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OVHcloud Bare Metal Cloud Status

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  • Operational
  • Degraded performance
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  • Major Outage
  • Under maintenance
[WAW1][Dedicated Servers] - Racks W13B17 - W13B18 - W13B19
Identified - We would like to inform you that the incident on our Dedicated Servers in WAW1, have been resolved
Start Time : 16/01/2025 12:30 UTC
End Time : 16/01/2025 13:24 UTC
Root cause : Electrical disjunction

We thank you for your understanding and patience throughout this incident
Jan 16, 2025 - 13:36 UTC
Investigating - An incident is in progress on our Dedicated Servers in WAW1, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 16/01/2025 12:30 UTC
Service impact : All/some/a significant number of servers in the racks W13B17 - W13B18 - W13B19 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 16, 2025 - 13:06 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[YYZ][Network] - Network equipment maintenance notification Jan 21, 2025 00:00-01:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/01/2025 00:00 UTC
End time : 21/01/2025 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Jan 16, 2025 - 21:14 UTC
[RBX8][Network] - Network equipment maintenance notification Jan 21, 2025 01:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/01/2025 01:00 UTC
End time : 21/01/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Jan 16, 2025 - 21:19 UTC
[GRA6/8][Virtual Private Servers] - Network maintenance notification Jan 22, 2025 21:00 - Jan 23, 2025 05:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

This may temporarily affect availability.

Start time : 22/01/2025 21:00 UTC
End time : 23/01/2025 05:00 UTC
Service impact : None. Except during the rollback phase (scheduled between 01:00 UTC and 02:00 UTC), access to running Virtual Private Servers instances will not be possible during 1 to 5 mins.
Service improvement : Following our continuous improvement policy of our products and services, we will carry out a network hardware upgrade in our Graveline Datacenters.

The operation is carried out in several steps:

- Step 1: Preparation of the operation (about 3 hours)
- Step 2: New hardware implementation (about 2 hours)
- Step 3: Test and activation of the new hardware (about 2 hours)
We would like to inform you that during the second phase of our upcoming operation, scheduled for between 01:00 and 02:00 UTC, a rollback may be required. In this case, VPS instances will continue to run, but access will be temporarily impacted for a duration of less than 5 minutes.
Posted on Dec 24, 2024 - 10:31 UTC
[ERI1][Dedicated Servers] - Racks E103B02 - E103B09 Feb 3, 2025 06:30-10:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 03/02/2025 06:30 UTC
End time : 03/02/2025 10:00 UTC
Service impact : Servers will be unavailable during the maintenance for 30 minutes each server.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be relocating racks E103B02 and E103B09 to a new location.

Thank you for your understanding.
Posted on Jan 08, 2025 - 01:09 UTC
[ERI1][Dedicated Servers] - Racks E105A04 - E105A08 Feb 4, 2025 06:30-10:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 04/02/2025 06:30 UTC
End time : 04/02/2025 10:00 UTC
Service impact : Servers will be unavailable during the maintenance for 30 minutes each.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be relocating racks E105A04 and E105A08 to a new location.

Thank you for your understanding.
Posted on Jan 08, 2025 - 01:19 UTC
[Global][Baremetal] - efiBootloaderPath mandatory as input for BringYourOwnImage BringYourOwnLinux Feb 5, 2025 11:00-11:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 05/02/2025 11:00 UTC
End time : 05/02/2025 11:30 UTC
Service impact : Starting next month, the EfiBootloaderPath will be required as an input for BringYourOwnImage and BringYourOwnLinux operating systems.
Service improvement : This change will enable customers to customize their EFI bootloader path, if you have any questions or need further clarification, please contact Support.

Follow the links below for the documentation.
BringYourOwnLinux: https://ovh.to/8stqmx3
BringYourOwnImage: https://ovh.to/fRZWyVr

Thank you for your understanding.
Posted on Jan 07, 2025 - 15:47 UTC
[GRA2][Dedicated Servers] - Rack G211A21 Feb 6, 2025 00:30-03:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect Availability.

Start time : 06/02/2025 00:30 UTC
End time : 06/02/2025 03:30 UTC
Service impact : Public network will be temporarily unavailable between 5 minutes and 3 hours depending on if the switch needs to be replaced.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jan 13, 2025 - 15:37 UTC
[IEB01/MR901/CCH01][Network] - Network equipment version upgrade Feb 11, 2025 01:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 11/02/2025 01:00 UTC
End time : 11/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Dec 05, 2024 - 22:08 UTC
[SBG5][Network] - Network equipment version upgrade Feb 12, 2025 01:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/02/2025 01:00 UTC
End time : 12/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Dec 05, 2024 - 22:11 UTC
[YNM][Network] - Network equipment version upgrade Feb 12, 2025 01:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/02/2025 01:00 UTC
End time : 12/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Posted on Dec 05, 2024 - 22:20 UTC
[RBX][Network] - Network equipment version upgrade Feb 13, 2025 01:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 13/02/2025 01:00 UTC
End time : 13/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Posted on Dec 09, 2024 - 21:42 UTC
[LIM1][Network] - Network equipment version upgrade Feb 13, 2025 01:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 13/02/2025 01:00 UTC
End time : 13/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Posted on Dec 09, 2024 - 21:49 UTC
[ERI][Network] - Network equipment version upgrade Feb 14, 2025 01:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/02/2025 01:00 UTC
End time : 14/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Posted on Dec 09, 2024 - 21:59 UTC
[BHS1][Network] - Network equipment version upgrade Feb 14, 2025 01:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/02/2025 01:00 UTC
End time : 14/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Posted on Dec 09, 2024 - 21:55 UTC
[GRA3][Network] - Network equipment version upgrade Feb 14, 2025 01:00-03:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 14/02/2025 01:00 UTC
End time : 14/02/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Posted on Dec 09, 2024 - 22:04 UTC
Past Incidents
Jan 18, 2025

No incidents reported today.

Jan 17, 2025
[SBG3][Dedicated Servers] - Rack S346A06
Resolved - We would like to inform you that the incident on our Dedicated Servers in SBG3, have been resolved
Start Time : 17/01/2025 14:25 UTC
End Time : 17/01/2025 17:17UTC
Root cause : Electrical disjunction.

We thank you for your understanding and patience throughout this incident
Jan 17, 17:19 UTC
Identified - An incident is in progress on our Dedicated Servers in SBG3, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 17/01/2025 14:25 UTC
Service impact : A significant number of servers in the rack S346A06 are no longer responding.
Root cause : Electrical disjunction.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 17, 14:47 UTC
[GLOBAL][Virtual Private Servers] - Network incident notification
Resolved - We would like to inform you that the incident on Virtual Private Servers has now been resolved.

Here is detail for this incident :
Start time : 10/01/2025 03:00 UTC
End time : 16/01/2025 17:00 UTC
Related incident: https://bare-metal-servers.status-ovhcloud.com/incidents/hc2z4z5t140q

We thank you for your understanding and patience throughout this incident
Jan 17, 10:26 UTC
Update - Ongoing actions : Our technical teams identified the issue that caused the incident and are currently working on a fix to solve it.
Jan 13, 16:42 UTC
Identified - An incident is in progress on our Virtual Private Servers offer.
It has temporarily affected the functionality.

Here are details for this incident:
Start time : 10/01/2025 03:00 UTC
Impacted Service : We have an incident on the network configuration.
Customers Impact : The firewall configuration made by the customers and the data of the network security dashboard have been reset.
Ongoing actions : Investigating
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 13, 14:51 UTC
[BHS5][Dedicated Servers] - Rack T05G01
Resolved - We would like to inform you that this incident has now been resolved.

Here is detail for this incident :
Start time : 16/01/2025 23:48 UTC
End time : 17/01/2025 00:16 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident
Jan 17, 00:22 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer.

Here are some supplementary details :
Start time : 16/01/2025 23:48 UTC
Impacted Service(s) : All servers in the rack T05G01 are no longer responding.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 17, 00:08 UTC
Jan 16, 2025
[GRA1][Dedicated Servers] - Rack G121B05
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Here is detail for the incident
Start time : 04/11/2024 03:00 UTC
End time : 16/01/2025 15:42 UTC
Root Cause : This incident was caused by an IPMI network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jan 16, 15:57 UTC
Update - We have new information regarding the incident that affecting IPMI on some servers in rack G121B05.

Please find below an update on the situation:
Update: Our technical teams are currently working on the affected equipment to restore the service.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 16, 15:03 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer.

Here are some supplementary details :
Start time : 04/11/2024 03:00 UTC
Customers Impact : IPMI is temporarily unavailable for some servers in rack G121B05.
All servers in rack G121B05 are reachable by the public and private network.
Root Cause : This incident is caused by an IPMI network equipment issue.
Ongoing Actions : Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 16, 01:20 UTC
[ERI1][Network] - Network equipment maintenance - E00C03 - E00B03
Completed - The scheduled maintenance has been completed.
All services are operational since 16/01/2025 11:00 UTC
Jan 16, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 10:15 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 16/01/2025 10:00 UTC
End time : 16/01/2025 13:00 UTC
Service impact : You may experience vRack losses during maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment in E00C03 and E00B03

Thank you for your understanding.
Jan 16, 10:14 UTC
[WAW][Network] - Network equipment maintenance notification
Completed - The scheduled maintenance has been completed.
Jan 16, 03:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 16/01/2025 01:00 UTC
End time : 16/01/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Jan 10, 16:37 UTC
Jan 15, 2025
[BHS6][Baremetal] - Private Network - T06G27
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Here is detail for the incident :
Start time : 15/01/2025 17:21 UTC
End time : 15/01/2025 20:29 UTC
Root Cause : This incident was caused by a hardware issue.

We thank you for your understanding and patience throughout this incident.
Jan 15, 20:37 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer.

Here are some supplementary details :
Start time : 15/01/2025 17:21 UTC
Impacted Service : The Vrack network in rack T06G27.
Customers Impact : The Vrack network in rack T06G27 is currently unreachable.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : A replacement of the affected equipment is currently being implemented.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 18:09 UTC
[GRA4][Dedicated Servers] - Racks GRA0404B03C - GRA0404B03D
Resolved - We would like to inform you that the incident on Racks GRA0404B03C - GRA0404B03D has now been resolved.

Here is detail for this incident :
Start time : 15/01/2025 00:58 UTC
End time : 15/01/2025 03:58 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident
Jan 15, 04:03 UTC
Update - We have new information regarding the incident that affected your service.

Please find below an update on the situation:
Update: All of servers in rack GRA0404B03D are now available.
Ongoing Actions : Our teams are working to restore service as quickly as possible on the GRA0404B03C rack.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 03:52 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer.
Update : A significant number of servers in rack GRA0404B03D are now available.

Here are some supplementary details :
Start time : 15/01/2025 00:58 UTC
Impacted Service : availability
Customers Impact : All of servers in racks GRA0404B03C - GRA0404B03D are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 03:13 UTC
Update - We have determined the origin of the incident affecting our Dedicated Servers offer.

Here are some supplementary details :
Start time : 15/01/2025 00:58 UTC
Impacted Service : availability
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 01:23 UTC
Investigating - We are currently experiencing an incident impacting our Dedicated Servers offer.
Start time : 15/01/2025 00:58 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 15, 01:13 UTC
[LIM3][Dedicated Servers] - Rack LIM0311A01B
Resolved - We would like to inform you that the incident on rack LIM0311A01B has now been resolved.

Here is detail for this incident :
Start time : 14/01/2025 15:58 UTC
End time : 14/01/2025 19:00 UTC
Customers Impact : Some servers in rack LIM0311A01B was temporarily unavailable.
Root Cause : This incident was caused by an electrical equipment issue.
All servers in rack LIM0311A01B have been operational since 14/01/2025 19:00 UTC.

We thank you for your understanding and patience throughout this incident
Jan 15, 02:12 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer.

Here are some supplementary details :
Start time : 14/01/2025 15:58 UTC
Customers Impact : Some servers in rack LIM0311A01B are temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The majority of servers in rack LIM0311A01B are no longer impacted.
Our teams are fully engaged and working to resolve the issue as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 14, 20:05 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the Rack LIM0311A01B.

Here is detail for this incident :
Start time : 14/01/2025 15:58 UTC
Customers Impact : Some servers in rack LIM0311A01B are temporarily unavailable.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 14, 16:28 UTC
Investigating - We are currently experiencing an incident impacting our Dedicated Servers offer.
Start time : 14/01/2025 15:58 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 14, 16:16 UTC
Jan 14, 2025
[GRA2][Virtual Private Servers] - Rack G212A11
Resolved - We would like to inform you that the incident our Virtual Private Servers offer has now been resolved.

Here are details for this incident:
Start time : 14/01/2025 15:30 UTC
End time : 14/01/2025 15:45 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident
Jan 14, 16:24 UTC
Identified - An incident is in progress on our Virtual Private Servers offer which is causing unavailability of some hosts in the specified rack.

Here are some supplementary details :
Start time : 14/01/2025 15:30 UTC
Impacted Service(s) : Some hosts in the racks G212A11 are no longer responding.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 14, 16:07 UTC
[GRA3][Dedicated Servers] - Rack GRA0326B06B
Resolved - We would like to inform you that the incident on Rack GRA0326B06B has now been resolved.

Here is detail for this incident :
Start time : 14/01/2025 13:50 UTC
End time : 14/01/2025 15:23 UTC
Root Cause : This incident was caused by an electrical issue.

We thank you for your understanding and patience throughout this incident
Jan 14, 15:36 UTC
Identified - An incident is in progress on our Bare Metal offer which is causing unavailability of some servers in the specified rack.

Here is detail for this incident :

Start time : 14/01/2025 13:50 UTC
Service impact : Some servers in the rack GRA0326B06B are temporarily unavailable.
Root cause : Electrical issue
Ongoing actions : Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 14, 14:15 UTC
Investigating - We are currently experiencing an incident impacting our Bare Metal offer.
Start time : 14/01/2025 13:50 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 14, 14:13 UTC
[WAW1][Dedicated Servers] - Rack W16A17
Resolved - Here are details for this incident:
Start Time : 14/01/2025 13:59 UTC
End Time : 14/01/2025 14:35 UTC
Root cause : This incident was caused by an electrical issue.

We would like to inform you that the incident on our Dedicated Servers offer has been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Jan 14, 14:36 UTC
Investigating - An incident is in progress on our Dedicated Servers offer.
Please be aware that this is currently affecting the availability.
Here are details for this incident:
Start time : 14/01/2025 13:59 UTC
Service impact : All servers in the rack W16A17 are no longer responding
Ongoing actions : Investigating

Our teams are investigating to determine the origin of the incident.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 14, 14:16 UTC
[RBX8][Baremetal] - Private Network - R802R08
Resolved - Start time : 14/01/2024 14:03 UTC
End Time : 14/01/2024 14:06 UTC
Root cause : Network equipment rebooted unexpectedly

We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Jan 14, 14:20 UTC
Investigating - An incident is in progress on our Private Network infrastructure.

Please be aware that this is currently affecting the functionality.

Here is details for this incident :

Start time : 14/01/2024 14:03 UTC
Service impact : Our teams have been made aware of a loss of private network within our RBX8 datacenter. We are diligently working on isolating the root cause.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We sincerely apologize for the inconvenience and remain fully committed in providing a quality service.
Jan 14, 14:17 UTC
[WAW1][Dedicated Servers] - W01A12 - W01A21
Resolved - Here are details for this incident:
Start Time : 14/01/2025 09:39 UTC
End Time : 14/01/2025 12:03 UTC
Root cause : This incident was caused by an electrical issue.

We would like to inform you that the incident on our Dedicated Servers offer has been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Jan 14, 13:46 UTC
Identified - An incident is in progress on our Bare Metal offer. It is temporarily impacting availability

Here is detail for this incident :
Start time : 14/01/2025 09:39 UTC
Service impact : Some of servers in the racks W01A12 and W01A21 are no longer responding.
Root cause : This incident is caused by an electrical issue.
Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 14, 11:19 UTC
[BHS][Storage and Backups] - NAS HA incident notification
Resolved - Start Time : 14/01/2025 04:27 UTC
End Time : 14/01/2025 05:05 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident is caused by a hardware issue.

We thank you for your understanding and patience throughout this incident
Jan 14, 05:46 UTC
Identified - An incident is in progress on our Bare Metal offer. It temporarily affects availability.

Here is detail for this incident :

Start time : 14/01/2025 04:27 UTC
Service impact : The NAS HA service is temporarily unavailable for some customers.
Root Cause : This incident is caused by a hardware issue.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 14, 04:46 UTC
[CA][Dedicated Servers] - Network incident notification
Resolved - Start time : 14/01/2025 04:27 UTC
End Time : 14/01/2025 05:05 UTC
Service impact : Customers may have experienced latency on network tasks.
Root Cause : The incident was caused by this : Incident

We thank you for your understanding and patience throughout this incident
Jan 14, 05:41 UTC
[GRA3][Dedicated Servers] - Rack GRA0316A04C
Resolved - Start Time : 13/01/2024 21:57 UTC
End Time : 14/01/2024 05:17 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by a cooling module issue.
All servers have been operational since 14/01/2024 05:17 UTC.

We thank you for your understanding and patience throughout this incident
Jan 14, 05:21 UTC
Update - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability since 13/01/2024 21:57 UTC
Update : A significant number of servers in the rack GRA0316A04C are now available.

Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 13, 22:57 UTC
Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 13/01/2024 21:57 UTC
Service impact : Some of servers in the rack GRA0316A04C are no longer responding.
Root cause : This incident is caused by a cooling module issue.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 13, 22:26 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 13/01/2024 21:57 UTC
Service impact : Some of servers in the rack GRA0316A04C are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 13, 22:10 UTC
Jan 13, 2025
[RBX10][IDedicatedServers/Public Network] - RBX1003C01B
Resolved - Start Time : 13/01/2025 01:55 UTC
End Time : 13/01/2025 02:01 UTC
Service impact : Customers who had not configured their LACP got their IP address unreachable. The others who had activated it, experienced network latency.
We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : it was due to a malfunction on a hardware.

We thank you for your understanding and patience throughout this incident
Jan 13, 02:28 UTC
Jan 12, 2025
[RBX8][Dedicated Servers] - Rack R809R24
Resolved - Start Time : 12/01/2025 14:12 UTC
End Time : 12/01/2025 15:27 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident
Jan 12, 15:32 UTC
Identified - An incident is in progress on our Bare Metal offer. It temporarily affects availability.
A significant number of servers in the rack R809R24 are now available.

Here is detail for this incident :

Start time : 12/01/2025 14:12 UTC.
Service impact : Some servers in the rack R809R24 are no longer responding.
Ongoing actions : The issue has been identified and a fix is being implemented.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 12, 14:37 UTC
Update - We are continuing to investigate this issue.
Jan 12, 14:28 UTC
Update - We are continuing to investigate this issue.
Jan 12, 14:27 UTC
Investigating - An incident is in progress on our Bare Metal offer. It temporarily affects availability.

Here is detail for this incident :

Start time : 12/01/2025 14:12 UTC
Service impact : All servers in the rack R809R24 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 12, 14:26 UTC
[WAW1][DedicatedServers/Public Network/IPMI] W17B02
Resolved - Start time : 12/01/2025 03:27 UTC
End Time : 12/01/2025 05:01 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal. All the services are now operational.
Root cause : It was due to a malfunction on a hardware.

We thank you for your understanding and patience throughout this incident
Jan 12, 05:07 UTC
Identified - The issue has been identified and a fix is being implemented.

We remind you that the following impact is still present :

Service impact : Public Network in the rack W17B02 was no longer responding for 7 minutes, actually the IPMI is unreachable. The customers cannot remote their servers..
Jan 12, 04:01 UTC
Update - An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality .

Here is detail for this incident :

Start time : 12/01/2025 03:27 UTC
Service impact : Public Network in the rack W17B02 was no longer responding for 7 minutes, actually the IPMI is unreachable. The customers cannot remote their servers..
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.

Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We apologize for the inconvenience and thank you for your understanding.
Jan 12, 03:55 UTC
Investigating - We have detected an issue on our services. We will update informations when we will have more details.
Jan 12, 03:45 UTC
[GRA3][DedicatedServers/Public Network] GRA0327B05A
Resolved - Start time : 11/01/2025 21:52 UTC
End Time : 12/01/2025 00:14 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal. Public Network is operational again.
Root cause : It was due to a malfunction on a hardware.

We thank you for your understanding and patience throughout this incident
Jan 12, 00:19 UTC
Update - Most of Public Network is operational in this rack again.

Service impact : Public Network in the rack GRA0327B05A is no longer responding.
Jan 12, 00:12 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding

Service impact : Public Network in the rack GRA0327B05A is no longer responding.
Jan 11, 23:38 UTC
Identified - The issue has been identified and a fix is being implemented.

Service impact : Public Network in the rack GRA0327B05A is no longer responding.
Jan 11, 22:08 UTC
Update - An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality .

Here is detail for this incident :

Start time : 11/01/2025 21:52 UTC
Service impact : Public Network in the rack GRA0327B05A is no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.

Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We apologize for the inconvenience and thank you for your understanding.
Jan 11, 22:05 UTC
Investigating - We have detected an issue on our services. We will update informations when we will have more details.
Jan 11, 22:02 UTC
Jan 11, 2025
[BHS6][Dedicated Servers] - Rack T06C08
Resolved - Start Time : 11/01/2025 15:45 UTC
End Time : 11/01/2025 17:23 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by a network equipment issue.

Public network have been operational for servers since 11/01/2025 16:56 UTC
IPMI service have been operational for servers since 11/01/2025 17:23 UTC
All of servers in rack T06C08 have been operational since 17:23 UTC

We thank you for your understanding and patience throughout this incident
Jan 11, 17:30 UTC
Identified - Service impact : The IPMI service is temporarily unavailable for servers in rack T06C08.
Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 11, 17:23 UTC
Monitoring - Start time : 11/01/2025 15:45 UTC
Service impact : The public network has been restored for the servers in rack T06C08 since 11/01/2025 16:56 UTC
Root cause : This incident was caused by a network equipment issue.
Ongoing actions : Monitoring
Jan 11, 17:17 UTC
Identified - The issue has been identified and a fix is being implemented.
We remind you that the following impact is still present : The public network is temporarily unavailable for the rack T06C08.
Jan 11, 16:54 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.

Here is detail for this incident :

Start time : 11/01/2025 15:45 UTC
Service impact : The public network is temporarily unavailable for the rack T06C08.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 11, 16:05 UTC
[GLOBAL][Virtual Private Servers] - 2016 VPS range manager IP section incident notification
Resolved - Start Time : 10/01/2025 03:00 UTC
End Time : 10/01/2025 20:00 UTC
Impacted Service(s) : VPS manager IP section.
Customers Impact : The IP address of the customer was missing in the Manager IP section and the IP configuration might have been unreachable if the customer set one.
Root cause : Software issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
An individual communication has been sent to the affected customers.
We thank you for your understanding and patience throughout this incident
Jan 11, 07:30 UTC
Update - Our team is still working to resolve the issue.
An update will be posted as soon as significant progress is made.
Jan 11, 05:06 UTC
Update - Update : Some clients may encounter a network configuration error on their VPS in the 2016 VPS range.
An individual communication will be sent to the affected customers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 10, 14:54 UTC
Update - Update : The ongoing incident is localized exclusively to the 2016 VPS range. The other ranges are not impacted by the incident.

Update will be posted as significant progress is made.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 10, 14:23 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Jan 10, 12:01 UTC
Identified - We have determined the origin of the incident affecting our Virtual Private Servers offer.

Here is detail for this incident :
Start time : 10/01/2025 03:00 UTC
Impacted Service(s) : VPS manager IP section.
Customers Impact : The IP address of the customer is missing in the Manager IP section and the IP configuration may be unreachable if the customer set one.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

Update will be posted as significant progress is made.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jan 10, 10:49 UTC
Investigating - We are currently experiencing an incident impacting our Virtual Private Servers offer.
Start time : 10/01/2025 03:00 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jan 10, 10:07 UTC
Jan 10, 2025
[RBX10][Dedicated Servers] - Rack RBX1003C01B
Resolved - The incident was in progress on our Bare Metal offer. It temporarily affected the availability.

Here is detail for this incident :

Start time : 10/01/2025 16:21 UTC
End time : 10/01/2025 16:28 UTC
Service impact : The public and vRack network were temporarily down if network redundancy (LACP) was not configured on the server side.
Root cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident
Jan 10, 16:53 UTC
[SBG5][Network] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 10/01/2025 03:00 UTC.
Jan 10, 03:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 10/01/2025 01:00 UTC
End time : 10/01/2025 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on some network equipment.

Thank you for your understanding.
Jan 8, 23:05 UTC
[RBX7][Dedicated Servers] - Rack R716B15
Resolved - We would like to inform you that the incident on the rack R716B15 our Dedicated Servers in RBX7, have been resolved.

Start Time : 09/01/2025 23:15 UTC
End Time : 09/01/2025 23:29 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : The incident was caused by a malfunction in network equipment.

We thank you for your understanding and patience throughout this incident.
Jan 10, 00:38 UTC
Identified - The issue has been identified and a fix is being implemented.
We remind you that the following impact is still present :

Service impact : All servers in the rack R716B15 are no longer responding.
Root cause : The incident was caused by a malfunction in network equipment

Ongoing actions : Our teams are working to fix the issue.
Jan 9, 23:42 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 09/01/2025 23:15 UTC
Service impact : All servers in the rack R716B15 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 9, 23:33 UTC
Jan 9, 2025
[BHS5][Dedicated Servers] - Rack T05F24
Resolved - Start Time : 09/01/2025 06:07 UTC
End Time : 09/01/2025 07:05 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by an electrical issue.

All servers have been operational since 09/01/2025 07:05 UTC.

We thank you for your understanding and patience throughout this incident
Jan 9, 07:09 UTC
Update - We are continuing to work on a fix for this issue.
Jan 9, 06:54 UTC
Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.

Here is detail for this incident :

Start time : 09/01/2025 06:07 UTC
Service impact : All servers in the rack T05F24 are no longer responding.
Root cause : This incident is caused by an electrical issue.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 9, 06:53 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the Availability.

Here is detail for this incident :

Start time : 09/01/2025 06:07 UTC
Service impact : All servers in the rack T05F24 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 9, 06:44 UTC
Jan 8, 2025

No incidents reported.

Jan 7, 2025
[RBX/WAW/HIL/YYZ/SYD/YNM][Network] - Network equipment operation
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 07/01/2025 17:00 UTC
Jan 7, 17:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 07/01/2025 06:00 UTC
End time : 07/01/2025 17:00 UTC
Service impact : Customers may experience latencies during the One Network configuration, which may last for 30 minutes.
Service improvement : Following our continuous improvement policy, we need to perform an operation on multiple network equipment.
The intervention on datacenter RBX/WAW will start at 06:00 UTC.
The intervention on datacenter HIL/YYZ will start at 10:00 UTC.
The intervention on datacenter SYD will start at 13:00 UTC.
The intervention on datacenter YNM will start at 16:00 UTC.

Thank you for your understanding.
Jan 2, 15:47 UTC
[BHS5][Dedicated Servers] - Rack T05E24
Resolved - An incident happened on our Bare Metal offer. It temporarily affected the functionality.

Here is detail for this incident :

Start time : 07/01/2025 09:52 UTC
End time : 07/01/2025 10:20 UTC
Service impact : Some servers in the rack T05E24 were no longer responding.
Root cause : It was due to a malfunction on a equipment related to the electrical infrastructure.

We would like to inform you that the incident have been resolved and the situation is back to normal. All the servers are now operational.

We thank you for your understanding and patience throughout this incident.
Jan 7, 12:04 UTC
Jan 6, 2025
[RBX10][Dedicated Servers] - Rack RBX1003B04A
Resolved - Start Time : 06/01/2025 19:00 UTC
End Time : 06/01/2025 19:49 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : The incident is due to a cooling module issue.

We thank you for your understanding and patience throughout this incident
Jan 6, 20:02 UTC
Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 06/01/2025 19:00 UTC
Service impact : A significant number of servers in the rack RBX1003B04A are no longer responding.
Root cause : The incident is due to a cooling module issue.
Ongoing actions : Our teams are working to fix the issue.
Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Jan 6, 19:16 UTC
[ERI/LIM/SBG/GRA/CCH/IEB/MR9/VIN/BHS][Network] - Network equipment operation
Completed - The scheduled maintenance has been completed.
All services are operational. There has been no impact since 06/01/2025 08:40 UTC.
Jan 6, 08:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 06:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 06/01/2025 06:00 UTC
End time : 06/01/2025 09:00 UTC
Service impact : Customers may experience latencies during the One Network configuration, which may last for 30 minutes.
Service improvement : Following our continuous improvement policy, we need to perform an operation on multiple network equipment.
The intervention on datacenter ERI/LIM/SBG will start at 06:00 UTC.
The intervention on datacenter IEB/MR9/CCH/GRA will start at 07:00 UTC.
The intervention on datacenter VIN/BHS/SGP will start at 08:00 UTC.


Thank you for your understanding.
Jan 2, 15:39 UTC
[SGP1][Dedicated Servers] - Rack 050920
Resolved - An incident was in progress on our Bare Metal offer resulting in unavailability of vRack for servers in the specified rack.

Here is detail for this incident :

Start Time : 06/01/2025 02:14 UTC
End Time : 06/01/2025 02:19 UTC
Service impact : vRack was temporarily unavailable for servers in rack 050920
Root cause : A network equipment caused the incident
We would like to inform you that the incident has been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Jan 6, 02:33 UTC
Jan 5, 2025
[RBX8][Dedicated Servers] - Rack R807R19
Resolved - Start Time : 05/01/2025 07:34 UTC
End Time : 05/01/2025 09:02 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : The incident was due to a cooling module issue

We thank you for your understanding and patience throughout this incident
Jan 5, 09:03 UTC
Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 05/01/2025 07:34 UTC
Service impact : A significant number of servers in the rack R807R19 are no longer responding.
Root cause : The incident was due to a cooling module issue
Ongoing actions : Our teams are working to fix the issue.
Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Jan 5, 08:00 UTC
[BHS1][Dedicated Servers] - Rack T02B34
Resolved - Start Time : 04/01/2025 22:47 UTC
End Time : 05/01/2025 00:18 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by a network equipment issue.
All server have been operational since 05/01/2025 00:18 UTC

We thank you for your understanding and patience throughout this incident
Jan 5, 00:20 UTC
Identified - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 04/01/2025 22:47 UTC
Service impact : Public network are temporarily unavailable on servers in rack T02B34.
Root cause : This incident is caused by a network equipment issue.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 5, 00:09 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

Here is detail for this incident :

Start time : 04/01/2025 22:47 UTC
Service impact : Public network are temporarily unavailable on servers in rack T02B34.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 4, 22:58 UTC
Jan 4, 2025
[BHS7][Dedicated Servers] - Rack B709B03
Resolved - Start Time : 04/01/2025 04:25 UTC
End Time : 04/01/2025 04:54 UTC
Service impact : We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident was caused by a network equipment issue.
All servers have been operational since 04/01/2025 04:54 UTC.

We thank you for your understanding and patience throughout this incident
Jan 4, 04:59 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality.

Here is detail for this incident :

Start time : 04/01/2025 04:25 UTC
Service impact : vRack network are temporarily unavailable on servers in rack B709B03.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Our teams are fully mobilized and actively working to resolve this problem.

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jan 4, 04:34 UTC
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