Resolved - Start time : 02/10/2024 22:43 UTC
End time : 02/10/2024 02:11 UTC
Root cause : Electrical disjunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 3, 02:13 UTC
Identified - An incident is in progress on our Bare Metal offer.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 02/10/2024 22:43 UTC
Service impact : A significant number of servers in the rack 46E31 - 46E30 - 46E29 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Oct 2, 22:59 UTC
[RBX8][Network] - Rack R803R11
Completed - The scheduled maintenance has been completed.
Oct 3, 00:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

This may temporarily affect availability.

Start time : 03/10/2024 00:00 UTC
End time : 03/10/2024 03:00 UTC
Service impact : A disruption may be observed on the public network and then on the vrack network during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Sep 26, 21:10 UTC
Oct 2, 2024
[RBX][Network] - One-network incident notification
Resolved - Start time : 02/10/2024 08:40 UTC
End time : 02/10/2024 10:48 UTC
Root cause : This incident was due to software issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 2, 10:55 UTC
Investigating - An incident is in progress on our Bare Metal offer.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 02/10/2024 08:40 UTC
Service impact : Some additional latency on one-network operations during incident may be observed.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Oct 2, 09:42 UTC
[BHS6][Dedicated Servers] - Rack T06F27
Resolved - Start time : 02/10/2024 05:45 UTC
End time : 02/10/2024 09:03 UTC
Root cause : This incident was due to network equipment malfunction.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 2, 09:04 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 2, 07:16 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 02/10/2024 05:45 UTC
Service impact : Public network are temporarily unavailable on servers in rack T06F27.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Oct 2, 06:43 UTC
Oct 1, 2024
[RBX3][Dedicated Servers] - Racks 41D04/05/06/07
Resolved - Start time : 01/10/2024 15:00 UTC
End time : 01/10/2024 18:06 UTC
Root cause : It was due to a malfunction on a hardware.

We would like to inform you that the incident have been resolved and the situation is back to normal.

All the servers are operational again.

We thank you for your understanding and patience throughout this incident
Oct 1, 18:10 UTC
Update - We are continuing to work on a fix for this issue.
Oct 1, 17:55 UTC
Update - Most of servers are operational again.
Oct 1, 17:54 UTC
Update - All the servers in the rack 41D05 are unreachable.
Oct 1, 16:39 UTC
Update - End time : 01/102024 15:45 UTC
All the servers in the racks 41D04/06/07 are operational again.
Oct 1, 16:21 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 16:19 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality

Here is detail for this incident :

Start time : 01/10/2024 15:00 UTC
Service impact : A significant number of servers in the racks 41D04/05/06/07 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 1, 16:19 UTC
[RBX10 ][Network] - Network equipment relaod RBX1003C03B
Completed - The scheduled maintenance has been completed.
Oct 1, 14:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:37 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 1, 12:36 UTC
Update - New start time : 01/10/2024 13:00 UTC
New end time : 01/10/2024 14:00 UTC
Oct 1, 12:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:28 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 01/10/2024 12:15 UTC
End time : 01/10/2024 13:15 UTC
Service impact : Public and Private networks will be unreachable during this change if LACP is not activated by the customer.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Oct 1, 12:27 UTC
[RBX6][Dedicated Servers] - Racks 46E27 - 46E30
Resolved - Start time : 01/10/2024 06:45 UTC
End time : 01/10/2024 07:56 UTC
Root cause : This incident was due to cooling system issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Oct 1, 08:03 UTC
Identified - The issue has been identified and a fix is being implemented.
Oct 1, 07:34 UTC
Investigating - An incident is in progress on our Bare Metal offer.
It has temporarily affected the availability.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 01/10/2024 06:45 UTC
Service impact : Some of servers in racks 46E30 - 46E27 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Oct 1, 07:28 UTC
[GRA6/8][Virtual Private Servers] - Network maintenance notification
Completed - The scheduled maintenance has been completed.
Oct 1, 03:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

This may temporarily affect Latency.

Start time : 30/09/2024 20:00 UTC
End time : 01/10/2024 04:00 UTC
Service impact : None. Except in rare case latencies may be noted to reach PCI instances running
Service improvement : Following our continuous improvement policy of our products and services, we will carry out a network hardware upgrade in our Graveline Datacenters.

The operation is carried out in several steps:

- Step 1: Preparation of the operation (about 3 hours)
- Step 2: New hardware implementation (about 2 hours)
- Step 3: Test and activation of the new hardware (about 2 hours)

The critical phase of this upgrade is tentatively scheduled between 10:30 PM UTC and 12:00 AM UTC. We are not expecting any impact. However in case of an issue the rollback can be managed in less than 30 minutes.
Sep 17, 21:25 UTC
[SBG3][Dedicated Servers] - S351A05
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 01/10/2024 00:52 UTC
End time : 01/10/2024 01:25 UTC
Root cause : Incident due to an electrical issue.

We thank you for your understanding and patience throughout this incident
Oct 1, 01:36 UTC
Identified - We are pleased to inform you that the majority of the affected servers are now operational. However, we would like to advise you that the incident is still ongoing and our technical teams are working to restore the the remaining servers.

We will keep you informed as soon as we have further updates on the situation or the resolution of the incident.

We appreciate your patience and understanding.
Oct 1, 01:22 UTC
Investigating - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 01/10/2024 00:52 UTC
Service impact : Some servers in this rack S351A05 are no longer responding.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Oct 1, 01:00 UTC
Sep 30, 2024
[GRA1][Dedicated Servers] - Rack G108B05
Resolved - Start time : 30/09/2024 14:55 UTC
End time : 30/09/2024 18:00 UTC
Root cause : Electrical disjunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 30, 19:10 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 30, 15:00 UTC
Investigating - An incident is in progress on our Bare Metal offer.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 30/09/3034 14:55 UTC
Service impact : A number of servers in the rack G108B05 are no longer responding.
Root Cause : Electrical disjunction
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 30, 14:59 UTC
Sep 29, 2024

No incidents reported.

Sep 28, 2024
[GRA3][Dedicated Servers] - Rack GRA0322A04A
Resolved - Start time : 28/09/2024 02:32 UTC
End time : 28/09/2024 04:11 UTC
Service impact : vRack was temporarily unavailable for servers in rack GRA0322A04A
Root cause : A network equipment caused the incident
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 28, 04:14 UTC
Identified - Start time : 28/09/2024 02:32 UTC
Service impact : vRack is temporarily unavailable for servers in rack GRA0322A04A
Root cause : A network equipment caused the incident
Ongoing actions : Our teams are currently working to solve the incident.
Update will be posted as significant progress is made.
Sep 28, 03:37 UTC
Sep 27, 2024
[GRA2][Dedicated Servers] - Room G267
Resolved - Start time : 27/09/2024 23:17 UTC
End time : 27/09/2024 23:21 UTC
Service impact : Some servers in room G267 were temporarily unavailable.
Root cause : Network issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 27, 23:56 UTC
Monitoring - Start time : 27/09/2024 23:17 UTC
Service impact : Some servers in room G267 were temporarily unavailable.
No more impact observed since 23:21 UTC.
Ongoing actions : Our teams are currently monitoring the situation
Sep 27, 23:45 UTC
[GRA1][Dedicated Servers] - Rack G116A17
Resolved - Start time : 27/09/2024 05:45 UTC
End time : 27/09/2024 09:27 UTC
Root cause : Electrical disjunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 27, 09:29 UTC
Identified - An incident is in progress on our Bare Metal offer.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 27/09/2024 05:45 UTC
Service impact : The public network is impacted.
Root cause : Electrical disjunction
Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Sep 27, 07:46 UTC
[GRA3][Network] - Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 27, 00:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 26/09/2024 18:00 UTC
End time : 27/09/2024 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Sep 19, 23:40 UTC
Sep 26, 2024
[GRA3][Network] - Network Maintenance
Completed - The scheduled maintenance has been completed.
Sep 26, 05:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 25/09/2024 18:00 UTC
End time : 26/09/2024 06:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Sep 19, 23:26 UTC
[BHS2][Dedicated Servers] - Rack T02C74
Resolved - Start time : 26/09/2024 01:23 UTC
End time : 26/09/2024 01:24 UTC
Service impact : Public network was temporarily unavailable on some servers in rack T02C74.
Root cause : This incident was due to this maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/xfwdyvvs5lb5
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 26, 02:20 UTC
[BHS2][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Sep 26, 01:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 23:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.


Start time : 25/09/2024 23:30 UTC
End time : 26/09/2024 02:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on network equipment.

Thank you for your understanding.
Sep 20, 14:23 UTC
Sep 25, 2024
[SBG3][Dedicated Servers] - Rack S345A04
Resolved - Start time : 25/09/2024 22:37 UTC
End time : 25/09/2024 22:48 UTC
Root cause : This incident was due to network equipment malfunction.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 25, 23:13 UTC
Investigating - An incident is in progress on our Bare Metal offer.
It has temporarily affected the availability.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 25/09/2024 22:37 UTC
Service impact : Public network are temporarily unavailable on servers in rack S345A04.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 25, 22:43 UTC
[GRA2][Network] - Network equipment maintenance notification - Rack G251B12
Completed - The scheduled maintenance has been completed.
Sep 25, 19:19 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

This may temporarily affect availability.

Start time : 25/09/2024 19:00 UTC
End time : 25/09/2024 20:30 UTC
Service impact : Vrack network will be temporarily unavailable during maintenance in rack G251B12.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Sep 23, 16:29 UTC
[CA][Network] - Network equipment operation
Completed - The scheduled maintenance has been completed.
Sep 25, 15:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 07:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 25/09/2024 07:30 UTC
End time : 25/09/2024 15:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Sep 24, 20:57 UTC
[SBG3][Dedicated Servers] - Rack S337A05
Resolved - Start time : 25/09/2024 13:20 UTC
End time : 25/09/2024 14:25 UTC
Service impact : Servers in rack S337A05 were temporarily unavailable.
Root cause : Maintenance link
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 25, 14:35 UTC
Identified - Start time : 25/09/2024 13:20 UTC
Service impact : Servers in rack S337A05 are temporarily unavailable.
Root cause : Maintenance link
Ongoing actions : Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 25, 14:26 UTC
[RBX6][Dedicated Servers] - vRack maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 25, 05:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our vRack offer.

Start time : 25/09/2024 01:00 UTC
End time : 25/09/2024 04:00 UTC
Service impact : vRack will be temporarily unavailable for 2 hours during the maintenance for racks 46G30,46G31,46G26, 46D09, 46G27, 46G28, 46G23, 46G24, 46G25, 46D10, 46G20, 46G21, 46G22, 46G17, 46G18, 46G19, 46H29, 46H30 and 46H31.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Sep 3, 23:15 UTC
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