Bare Metal Cloud Status

OVHcloud Bare Metal Cloud Status

Current status

Legend

Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational

BHS Operational

ERI Operational

GRA Operational

LIM Operational

YNM Operational

RBX Operational

SBG Operational

SGP Operational

SYD Operational

WAW Operational

YYZ Operational

Dedicated Servers || Delivery Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Dedicated Servers || Global Infrastructure Operational

BHS Operational

ERI Operational

GRA Operational

LIM Operational

RBX Operational

SBG Operational

SGP Operational

SYD Operational

WAW Operational

YNM Operational

YYZ Operational

Dedicated Servers || Operating System Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Dedicated Servers || Network Operational

BHS Operational

CCH01 Operational

ERI Operational

GRA Operational

IEB01 Operational

LIM Operational

MR901 Operational

RBX Operational

SBG Operational

SGP Operational

SYD Operational

WAW Operational

YNM Operational

YYZ Operational

SYD3 Operational

US-EAST-VA Operational

US-WEST-OR Operational

DNS || DNS Secondary Operational

ns-kimsufi Operational

sdns1 Operational

sdns2 Operational

sdns1-ca Operational

sdns2-ca Operational

Identity, Security & Operations || Key Management Service Operational

RBX Operational

SBG Operational

Licensing || All Services Operational

Zone Europe Operational

Zone APAC Operational

Zone Canada Operational

Managed Services || Cloud Databases GRA Operational

sql007 Operational

Managed Services || Enterprise Cloud Databases Operational

RBX Operational

GRA Operational

BHS Operational

Managed Services || Load Balancer Operational

GRA Operational

BHS Operational

RBX Operational

SBG Operational

YYZ Operational

SYD Operational

Managed Services || Logs Data Platform Operational

GRA Operational

BHS Operational

SYD Operational

Managed Services || Managed Baremetal Operational

Compute Operational

Network Operational

Storage Operational

Management Operational

Delivery Operational

Storage and Backups || Backup Storage Operational

RBX Operational

BHS Operational

Storage and Backups || Block Storage Operational

BHS Operational

SBG6 Operational

UK1 Operational

DE1 Operational

GRA Operational

Storage and Backups || Cloud Disk Array Operational

GRA Operational

SBG Operational

BHS Operational

Storage and Backups || Enterprise File Storage Operational

BHS Operational

LIM Operational

RBX Operational

SBG Operational

Storage and Backups || NAS HA Operational

RBX Operational

SBG Operational

BHS Operational

LIM Operational

Virtual Private Servers || Additional services Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Virtual Private Servers || Delivery Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Virtual Private Servers || Global Infrastructure Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Virtual Private Servers || Network Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Virtual Private Servers || Operating System Operational

ERI Operational

GRA Operational

SBG Operational

LIM Operational

WAW Operational

BHS Operational

SGP Operational

SYD Operational

US-EAST-VA Operational

US-WEST-OR Operational

YNM Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[SBG3][Dedicated Servers] - Rack S323A03 / S345B07 Dec 16, 2024 08:00-11:00 UTC

Start time : 16/12/2024 08:00 UTC
End time : 16/12/2024 11:00 UTC
Service impact : Each server in rack S323A03 / S345B07 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack S323A03 to S322A06 and S345B07 to S345B08.

Thank you for your understanding.
Posted on Nov 27, 2024 - 09:53 UTC

[RBX][Network] - Network equipment version upgrade Dec 17, 2024 01:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 17/12/2024 01:00 UTC
End time : 17/12/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Posted on Dec 09, 2024 - 21:25 UTC

[RBX7/GRA1/GRA2/BHS6][Dedicated Servers] - Network equipment version upgrade Dec 19, 2024 15:00-19:00 UTC

As part of our continuous improvement plan, maintenance is scheduled to update some network devices. It will affect our Baremetal offer.

Start time : 19/12/2024 15:00 UTC
End time : 19/12/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a software upgrade on multiple network equipments.

Thank you for your understanding.
Posted on Dec 10, 2024 - 23:02 UTC

[RBX7/GRA1/GRA2/BHS6][Dedicated Servers] - Network equipment version upgrade Dec 19, 2024 21:00 - Dec 20, 2024 01:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 19/12/2024 21:00 UTC
End time : 20/12/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Posted on Dec 11, 2024 - 17:58 UTC

[IEB01/MR901/CCH01][Network] - Network equipment version upgrade Feb 11, 2025 01:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 11/02/2025 01:00 UTC
End time : 11/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Dec 05, 2024 - 22:08 UTC

[SBG5][Network] - Network equipment version upgrade Feb 12, 2025 01:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/02/2025 01:00 UTC
End time : 12/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Dec 05, 2024 - 22:11 UTC

[YNM][Network] - Network equipment version upgrade Feb 12, 2025 01:00-03:00 UTC

[RBX][Network] - Network equipment version upgrade Feb 13, 2025 01:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 13/02/2025 01:00 UTC
End time : 13/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Posted on Dec 09, 2024 - 21:42 UTC

[LIM1][Network] - Network equipment version upgrade Feb 13, 2025 01:00-03:00 UTC

[GRA3][Network] - Network equipment version upgrade Feb 14, 2025 01:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/02/2025 01:00 UTC
End time : 14/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Posted on Dec 09, 2024 - 22:04 UTC

[ERI][Network] - Network equipment version upgrade Feb 14, 2025 01:00-03:00 UTC

[BHS1][Network] - Network equipment version upgrade Feb 14, 2025 01:00-03:00 UTC

Past Incidents

Dec 13, 2024

No incidents reported today.

Dec 12, 2024

[GRA3][Dedicated Servers] - Rack GRA0313A02C

Resolved - Start Time : 12/12/2024 16:23 UTC
End Time : 12/12/2024 17:33 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by an electrical equipment issue.
All servers have been operational since 12/12/2024 17:33 UTC.

We thank you for your understanding and patience throughout this incident
Dec 12, 17:37 UTC

Identified - An incident is in progress on our Dedicated Servers offer.
Please be aware that this is currently affecting the availability.

Here is detail for this incident:
Start time : 12/12/2024 16:23 UTC
Service impact : All servers in the rack GRA0313A02C are no longer responding.
Root cause : This incident is caused by an electrical equipment issue.

Our teams are fully mobilized and actively working to resolve the problem.
We will keep you updated on any developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 12, 16:41 UTC

[YNM1][Virtual Private Servers] - Rack YNM0102G03A

Resolved - An incident was in progress on our Bare Metal offer impacting the availability of some instances located in rack YNM0102G03A.
All instances are now operational since 12/12/2024 13:23 UTC.

Here is detail for this incident :

Start Time : 12/12/2024 10:33 UTC
End Time : 12/12/2024 13:23 UTC
Service impact : Some Virtual Private Servers instances located in rack YNM0102G03A were temporarily unavailable.
Root cause : Cooling module issue

We thank you for your understanding and patience throughout this incident
Dec 12, 13:39 UTC

Identified - We have detected an issue on our infrastucture. We will update informations when we will have more details.
Dec 12, 13:20 UTC

[GRA1][Dedicated Servers] - Rack G131B30

Resolved - An incident was in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 12/12/2024 11:07 UTC
End Time : 12/12/2024 11:19 UTC
Service impact : Servers in rack G131B30 were temporarily unavailable.
Root cause : Incident was due to a failure in a network equipment.

We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident.
Dec 12, 11:49 UTC

Monitoring - We have detected an issue on our infrastucture. We will update informations when we will have more details.
Dec 12, 11:28 UTC

Dec 11, 2024

[ERI1/SGP1/BHS8][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
All services are operational.
Dec 11, 20:09 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 15:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled to update some network devices. It will affect our Baremetal offer.

Start time : 11/12/2024 15:00 UTC
End time : 11/12/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a software upgrade on multiple network equipments.

Thank you for your understanding.
Nov 29, 08:27 UTC

[GRA1][Dedicated Servers] - Racks G121A07 - G121A08

Resolved - Start Time : 11/12/2024 10:07 UTC
End Time : 11/12/2024 12:55 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident is caused by a cooling system issue.

We are pleased to inform you that all affected servers are now available.

We thank you for your understanding and patience throughout this incident
Dec 11, 13:02 UTC

Identified - The issue has been identified and a fix is being implemented.

Start time : 11/12/2024 10:07 UTC
Service impact : Some of servers in the racks G121A07 - G121A08 are no longer responding.
Root cause : This incident is caused by a cooling system issue.
Our teams are fully mobilized and actively working to resolve this problem.

We apologize for the inconvenience and thank you for your understanding.
Dec 11, 10:53 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 11/12/2024 10:07 UTC
Service impact : Some of servers in the racks G121A07 - G121A08 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 11, 10:39 UTC

[RBX][Storage and Backups] - NAS HA incident notification

Resolved - Start Time : 11/12/2024 10:24 UTC
End Time : 11/12/2024 11:26 UTC
Service impact : The NAS HA service was temporarily unavailable for some customers.
Root cause : This incident was due to a software issue.
All services have been operational since 11/12/2024 11:26 UTC.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Dec 11, 12:03 UTC

Dec 10, 2024

[RBX6][Dedicated Servers] - Room 46A/B - 46F

Resolved - Start time : 09/12/2024 14:49 UTC
End Time : 10/12/2024 01:32 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal. All the servers are now operational.
Root cause : It was due to a malfunction on a power supply.

We thank you for your understanding and patience throughout this incident
Dec 10, 16:40 UTC

Update - Please be advised that all servers are currently operational. However, we will continue to monitor the situation.
Dec 10, 01:32 UTC

Monitoring - Most of the impacted servers are operational.
There are a only a few servers still not operational and our team is working to fix the last one.

Ongoing actions : Our teams are still working to fix the very few remaining servers.

We will be monitoring the situation throughout the night.
Dec 9, 21:02 UTC

Update - The issue is still ongoing, and our team keep working on the fix.
We are expecting a better situation by 21:00 UTC.

We remind you that the impact is:

Service impact : A significant number of servers in the room 46A/B and a few servers in the room 46F are down.
Ongoing actions : Our teams are still working to resolve the issue and mitigate the impact.

Updates will be posted as significant progress is made.
Dec 9, 18:28 UTC

Identified - The issue has been identified and a fix is being implemented, some flapping still continue to occure.

We remind you that the following impact is still present :

Service impact : A significant number of servers in the room 46A/B and a few servers in the room 46F are down.
Ongoing actions : Our teams is working to fix the issue.

Update will be posted as significant progress is made.
Dec 9, 15:56 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 09/12/2024 14:49 UTC
Service impact : A significant number of servers in the room 46A/B and a few servers in the room 46F are down.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 9, 15:04 UTC

[SBG5][Dedicated Servers] - Rack SBG0506B08C

Resolved - Start Time : 10/12/2024 10:54 UTC
End Time : 10/12/2024 12:46 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by an electrical issue in rack SBG0506B08C.
All servers in rack SBG0506B08C have been available since 10/12/2024 12:46 UTC.

We thank you for your understanding and patience throughout this incident
Dec 10, 12:50 UTC

Update - A significant number of servers in the rack SBG0506B08C are now available.

Start time : 10/12/2024 10:54 UTC
Root cause : This incident is caused by an electrical issue in rack SBG0506B08C.
Our teams are fully mobilized and actively working to resolve this problem.

We apologize for the inconvenience and thank you for your understanding.
Dec 10, 11:40 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 10/12/2024 10:54 UTC
Service impact : All of servers in the rack SBG0506B08C are no longer responding.
Root cause : This incident is caused by an electrical issue in rack SBG0506B08C.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 10, 11:00 UTC

[SBG5][Dedicated Servers] - Rack SBG0506B07A/B/C/D

Resolved - Start Time : 09/12/2024 13:50 UTC
End Time : 10/12/2024 05:06 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident
Dec 10, 05:11 UTC

Update - The incident is still in progress on our Dedicated Servers offer, our team is working on the last remaining servers.
We would like to inform you that a significant number of servers are now available.

Start time : 09/12/2024 13:50 UTC
Service impact : Some servers in the rack SBG0506B07B are no longer responding.
Root cause : This incident was caused by an electrical equipment issue.
Our teams are fully mobilized and actively working to resolve the problem.

We apologize for the inconvenience and thank you for your understanding.
Dec 9, 20:39 UTC

Update - An incident is still in progress on our Dedicated Servers offer.
We would like to inform you that a significant number of servers are now available.
Start time : 09/12/2024 13:50 UTC
Service impact : Some servers in the rack SBG0506B07B are no longer responding.
Root cause : This incident was caused by an electrical equipment issue.
Our teams are fully mobilized and actively working to resolve the problem.
We apologize for the inconvenience and thank you for your understanding.
Dec 9, 15:52 UTC

Identified - An incident is in progress on our Dedicated Servers offer.
Please be aware that this is currently affecting the Availability.

Here is detail for this incident:
Start time : 09/12/2024 13:50 UTC
Service impact : Some servers in the rack SBG0506B07A/B/C/D are no longer responding.
Root cause : This incident was caused by an electrical equipment issue.

Our teams are fully mobilized and actively working to resolve the problem.
We will keep you updated on any developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 9, 14:32 UTC

[GRA1][Network] - Network equipment maintenance

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 10/12/2024 02:59 UTC.
Dec 10, 03:05 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 01:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 10/12/2024 01:00 UTC
End time : 10/12/2024 03:00 UTC
Service impact : You may experience vRack losses during maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Nov 26, 08:40 UTC

Dec 9, 2024

[GLOBAL][Dedicated Servers] - Servers remote reboot

Resolved - An incident happen on our Dedicated Servers offering. It has temporarily affected the restart.

Here is detail for this incident :

Start time : 09/12/2024 10:15 UTC
End time : 09/12/2024 10:45 UTC
Service impact : Customers could no longer restart their servers remotely.

A rollback has been performed following the deployment of an API patch. Impacted services are now operational.

We apologize for the inconvenience and thank you for your understanding.
Dec 9, 13:49 UTC

[RBX8][Virtual Private Servers] - Vrack incident notification

Resolved - Start Time : 08/12/2024 23:46 UTC
End Time : 08/12/2024 23:54 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : Due to a cooling system issue, the public and vrack network in rack R831B27 were unavailable.

We thank you for your understanding and patience throughout this incident
Dec 9, 01:05 UTC

Dec 8, 2024

[GRA1][Dedicated Servers] - Racks G101B09/G101B01

Resolved - Start Time : 08/12/2024 03:19 UTC
End Time : 08/12/2024 17:26 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : Electrical issue

We thank you for your understanding and patience throughout this incident
Dec 8, 17:27 UTC

Update - Most of servers are operational again in G101B09, our team is still working on the last remaining servers.
Start time : 08/12/2024 03:19 UTC
Service impact : All servers in rack G101B09 and some in rack G101B01 are temporarily unavailable.
Dec 8, 13:35 UTC

Update - Most of servers are operational again in G101B09 .
Start time : 08/12/2024 03:19 UTC
Service impact : All servers in rack G101B09 and some in rack G101B01 are temporarily unavailable.
Dec 8, 09:01 UTC

Update - All servers are operational again in G101B01.
Start time : 08/12/2024 03:19 UTC
Service impact : All servers in rack G101B09 and some in rack G101B01 are temporarily unavailable.
Dec 8, 07:18 UTC

Update - Some servers are getting operational in G101B01.
Start time : 08/12/2024 03:19 UTC
Service impact : All servers in rack G101B09 and some in rack G101B01 are temporarily unavailable.
Dec 8, 07:14 UTC

Update - The situation is tending to return to a nominal state regarding G101B09.
Start time : 08/12/2024 03:19 UTC
Service impact : All servers in rack G101B09 and some in rack G101B01 are temporarily unavailable.
Dec 8, 06:46 UTC

Identified - Start time : 08/12/2024 03:19 UTC
Service impact : All servers in rack G101B09 and some in rack G101B01 are temporarily unavailable.
Root cause : Electrical issue
Ongoing actions : Our teams are currently working to solve the issue.
Update will be posted as significant progress is made.
Dec 8, 04:53 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.

Here is detail for this incident :

Start time : 08/12/2024 03:19 UTC
Service impact : Servers in rack G101B09 are temporarily unavailable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
We apologize for the inconvenience and thank you for your understanding.
Dec 8, 03:42 UTC

[GRA3][Dedicated Servers] - GRA0316A04B

Resolved - Start Time : 07/12/2024 17:26 UTC
End Time : 08/12/2024 02:24 UTC
Service impact : Servers in rack GRA0316A04B were temporarily unavailable
Root cause : Cooling system issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Dec 8, 02:26 UTC

Update - No more impact observed on the majority of the servers.
Our teams are currently working on the last affected servers.
Dec 8, 01:58 UTC

Update - We are pleased to inform you that the majority of the affected servers are now operational.
An update will be provided as soon as significant progress has been made.
Dec 7, 18:20 UTC

Identified - An incident is in progress on our Bare Metal offer. It is temporarily affecting the availability.

Here is detail for this incident :

Start time : 07/12/2024 17:26 UTC
Service impact : All of servers in the rack GRA0316A04B are no longer responding.
Root cause: This incident is due to an issue on the cooling system.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Dec 7, 17:40 UTC

Dec 7, 2024

[SBG5][Dedicated Servers] - Rack SBG0501A02A

Resolved - Start Time : 07/12/2024 03:26 UTC
End Time : 07/12/2024 04:30 UTC
Service impact : Some servers in rack SBG0501A02A are temporarily unavailable.
Root cause : Water cooling issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Dec 7, 04:33 UTC

Identified - An incident is in progress on our Bare Metal offer.

It has temporarily affected the availability.

Here is detail for this incident :

Start time : 07/12/2024 03:26 UTC
Service impact : Some servers in rack SBG0501A02A are temporarily unavailable
Root cause : Water cooling issue
Ongoing actions : Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 7, 03:52 UTC

Dec 6, 2024

No incidents reported.

Dec 5, 2024

[SGP1/SYD1/YNM1][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Dec 5, 20:08 UTC

Update - The current maintenance will take more time than expected.
Below you can find the new information regarding the operation.

Start time : 05/12/2024 15:00 UTC
End time : 05/12/2024 20:15 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment
Dec 5, 19:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 15:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 05/12/2024 15:00 UTC
End time : 05/12/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 28, 02:39 UTC

[GRA6][Bare Metal] - Virtual Private Servers incident notification

Resolved - Start Time : 05/12/2024 12:52 UTC
End Time : 05/12/2024 14:37 UTC
Service impact : Some Virtual Private Servers in GRA6 were temporarily unavailable due to a storage issue.
Root cause :A storage issue caused the incident
We thank you for your understanding and patience throughout this incident
Dec 5, 15:11 UTC

Monitoring - Start time : 05/12/2024 12:52 UTC
Service impact : Some Virtual Private Servers in GRA6 were temporarily unavailable due to a storage issue.
No more impact is observed since 14:37 UTC.
Root cause : A storage issue caused the incident
Ongoing actions : Our technical teams implemented a fix to solve the issue.
We are currently monitoring the situation.
Dec 5, 14:43 UTC

Update - An incident is in progress on our Virtual Private Servers offer.

Please be aware that this is currently affecting the Availability.

Here is detail for this incident :

Start time : 05/12/2024 12:52 UTC
Service impact : Some Virtual Private Servers in GRA6 might seem unavailable due to a storage issue.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Dec 5, 13:32 UTC

Investigating - We have detected an issue on our infrastucture. We will update informations when we will have more details.
Dec 5, 13:23 UTC

[RBX7][Dedicated Servers] - Rack R703B14

Resolved - Start Time : 05/12/2024 08:34 UTC
End Time : 05/12/2024 10:19 UTC
Root cause : This incident in the rack R703B14 was caused by a network equipment issue.

We would like to inform you that the incident on our Bare Metal offer has been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Dec 5, 10:27 UTC

Identified - The root cause is identified, this incident is caused by a network equipment issue.
Our teams are fully mobilized and actively working to resolve the problem.

We apologize for the inconvenience and thank you for your understanding.
Dec 5, 09:11 UTC

Investigating - An incident is in progress on our Bare Metal offer.
Please be aware that this is currently affecting the Availability.

Here is detail for this incident:
Start time : 05/12/2024 08:34 UTC
Service impact : All servers in the rack R703B14 are no longer responding
Ongoing actions : Investigating
Our teams are investigating to determine the origin of the incident.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 5, 08:50 UTC

[BHS8][Dedicated Servers] - Rack BHS0812A05B

Resolved - Start Time : 05/12/2024 05:34 UTC
End Time : 05/12/2024 08:38 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident
Dec 5, 09:56 UTC

Update - Our technical teams are currently replacing the affected network equipment.
An update will be provided as soon as significant progress has been made.
Dec 5, 07:08 UTC

Identified - An incident is in progress on our Baremetal offer. It temporarily affects service availability.

Here is detail for this incident :

Start time : 05/12/2024 05:34 UTC
Service impact : All of servers in the rack BHS0812A05B are no longer responding.
Root cause : This incident is due to a cooling system issue.

We thank you for your understanding
Dec 5, 06:23 UTC

[RBX3][Dedicated Servers] - Rack 41D10

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 05/12/2024 04:00 UTC .
Dec 5, 04:06 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:00 UTC

Update - This maintenance has been postponed.
The new schedule for this maintenance is as follows

Start time : 05/12/2024 03:00 UTC
End time : 05/12/2024 04:00 UTC
Service impact : Public network will be unavailable for 1 hour during the maintenance time.
Nov 25, 08:13 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 27/11/2024 03:00 UTC
End time : 27/11/2024 04:00 UTC
Service impact : Public network will be unavailable for 1 hour during the maintenance time.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Nov 19, 14:57 UTC

[RBX3][Dedicated Servers] - Rack 41B06

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 05/12/2024 02:00 UTC.
Dec 5, 02:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 05/12/2024 01:00 UTC
End time : 05/12/2024 02:00 UTC
Service impact : Public network will be unavailable for 1 hour during the maintenance time.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Nov 26, 14:14 UTC

[RBX][Network] - Network equipment version upgrade

Completed - The maintenance won't be completed in scheduled time. It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Dec 5, 01:41 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 22:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 04/12/2024 22:00 UTC
End time : 05/12/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Nov 28, 02:52 UTC

[RBX7/GRA1/GRA2/BHS7][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 04/12/2024 00:46 UTC
Dec 5, 00:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 21:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 04/12/2024 21:00 UTC
End time : 05/12/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 22, 23:19 UTC

Dec 4, 2024

[GRA1/GRA2/BHS7][Dedicated Servers] - Network equipment version upgrade

Completed - The scheduled maintenance has been completed.
Dec 4, 18:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 15:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 04/12/2024 15:00 UTC
End time : 04/12/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 22, 22:59 UTC

[GRA3][Dedicated Servers] - Rack GRA0323B05B

Resolved - Start Time : 02/12/2024 17:20 UTC
End Time : 04/12/2024 09:41 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident is due to a cooling system issue.

We thank you for your understanding and patience throughout this incident
Dec 4, 09:59 UTC

Update - Most of servers have resumed their operational capacity.

Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue
Dec 3, 23:24 UTC

Update - An incident is still in progress on our Baremetal offer.
We inform that a significant number of servers in rack GRA0323B05B are now available.
Start time : 02/12/2024 17:20 UTC

Our teams are fully mobilized and actively working to resolve this problem.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 20:54 UTC

Update - A significant number of servers in the rack GRA0323B05B are available.

Start time : 02/12/2024 17:20 UTC
Root cause : This incident is due to a cooling system issue
Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 18:01 UTC

Update - More servers have resumed their operational capacity.

Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue
Dec 3, 05:19 UTC

Update - Some servers are getting operational again.

Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue.
Dec 3, 02:18 UTC

Update - We would like to update you on the current incident.

Our teams are working tirelessly to resolve this incident once and for all.

We'll be sure to update these pages as soon as we have new information to share.

Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue.
Dec 2, 21:32 UTC

Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 2, 20:03 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue.
Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 2, 18:02 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 2, 17:52 UTC

[ERI][Network] - Network equipment maintenance notification

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 04/12/2024 07:01 UTC.
Dec 4, 07:08 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 04/12/2024 06:00 UTC
End time : 04/12/2024 08:00 UTC
Service impact : Customers may experience latencies during the One Network configuration, which may last for 30 minutes
Service improvement : Following our continuous improvement policy, we need to perform an operation on a network equipment

Thank you for your understanding.
Dec 3, 16:59 UTC

[RBX7][Dedicated Servers] - Rack R715B04

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 04/12/2024 03:38 UTC
Dec 4, 03:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 03:00 UTC

Update - The maintenance has been postponed and has been successfully rescheduled.

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 04/12/2024 03:00 UTC
End time : 04/12/2024 04:00 UTC
Service impact : During the operation, public network will be temporarily unavailable for servers in rack R715B04.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment
Nov 26, 02:51 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 26/11/2024 03:00 UTC
End time : 26/11/2024 04:00 UTC
Service impact : During the operation, public network will be temporarily unavailable for servers in rack R715B04.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment

Thank you for your understanding.
Nov 14, 17:05 UTC

Dec 3, 2024

[BHS6][Dedicated Servers] - Rack T06F23

Resolved - Start Time : 03/12/2024 18:43 UTC
End Time : 03/12/2024 21:35 UTC
This incident was due to an electrical equipment issue.
We would like to inform you that the incident on our Baremetal offer has been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Dec 3, 21:38 UTC

Update - An incident is still in progress on our Baremetal offer.
We inform that a significant number of servers in rack T06F23 are now available.
Start time : 03/12/2024 18:43 UTC

Our teams are fully mobilized and actively working to resolve this problem.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 20:13 UTC

Identified - An incident is in progress on our Baremetal offer. It has temporarily affected the availability of service.

Here is detail for this incident :

Start time : 03/12/2024 18:43 UTC
Service impact : All of servers in the rack T06F23 are no longer responding.
Root cause : This incident is due to a electrical equipment issue.

We thank you for your understanding
Dec 3, 19:16 UTC

[RBX6][Dedicated Servers] - Rack 46E30

Resolved - Start Time : 03/12/2024 17:16 UTC
End Time : 03/12/2024 20:44 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident is due to this maintenance : https://network.status-ovhcloud.com/incidents/b9z6722v92m0
All servers have been operational since 03/12/2024 at 20:44 UTC.

We thank you for your understanding and patience throughout this incident
Dec 3, 20:50 UTC

Update - A significant number of servers in the rack 46E30 are available.
Start time : 03/12/2024 17:16 UTC
Root cause : This incident is due to this maintenance : https://network.status-ovhcloud.com/incidents/b9z6722v92m0

Our teams are fully mobilized and actively working to resolve this problem.
Update will be posted as significant progress is made.
Dec 3, 19:47 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 03/12/2024 17:16 UTC
Service impact : Some of servers in the rack 46E30 are no longer responding.
Root cause : This incident is due to this maintenance : https://network.status-ovhcloud.com/incidents/b9z6722v92m0
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 17:50 UTC

[ERI][Dedicated Servers] - Rack E101B09

Resolved - Start Time : 03/12/2024 12:25 UTC
End Time : 03/12/2024 13:31 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was due to an electrical issue.
All services in rack E101B09 have been operational since 03/12/2024 at 13:31 UTC.

We thank you for your understanding and patience throughout this incident
Dec 3, 14:02 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 03/12/2024 12:25 UTC
Service impact : All of servers in the rack E101B09 are no longer responding.
Root cause: This incident is due to an electrical issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 13:07 UTC

[RBX7/GRA1/GRA2/BHS6][Dedicated Servers] - Network equipment version upgrade

Completed - The current maintenance has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Dec 3, 10:47 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 03/12/2024 21:00 UTC
End time : 04/12/2024 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 22, 22:49 UTC

[RBX7/GRA1/GRA2/BHS6][Dedicated Servers] - Network equipment version upgrade

Completed - The current maintenance has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Dec 3, 10:47 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 03/12/2024 15:00 UTC
End time : 03/12/2024 19:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade to multiple network equipment

Thank you for your understanding.
Nov 22, 22:18 UTC

[GRA2][Virtual Private Servers] - Instances unreachable

Resolved - An incident has on our Virtual Private Servers offer . This was affecting the availability.

Here is detail for this incident :
Start time : 02/12/2024 20:15 UTC
End time : 02/12/2024 20:45 UTC
Service impact : Some instances in the GRA2 region were temporarily unreachable.
Root cause : This incident was due to a network equipment issue.
All services is operational since 20h45 UTC.

We apologize for the inconvenience and thank you for your understanding.
Dec 3, 08:27 UTC

[SBG3][Network] - Network equipment version reload S356B01

Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 03/12/2024 00:57 UTC.
Dec 3, 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 03/12/2024 00:00 UTC
End time : 03/12/2024 01:00 UTC
Service impact : Network bandwidth reduction for customers with LACP (Link Aggregation Control Protocol) activated.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Nov 20, 02:57 UTC

Dec 2, 2024

[RBX7][Dedicated Servers] - Rack R709B16

Resolved - This incident has been resolved.
Dec 2, 08:08 UTC

Investigating - An incident is in progress on our Baremetal offer. It has temporarily affected the availability of service.

Here is detail for this incident :

Start time : 02/12/2024 07:29 UTC
End time : 02/12/2024 07:53 UTC
Service impact : Some servers in the rack R709B16 were no longer responding.
Root cause : Incident caused by a circuit-breaker tripping.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Dec 2, 08:07 UTC

Dec 1, 2024

[RBX][Dedicated Servers] - Rack 12A05

Resolved - Start Time : 01/12/2024 20:55 UTC
End Time : 01/12/2024 22:58 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : Electrical disjunction

We thank you for your understanding and patience throughout this incident
Dec 1, 22:01 UTC

Identified - The issue has been identified and a fix is being implemented.
We remind you that the following impact is still present :

Service impact : A significant number of servers in the rack 12A05 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our teams is working to fix the issue.
Update will be posted as significant progress is made.
Dec 1, 21:55 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 01/12/2024 20:55 UTC
Service impact : A significant number of servers in the rack 12A05 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 1, 21:46 UTC

[RBX6][Dedicated Servers] - Racks 46C24 - 46C25 - 46D20

Resolved - Start time : 01/12/2024 08:22 UTC
End Time : 01/12/2024 16:48 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal. All the servers are now operational.
Root cause : It was due to a malfunction on some hardwares.

We thank you for your understanding and patience throughout this incident
Dec 1, 16:51 UTC

Update - Most of servers in the rack 46C24 are operational again.
Dec 1, 14:30 UTC

Update - Some servers in the rack 46C24 are operational again.
Dec 1, 13:12 UTC

Update - All of servers in the rack 46D20 are available since 01/12/2024 11:01 UTC
All of servers in the rack 46C25 are available since 01/12/2024 10:38 UTC
A significant number of servers in rack 46C24 are available.
Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 1, 11:27 UTC

Update - All of servers in the rack 46C25 are available since 01/12/2024 10:38 UTC
Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 1, 10:43 UTC

Update - A significant number of servers in rack 46D20 are available.
Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 1, 10:20 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability

Here is detail for this incident :

Start time : 01/12/2024 08:22 UTC
Service impact : Some of servers in racks 46C24 - 46C25 - 46D20 are no longer responding.
Root cause : This incident is due to a cooling system issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 1, 08:52 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability

Here is detail for this incident :

Start time : 01/12/2024 08:22 UTC
Service impact : Some of servers in racks 46C24 - 46C25 - 46D20 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 1, 08:33 UTC

Nov 30, 2024

[RBX8][Dedicated Servers] - Rack R802R10

Resolved - Start Time : 30/11/2024 08:31 UTC
End Time : 30/11/2024 10:31 UTC
Service impact : All of the servers in rack R802R10 were no longer responding.
Root cause : This incident was due to an electrical issue.
All of servers in the rack R802R10 are available.

We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Nov 30, 10:36 UTC

Update - Some of the servers in rack R802R10 are available.
Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Nov 30, 09:09 UTC

Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 30/11/2024 08:31 UTC
Service impact : All of servers in the rack R802R10 are no longer responding.
Root cause : This incident is due to an electrical issue.
Ongoing actions : Our teams are fully mobilized and actively working to resolve this problem.
Update will be posted as significant progress is made.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Nov 30, 09:03 UTC

Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 30/11/2024 08:31 UTC
Service impact : All of servers in the rack R802R10 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Nov 30, 08:57 UTC

Nov 29, 2024

No incidents reported.