OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 2024 - 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 26/05/2024 22:00 UTC
End time : 30/05/2024 05:00 UTC
Service impact : The service will be interrupted for a period of up to 7 hours.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2.

Thank you for your understanding.

May 26, 2024 22:00 - May 30, 2024 05:00 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH01 Operational
ERI Operational
GRA Operational
IEB01 Operational
LIM Operational
MR901 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
SYD3 Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[SGP1][Dedicated Servers] - 040921B May 28, 2024 00:30-01:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

This may temporarily affect Availability.

Start time : 28/05/2024 00:30 UTC
End time : 28/05/2024 01:30 UTC
Service impact : Public network will be temporarily unavailable for servers in rack 040921B.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.

Posted on May 14, 2024 - 21:23 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure

Start time : 28/05/2024 05:00 UTC
End time : 28/05/2024 08:00 UTC
Service impact : Latencies for customer requests will be observed.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Posted on May 24, 2024 - 15:06 UTC
As part of our continuous improvement plan, maintenance is scheduled on our infrastructure offer.

Start time : 28/05/2024 08:30 UTC
End time : 28/05/2024 08:45 UTC
Service impact : None
Service improvement : SSH key-based authentication behavior change on Linux rescue for dedicated servers

You can ignore this message in one of the following situations:
- you don't know what a Linux rescue is,
- you are using OVHcloud control panel rather than OVHcloud API to boot your dedicated server into Linux rescue,
- you are using password-base rather than ssh key-based authentication when booting your dedicated server into Linux rescue.

We have simplified the mechanism used to configure SSH key-based authentication when booting you server into Linux rescue mode.

In the past, SSH key-based authentication was used with the default SSH key associated to your nic.

The 13rd of May 2024, we have removed that mechanism and you now need to set the rescueSshKey directly as attribut for every server: PUT /dedicated/server/{serviceName}.

The 28th of May 2024, we will:
- remove the API call PUT /me/sshKey/{keyName} (other API calls of the /me/sshKey/ section will NOT be affected)
- configure for you the rescueSshKey for all servers belonging to a nic with a SSH key set as default and if not already done by yourself on this server, so you won't be impacted whenever you decide to reboot your server into rescue.

Note that you will eventually need to perform a change in your provisioning scripts for any newly ordered server to integrate a PUT /dedicated/server/{serviceName} to set the SSH public key.

Posted on May 24, 2024 - 18:40 UTC
As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 28/05/2024 12:30 UTC
End time : 28/05/2024 15:00 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, we are doing a hardware intervention on the rack BHS0815A01C.

Posted on May 23, 2024 - 21:28 UTC
As part of our continuous improvement plan, maintenance is scheduled on our API.

The 30th of May 2024, the following API call will be definitely removed:
GET /dedicated/server/{serviceName}/install/templateCapabilities

Start time : 30/05/2024 08:30 UTC
End time : 30/05/2024 08:45 UTC
Service impact : None
Service improvement : This API call was previously useful for old Windows OS installers that were not compatible with installation on another diskgroup on servers with multiple diskgroups. Since then all OSes can be installed on any diskgroup.

Thank you for your understanding.

Posted on May 02, 2024 - 15:37 UTC
As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 31/05/2024 01:00 UTC
End time : 31/05/2024 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment

Thank you for your understanding.

Posted on May 14, 2024 - 00:54 UTC
Start time : 02/06/2024 22:00 UTC
End time : 05/06/2024 05:00 UTC
Service impact : Servers being moved from RBX1 to RBX2 might be unavailable for up to 7 hours during the night (22:00 UTC => 05:00 UTC).
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2 due to the EoL (End of life) of RBX1.

Posted on May 17, 2024 - 03:56 UTC
[BHS2][Network] - Network equipment operation Jun 12, 2024 23:30 - Jun 13, 2024 02:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/06/2024 23:30 UTC
End time : 13/06/2024 02:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.

Posted on May 22, 2024 - 22:02 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 18/06/2024 04:00 UTC
End time : 18/06/2024 11:00 UTC
Service impact : Each server in racks 80A08 - 80A09 - 80A04 will be unreachable during the maintenance
Service improvement : Following our continuous improvement policy, we will be moving servers in racks 80A08 - 80A09 - 80A04

Thank you for your understanding.

Posted on May 14, 2024 - 21:56 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 19/06/2024 04:00 UTC
End time : 19/06/2024 11:00 UTC
Service impact : Each server in racks 80A10 - 80A04 will be unreachable during the maintenance
Service improvement : Following our continuous improvement policy, we will be moving servers in racks 80A10 - 80A04

Thank you for your understanding.

Posted on May 14, 2024 - 22:04 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 25/06/2024 04:00 UTC
End time : 25/06/2024 11:00 UTC
Service impact : Each server in racks 80A10 - 80A11 - 80A12 - 80A04 will be unreachable during the maintenance
Service improvement : Following our continuous improvement policy, we will be moving servers in racks 80A10 - 80A11 - 80A12 - 80A04

Thank you for your understanding.

Posted on May 14, 2024 - 22:17 UTC
As part of our continuous improvement plan, maintenance is scheduled on our iPXE API offer.

If you have never used the OVHcloud API, then you can ignore this message since this feature is not and has never been available in the OVHcloud control panel.

In the past months, we have simplified the API call format used to boot a server from a custom iPXE script: see documentation.

Start time : 25/06/2024 13:00 UTC
End time : 25/06/2024 13:15 UTC
Service impact : None
Service improvement : If your server is still configured to boot from iPXE scripts in the old location, starting from 25th of June 2024 we will change it to the new location under the bootScript attribute for the affected dedicated servers.
You don't need to reboot your server. Next time the server will reboot it will be completely smooth and automatically boot from iPXE script in new location.

Posted on May 22, 2024 - 22:14 UTC
As part of our continuous improvement plan, maintenance is scheduled on our API offer.

This will affect some functionality.

Start time : 10/09/2024 08:30 UTC
End time : 10/09/2024 08:45 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, API will stop to accept SSH key id for OS reinstallation.

Posted on May 22, 2024 - 22:51 UTC
Past Incidents
May 27, 2024
Resolved - Start time : 27/05/2024 13:00 UTC
End time : 27/05/2024 16:00 UTC
Root cause : Network equipment issue
Our technical teams resolved the issue. All impacted services are now operational.

May 27, 16:09 UTC
Identified - The issue has been identified and a fix is being implemented.
May 27, 15:34 UTC
Investigating - Start time : 27/05/2024 13:00 UTC
Service impact : Remote reboot is temporarily unavailable for dedicated servers. The servers are functioning properly.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 27, 14:30 UTC
Resolved - Start time : 27/05/2024 09:27 UTC
End time : 27/05/2024 10:47 UTC
Root cause : Electrical issue.
Our technical teams resolved the issue. All impacted services are now operational.

May 27, 14:49 UTC
Monitoring - Servers in rack R808L19 are available since 10:38 UTC.
Root cause : Electrical issue
Our technical teams are currently monitoring the situation

May 27, 10:47 UTC
Investigating - Start time : 27/05/2024 09:27 UTC
Service impact : Servers in rack R808L19 are temporarily unavailable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 27, 09:38 UTC
May 26, 2024

Unresolved incident: [RBX1][Dedicated Servers] - Servers migration.

May 25, 2024

No incidents reported.

May 24, 2024
Completed - The scheduled maintenance has been completed.
May 24, 00:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 23/05/2024 23:30 UTC
End time : 24/05/2024 02:30 UTC
Service impact : You may experience vRack losses during maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

May 7, 20:38 UTC
May 23, 2024
Resolved - Start time : 23/05/2024 09:00 UTC
End time : 23/05/2024 09:50 UTC
Service impact : Some servers in the rack G115B02 and G115B05 were no longer responding.
The situation is back to normal, the service is running nominally.
Root cause : Incident due to water cooling issue after change : https://network.status-ovhcloud.com/incidents/0snll6mqxzxj

May 23, 09:00 UTC
Completed - The scheduled maintenance has been completed.
May 23, 05:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 20/05/2024 22:00 UTC
End time : 23/05/2024 05:00 UTC
Service impact : The service will be interrupted for a period of up to 7 hours.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2.

Thank you for your understanding.

Apr 23, 21:42 UTC
May 22, 2024
Resolved - Start time : 22/05/2024 07:25 UTC
End time : 22/05/2024 20:23 UTC
Root cause : Electrical disjunction.
Our technical teams resolved the issue. All impacted services are now operational.

May 22, 20:45 UTC
Update - Most of servers are operational again.
May 22, 09:08 UTC
Identified - The issue has been identified and a fix is being implemented.
May 22, 08:52 UTC
Investigating - Start time : 22/05/2024 07:25 UTC
Service impact : Some servers in the rack 820L20 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 22, 08:52 UTC
Completed - The scheduled maintenance has been completed.
May 22, 10:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 22/05/2024 07:00 UTC
End time : 22/05/2024 11:00 UTC
Service impact : Network automation will be paused for about 120 min during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

Thank you for your understanding.

May 7, 20:19 UTC
Resolved - Start time : 22/05/2024 01:45 UTC
End time : 22/05/2024 02:13 UTC
Service impact : Some servers in rack R809L10 were temporarily unavailable
Root cause : Water cooling issue caused the incident
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

May 22, 02:16 UTC
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 05:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 04:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare metal offer.

This may temporarily affect Availability.

Start time : 21/05/2024 04:00 UTC
End time : 21/05/2024 05:00 UTC
Service impact : IPMI will be temporarily unavailable for servers in rack GRA0327B06C
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.

May 13, 10:04 UTC
May 20, 2024
Completed - The scheduled maintenance has been completed.
May 20, 17:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 29/04/2024 07:00 UTC
End time : 20/05/2024 17:00 UTC
Service impact : None
Service improvement : This maintenance will fix an ACL configuration issue for CIFS protocol on NASHA.

Thank you for your understanding.

Apr 24, 22:09 UTC
Completed - The scheduled maintenance has been completed.
May 20, 10:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our infrastructure.

Start time : 20/05/2024 09:00 UTC
End time : 20/05/2024 10:00 UTC
Service impact : This maintenance may affect reboots to disk or in rescue mode for servers running very old hardware
Service improvement : As part of our continuous improvement policy of our servers, we will be changing the boot firmware of legacy boot servers in ERI1/LIM1/LIM3/SBG3/SBG5/SGP1/SYD1/WAW1 from SYSLINUX to iPXE.


Thank you for your understanding.

May 14, 20:11 UTC
May 19, 2024
Resolved - Start time : 19/05/2024 09:45 UTC
End time : 19/05/2024 11:54 UTC
Service impact : We were experiencing an issue on a host.
Impacted instances :
91fe2c1-0904-43af-9e64-3ed0802501a9
fb9e9922-61c9-4668-ab52-cc6eaa2d7cb8
0f9c94bc-cfe1-4f59-a526-497b3920d18e
01c66892-29f7-4333-b0e0-384f2c0ab2a2
27d68184-da4a-44f3-a63f-116280259b8b
b7c25dd7-c4a2-4287-8fed-a8283262c78a
db514f58-b93c-40a3-bfe6-10a420f74e95
fb6931b0-db82-448c-9046-2c286790ef3c
4e978d3a-5d2e-4e36-9366-9c924f05a9ae
05b48777-344a-4aac-bba3-96792e9a0f5a
c0567201-6a18-4796-9661-d06542788e77
1702f788-b8ad-4930-ab1d-1f5a0eef941c
58d258da-e251-4466-8f20-ab2f301ec1f4
228cbdcd-82da-43eb-ac6a-603e749dedc1
97714ad8-4549-4fcf-9e39-2caa262a1ffa
fc428498-9718-4b5a-b00a-434db40fd9f6
228afc35-886f-4164-821e-a768362c704f
41dd1efa-e622-4d15-9218-01c015f96c43
0669db27-3456-479a-98f2-dd483618e669
e59eb84f-ddbc-467e-8cde-cf5b0c91658a
e53ed6cb-de5f-4602-b7ea-3697517fbf4a
d6b4f39c-b0e3-4096-936c-01e3dbeb551b
7736c1b3-94e7-41a0-8dc2-266c839fb89d
1dddbd8a-72af-48ec-b58f-11421eda44c6
c9555da2-34c2-489c-9953-a60f50bd4713
d6167def-cca3-4630-b21e-a7b5eb9cbefc
c292290f-c80a-4aa3-98a4-d8412e47d978
35f4b654-e196-46d5-97ea-c857770db74f
20a9a0f1-126a-4953-b1de-51c85e46a645
7cb3045f-2e71-4329-a122-470af42632d8
6cfd8b5d-fa6d-4f81-9660-b416b348f40c
1ffe0c4e-b1be-45c3-806f-98b97f431800
fb7dfd20-5aab-4ac1-9b7a-f25ac3cfb8d6
42ffed62-ad0e-48e6-ad99-970fadd0b82c
3285f0fa-c8ad-45f1-bf2a-7a761568a7ed
3723b838-6254-4698-85d6-fe426b5806fb
22fc9905-cb25-43fc-a8d3-e8d067c132c5
Root cause : Hardware issue
Our technical teams resolved the issue. All impacted services are now operational.

May 19, 12:08 UTC
Investigating - Start time : 19/05/2024 09:45 UTC
Service impact : We experiencing an issue on a host.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Impacted instances :
91fe2c1-0904-43af-9e64-3ed0802501a9
fb9e9922-61c9-4668-ab52-cc6eaa2d7cb8
0f9c94bc-cfe1-4f59-a526-497b3920d18e
01c66892-29f7-4333-b0e0-384f2c0ab2a2
27d68184-da4a-44f3-a63f-116280259b8b
b7c25dd7-c4a2-4287-8fed-a8283262c78a
db514f58-b93c-40a3-bfe6-10a420f74e95
fb6931b0-db82-448c-9046-2c286790ef3c
4e978d3a-5d2e-4e36-9366-9c924f05a9ae
05b48777-344a-4aac-bba3-96792e9a0f5a
c0567201-6a18-4796-9661-d06542788e77
1702f788-b8ad-4930-ab1d-1f5a0eef941c
58d258da-e251-4466-8f20-ab2f301ec1f4
228cbdcd-82da-43eb-ac6a-603e749dedc1
97714ad8-4549-4fcf-9e39-2caa262a1ffa
fc428498-9718-4b5a-b00a-434db40fd9f6
228afc35-886f-4164-821e-a768362c704f
41dd1efa-e622-4d15-9218-01c015f96c43
0669db27-3456-479a-98f2-dd483618e669
e59eb84f-ddbc-467e-8cde-cf5b0c91658a
e53ed6cb-de5f-4602-b7ea-3697517fbf4a
d6b4f39c-b0e3-4096-936c-01e3dbeb551b
7736c1b3-94e7-41a0-8dc2-266c839fb89d
1dddbd8a-72af-48ec-b58f-11421eda44c6
c9555da2-34c2-489c-9953-a60f50bd4713
d6167def-cca3-4630-b21e-a7b5eb9cbefc
c292290f-c80a-4aa3-98a4-d8412e47d978
35f4b654-e196-46d5-97ea-c857770db74f
20a9a0f1-126a-4953-b1de-51c85e46a645
7cb3045f-2e71-4329-a122-470af42632d8
6cfd8b5d-fa6d-4f81-9660-b416b348f40c
1ffe0c4e-b1be-45c3-806f-98b97f431800
fb7dfd20-5aab-4ac1-9b7a-f25ac3cfb8d6
42ffed62-ad0e-48e6-ad99-970fadd0b82c
3285f0fa-c8ad-45f1-bf2a-7a761568a7ed
3723b838-6254-4698-85d6-fe426b5806fb
22fc9905-cb25-43fc-a8d3-e8d067c132c5

May 19, 10:46 UTC
May 18, 2024

No incidents reported.

May 17, 2024
Resolved - Start time : 17/05/2024 22:45 UTC
End time : 17/05/2024 23:05 UTC
Service impact : Private Network was unreachable on this rack.
Root cause : It was due to a malfunction on a hardware.
Our technical teams resolved the issue. All impacted services are now operational.

May 17, 23:43 UTC
Resolved - Start time : 17/05/2024 22:07 UTC
End time : 17/05/2024 23:28 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a harware

May 17, 23:31 UTC
Identified - Most of servers are operational again.
May 17, 23:10 UTC
Investigating - Start time : 17/05/2024 22:07 UTC
Service impact : All servers in the rack R822L21 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 17, 23:09 UTC
Resolved - Start time : 17/05/2024 06:15 UTC
End time : 17/05/2024 15:43 UTC
Root cause : Electrical malfunction
Our technical teams resolved the issue. All impacted services are now operational.

May 17, 16:30 UTC
Update - All servers in rack SBG0506B07B are operational.
Our technical teams are currently working on the last impacted servers in rack SBG0506B07A.

May 17, 12:15 UTC
Update - Our technical teams replaced the network equipment. Private network is available for servers SBG0506B07A.
Some servers are unavailable in racks SBG0506B07A and SBG0506B07B.

May 17, 09:27 UTC
Update - Service impact : Private network is temporarily unavailable for servers in rack SBG0506B07A and some of these servers are temporarily unreachable.
Also, servers in rack SBG0506B07B are temporarily unavailable.
Our technical teams are still working on the issue.

May 17, 08:37 UTC
Update - Servers in rack SBG0506B07B are temporarily unavailable.
May 17, 07:32 UTC
Identified - Start time : 17/05/2024 06:15 UTC
Service impact : Private network is temporarily unavailable for servers in rack SBG0506B07A
Root cause : Electrical malfunction caused the incident
Ongoing actions : Our technical teams are currently working to solve the issue.
Update will be posted as significant progress is made.

May 17, 07:16 UTC
Completed - The scheduled maintenance has been completed.
May 17, 16:04 UTC
Update - The current maintenance will take more time than expected.
Below you can find the new end time of the operation.

End time : 17/05/2024 15:00 UTC

May 16, 07:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Network offer.

This may temporarily affect Availability.

Start time : 16/05/2024 07:00 UTC
End time : 16/05/2024 11:00 UTC
Service impact : Network automation will be paused for 2 hours during the maintenance.
Service improvement : Following our continuous improvement policy, we are rolling out an upgrade for the management of the background infrastructure.

May 10, 20:20 UTC
Resolved - Start time : 17/05/2024 01:55 UTC
End time : 17/05/2024 02:32 UTC
Service impact : Services are working as they should be.
Root cause: It was due to a malfunction on a hardware

May 17, 02:37 UTC
Update - Most of servers are operational again.
May 17, 02:10 UTC
Identified - The issue has been identified and a fix is being implemented.
May 17, 02:10 UTC
Investigating - Start time : 17/05/2024 01:55 UTC
Service impact : All servers in the rack R822L21 and some server on the rack R822L20 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 17, 02:09 UTC
May 16, 2024
Resolved - Start time : 16/05/2024 19:15 UTC
End time : 16/05/2024 21:55 UTC
Service impact :Services are working as they should be.
Root cause : It was due to a malfunction on a hardware

May 16, 23:23 UTC
Update - Most of servers are operational again.
May 16, 22:40 UTC
Identified - The issue has been identified and a fix is being implemented.
May 16, 20:47 UTC
Investigating - Start time : 16/05/2024 19:15 UTC
Service impact : Some servers in the rack G116A05 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 16, 19:34 UTC
Resolved - Start time : 16/05/2024 07:40 UTC
End time : 16/05/2024 08:41 UTC
Service impact : Servers in racks R832B16, R832B17 and R832B18 were temporarily unavailable
Root cause :Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.

May 16, 08:42 UTC
Update - Servers in racks R832B17 and R832B18 are available.
Our technical teams are currently working on servers in rack R832B16.

May 16, 08:14 UTC
Identified - Start time : 16/05/2024 07:40 UTC
Service impact : Servers in racks R832B16, R832B17 and R832B18 are temporarily unavailable
Root cause : Electrical issue
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.

May 16, 07:58 UTC
Completed - The scheduled maintenance has been completed.
May 16, 04:14 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
May 15, 02:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Infrastructure.

Start time : 12/05/2024 22:00 UTC
End time : 16/05/2024 05:00 UTC
Service impact : The service will be interrupted for a period of up to 7 hours.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2.

Thank you for your understanding.

Apr 23, 21:46 UTC
Completed - The scheduled maintenance has been completed.
May 16, 00:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

This may temporarily affect Availability.

Start time : 16/05/2024 00:00 UTC
End time : 16/05/2024 01:00 UTC
Service impact : Public network will be temporarily unavailable for servers in rack LIM0310B05C.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out an intervention on a network equipment.

Thank you for your understanding.

May 7, 20:25 UTC
May 15, 2024
Resolved - Start time : 15/05/2024 08:38 UTC
End time : 15/05/2024 09:37 UTC
Root cause : Incident due to a issue on our cooling system.
Our technical teams resolved the issue. All impacted services are now operational.

May 15, 10:08 UTC
Investigating - Start time : 15/05/2024 08:38 UTC
Service impact : Some servers in the rack 07A01 and 07A03 are unreachable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 15, 09:27 UTC
Resolved - Start time : 15/05/2024 01:05 UTC
End time : 15/05/2024 02:03 UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.

May 15, 02:08 UTC
Investigating - Start time : 15/05/2024 01:05 UTC
Service impact : A significant number of servers in the rack 14C03 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 15, 01:49 UTC
May 14, 2024
Resolved - Start time : 14/05/2024 18:15 UTC
End time : 14/05/2024 20:13 UTC
Service status: Services are working as they should be.

May 14, 20:24 UTC
Identified - The issue has been identified and a fix is being implemented.
May 14, 20:11 UTC
Investigating - Start time : 14/05/2024 18:15 UTC
Service impact : Some servers in the racks YNM0101B01B/YNM0101B01C/YNM0101C02A are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 14, 19:51 UTC
Completed - The scheduled maintenance has been completed.
May 14, 20:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 08:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 14/05/2024 08:30 UTC
End time : 14/05/2024 08:45 UTC
Service impact : No impact expected.
Customers not installing any Windows OSes from API and/or installing Windows OSes from OVHcloud control panel are not affected by this change.
Customers using that API call for installing any windows OSes in a display language other English are affected by this change and need to update their scripts and applications accordingly.
Service improvement : The following API call with details/language attribute within the payload will definitely stop working: POST /dedicated/server/{serviceName}/install/start

Below you can find an example of payload that will stop working for a win2022-dc OS installation:
```json
{
"details": {
"language": "fr",
},
"templateName": "win2022-dc_64"
}
```


With the previous example, here is the target payload that customer can already use and that will continue to work:
```json
{
"userMetadata": [
{
"key": "language",
"value": "fr-fr"
}
],
"templateName": "win2022-dc_64"
}
```


More details and examples can be found in the Documentation Page

Thank you for your understanding.

May 14, 08:30 UTC
Resolved - Start time : 14/05/2024 09:00 UTC
End time : 14/05/2024 15:30 UTC
Service impact : Services are working as they should be.
Root cause : It was due to a malfunction on a software.

May 14, 15:35 UTC
Identified - The issue has been identified and a fix is being implemented.
May 14, 15:29 UTC
Investigating - Start time : 14/05/2024 09:00 UTC
Service impact : No configuration can be pushed on the device.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 14, 15:10 UTC
Resolved - Start time : 14/05/2024 07:17 UTC
End time : 14/05/2024 07:55 UTC
Service impact : Some servers in the rack S330B07 are no longer responding.
Root cause : Incident due to a leak in the cooling system.
Our technical teams resolved the issue. All impacted services are now operational.

May 14, 08:05 UTC
Completed - The scheduled maintenance has been completed.
May 14, 02:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our vRack Private Network offer.

Start time : 14/05/2024 00:00 UTC
End time : 14/05/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment

Thank you for your understanding.

May 3, 23:40 UTC
Resolved - Start time : 14/05/2024 01:51 UTC
End time : 14/05/2024 01:55 UTC
Root cause : Due to a software bug, the vrack switch was down.
Our technical teams resolved the issue. All impacted services are now operational.

May 14, 02:13 UTC
May 13, 2024
Resolved - Start time : 13/05/2024 19:04 UTC
End time : 13/05/2024 20:40 UTC
Root cause : Disjunction
Our technical teams resolved the issue. All impacted services are now operational.

May 13, 22:23 UTC
Investigating - Start time : 13/05/2024 19:04 UTC
Service impact : A significant number of servers in BHS0809A02B are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 13, 19:08 UTC
Resolved - Start time : 12/05/2024 09:41 UTC
End time : 13/05/2024 18:31 UTC
Root cause : Network equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.

May 13, 18:51 UTC
Identified - The issue has been identified and a fix is being implemented.
May 13, 18:17 UTC
Investigating - Start time : 12/05/2024 09:41 UTC
Service impact : Vrack network instability expected for servers in rack B718A15
Root cause : Network equipment malfunction
Ongoing actions : Our teams are working to fix the issue.
Update will be posted as significant progress is made.

May 13, 18:17 UTC
Resolved - Start time : 13/05/2024 16:05 UTC
End time : 13/05/2024 17:44 UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.

May 13, 18:07 UTC
Identified - Start time : 13/05/2024 16:05 UTC
Service impact : A significant number of servers in the rack T04C33 - T04C29 - T04C30 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

May 13, 16:42 UTC
Completed - The scheduled maintenance has been completed.
May 13, 09:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on Bare Metal servers.

This may affect functionality.

Start time : 13/05/2024 09:00 UTC
End time : 13/05/2024 09:30 UTC
Service impact : permanent unavailability of the current distribution upon reinstallation of your dedicated servers.
Service improvement : As part of improving and simplifying the use of our products, we are updating the list of Linux distributions available when installing your dedicated servers.
For more details, please refer to this link

Apr 18, 10:07 UTC