Bare Metal Cloud Status

OVHcloud Bare Metal Cloud Status

Current status

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Operational
Degraded performance
Partial Outage
Major Outage
Under maintenance

[RBX3][Dedicated Servers] - Rack 46H01 incident notification

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46H01.

Here are some supplementary details :

Start time : 13/07/2026 22:05 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 13, 2026 - 22:24 UTC

About This Site

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US-EAST-LZ-NYC Operational

US-WEST-LZ-PAO Operational

US-WEST-LZ-SEA Operational

Virtual Private Servers || Network Operational

BHS Operational

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GRA Operational

LIM Operational

SBG Operational

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SYD Operational

UK2 Operational

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[GRA1][Cooling System] - Rack G107A10 Maintenance Notification Jul `15`, `2026` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Rack G107A10.

Start time : 15/07/2026 06:00 UTC
End time : 15/07/2026 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 13, 2026 - 07:24 UTC

[GRA2][Dedicated Servers] - Rack G233B07 Migration Notification Jul `16`, `2026` `04:00`-`06:00` UTC

As part of our continuous improvement plan, we will be carrying out a migration from rack G233B07 to G233B08.

Start time : 16/07/2026 04:00 UTC
End time : 16/07/2026 06:00 UTC
Service impact : Servers in rack G233B07 will be unavailable during maintenance for 2 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Posted on Jul 02, 2026 - 14:27 UTC

[GRA2][Cooling System] - Rack G265A02 maintenance notification Jul `16`, `2026` `06:00`-`14:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 16/07/2026 06:00 UTC
End time : 16/07/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jun 25, 2026 - 18:22 UTC

[WAW1][Dedicated Servers] - Racks W17A09 - W17A10 - W17A11 - W17A14 - W17B08 Maintenance Notification Jul `16`, `2026` `06:00`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

List of affected racks:

- Rack W17A09
- Rack W17A10
- Rack W17A11
- Rack W17A14
- Rack W17B08

Start time : 16/07/2026 06:00 UTC
End time : 16/07/2026 10:00 UTC
Service impact : All servers will be unavailable during maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Jun 11, 2026 - 16:32 UTC

[WAW1][Dedicated Servers] - Racks W17A07 - W17A04 - W17A03 - W17A02 - W17A01 Maintenance Notification Jul `16`, `2026` `06:00`-`10:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

List of affected racks:

- Rack W17A07
- Rack W17A04
- Rack W17A03
- Rack W17A02
- Rack W17A01

Start time : 16/07/2026 06:00 UTC
End time : 16/07/2026 10:00 UTC
Service impact : All servers will be unavailable during maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Jun 11, 2026 - 16:38 UTC

[SBG5][Dedicated Servers] - Rack SBG0504A06C maintenance notification Jul `19`, `2026` `05:00`-`10:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 19/07/2026 05:00 UTC
End time : 19/07/2026 10:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 25, 2026 - 18:19 UTC

[RBX6][Network] - Network Equipment Maintenance Notification Jul `21`, `2026` `01:00`-`04:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/07/2026 01:00 UTC
End time : 21/07/2026 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our network infrastructure.

Thank you for your understanding.
Posted on Jul 06, 2026 - 15:52 UTC

[LIM1][Dedicated Servers] - Rack L102A11 maintenance notification Jul `21`, `2026` `07:00`-`08:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 21/07/2026 07:00 UTC
End time : 21/07/2026 08:00 UTC
Service impact : During the maintenance window, servers in the rack L102A11 will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 23, 2026 - 17:37 UTC

[LIM1][Dedicated Servers] - Rack L112A03 maintenance notification Jul `21`, `2026` `07:00`-`08:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 21/07/2026 07:00 UTC
End time : 21/07/2026 08:00 UTC
Service impact : During the maintenance window, servers in the rack L112A03 will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 23, 2026 - 17:36 UTC

[RBX5][Dedicated Servers] - Multiple racks maintenance notification Jul `22`, `2026` `01:00`-`04:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer in RBX5.

List of concerned racks :
- 45A01
- 45A02
- 45A03
- 45A04
- 45A05
- 45A06
- 45A07
- 45A08
- 45A09
- 45A10

Start time : 22/07/2026 01:00 UTC
End time : 22/07/2026 04:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Jul 07, 2026 - 01:44 UTC

[GRA4][Cooling System] - Rack GRA0404A01A Maintenance Notification Jul `22`, `2026` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Rack GRA0404A01A.

Start time : 22/07/2026 06:00 UTC
End time : 22/07/2026 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 13, 2026 - 08:16 UTC

[LIM1][Dedicated Servers] - Rack L115B05 maintenance notification Jul `22`, `2026` `07:00`-`08:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 22/07/2026 07:00 UTC
End time : 22/07/2026 08:00 UTC
Service impact : During the maintenance window, servers in the rack L115B05 will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 23, 2026 - 17:41 UTC

[LIM1][Dedicated Servers] - Rack L115B06 maintenance notification Jul `22`, `2026` `07:00`-`08:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 22/07/2026 07:00 UTC
End time : 22/07/2026 08:00 UTC
Service impact : During the maintenance window, servers in the rack L115B06 will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 23, 2026 - 17:43 UTC

[GRA4][Cooling System] - Rack GRA0404A01B Maintenance Notification Jul `23`, `2026` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Rack GRA0404A01B.

Start time : 23/07/2026 06:00 UTC
End time : 23/07/2026 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 13, 2026 - 11:51 UTC

[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification Jul `23`, `2026` `06:00`-`14:00` UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 23/07/2026 06:00 UTC
End time : 23/07/2026 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 08, 2026 - 13:08 UTC

[GRA3][Dedicated Servers] - Rack GRA0326B03C maintenance notification Jul `23`, `2026` `06:00`-`14:00` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack GRA0326B03C.

Start time : 23/07/2026 06:00 UTC
End time : 23/07/2026 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case. Additionally, public and vRacks networks might be temporarily unavailable for the servers during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Jul 09, 2026 - 19:12 UTC

[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification Jul `27`, `2026` `06:00`-`13:00` UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/07/2026 06:00 UTC
End time : 27/07/2026 13:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jun 25, 2026 - 18:15 UTC

[GRA1][Dedicated Servers] - Multiple racks maintenance notification Aug `11`, `2026` `07:00`-`10:10` UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in racks G124B07, G124B14, G124B19, G124B21, G125B02, G125B03, G125B18, G125B21 and G125B22.

Start time : 11/08/2026 07:00 UTC
End time : 11/08/2026 10:10 UTC

List of concerned racks:
- Rack G124B07
- Rack G124B14
- Rack G124B19
- Rack G124B21
- Rack G125B02
- Rack G125B03
- Rack G125B18
- Rack G125B21
- Rack G125B22

Service impact : Public networks will be temporarily unavailable for 30 seconds during the maintenance for servers located in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jul 03, 2026 - 07:07 UTC

Past Incidents

Jul 13, 2026

[GRA2][Dedicated Servers] - Rack G253A04 Incident Notification

Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 13/07/2026 05:09 UTC
End time : 13/07/2026 05:17 UTC
Impacted Service(s) : vRack network was temporarily unavailable in the rack.
Customers Impact : Some customers were temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 13, 05:34 UTC

Jul 12, 2026

[RBX8][Dedicated Servers] - Rack RBX0840B05A incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 12/07/2026 13:18 UTC
End time : 12/07/2026 16:18 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 16:18 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack RBX0840B05A.

Here are some supplementary details :

Start time : 12/07/2026 13:18 UTC
Impacted Service(s) : Some servers in the rack RBX0840B05A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding
Jul 12, 13:43 UTC

[RBX8][Dedicated Servers] - Rack R804R19 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 11/07/2026 22:23 UTC
End time : 12/07/2026 15:10 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 15:13 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are operational again.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 09:45 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R804R19.

Here are some supplementary details :

Start time : 11/07/2026 22:23 UTC
Impacted Service(s) : Some servers in the rack R804R19 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 00:01 UTC

[GRA1][Dedicated Servers] - Racks G118B02 / G118B03 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 12/07/2026 09:48 UTC
End time : 12/07/2026 10:45 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 11:22 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G118B02 / G118B03.

Here are some supplementary details :

Start time : 12/07/2026 09:48 UTC
Impacted Service(s) : All servers in the racks G118B02 / G118B03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 10:14 UTC

[LIM3][Dedicated Servers] - Rack LIM0314B04B incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 12/07/2026 04:00 UTC
End time : 12/07/2026 05:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 06:13 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack LIM0314B04B.

Here are some supplementary details :

Start time : 12/07/2026 04:00 UTC
Impacted Service(s) : Most of the servers are operational again. However, some servers in the rack LIM0314B04B remain temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 05:13 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack LIM0314B04B.

Here are some supplementary details :

Start time : 12/07/2026 04:00 UTC
Impacted Service(s) : All servers in the rack LIM0314B04B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 04:08 UTC

[RBX7][Dedicated Servers] - Rack R709B07 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R709B07 has been resolved.

Start time : 12/07/2026 02:17 UTC
End time : 12/07/2026 02:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 02:36 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R709B07.

Here are some supplementary details :

Start time : 12/07/2026 02:17 UTC
Impacted Service(s) : Servers in the rack were no longer able to access via the IPMI interface.
Customers Impact : Customers are temporarily unable to manage their servers loacted in rack R709B07 through IPMI.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 12, 02:28 UTC

Jul 11, 2026

[BHS7][Dedicated Servers] - Rack B718B11 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 11/07/2026 06:22 UTC
End time : 11/07/2026 07:28 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 07:42 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack B718B11.

Here are some supplementary details :

Start time : 11/07/2026 06:22 UTC
Impacted Service(s) : Servers in rack B718B11 are no longer accessible through the IPMI interface.
Customers Impact : Customers are temporarily unable to access their servers via the IPMI interface located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 11, 06:41 UTC

Jul 10, 2026

[GRA2][Dedicated Servers] - Racks G233A11/G233A10 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks G233A11 and G233A10 has been resolved.

Start time : 09/07/2026 21:38 UTC
End time : 10/07/2026 15:57 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 16:27 UTC

Update - Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 23:18 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific racks.

Here are some supplementary details :

Start time : 09/07/2026 21:38 UTC
Impacted Service(s) : Some servers in the racks G233A11/G233A10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 21:54 UTC

[GRA1][Dedicated Servers] - Rack G115A11 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack G115A11 has been resolved.

Start time : 10/07/2026 09:11 UTC
End time : 10/07/2026 15:03 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 15:05 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G115A11.

Here are some supplementary details :

Start time : 10/07/2026 09:11 UTC
Impacted Service(s) : Some servers in rack G115A11 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 11:53 UTC

[GLOBAL][Storage and Backups] - NAS HA incident notification

Resolved - We had an incident on Storage and Backups offer on NAS HA which has now been resolved.

Here are some supplementary details :

Start time : 09/07/2026 08:00 UTC
End time : 10/07/2026 10:45 UTC
Impacted Service(s) : Graphs in the web interface and metrics weren't displayed through the API.
Customers Impact : Some customers may have temporarily seen missing or outdated graphs.
Please note that metrics collection has returned to normal.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jul 10, 12:35 UTC

[GRA1][Dedicated Servers] - Racks G108A05/G108A06/G108A07 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 09/07/2026 22:47 UTC
End time : 10/07/2026 02:24 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 02:27 UTC

Update - Please find below an update on the situation :

Update : Some servers in racks G108A05/G108A06/G108A07 are becoming operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 23:10 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific racks.

Here are some supplementary details :

Start time : 09/07/2026 22:47 UTC
Impacted Service(s) : All servers in the racks G108A05/G108A06/G108A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 22:54 UTC

[RBX8][Dedicated Servers] - Rack RBX0840E04A incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 09/07/2026 23:51 UTC
End time : 10/07/2026 02:08 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 02:09 UTC

Update - Ongoing Actions : Our teams are currently replacing the faulty network equipment to restore full service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 01:19 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 09/07/2026 23:51 UTC
Impacted Service(s) : vRack network is temporarily unavailable in the specified rack.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 00:10 UTC

[GRA1][Dedicated Servers] - Rack G103B02 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 10/07/2026 01:02 UTC
End time : 10/07/2026 01:38 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 01:44 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific rack.

Here are some supplementary details :

Start time : 10/07/2026 01:02 UTC
Impacted Service(s) : Some servers in the rack G103B02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 01:27 UTC

[GRA3][Dedicated Servers] - Rack GRA0314A06A incident notification

Resolved - We would like to inform you that an incident occurred in the rack GRA0314A06A.
This incident has now been resolved.

Please find the details of this incident below :
Start time : 10/07/2026 00:01 UTC
End time : 10/07/2026 01:09 UTC
Impacted Service(s) : IPMI (Intelligent Platform Management Interface) was temporarily unavailable in the specified rack.
Customers Impact : Customers were temporarily unable to access their IPMI network, preventing remote server management such as forced reboots and console access. Please note that the public and private networks remained operational.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 10, 01:16 UTC

[GRA1][Dedicated Servers] - Rack G106A06 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 09/07/2026 22:21 UTC
End time : 10/07/2026 00:23 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 10, 00:24 UTC

Update - Please find below an update on the situation:
Update : Some servers in rack G106A06 are becoming operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 23:04 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific rack.

Here are some supplementary details :

Start time : 09/07/2026 22:21 UTC
Impacted Service(s) : Some servers in the rack G106A06 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 22:34 UTC

Jul 9, 2026

[BHS5][Dedicated Servers] - Racks T05G22/T05G23 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 09/07/2026 16:11 UTC
End time : 09/07/2026 20:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 20:06 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in rack T05G23 are no longer impacted by this incident.
Ongoing Actions : Our teams are currently working on the the last impacted servers in rack T05G22.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 19:24 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Customers are now able to access their servers located in rack T05G22 through vRack network.
Ongoing Actions : Our teams are currently working on the impacted servers in racks T05G22 and T05G23.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 17:37 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks T05G22 and T05G23.

Here are some supplementary details :

Start time : 09/07/2026 16:11 UTC
Impacted Service(s) : All servers in rack T05G22 are no longer able to access the vRack network.
Also some servers in racks T05G22 and T05G23 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers in rack T05G22 via vRack network.
Also some customers are temporarily unable to access and use their servers loacated in racks T05G22 and T05G23.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 9, 17:28 UTC

[GRA1][Cooling System] - Rack G108B02 maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 9, 13:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:02 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/07/2026 06:00 UTC
End time : 09/07/2026 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 7, 12:17 UTC

[SBG3][Dedicated Servers] - Rack S324B Electrical maintenance notification

Completed - We would like to inform you that the maintenance on our electrical infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Jul 9, 12:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:03 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:00 UTC
End time : 09/07/2026 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Jun 26, 02:11 UTC

[SBG3][Dedicated Servers] - Rack S327B Electrical maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:03 UTC

Update - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:03 UTC
End time : 09/07/2026 15:03 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Jun 26, 03:59 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:03 UTC
End time : 09/07/2026 15:03 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Jun 25, 18:42 UTC

[SBG3][Dedicated Servers] - Rack S326B Electrical maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:02 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:02 UTC
End time : 09/07/2026 15:02 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Jun 25, 18:46 UTC

[SBG3][Dedicated Servers] - Rack S325B Electrical maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:02 UTC

[SBG3][Dedicated Servers] - Rack S324B Electrical maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:01 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:00 UTC
End time : 09/07/2026 15:00 UTC
Service impact : A temporary network interruption may occur on the servers during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Jun 26, 02:08 UTC

[SBG3][Dedicated Servers] - Rack S320B Electrical maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:00 UTC
End time : 09/07/2026 15:00 UTC
Service impact : A temporary network interruption may occur on the servers during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Jun 26, 02:06 UTC

Jul 8, 2026

[YYZ][Dedicated Servers] - Room YYZ0101 maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 8, 13:59 UTC

Update - Please find an update regarding this maintenance below:

Update: The maintenance is taking longer than initially expected.
The new estimated end time is 08/07/2026 14:30 UTC.

We apologize for the extended maintenance window and appreciate your patience and understanding.
Jul 8, 13:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 12:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offering, affecting servers in racks listed below :
- Rack YYZ0101B02A
- Rack YYZ0101B02A

Start time : 08/07/2026 12:30 UTC
End time : 08/07/2026 13:30 UTC
Service impact : Customers who have not configured the LACP service may temporarily experience a service interruption.
Service improvement : As part of our continuous improvement policy for our network infrastructure, we will be upgrading multiple network devices to enhance security and reliability.

Thank you for your understanding.
Jun 22, 16:28 UTC

[GRA1][Cooling System] - Rack G108B08 maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 8, 13:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/07/2026 06:00 UTC
End time : 08/07/2026 14:30 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 6, 09:41 UTC

[RBX8][Dedicated Servers] - Rack R805R02 maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 8, 13:34 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 11:40 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/07/2026 09:54 UTC
End time : 08/07/2026 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 11:37 UTC

[SBG5][Dedicated Servers] - Rack SBG0505B05B maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 8, 10:12 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 07:30 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/07/2026 07:00 UTC
End time : 08/07/2026 11:00 UTC
Service impact : Some servers in rack SBG0505B05B will be temporarily unavailable during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 06:59 UTC

[RBX8][Dedicated Servers] - Rack R805R02 maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 8, 09:38 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 11:45 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/07/2026 08:00 UTC
End time : 08/07/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 7, 11:42 UTC

[GRA1][Dedicated Servers] - Room G124 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering in room G124 has been resolved.

Start time : 07/07/2026 08:42 UTC
End time : 08/07/2026 09:22 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 09:28 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers are no longer impacted by this incident.
Ongoing Actions : Our teams are currently working on the last impacted servers in room G124.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 06:28 UTC

Update - Ongoing Actions : Our teams remain fully mobilized to restore full service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 16:49 UTC

Update - Please find an update of this incident below:

Update: Some servers in the room G124 are progressively becoming operational again.
Customers may still experience temporary availability issues during the recovery phase.
Ongoing Actions : Our teams are actively working to restore full service as quickly as possible and are closely monitoring system stability.

We will keep you updated on the progress and final resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 12:11 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific room G124.

Here are some supplementary details :

Start time : 07/07/2026 08:42 UTC
Impacted Service(s) : Some servers in room G124 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified room.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:59 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the room G124.

Here are some supplementary details :

Start time : 07/07/2026 08:42 UTC
Impacted Service(s) : Some servers in room G124 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified room.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:20 UTC

Jul 7, 2026

[WAW][Dedicated Servers] - Room WAW0106/WAW0107 maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 7, 19:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 17:40 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offering, affecting servers in racks listed below :
- Rack WAW0106A02C
- Rack WAW0106A05C
- Rack WAW0106B02C
- Rack WAW0107A05C

Start time : 07/07/2026 17:40 UTC
End time : 07/07/2026 20:40 UTC
Service impact : Customers who have not configured the LACP service may temporarily experience a service interruption.
Service improvement : As part of our continuous improvement policy for our network infrastructure, we will be upgrading multiple network devices to enhance security and reliability.

Thank you for your understanding.
Jul 7, 17:36 UTC

[SBG5][Dedicated Servers] - Rack SBG0506A01C maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 7, 14:25 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 11:20 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/07/2026 09:15 UTC
End time : 07/07/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 7, 11:19 UTC

[WAW][Dedicated Servers] - Room WAW0118A maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 7, 14:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offering, affecting servers in racks listed below :
- Rack WAW0118A01B
- Rack WAW0118A01C
- Rack WAW0118A04A
- Rack WAW0118A04B

Start time : 07/07/2026 12:30 UTC
End time : 07/07/2026 16:30 UTC
Service impact : Customers who have not configured the LACP service may temporarily experience a service interruption.
Service improvement : As part of our continuous improvement policy for our network infrastructure, we will be upgrading multiple network devices to enhance security and reliability.

Thank you for your understanding.
Jun 22, 16:16 UTC

[GRA3][Dedicated Servers] - Racks GRA0320A02A/B/C incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks GRA0320A02A/B/C has been resolved.

Start time : 06/07/2026 07:09 UTC
End time : 07/07/2026 10:40 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 10:53 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack GRA0320A02A are no longer impacted by the incident.
Ongoing Actions : Our teams are currently working on the last impacted servers of racks GRA0320A02B and GRA0320A02C.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 04:03 UTC

Update - Please find below an update on the situation :

Update :
A significant number of servers across the three racks are back online.

Impacted Service(s) : Some servers in the racks GRA0320A02A/B/C are still temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.
Jul 6, 14:13 UTC

Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified racks.
The root cause has been identified.

Please find the details of this incident below :
Start time : 06/07/2026 07:09 UTC
Impacted Service(s) : All servers in the racks GRA0320A02A/B/C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 07:39 UTC

Jul 6, 2026

[RBX8][Dedicated Servers] - Rack R809R20 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 06/07/2026 16:03 UTC
End time : 06/07/2026 18:42 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 18:44 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack R809R20.

Here are some supplementary details :

Start time : 06/07/2026 16:03 UTC
Impacted Service(s) : Some servers in the Rack R809R20are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 16:31 UTC

[GRA2][Dedicated Servers] - Rack G251A09 incident notification

Resolved - We would like to inform you that an incident occurred in the rack G251A09.
This incident has now been resolved.

Please find the details of this incident below :
Start time : 06/07/2026 06:49 UTC
End time : 06/07/2026 07:10 UTC
Impacted Service(s) : All servers in the rack G251A09 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 6, 07:14 UTC

Jul 5, 2026

[GRA1][Dedicated Servers] - G117A16 / G117A15 / G117A14 Incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 05/07/2026 08:00 UTC
End time : 05/07/2026 18:26 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 18:53 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in racks G117A16 and G117A14 are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 16:48 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The cause of the incident has been identified and fixed, and our teams are now working to repair the servers that were affected.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 10:22 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in G117A16 / G117A15 / G117A14 racks.

Here are some supplementary details :

Start time : 05/07/2026 08:00 UTC
Impacted Service(s) : Some servers in the racks G117A16 / G117A15 / G117A14 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 09:19 UTC

[RBX8][Dedicated Servers] - Rack R805R01 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our offering has been resolved.

Start time : 05/07/2026 10:36 UTC
End time : 05/07/2026 12:42 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 12:53 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are now back online. The team is working to fix the remaining servers that are still affected.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Jul 5, 11:36 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R805R01.

Here are some supplementary details :

Start time : 05/07/2026 10:36 UTC
Impacted Service(s) : All servers in the rack R805R01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 10:52 UTC

[GRA1][Dedicated Servers] - G107A10 / G107A09 / G107A08 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 05/07/2026 06:23 UTC
End time : 05/07/2026 09:49 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 09:54 UTC

Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams have identified the cause of the incident and are currently bringing the servers back online.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 07:12 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in racks G107A10 / G107A09 / G107A08.

Here are some supplementary details :

Start time : 05/07/2026 06:23 UTC
Impacted Service(s) : All servers in racks G107A10 / G107A09 / G107A08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 06:57 UTC

Jul 4, 2026

[RBX8][Dedicated Servers] - Rack R805R01 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering in the rack R805R01 has been resolved.

Start time : 04/07/2026 11:08 UTC
End time : 04/07/2026 15:17 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 15:19 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack R805R01.

Here are some supplementary details :

Start time : 04/07/2026 11:08 UTC
Impacted Service(s) : Some servers in Rack R805R01 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 11:15 UTC

[WAW1][Dedicated Servers] - Rack W15A04 Incident Notification

Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 04/07/2026 14:27 UTC
End time : 04/07/2026 14:33 UTC
Impacted Service(s) : All servers in the rack W15A04 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 4, 14:55 UTC

[SBG3][Storage and Backups] - File Storage Incident Notification

Resolved - We had an incident on our Storage offer which has now been resolved.

Here are some supplementary details :

Start time : 04/07/2026 06:11 UTC
End time : 04/07/2026 06:37 UTC
Impacted Service(s) : The File storage service was temporarily unavailable for some customers in SBG3 region.
Customers Impact : Some customers encountered difficulties accessing their file storage.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Jul 4, 07:22 UTC

[RBX3][Dedicated Servers] - Rack 45F10 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 04/07/2026 03:58 UTC
End time : 04/07/2026 06:47 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 06:49 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 04:16 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 45F10.

Here are some supplementary details :

Start time : 04/07/2026 03:58 UTC
Impacted Service(s) : All servers in the rack 45F10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 04:08 UTC

Jul 3, 2026

[GRA][Virtual Private Servers] - VPS Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 03/07/2026 12:55 UTC
End time : 03/07/2026 18:20 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 18:57 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer in the GRA Region.

Here are some supplementary details :

Start time : 03/07/2026 12:55 UTC
Impacted Service(s) : Some Virtual Private Servers are temporarily unavailable in the GRA Region.
Customers Impact : Some customers are temporarily unable to access their Virtual Private Servers in the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 13:46 UTC

[LIM3][Dedicated Servers] - Rack LIM0313A03B Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 03/07/2026 15:22 UTC
End time : 03/07/2026 15:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 18:26 UTC

Monitoring - Service has been fully restored since 03/07/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/07/2026 15:22 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the public and vRack networks.
Customers Impact : Customers were temporarily unable to access their servers via public and vRack networks located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 16:06 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack LIM0313A03B.

Here are some supplementary details :

Start time : 03/07/2026 15:22 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 15:48 UTC

[GRA4][Dedicated Servers] - Rack GRA0406C01A Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 03/07/2026 12:05 UTC
End time : 03/07/2026 13:51 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 14:18 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0406C01A.

Here are some supplementary details :

Start time : 03/07/2026 12:05 UTC
Impacted Service(s) : Some servers in the rack GRA0406C01A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 13:26 UTC

[LIM1][Dedicated Servers] - Rack L122A11 maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 3, 09:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 09:18 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack L122A11.

Start time : 03/07/2026 08:46 UTC
End time : 03/07/2026 11:48 UTC
Service impact : vRack networks will be temporarily unavailable during the maintenance for servers in L122A11.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jul 3, 09:17 UTC

[WAW1][Dedicated Servers] - Rack WAW0107A01A incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 03/07/2026 00:51 UTC
End time : 03/07/2026 05:04 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 05:27 UTC

Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers in rack WAW0107A01A are no longer impacted by the incident.
Ongoing Actions : Our teams are currently working on the last impacted servers in the specified rack.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 03:31 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack WAW0107A01A.

Here are some supplementary details :

Start time : 03/07/2026 00:51 UTC
Impacted Service(s) : All servers in the rack WAW0107A01A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 02:55 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack WAW0107A01A.

Here are some supplementary details :

Start time : 03/07/2026 00:51 UTC
Impacted Service(s) : All servers in the rack WAW0107A01A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 00:59 UTC

[GRA1][Dedicated Servers] - Multiple racks maintenance notification

Completed - The scheduled maintenance has been completed.
Jul 3, 02:10 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 23:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in GRA1.

List of concerned racks :
- G107A04
- G107A05
- G107A06
- G107A08
- G107A09
- G107A11
- G107A12
- G107A13
- G107A14
- G107A15
- G107B04
- G107B07
- G107B08
- G107B11
- G107B14
- G107B15
- G108A03
- G108A04
- G122B12
- G122B13
- G122B14
- G122B15

Start time : 02/07/2026 23:30 UTC
End time : 03/07/2026 02:30 UTC
Service impact : Network disruption and temporary loss of vRack access may occur during the maintenance window.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be performing maintenance on a network device.

Thank you for your understanding.
Jun 16, 21:01 UTC

Jul 2, 2026

[BHS1][Dedicated Servers] - Racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54 has been resolved.

Start time : 01/07/2026 08:11 UTC
End time : 02/07/2026 20:36 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 21:45 UTC

Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation:
Update : All servers in Racks T01C49, T01C50, T01C51, T01C52 and T01C54 are once again operational.
Some servers in Rack T01C53 are still temporarily unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 18:40 UTC

Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation:
Update : The majority of the servers in racks T01C49, T01C50, T01C51, T01C52, T01C53 and T01C54 are no longer impacted by the incident.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 03:11 UTC

Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation:
Update : All servers in rack T01C48 are no longer impacted by this incident.
Ongoing Actions : Our teams are currently working on the last impacted servers in the other racks.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 23:33 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54.

Here are some supplementary details :

Start time : 01/07/2026 08:11 UTC
Impacted Service(s) : Some servers in the racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 08:29 UTC

[GRA1][Dedicated Servers] - Rack G103B18 maintenance notification

Completed - All services are operational.
Jul 2, 18:11 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/07/2026 06:00 UTC
End time : 02/07/2026 14:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 29, 13:47 UTC

[BHS1][Cooling System] - Rack T01C49 maintenance notification

Completed - The current maintenance has been canceled and it will be rescheduled later.
Thank you for your understanding.
Jul 2, 12:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/07/2026 11:00 UTC
End time : 02/07/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 27, 03:09 UTC

Jul 1, 2026

[GRA][Virtual Private Servers] - Infrastructure maintenance notification

Completed - We would like to inform you that the maintenance on our Virtual Private Servers infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Jul 1, 13:16 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:54 UTC

Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Virtual Private Servers infrastructure.

Start time : 01/07/2026 07:30 UTC
End time : 01/07/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our infrastructure in the GRA region.
Jul 1, 07:53 UTC

[ERI1][Dedicated Servers] - Row E103A maintenance notification

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:31 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure in row E103A.

Start time : 01/07/2026 06:00 UTC
End time : 01/07/2026 11:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 1, 07:29 UTC

[RBX8][Dedicated Servers] - Rack R808R08 Incident Notification

Resolved - We had an incident on our Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 01/07/2026 07:50 UTC
End time : 01/07/2026 08:10 UTC
Impacted Service(s) : All servers in the rack R808R08 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 08:17 UTC

[BHS1][Dedicated Servers] - Rack T02B02 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering in the rack T02B02 has been resolved.

Start time : 01/07/2026 04:26 UTC
End time : 01/07/2026 04:58 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 05:00 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack T02B02.

Here are some supplementary details :

Start time : 01/07/2026 04:26 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 04:34 UTC

Jun 30, 2026

[GRA1][Dedicated Servers] - Rack G127A19 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 30/06/2026 22:38 UTC
End time : 30/06/2026 23:00 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 30, 23:03 UTC

Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified rack.
The root cause has been identified.

Please find the details of this incident below :
Start time : 30/06/2026 22:38 UTC
Impacted Service(s) : vRack network is temporarily unavailable in the specified rack.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 30, 22:46 UTC

[GRA2][Infrastructure] - Rack G263B14 Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jun 30, 14:55 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure in Rack G263B14.

Start time : 30/06/2026 06:00 UTC
End time : 30/06/2026 14:00 UTC
Service impact : Customers could experience a temporary reboot or shutdown in the worst case of their servers.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jun 11, 16:43 UTC

[BHS1][Cooling System] - Rack T01C51 maintenance notification

Completed - All services are operational. No more impact since 30/06/2026 13:46 UTC.
Jun 30, 13:49 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/06/2026 11:00 UTC
End time : 30/06/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 27, 03:08 UTC

[RBX3][Dedicated Servers] - Racks 41F02 41G06 41G07 41H05 41H06 incident notification

Resolved - We had an incident on our Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 30/06/2026 11:15 UTC
End time : 30/06/2026 11:17 UTC
Impacted Service(s) : Servers in the specified racks 41F02 41G06 41G07 41H05 41H06 were no longer able to access the public network.
Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 30, 11:29 UTC

[LIM][Storage and Backups] - Enterprise File Storage maintenance notification

Completed - We would like to inform you that the maintenance on our Storage and Backups is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Jun 30, 08:22 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:00 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 30/06/2026 05:00 UTC
End time : 30/06/2026 11:00 UTC
Service impact : Some Storage Enterprise File Storage services used with vRack Services will be temporarily unavailable for approximately 1 minute during the maintenance period.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Storage infrastructure.

Thank you for your understanding.
Jun 15, 15:25 UTC

Jun 29, 2026

[RBX7][Dedicated Servers] - Rack R717B11 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/06/2026 16:58 UTC
End time : 29/06/2026 22:20 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 22:27 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 29/06/2026 16:58 UTC
Impacted Service(s) : Some servers in the rack R717B11 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 20:31 UTC

[RBX3][Dedicated Servers] - Rack 41B09 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/06/2026 19:16 UTC
End time : 29/06/2026 20:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 20:52 UTC

Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 41B09.

Here are some supplementary details :

Start time : 29/06/2026 19:16 UTC
Impacted Service(s) : All servers in the rack 41B09 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 19:53 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 41B09.

Here are some supplementary details :

Start time : 29/06/2026 19:16 UTC
Impacted Service(s) : All servers in the rack 41B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 19:31 UTC

[LIM3][Dedicated Servers] - Rack LIM0303A01C maintenance notification

Completed - All services are operational. No more impact since 29/06/2026 14:55 UTC.
Jun 29, 15:02 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 14:30 UTC

Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack LIM0303A01C.

Start time : 29/06/2026 14:30 UTC
End time : 29/06/2026 15:30 UTC
Service impact : vRack network will be temporarily unavailable during the maintenance for servers in rack LIM0303A01C.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jun 29, 14:17 UTC

[BHS1][Cooling System] - Rack T02E34 maintenance notification

Completed - The scheduled maintenance has been completed.
Jun 29, 13:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 11:00 UTC

Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/06/2026 11:00 UTC
End time : 29/06/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 27, 03:06 UTC

[RBX7][Dedicated Servers] - Rack R709B06 incident notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/06/2026 06:19 UTC
End time : 29/06/2026 06:26 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 06:48 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R709B06.

Here are some supplementary details :

Start time : 29/06/2026 06:19 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 06:47 UTC

[GRA1][Dedicated Servers] - Racks G107A04 / G107A03 / G107A02 Incident Notification

Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/06/2026 01:41 UTC
End time : 29/06/2026 02:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 02:32 UTC

Identified - We have new informations regarding the incident that affects your service(s).

Please find below an update on the situation:
Update : All servers are operational in Racks G107A03 / G107A02, but some servers in Rack G107A04 are still temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 02:24 UTC

Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks G107A04 / G107A03 / G107A02.

Here are some supplementary details :

Start time : 29/06/2026 01:41 UTC
Impacted Service(s) : All servers in Racks G107A04 / G107A03 / G107A02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 01:48 UTC

About This Site

Scheduled Maintenance

[GRA1][Cooling System] - Rack G107A10 Maintenance Notification Jul 15, 2026 06:00-14:00 UTC

[GRA2][Dedicated Servers] - Rack G233B07 Migration Notification Jul 16, 2026 04:00-06:00 UTC

[GRA2][Cooling System] - Rack G265A02 maintenance notification Jul 16, 2026 06:00-14:00 UTC

[WAW1][Dedicated Servers] - Racks W17A09 - W17A10 - W17A11 - W17A14 - W17B08 Maintenance Notification Jul 16, 2026 06:00-10:00 UTC

[WAW1][Dedicated Servers] - Racks W17A07 - W17A04 - W17A03 - W17A02 - W17A01 Maintenance Notification Jul 16, 2026 06:00-10:00 UTC

[SBG5][Dedicated Servers] - Rack SBG0504A06C maintenance notification Jul 19, 2026 05:00-10:00 UTC

[RBX6][Network] - Network Equipment Maintenance Notification Jul 21, 2026 01:00-04:00 UTC

[LIM1][Dedicated Servers] - Rack L102A11 maintenance notification Jul 21, 2026 07:00-08:00 UTC

[LIM1][Dedicated Servers] - Rack L112A03 maintenance notification Jul 21, 2026 07:00-08:00 UTC

[RBX5][Dedicated Servers] - Multiple racks maintenance notification Jul 22, 2026 01:00-04:00 UTC

[GRA4][Cooling System] - Rack GRA0404A01A Maintenance Notification Jul 22, 2026 06:00-14:00 UTC

[LIM1][Dedicated Servers] - Rack L115B05 maintenance notification Jul 22, 2026 07:00-08:00 UTC

[LIM1][Dedicated Servers] - Rack L115B06 maintenance notification Jul 22, 2026 07:00-08:00 UTC

[GRA4][Cooling System] - Rack GRA0404A01B Maintenance Notification Jul 23, 2026 06:00-14:00 UTC

[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification Jul 23, 2026 06:00-14:00 UTC

[GRA3][Dedicated Servers] - Rack GRA0326B03C maintenance notification Jul 23, 2026 06:00-14:00 UTC

[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification Jul 27, 2026 06:00-13:00 UTC

[GRA1][Dedicated Servers] - Multiple racks maintenance notification Aug 11, 2026 07:00-10:10 UTC

Past Incidents

[GRA1][Cooling System] - Rack G107A10 Maintenance Notification Jul `15`, `2026` `06:00`-`14:00` UTC

[GRA2][Dedicated Servers] - Rack G233B07 Migration Notification Jul `16`, `2026` `04:00`-`06:00` UTC

[GRA2][Cooling System] - Rack G265A02 maintenance notification Jul `16`, `2026` `06:00`-`14:00` UTC

[WAW1][Dedicated Servers] - Racks W17A09 - W17A10 - W17A11 - W17A14 - W17B08 Maintenance Notification Jul `16`, `2026` `06:00`-`10:00` UTC

[WAW1][Dedicated Servers] - Racks W17A07 - W17A04 - W17A03 - W17A02 - W17A01 Maintenance Notification Jul `16`, `2026` `06:00`-`10:00` UTC

[SBG5][Dedicated Servers] - Rack SBG0504A06C maintenance notification Jul `19`, `2026` `05:00`-`10:00` UTC

[RBX6][Network] - Network Equipment Maintenance Notification Jul `21`, `2026` `01:00`-`04:00` UTC

[LIM1][Dedicated Servers] - Rack L102A11 maintenance notification Jul `21`, `2026` `07:00`-`08:00` UTC

[LIM1][Dedicated Servers] - Rack L112A03 maintenance notification Jul `21`, `2026` `07:00`-`08:00` UTC

[RBX5][Dedicated Servers] - Multiple racks maintenance notification Jul `22`, `2026` `01:00`-`04:00` UTC

[GRA4][Cooling System] - Rack GRA0404A01A Maintenance Notification Jul `22`, `2026` `06:00`-`14:00` UTC

[LIM1][Dedicated Servers] - Rack L115B05 maintenance notification Jul `22`, `2026` `07:00`-`08:00` UTC

[LIM1][Dedicated Servers] - Rack L115B06 maintenance notification Jul `22`, `2026` `07:00`-`08:00` UTC

[GRA4][Cooling System] - Rack GRA0404A01B Maintenance Notification Jul `23`, `2026` `06:00`-`14:00` UTC

[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification Jul `23`, `2026` `06:00`-`14:00` UTC

[GRA3][Dedicated Servers] - Rack GRA0326B03C maintenance notification Jul `23`, `2026` `06:00`-`14:00` UTC

[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification Jul `27`, `2026` `06:00`-`13:00` UTC

[GRA1][Dedicated Servers] - Multiple racks maintenance notification Aug `11`, `2026` `07:00`-`10:10` UTC