Investigating - Start time : 23/03/2023 07:05 UTC Service impact : Some servers are temporarily unreachable Ongoing actions : Investigating Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 23, 2023 - 07:28 UTC
Investigating - Estimated time to recovery : 1 hour(s)
Affected hosts
host1083897
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Investigating - Estimated time to recovery : 1 hour(s)
Affected hosts
host1083899
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Update -
A new schedule has been validated. The maintenance will start a hour earlier. Start time : 23/03/2023 19:00 UTC End time : 23/03/2023 23:30 UTC
Mar 22, 2023 - 22:42 UTC
Scheduled -
Start time : 23/03/2023 20:00 UTC End time : 23/03/2023 23:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment in GRA2, RBX7 and WAW1.
Mar 08, 2023 - 21:53 UTC
Start time : 26/04/2023 20:00 UTC End time : 26/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 14, 2023 - 01:34 UTC
Start time : 27/03/2023 02:30 UTC End time : 27/03/2023 03:30 UTC Service impact : The Vrack network will be unavailable during this maintenance. Service improvement : Our teams will replace a switch on the ERI0112D04C rack. Posted on
Mar 14, 2023 - 19:57 UTC
Start time : 27/03/2023 08:00 UTC End time : 27/03/2023 12:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment. Posted on
Feb 22, 2023 - 19:36 UTC
Update -
A new schedule has been validated. The maintenance will start a hour earlier. Start time : 23/03/2023 19:00 UTC End time : 23/03/2023 23:30 UTC
Mar 22, 2023 - 22:42 UTC
Scheduled -
Start time : 27/03/2023 20:00 UTC End time : 27/03/2023 23:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment in RBX7, SBG3 and WAW1.
Mar 08, 2023 - 21:59 UTC
Start time : 28/03/2023 08:00 UTC End time : 28/03/2023 12:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment. Posted on
Feb 22, 2023 - 19:07 UTC
Start time : 29/03/2023 08:00 UTC End time : 29/03/2023 12:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment. Posted on
Feb 22, 2023 - 19:13 UTC
Update -
A new schedule has been validated. The maintenance will start a hour earlier. Start time : 23/03/2023 19:00 UTC End time : 23/03/2023 23:30 UTC
Mar 22, 2023 - 22:42 UTC
Scheduled -
Start time : 28/03/2023 20:00 UTC End time : 28/03/2023 23:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment in GRA1, RBX7 and SBG3.
Mar 08, 2023 - 22:04 UTC
Update -
Please note the new maintenance date: Start time : 03/04/2023 07:00 UTC End time : 03/04/2023 11:00 UTC
Mar 15, 2023 - 08:42 UTC
Scheduled -
Start time : 30/03/2023 08:00 UTC End time : 30/03/2023 12:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Feb 22, 2023 - 19:21 UTC
Start time : 03/04/2023 20:00 UTC End time : 03/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 13, 2023 - 20:47 UTC
Start time : 03/04/2023 20:00 UTC End time : 03/04/2023 23:59UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment. Posted on
Mar 15, 2023 - 05:44 UTC
Start time : 04/04/2023 20:00 UTC End time : 04/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 13, 2023 - 20:52 UTC
Update -
Please note the new maintenance date: Start time : 05/04/2023 07:00 UTC End time : 05/04/2023 11:00 UTC
Mar 15, 2023 - 08:48 UTC
Scheduled -
Start time : 05/04/2023 08:00 UTC End time : 05/04/2023 12:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Mar 14, 2023 - 22:05 UTC
Start time : 05/04/2023 20:00 UTC End time : 05/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 13, 2023 - 20:56 UTC
Start time : 06/04/2023 20:00 UTC End time : 06/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 13, 2023 - 21:30 UTC
Start time : 11/04/2023 20:00 UTC End time : 11/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 13, 2023 - 21:21 UTC
Update -
Please note the new maintenance date: Start time : 12/04/2023 07:00 UTC End time : 12/04/2023 11:00 UTC
Mar 15, 2023 - 08:48 UTC
Scheduled -
Start time : 12/04/2023 08:00 UTC End time : 12/04/2023 12:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Mar 15, 2023 - 03:19 UTC
Start time : 12/04/2023 20:00 UTC End time : 12/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 13, 2023 - 21:26 UTC
Start time : 13/04/2023 20:00 UTC End time : 13/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 13, 2023 - 22:46 UTC
Scheduled -
We will be undergoing scheduled maintenance during this time.
Mar 19, 2023 - 20:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 2023 - 20:02 UTC
Scheduled -
Start time : 17/04/2023 20:00 UTC End time : 17/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment.
Mar 13, 2023 - 23:48 UTC
Start time : 18/04/2023 20:00 UTC End time : 18/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 14, 2023 - 00:10 UTC
Start time : 19/04/2023 20:00 UTC End time : 19/04/2023 23:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we are rolling out an upgrade to several devices of network equipment. Posted on
Mar 09, 2023 - 19:53 UTC
Start time : 20/04/2023 20:00 UTC End time : 20/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 14, 2023 - 00:22 UTC
Start time : 24/04/2023 20:00 UTC End time : 24/04/2023 23:30 UTC Service impact : None Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment. Posted on
Mar 14, 2023 - 01:15 UTC
Completed -
The scheduled maintenance has been completed.
Mar 23, 03:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 01:00 UTC
Scheduled -
Start time : 23/03/2023 01:00 UTC End time : 23/03/2023 05:00 UTC Service impact : No impact is expected for the customers who have set the aggregation properly (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Jan 27, 23:00 UTC
Resolved -
Start time : 23/03/2023 00:09 UTC End Time : 23/03/2023 00:31 UTC Our technical teams resolved the issue. All impacted services are now operational.
Mar 23, 00:32 UTC
Investigating -
Start time : 23/03/2023 00:09 UTC Service impact : Public network is down for all servers. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Mar 23, 00:15 UTC
Completed -
The scheduled maintenance has been completed.
Mar 22, 22:46 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 20:00 UTC
Scheduled -
Start time : 22/03/2023 20:00 UTC End time : 22/03/2023 23:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment in GRA2, LIM1 and WAW1.
Mar 8, 21:36 UTC
Resolved -
This incident has been resolved.
Mar 22, 22:33 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host766807
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
Start Time : 22/03/2023 17:46 UTC End Time : 22/03/2023 18:02 UTC Service impact: Some servers were unreachable Root cause : This disruption was due to an electrical tripping.
Mar 22, 18:03 UTC
Completed -
Start time : 22/03/2023 09:00 UTC End time : 22/03/2023 10:40 UTC Service impact : Not create orphan virtualMacManagement and not lose the virtualMac of Ip. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment. We will add a status field to avoid deleting the ip of the object. so we will be able to reactivate or delete a vmac in these cases more easily
Mar 22, 10:41 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 09:08 UTC
Scheduled -
Start time : 22/03/2023 09:00 UTC End time : 22/03/2023 11:00 UTC Service impact : Not create orphan virtualMacManagement and not lose the virtualMac of Ip. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment. We will add a status field to avoid deleting the ip of the object. so we will be able to reactivate or delete a vmac in these cases more easily
Mar 22, 09:06 UTC
Completed -
Servers in racks S3B2B01 & S342B07 may have experienced some network difficulties. The maintenance wont be completed in scheduled time. It has been postponed and will be rescheduled. A new post will be created when the new schedule has been validated.
Mar 22, 03:18 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 01:00 UTC
Scheduled -
Start time : 22/03/2023 01:00 UTC End time : 22/03/2023 05:00 UTC Service impact : No impact is expected for the customers who have set the aggregation properly (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Jan 27, 22:57 UTC
Completed -
The scheduled maintenance has been completed.
Mar 22, 02:03 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:00 UTC
Scheduled -
Start time : 21/03/2023 23:00 UTC End time : 22/03/2023 05:00 UTC Service impact : Servers will be temporarily unreachable for 30 minutes during the maintenance. Service improvement : Following our continuous improvement policy, we are moving servers from Rack 55A08.
Mar 15, 00:19 UTC
Completed -
The scheduled maintenance has been completed.
Mar 21, 16:42 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 12:00 UTC
Scheduled -
Start time : 21/03/2023 12:00 UTC End time : 21/03/2023 15:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on a network equipment in Sydney.
Mar 8, 21:30 UTC
Completed -
The scheduled maintenance has been completed.
Mar 21, 14:08 UTC
Scheduled -
Affected switches
sbg3-pciz3host26-a70
Affected racks
S337B06
Affected hosts
host1236919
Affected instances
The list of instances listed below may reboot during maintenance, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
e12df58d-0e35-4c2b-98e7-a55a337a3147
Mar 14, 15:44 UTC
Resolved -
Start Time : 21/03/2023 12:55 UTC End Time : 21/03/2023 13:00 UTC Root cause : A network_hardware equipment reboot, down time of the network of 5 minutes. All impacted services are now operational.
Mar 21, 13:07 UTC
Resolved -
Start Time : 20/03/2023 20:00 UTC End Time : 21/03/2023 20:00 UTC Root cause : Our technical teams resolved the issue. All impacted services are now operational.
Mar 21, 08:31 UTC
Update -
The replacement of a rack's electrical distribution equipment has been successfully completed. almost all affected servers are operational again. Our teams are working on the last ones.
Mar 21, 07:53 UTC
Identified -
Update : Our teams will have to replace an electrical distribution equipment of the rack.
Mar 20, 23:18 UTC
Investigating -
Start time : 20/03/2023 20:00 UTC Service impact : Most of servers in the rack E102F01 are down. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Mar 20, 21:13 UTC
Resolved -
This incident has been resolved.
Mar 21, 08:16 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected switches
sbg3-pciz3host28-a70
Affected racks
S345B03
Affected hosts
host1263313
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
7e5519f4-e960-4665-b688-5c1f20bdc5e1
Mar 21, 08:15 UTC
Completed -
The scheduled maintenance has been completed.
Mar 21, 03:53 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 01:00 UTC
Scheduled -
Start time : 21/03/2023 01:00 UTC End time : 21/03/2023 05:00 UTC Service impact : No impact is expected for the customers who have set the aggregation properly (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Jan 27, 22:41 UTC
Resolved -
Start Time : 20/03/2023 17:32 UTC End Time : 21/03/2023 02:25 UTC Root cause : The incident was due to a faulty switch, which required the replacement of the two switches that made up the pair. Our technical teams resolved the issue. All impacted services are now operational.
Mar 21, 02:39 UTC
Update -
Our teams are still working on replacing network equipment. Update will be post as significant progress is made.
Mar 20, 23:28 UTC
Identified -
Update : Our teams are currently replacing the network equipment.
Mar 20, 22:05 UTC
Investigating -
Start time : 20/03/2023 17:32 UTC Service impact : Servers in the rack E103A10 are down. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Mar 20, 18:16 UTC
Resolved -
Start time : 20/03/2023 16:14 UTC End Time : 20/03/2023 18:31 UTC Our technical teams resolved the issue. All impacted services are now operational.
Mar 20, 19:09 UTC
Investigating -
Start time : 20/03/2023 16:14 UTC Service impact : Servers in the rack E102F01 are down. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Mar 20, 17:10 UTC
Completed -
The scheduled maintenance has been completed.
Mar 20, 17:04 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 14:00 UTC
Scheduled -
Start time : 20/03/2023 14:00 UTC End time : 20/03/2023 17:30 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on a network equipment in Singapore.
Mar 8, 21:23 UTC
Resolved -
Start time : 20/03/2023 08:10 UTC Start time : 20/03/2023 09:00 UTC Service status: The situation is back to normal, the service is running nominally. Root cause : It was due to a disjunction.
Mar 20, 09:13 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 20, 08:35 UTC
Investigating -
Start time : 20/03/2023 08:10 UTC Service impact : Dedicated servers are unreachable on this rack. Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 20, 08:32 UTC
Resolved -
Start time : 20/03/2023 08:30 UTC End time : 20/03/2023 08:45UTC Service status : The situation is back to normal, the service is running nominally. Root cause : A hardware power cable had a malfuntion and needed to be changed.
Mar 20, 08:52 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 20, 08:46 UTC
Investigating -
Start time : 20/03/2023 08:30 UTC Service impact : Public Network is unreachable on this rack Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 20, 08:42 UTC
Resolved -
Start time : 19/03/2023 09:05 UTC End time : 19/03/2023 09:36 UTC Service status: The situation is back to normal, the service is running nominally. Root cause: A hardware had a malfunction.
Mar 19, 09:42 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 19, 09:23 UTC
Investigating -
Start time : 19/03/2023 09:05 UTC Service impact : Server1940 in Cluster027 is unreachable Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 19, 09:18 UTC
Resolved -
This incident has been resolved.
Mar 17, 21:52 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1616128
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
Start time : 17/03/2023 15:12 UTC End time : 17/03/2023 15:19 UTC Service impact : 11 servers in the rack GRA0326A06B were no longer responding. Root cause : The incident was caused by a circuit breaker that tripped. Our technical teams resolved the issue. All impacted services are now operational.
Mar 17, 15:55 UTC
Resolved -
Start Time : 17/03/2023 12:30 UTC End Time : 17/03/2023 14:26 UTC Root cause : The root cause is being identified. Our technical teams resolved the issue. All impacted services are now operational.
Mar 17, 14:32 UTC
Investigating -
Start time : 17/03/2023 12:30 UTC Service impact : Customers can't execute network actions on Baremetal servers such as move IP, add/remove vMac, bandwidth upgrades Ongoing actions : Investigating Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 17, 13:03 UTC
Resolved -
This incident has been resolved.
Mar 17, 14:01 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1414511
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
59dc062a-9e8e-49a1-bf9c-df995ac968f5 5c3353a4-80c2-46bd-99e9-f3a19412bdcf 4aa8c54d-f0e9-4efd-9ef4-add2d1a3b701 ffc6e0f5-6061-48d5-821d-4440d035d2c7 1f70b6c0-b346-4d6a-8c19-83c3a64a6198 749d41c3-fdb1-4fae-8d2b-426828108c88 95929960-7e5c-4fc9-b4cc-bcd091db0a7e f5c8bf94-b077-43af-98dc-629c8ca4d733 035c3b8d-cf6d-498b-9505-127d1f6d144d 947ed42a-51a6-4469-a5b3-25001ad2ece6 20188866-2c7e-4e09-b1b4-e82ba8b0b796 06bfbc03-15da-47a4-a25b-93677bf59c3b 8ac05f3b-ea91-478a-b532-bf344bccbbc0 b5dc4e29-9416-46fb-8151-ddf4acfd3550 5dd2195a-0392-4b2d-91a5-dc2bbeff8373 5f733a37-dfcf-45b9-bc5f-cb067dbb5467
Mar 17, 13:33 UTC
Completed -
The scheduled maintenance has been completed.
Mar 16, 20:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 19:00 UTC
Scheduled -
Start time : 16/03/2023 19:00 UTC End time : 16/03/2023 21:00 UTC Related Maintenance :https://network.status-ovhcloud.com/incidents/9rh8plhkphlt Service impact : Services unavailable during maintenance. All services listed below will be powered off during the maintenance.
Completed -
The scheduled maintenance has been completed.
Mar 16, 16:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 15:00 UTC
Scheduled -
Start time : 16/03/2023 15:00 UTC End time : 16/03/2023 18:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we are rolling out an upgrade to several devices of network equipment.
Mar 16, 15:00 UTC
Completed -
Start time : 16/03/2023 01:00 UTC End time : 16/03/2023 03:29 UTC Service impact : No impact is expected for the customers who have set the aggregation properly (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Mar 16, 03:33 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 01:01 UTC
Scheduled -
Start time : 16/03/2023 01:00 UTC End time : 16/03/2023 05:00 UTC Service impact : No impact is expected for the customers who have set the aggregation properly (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Jan 27, 22:38 UTC
Completed -
Start time : 15/03/2023 20:30 UTC End time : 15/03/2023 23:10 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we are rolling out an upgrade to several devices of network equipment.
Mar 15, 22:12 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 20:30 UTC
Scheduled -
Start time : 15/03/2023 20:30 UTC End time : 15/03/2023 23:59 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we are rolling out an upgrade to several devices of network equipment.
Feb 15, 01:34 UTC
Resolved -
Start Time : 10/03/2023 10:50 UTC End Time : 10/03/2023 15:30 UTC Root cause : A migration has impacted the licensing API. Our technical teams resolved the issue. All impacted services are now operational.
Mar 15, 15:49 UTC
Identified -
Start time : 10/03/2023 10:50 UTC Service impact : For newly ordered Plesk licenses, the activation keys is not displayed in Manager and API. Root cause : A migration has impacted the licensing API. Ongoing actions : A fix is currently in progress. Workaround: You can contact the support team directly if you are impacted by this incident. They will be able to give the activation key for you.
Mar 14, 17:21 UTC
Resolved -
Start Time : 15/03/2023 10:45 UTC End Time : 15/03/2023 14:47 UTC Service impact : Customers couldn't execute network actions on Baremetal servers such as move IP, add/remove vMac, bandwidth upgrades. Latency on servers delivery and reopening was also observed. Root cause :Incident link Our technical teams resolved the issue. All impacted services are now operational.
Mar 15, 14:53 UTC
Identified -
Root cause :Incident link Ongoing actions : Our technical teams are currently implementing a fix. Update will be post as significant progress is made.
Mar 15, 13:43 UTC
Update -
Update : Customers can also face latency on servers delivery and reopening. Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 15, 12:47 UTC
Investigating -
Start time : 15/03/2023 10:45 UTC Service impact : Customers can't execute network actions on Baremetal servers such as move IP, add/remove vMac, bandwidth upgrades Ongoing actions : Investigating Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 15, 12:30 UTC
Completed -
Maintenance will be rescheduled at a later date.
Mar 15, 11:18 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 08:00 UTC
Scheduled -
Start time : 15/03/2023 08:00 UTC End time : 15/03/2023 11:00 UTC Service impact : Not create orphan virtualMacManagement and not lose the virtualMac of Ip. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing an internal maintenance on a network equipment. We will add a status field to avoid deleting the ip of the object. so we will be able to reactivate or delete a vmac in these cases more easily
Mar 14, 23:07 UTC
Completed -
The scheduled maintenance has been completed.
Mar 15, 04:47 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 UTC
Scheduled -
Start time : 15/03/2023 01:00 UTC End time : 15/03/2023 05:00 UTC Service impact : No impact is expected for the customers who have set the aggregation properly (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Jan 27, 22:35 UTC
Resolved -
Start Time : 15/03/2023 00:20 UTC End Time : 15/03/2023 00:21 UTC Start Time : 15/03/2023 01:15 UTC End Time : 15/03/2023 01:16 UTC Service impact: 1 minute communication interruption happened 2 times on server in G124B and G125B. All impacted services are now operational. Root cause :It was due to a malfunction on the Dc network. Our technical teams resolved the issue.
Mar 15, 04:18 UTC
Completed -
The scheduled maintenance has been completed.
Mar 14, 22:28 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:30 UTC
Scheduled -
Start time : 14/03/2023 20:30 UTC End time : 15/03/2023 00:00 UTC Service impact : None Service improvement : As part of our continuous improvement policy of our network infrastructure, we are rolling out a version upgrade for multiple network equipment.
Feb 14, 20:08 UTC
Resolved -
Start time : 14/03/2023 19:58 UTC End time : 14/03/2023 22:19 UTC Service status: The situation is back to normal, the service is running nominally. Root cause : A cooling system module has been changed
Mar 14, 22:23 UTC
Identified -
Start time : 14/03/2023 19:58 UTC Service impact : The vrack network in this rack G233A12 is currently unreachable. Root cause : Incident caused by a failure on a cooling system module. Ongoing actions : A fix is in progress.
Mar 14, 20:29 UTC
Resolved -
Start time : 14/03/2023 20:30 UTC End time : 14/03/2023 21:30 UTC Service status: The situation is back to normal, the service is running nominally. Root cause: It was due to a malfunction on the cooling system.
Mar 14, 22:14 UTC
Investigating -
Start time : 14/03/2023 20:30 UTC Service impact : The Vrack network in this rack R719A16 is unreachable. Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 14, 21:07 UTC
Resolved -
Start time : 14/03/2023 21:25 UTC End time : 14/03/2023 21:30 UTC Service impact : Public network was down for all servers Service status :The situation is back to normal, the service is running nominally. Root cause: A switch rebooted.
Mar 14, 21:37 UTC
Resolved -
Start Time : 14/03/2023 15:24 UTC End Time : 14/03/2023 19:58 UTC Root cause : A failure on a cooling system module was at the origin of this incident. Our technical teams resolved the issue. All servers in the affected rack are now operational.
Mar 14, 20:03 UTC
Identified -
Start time : 14/03/2023 15:24 UTC Service impact : Some servers in this rack BHS0806B02A are currenctly unreachable. Root cause : Incident caused by a failure on a cooling system module. Ongoing actions : Our technical teams are working on a fix.
Mar 14, 17:58 UTC
Resolved -
Start Time : 14/03/2023 17:25 UTC End Time : 14/03/2023 17:35 UTC Root cause : The switch rebooted. Our technical teams resolved the issue. All impacted services are now operational.
Mar 14, 17:38 UTC
Investigating -
Start time : 14/03/2023 17:25 UTC Service impact : The public network is this rack 43H07 is currenctly unreachable. Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 14, 17:36 UTC
Resolved -
This incident has been resolved.
Mar 14, 14:11 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host344923
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Completed -
The scheduled maintenance has been completed.
Mar 14, 11:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 09:30 UTC
Scheduled -
Start time : 14/03/2023 09:30 UTC End time : 14/03/2023 11:00 UTC Service impact : Servers in this rack will not be powered during the operation Service improvement : In order to ensure the reliability of power supply of this rack. Our teams must proceed to an intervention on the power supply module.
Mar 9, 22:00 UTC
Resolved -
This incident has been resolved.
Mar 14, 04:54 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host764122
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Completed -
The scheduled maintenance has been completed.
Mar 14, 04:31 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 01:00 UTC
Scheduled -
Start time : 14/03/2023 01:00 UTC End time : 14/03/2023 05:00 UTC Service impact : No impact is expected for the customers who have set the aggregation properly (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Jan 27, 22:32 UTC
Resolved -
Start time : 13/03/2023 23:53 UTC End time : 14/03/2023 02:04UTC Service status: The situation is back to normal, the service is running nominally. Root cause : This was due to a malfunction on the cooling system.
Mar 14, 02:06 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 13, 23:15 UTC
Investigating -
Start time : 13/03/2023 23:53 UTC Service impact : Public network is unreachable for all servers on this rack Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 13, 23:07 UTC
Resolved -
This incident has been resolved.
Mar 14, 01:51 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1248500
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
Start Time : 13/03/2023 22:10 UTC End Time : 14/03/2023 00:30 UTC Service impact : Some servers were temporarily unreachable in rack E101D14 Root cause : A pipe leak caused the incident Our technical teams resolved the issue. All impacted services are now operational.
Mar 13, 23:30 UTC
Resolved -
Start time : 13/03/2023 22:02 UTC End time : 13/03/2023 22:15UTC Service status: The situation is back to normal, the service is running nominally. Root cause : A hardware has rebooted
Mar 13, 22:19 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 13, 22:15 UTC
Investigating -
Start time : 13/03/2023 22:02 UTC Service impact : Public network is unreachable for all servers on this rack Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 13, 22:14 UTC
Completed -
The scheduled maintenance has been completed.
Mar 13, 21:56 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:31 UTC
Scheduled -
Start time : 13/03/2023 20:30 UTC End time : 13/03/2023 23:59 UTC Service impact : Servers will be temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we are rolling out an upgrade to several devices of network equipment.
Feb 15, 01:08 UTC
Resolved -
Start Time : 13/03/2023 17:27 UTC End Time : 13/03/2023 19:40 UTC Root cause : Following a failure on a module of the cooling system, we had an unavailability of some servers. Our technical teams resolved the issue. All impacted services are now operational.
Mar 13, 20:00 UTC
Resolved -
Start Time : UTC13/03/2023 12:09 UTC End Time : 13/03/2023 15:50 UTC Current State : Our technical teams resolved the issue. All impacted services are now operational.
Mar 13, 16:34 UTC
Investigating -
Start time : 13/03/2023 12:09 UTC Service impact : Public and private networks are temporarily unavailable Ongoing actions : Investigating Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 13, 12:21 UTC
Resolved -
Start Time : 13/03/2023 08:15 UTC End Time : 13/03/2023 09:30 UTC Service impact : Some servers were temporarily unreachable in racks 09F02 and 09F03. Root cause : Electrical issue Our technical teams resolved the issue. All impacted services are now operational.
Mar 13, 09:42 UTC
Identified -
Start time : 13/03/2023 08:15 UTC Service impact : Some servers are temporarily unreachable in racks 09F02 and 09F03. Root cause : Electrical issue Ongoing actions : Our teams are currently working to solve the problem
Mar 13, 08:42 UTC
Resolved -
Start Time : 27/09/2022 15:30 UTC End Time : 09/03/2023 15:02 UTC Root cause : A migration has impacted the SoYouStart and Kimsufi APIs. Our technical teams resolved the issue. All impacted services are now operational.
Mar 13, 09:15 UTC
Monitoring -
A fix has been implemented. We don't see any impact related to this incident. We are monitoring the issue.
Mar 9, 15:02 UTC
Update -
Update : Our teams are still working on a fix to solve the problem.
Mar 6, 20:50 UTC
Update -
Update : Our teams continue to work on the correction. Updates will be posted as soon as significant progress is made.
Feb 28, 18:27 UTC
Update -
Update : Our teams are still working on the correction. Updates will be posted as soon as significant progress is made.
Feb 24, 09:34 UTC
Identified -
Start time : 27/09/2022 15:30 UTC Service impact : For some customers, ordering Additionnal IPs via the API or the manager may not be possible. Root cause : A migration has impacted the SoYouStart and Kimsufi APIs. Ongoing actions : A fix is currently in progress. Workaround : You may contact the support team directly if you are impacted by this incident. They will be able to create Additional IPs orders for you.
Feb 22, 15:47 UTC
Completed -
The scheduled maintenance has been completed.
Mar 13, 06:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 05:30 UTC
Scheduled -
Start time : 13/03/2023 05:30 UTC End time : 13/03/2023 06:30 UTC Service impact : The public network will be unavailable during maintenance. Service improvement : Our teams will replace a switch on the S332B07 rack.
Feb 28, 23:55 UTC
Resolved -
Start Time : 13/03/2023 02:52 UTC End Time : 13/03/2023 04:20 UTC Root cause : network equipment malfunction Our technical teams resolved the issue. All impacted services are now operational.
Mar 13, 04:35 UTC
Investigating -
Start time : 13/03/2023 02:52 UTC Service impact : public switch is down. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Mar 13, 02:58 UTC
Resolved -
This incident has been resolved.
Mar 12, 08:46 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host991910
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
Start time : 11/03/2023 23:52 UTC Start time : 12/03/2023 00:01 UTC Network equipment unexpectedly rebooted Our technical teams resolved the issue. All impacted services are now operational.
Mar 12, 05:00 UTC
Resolved -
This incident has been resolved.
Mar 12, 03:53 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1612953
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
4ad509e8-bed6-456e-80f8-5a807e8f6c76 8f664960-4a62-4362-872d-2afba6bd49a9 e591b37c-7aa0-44a4-b189-3c5a7eac9618 1b07ac35-da7a-4e36-8731-40710278a9f0 35a40d4e-6264-477c-9662-91c6a2de4065 8b8805b5-585e-47ae-8f37-54c64da495c4 961a357c-4ed3-4968-a950-1e19e7f19b23 9c8d8bc7-8f82-4b03-9444-b3ef5c55a989 a9ca5799-4554-4033-a85b-ee89a8beb4c3 3ca226bf-323d-431d-9fde-46b92c261e69 3f46a346-2468-41b6-860a-6756c1d934d8 8f6aeac9-8a74-4932-959c-cc32fba6dbd1
Mar 12, 03:37 UTC
Resolved -
This incident has been resolved.
Mar 12, 03:11 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1612953
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
Start time : 11/03/2023 22:10 UTC End Time : 11/03/2023 22:15 UTC Our technical teams resolved the issue. All impacted services are now operational.
Mar 11, 22:19 UTC
Investigating -
Start time : 11/03/2023 22:10 UTC Service impact : public switch is down. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Mar 11, 22:16 UTC
Resolved -
This incident has been resolved.
Mar 11, 14:36 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1612953
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
Start Time : 11/03/2023 12:45 UTC End Time : 11/03/2023 13:05 UTC service status : Due to a network equipment malfunction, customers could not reboot their servers remotely. Our technical teams resolved the issue. All impacted services are now operational. Root cause :It was due to malfunction on a hardware
Mar 11, 13:59 UTC
Resolved -
This incident has been resolved.
Mar 11, 13:26 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1612953
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
This incident has been resolved.
Mar 11, 11:40 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1298170
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
This incident has been resolved.
Mar 11, 02:46 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1031730
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
Start Time : 10/03/2023 16:35 UTC End Time : 10/03/2023 16:41 UTC Root cause : Hardware issue Some pools were temporarily unreachable: zpool-123723 zpool-123727 zpool-123729 zpool-123733 zpool-123866 zpool-125059 zpool-125818 zpool-126045 zpool-127182 zpool-127727 Our technical teams resolved the issue. All impacted services are now operational.
Mar 10, 16:53 UTC
Resolved -
Start time : 10/03/2023 08:15 UTC End time : 10/03/2023 08:38 UTC Service status:Services are working as they should be. Root cause : A hardware needed to be restarted.
Mar 10, 08:45 UTC
Identified -
The issue has been identified and a fix is being implemented.
Mar 10, 08:33 UTC
Investigating -
Start time : 10/03/2023 08:15 UTC Service impact : Some instability is observed on Vrack Network in this rack Ongoing actions : Our technical teams are working on the issue. Update will be post as significant progress is made.
Mar 10, 08:27 UTC
Resolved -
Start Time : 09/03/2023 17:51 UTC End Time : 09/03/2023 20:49 UTC Root cause : network equipment malfunction
Mar 9, 23:33 UTC
Update -
We are continuing to work on a fix for this issue.
Mar 9, 20:09 UTC
Identified -
Start time : 09/03/2023 17:71 UTC Service impact : Some servers in the rack R808R26 are down. Root cause : network equipment malfunction Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Mar 9, 18:05 UTC
Completed -
The scheduled maintenance has been completed.
Mar 9, 22:48 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 21:00 UTC
Scheduled -
Start time : 09/03/2023 21:00 UTC End time : 10/03/2023 01:00 UTC Service impact : No impact is expected for the customers who have set the aggregation properly (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Jan 27, 22:28 UTC
Resolved -
Start time : 09/03/2023 21:05 UTC Start time : 09/03/2023 21:10 UTC Service impact : Public network was down for all servers. Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Mar 9, 21:12 UTC
Resolved -
This incident has been resolved.
Mar 9, 06:42 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host376013
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Completed -
The scheduled maintenance has been completed.
Mar 9, 03:49 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 01:00 UTC
Scheduled -
Start time : 09/03/2023 01:00 UTC End time : 09/03/2023 05:00 UTC Service impact : No impact is expected for the customers who have set the aggregation properly (OLA configured). Otherwise, clients who have not defined the aggregation will have their servers temporarily unreachable for 30 minutes during the maintenance. Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Jan 27, 22:25 UTC
Resolved -
This incident has been resolved.
Mar 9, 01:09 UTC
Investigating -
Estimated time to recovery : 1 hour(s)
Affected hosts
host1437031
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.