OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 2024 - 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 18/06/2024 20:00 UTC
End time : 18/06/2024 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be upgrading some network equipment.

Thank you for your understanding.

Jun 18, 2024 20:00-23:00 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH01 Operational
ERI Operational
GRA Operational
IEB01 Operational
LIM Operational
MR901 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
SYD3 Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 19/06/2024 04:00 UTC
End time : 19/06/2024 11:00 UTC
Service impact : Each server in racks 80A10 - 80A04 will be unreachable during the maintenance
Service improvement : Following our continuous improvement policy, we will be moving servers in racks 80A10 - 80A04

Thank you for your understanding.

Posted on May 14, 2024 - 22:04 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 20/06/2024 03:00 UTC
End time : 20/06/2024 06:00 UTC
Service impact : Public network will be temporarily unavailable for servers in rack G224B16. Vrack network will be temporarily unavailable for servers in rack G224B19.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment

Thank you for your understanding.

Posted on Jun 06, 2024 - 15:37 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 20/06/2024 03:00 UTC
End time : 20/06/2024 06:00 UTC
Service impact : Public network will be temporarily unavailable for servers in rack S350A05. Vrack network will be temporarily unavailable for servers in rack S332A03.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment

Thank you for your understanding.

Posted on Jun 06, 2024 - 15:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/06/2024 01:00 UTC
End time : 21/06/2024 03:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade some network equipment to harmonize our network infrastructure.

Thank you for your understanding.

Posted on Jun 18, 2024 - 18:09 UTC
[RBX3][Dedicated Servers] - Rack 42F18 Jun 24, 2024 01:00-04:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 24/06/2024 01:00 UTC
End time : 24/06/2024 04:00 UTC
Service impact : Servers in rack 42F18 will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be replacing an electrical equipment.

Thank you for your understanding.

Posted on Jun 06, 2024 - 15:09 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 25/06/2024 04:00 UTC
End time : 25/06/2024 11:00 UTC
Service impact : Each server in racks 80A10 - 80A11 - 80A12 - 80A04 will be unreachable during the maintenance
Service improvement : Following our continuous improvement policy, we will be moving servers in racks 80A10 - 80A11 - 80A12 - 80A04

Thank you for your understanding.

Posted on May 14, 2024 - 22:17 UTC
As part of our continuous improvement plan, maintenance is scheduled on our iPXE API offer.

If you have never used the OVHcloud API, then you can ignore this message since this feature is not and has never been available in the OVHcloud control panel.

In the past months, we have simplified the API call format used to boot a server from a custom iPXE script: see documentation.

Start time : 25/06/2024 13:00 UTC
End time : 25/06/2024 13:15 UTC
Service impact : None
Service improvement : If your server is still configured to boot from iPXE scripts in the old location, starting from 25th of June 2024 we will change it to the new location under the bootScript attribute for the affected dedicated servers.
You don't need to reboot your server. Next time the server will reboot it will be completely smooth and automatically boot from iPXE script in new location.

Posted on May 22, 2024 - 22:14 UTC
As part of our continuous improvement plan, maintenance is scheduled on our API.

The 03th of July 2024, the following API call will be definitely removed:
GET /dedicated/server/{serviceName}/install/templateCapabilities

Start time : 03/07/2024 08:30 UTC
End time : 03/07/2024 08:45 UTC
Service impact : None
Service improvement : This API call was previously useful for old Windows OS installers that were not compatible with installation on another diskgroup on servers with multiple diskgroups.
Since then all OSes can be installed on any diskgroup.

Thank you for your understanding.

Posted on May 28, 2024 - 22:23 UTC
As part of our continuous improvement plan, maintenance is scheduled on our API offer.

This will affect some functionality.

Start time : 10/09/2024 08:30 UTC
End time : 10/09/2024 08:45 UTC
Service impact : None
Service improvement : Following our continuous improvement policy, API will stop to accept SSH key id for OS reinstallation.

Posted on May 22, 2024 - 22:51 UTC
Past Incidents
Jun 18, 2024
Resolved - Start time : 18/06/2024 18:53 UTC
End time : 18/06/2024 19:01 UTC
Root Cause : Network device has reloaded due to an hardware issue.
Public Network was unreachable.
Our technical teams resolved the issue. All impacted services are now operational.

Jun 18, 19:31 UTC
Resolved - Start time : 17/06/2024 06:35 UTC
End time : 18/06/2024 01:00 UTC
Root cause : Due to the following maintenance operations: https://network.status-ovhcloud.com/incidents/c31tq8g5grcq
Our technical teams resolved the issue. All impacted services are now operational.

Jun 18, 11:46 UTC
Update - Most of the impacted servers are operational anew.
Our technical teams are hands on the remaining ones.

Jun 17, 14:18 UTC
Identified - Start time : 17/06/2024 06:35 UTC
Service impact : Some servers in the following racks G108A12, G108A15, G132A16, G118B02, G108A02, G118B17, G118B19, G132B22, G118B15, G118B18, G118B12 and G211B04 are unreachable
Root cause : Due to the following maintenance operations: https://network.status-ovhcloud.com/incidents/c31tq8g5grcq
Ongoing actions : Our technical teams are working on a fix.

Jun 17, 07:38 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 10:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 18/06/2024 04:00 UTC
End time : 18/06/2024 11:00 UTC
Service impact : Each server in racks 80A08 - 80A09 - 80A04 will be unreachable during the maintenance
Service improvement : Following our continuous improvement policy, we will be moving servers in racks 80A08 - 80A09 - 80A04

Thank you for your understanding.

May 14, 21:56 UTC
Completed - The scheduled maintenance has been completed.
Jun 18, 05:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our BareMetal offer.

Start time : 18/06/2024 05:00 UTC
End time : 18/06/2024 06:00 UTC
Service impact : Network will be unreachable during the intervention
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade some network equipment to homogenize our network infrastructure.

Thank you for your understanding.

Jun 4, 19:56 UTC
Resolved - Start time : 18/06/2024 00:58 UTC
End time : 18/06/2024 02:45 UTC
Root cause : Cooling system issue.
Our technical teams resolved the issue. All impacted services are now operational.

Jun 18, 02:47 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 18, 01:48 UTC
Investigating - Start time : 18/06/2024 00:58 UTC
Service impact : Some of servers in the rack 52B18 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 18, 01:08 UTC
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 17/06/2024 20:00 UTC
End time : 17/06/2024 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams will be upgrading some network equipment.

Thank you for your understanding.

Jun 12, 13:22 UTC
Completed - The maintenance wont be completed in scheduled time.
It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.

Jun 17, 19:18 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our vRack offer.

This may temporarily affect availability.

Start time : 18/06/2024 01:00 UTC
End time : 18/06/2024 04:00 UTC
Service impact : vRack will be temporarily unavailable for 2 hours during the maintenance for racks 46G30,46G31,46G26, 46D09, 46G27, 46G28, 46G23, 46G24, 46G25, 46D10, 46G20, 46G21, 46G22, 46G17, 46G18, 46G19, 46H29, 46H30 and 46H31.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.

May 31, 19:26 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 11:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 17/06/2024 09:00 UTC
End time : 17/06/2024 10:00 UTC
Service impact : This maintenance may affect reboots to disk or in rescue mode for servers running very old hardware
Service improvement : As part of our continuous improvement policy of our servers, we will be changing the boot firmware of legacy boot servers in RBX1

Thank you for your understanding.

Jun 11, 16:03 UTC
Completed - The scheduled maintenance has been completed.
Jun 17, 02:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 17/06/2024 02:00 UTC
End time : 17/06/2024 03:00 UTC
Service impact : Public network will be temporarily unavailable for servers in rack 24C01.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.

Jun 6, 15:22 UTC
Jun 16, 2024
Resolved - Start time : 16/06/2024 20:12 UTC
End time : 16/06/2024 20:54 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a power supply.

Jun 16, 21:07 UTC
Update - Some servers are operational again.
Jun 16, 20:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 16, 20:31 UTC
Investigating - Start time : 16/06/2024 20:12 UTC
Service impact : All servers in the rack T05F33 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 16, 20:19 UTC
Resolved - Start time : 16/06/2024 02:05 UTC
End time : 16/06/2024 02:16 UTC
Service impact : Services are working as they should be.
Root cause : It was due to a malfunction on a hardware.

Jun 16, 02:33 UTC
Update - Private and public network are operational . Customers are unable to access to their server.
Jun 16, 02:28 UTC
Investigating - Start time : 16/06/2024 02:05 UTC
Service impact : All servers in the racks R821R27 R821R26 R821R25 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 16, 02:22 UTC
Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - Start time : 14/06/2024 22:41 UTC
End time : 14/06/2024 23:16 UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.

Jun 14, 23:18 UTC
Identified - Start time : 14/06/2024 22:41 UTC
Service impact : A significant number of servers in the rack 45D23 are no longer responding.
Root cause : Electrical disjunction
Ongoing actions : Our team are working to fix the issue

Jun 14, 23:16 UTC
Investigating - Start time : 14/06/2024 22:41 UTC
Service impact : A significant number of servers in the rack 45D23 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 14, 23:15 UTC
Resolved - Start time : 14/06/2024 21:00 UTC
End time : 14/06/2024 21:25 UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.

Jun 14, 21:37 UTC
Investigating - Start time : 14/06/2024 21:00 UTC
Service impact : A significant number of servers in the racks 55D02 and 55D03 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 14, 21:09 UTC
Resolved - Start Time : 13/06/2024 08:19 UTC
End Time : 14/06/2024 03:40 UTC
Root cause : : Incident du to : https://network.status-ovhcloud.com/incidents/7gzcl01y018w
Our technical teams resolved the issue. All impacted services are now operational.
Thank you for your patience

Jun 14, 08:34 UTC
Update - We are continuing to work on a fix for this issue.
Jun 13, 17:41 UTC
Update - Most of servers are now operational.
If you still experience an issue, don't hesitate to contact the support.

Jun 13, 12:59 UTC
Update - Services are starting to recover their operational capacity.
If you still experience an issue, don't hesitate to contact the support.

Jun 13, 11:51 UTC
Update - We are continuing to work on a fix for this issue.
Jun 13, 11:45 UTC
Update - Power will be restored on the impacted room early in the afternoon. An update will be published at 13:00 UTC
Jun 13, 11:18 UTC
Update - We will get back to you early this afternoon as soon as we have more information on this subject.
Jun 13, 09:18 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 13, 09:15 UTC
Investigating - Start time : 13/06/2024 08:19 UTC
Service impact : All servers in the room G131 are no longer responding.
Ongoing actions : Our teams are investigating to fix it.
Update will be posted as significant progress is made.
Related Incident :https://network.status-ovhcloud.com/incidents/kmsslw6lncjj

Jun 13, 09:04 UTC
Completed - The scheduled maintenance has been completed.
Jun 14, 04:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our vRack offer.

Start time : 14/06/2024 01:00 UTC
End time : 14/06/2024 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.

May 31, 21:27 UTC
Resolved - Start time : 14/06/2024 01:00 UTC
End time : 14/06/2024 03:43 UTC
Root cause : Network equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.

Jun 14, 03:53 UTC
Identified - Start time : 14/06/2024 02:23 UTC
Service impact : A significant number of servers in the following racks are no longer responding :
46I02 - 46H26 - 46H27 - 46H28 - 46H23 - 46H24 - 46H25 - 46H20 - 46H21 - 46H22 - 46N02 - 46N03 - 46N04 - 46N05 - 46N09 - 46I03 - 46H17 - 46I29 - 46I30 - 46I31
Root cause : Network equipment malfunction
Ongoing actions : Our teams are working to fix the issue.

Update will be posted as significant progress is made.

Jun 14, 02:03 UTC
Jun 13, 2024
Resolved - Start time : 13/06/2024 17:02 UTC
End time : 13/06/2024 17:28 UTC
Service impact : vRack was temporarily unavailable on servers in rack T01C43.
Root cause : Network equipment issue.
Our technical teams resolved the issue. All impacted services are now operational.

Jun 13, 17:34 UTC
Completed - The scheduled maintenance has been completed.
Jun 13, 10:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 07:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our vRack offer.

This may temporarily affect availability.

Start time : 13/06/2024 07:00 UTC
End time : 13/06/2024 10:00 UTC
Service impact : vRack will be temporarily unavailable for 2 hours during the maintenance for racks T05F16, T05F24, T05F26, T05F27, T05F30, T05F31, T05F33, T05F34, T05F35, T05F37, T05F38, T05F39, T05G08, T05G22, T05G23 and T06A02.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.

May 31, 21:19 UTC
Jun 12, 2024
Resolved - Start time : 12/06/2024 19:55 UTC
End time : 12/06/2024 20:12 UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.

Jun 12, 21:29 UTC
Identified - Start time : 12/06/2024 19:55 UTC
Service impact : Public network is down
Root cause : Electrical disjunction
Ongoing actions : Our team are working to fix de issue

Jun 12, 20:15 UTC
Investigating - Start time : 12/06/2024 19:55 UTC
Service impact : Public network is down
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 12, 20:09 UTC
Resolved - Start time : 12/06/2024 18:14 UTC
End time :12/06/2024 19:25 UTC
Root cause : Electrical disjunction
Our technical teams resolved the issue. All impacted services are now operational.

Jun 12, 19:35 UTC
Identified - Start time : 12/06/2024 18:14 UTC
Service impact : Vrack network is down on 46H29 - 46H30 - 46H31 - 46G31 - 46G30 - 46G28 - 46G27 - 46G26 - 46G25 - 46G24 - 46G23 - 46G22 - 46G21 - 46G20 - 46G19 - 46G18 - 46G17 - 46D10 and 46D09
Root cause : Electrical disjunction
Ongoing actions : Our team are working to fix the issue.

Jun 12, 19:02 UTC
Investigating - Start time : 12/06/2024 18:14 UTC
Service impact : Vrack network is down on 46H29 - 46H30 - 46H31 - 46G31 - 46G30 - 46G28 - 46G27 - 46G26 - 46G25 - 46G24 - 46G23 - 46G22 - 46G21 - 46G20 - 46G19 - 46G18 - 46G17 - 46D10 and 46D09
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 12, 18:34 UTC
Completed - The maintenance has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.

Jun 12, 17:47 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 12/06/2024 23:30 UTC
End time : 13/06/2024 02:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.

May 22, 22:02 UTC
Resolved - Start time : 12/06/2024 08:24 UTC
End time : 12/06/2024 09:14 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a hardware.

Jun 12, 09:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 12, 08:33 UTC
Investigating - Start time : 12/06/2024 08:24 UTC
Service impact : Private and Public networks (if LACP Link Aggregation Control Protoco not configured on customer side )in the rack R804R19 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 12, 08:33 UTC
Resolved - Start time : 12/06/2024 07H32 UTC
End time : 12/06/2024 08H45 UTC
Service impact : Services are working as they should be.
Root cause : It was due to a malfunction on a hardware.

Jun 12, 09:05 UTC
Update - We are continuing to work on a fix for this issue.
Jun 12, 08:28 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 12, 07:40 UTC
Investigating - Start time : 12/06/2024 07H32 UTC
Service impact : All servers in the rack G118B06 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 12, 07:39 UTC
Resolved - Start time : 12/06/2024 04:00 UTC
End time : 12/06/2024 07:29 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause : A malfunction on a software needed to be corrected.

Jun 12, 07:35 UTC
Update - The root cause has been identified, the late logs are being indexed, customers should expect a maximum of 3 hours of lag.
Jun 12, 06:48 UTC
Update - Related incident :https://bare-metal-servers.status-ovhcloud.com/incidents/gqblq7jsvd21
Jun 12, 06:44 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 12, 06:31 UTC
Investigating - Start time : 12/06/2024 04:00 UTC
Service impact : One of the backend software currently encounters errors, If logs received since the incident are safe, they cannot be currently requested.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Jun 12, 06:27 UTC
Completed - The scheduled maintenance has been completed.
Jun 12, 06:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 01:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our vRack offer.

Start time : 12/06/2024 01:00 UTC
End time : 12/06/2024 04:00 UTC
Service impact : vRack will be temporarily unavailable for 1 hour and 30 minutes during the maintenance for racks G108A14, G108A15, G108A16, G108B04, G108B05, G108B06, G108B10, G108B11, G108B19, G108B02, G108B03, G108B06, G117A18, G118B10, G118B09, G118B14, G118B12, G118B13, G118B15 and G118B16.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.

May 28, 17:43 UTC
Resolved - Start time : 12/06/2024 03:15 UTC
End time : 12/06/2024 06:10 UTC
Service impact : The situation is back to normal, the service is running nominally.

Jun 12, 06:38 UTC
Update - Some servers are getting operational again.
Jun 12, 06:11 UTC
Update - We are continuing to work on a fix for this issue.
Jun 12, 06:02 UTC
Update - Some servers in these racks are impacted by this incident.
Jun 12, 05:21 UTC
Update - The following racks are impacted : G108A14,G108A15,G108A16,G108B04,G108B05,G108B06,G108B10,G108B11,G108B19,G108B02,G108B03,G117A18,G118B10,G118B09,G118B14,G118B12,G118B13,G118B15,G118B16
Jun 12, 04:55 UTC
Identified - Start time : 12/06/2024 03:15 UTC
Service impact : The vRack is currently unavailable for some racks.
Root cause : Operations on this maintenance https://bare-metal-servers.status-ovhcloud.com/incidents/gqblq7jsvd21
Ongoing actions : Our technical teams are working on a fix.

Jun 12, 04:24 UTC
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024
Resolved - Start time : 09/06/2024 07:17 UTC
End time : 09/06/2024 09:26 UTC
Root cause : Network equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.

Jun 9, 09:29 UTC
Identified - Start time : 09/06/2024 07:17 UTC
Service impact : Public network device are unreachable
Root cause : Network equipment malfunction
Ongoing actions : Our team are working to fix the issue

Jun 9, 08:50 UTC
Investigating - Start time : 09/06/2024 07:17 UTC
Service impact : Public network device are unreachable
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 9, 07:29 UTC
Jun 8, 2024
Completed - The scheduled maintenance has been completed.
Jun 8, 21:42 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 20:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 08/06/2024 20:30 UTC
End time : 08/06/2024 21:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing electrical works on rack R717B08.

Thank you for your understanding.

Jun 4, 08:30 UTC
Resolved - Start time : 08/06/2024 15:15 UTC
End time : 08/06/2024 21:10 UTC
Root cause : Network equipment issue.
Our technical teams resolved the issue. All impacted services are now operational.

Jun 8, 21:19 UTC
Identified - Start time : 08/06/2024 15:15 UTC
Service impact : The vRack service in the rack BHS0811B05A is down.
Ongoing actions : Our teams have to replace the faulty network equipment.
Update will be posted as significant progress is made.

Jun 8, 16:09 UTC
Resolved - Start time : 08/06/2024 01:13 UTC
End time : 08/06/2024 03:39 UTC
Root cause : Cooling system issue.
Our technical teams resolved the issue. All impacted services are now operational.

Jun 8, 03:43 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 8, 01:41 UTC
Investigating - Start time : 08/06/2024 01:13 UTC
Service impact : Some of servers in racks G115B05, G115B06 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 8, 01:34 UTC
Jun 7, 2024
Resolved - Start time : 07/06/2024 04:59 UTC
End time : 07/06/2024 06:13 UTC
Root cause : Electrical issue.
Our technical teams resolved the issue. All impacted services are now operational.

Jun 7, 06:17 UTC
Update - Most of the affected servers are now up and running. Our technical teams are working on the remaining servers.
Jun 7, 05:51 UTC
Identified - Start time : 07/06/2024 04:59 UTC
Service impact : Some servers in rack 56A11 are no longer responding.
Root cause : Electrical issue.
Ongoing actions : Our technical teams are working on the issue.
Update will be posted as significant progress is made.

Jun 7, 05:48 UTC
Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 10:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure

Start time : 06/06/2024 05:00 UTC
End time : 06/06/2024 08:00 UTC
Service impact : Latencies for customer requests will be observed.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Jun 3, 07:45 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 10:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 09:00 UTC
Scheduled - Due to Broadcom's acquisition of VMware, Broadcom has decided to end the general availability of their Free vSphere Hypervisor (ESXi). OVHcloud will remove all ESXi images from our Operating System Template Catalog for our BareMetal Dedicated Servers on June, 6th 2024.

Start time : 06/06/2024 09:00 UTC
End time : 06/06/2024 09:30 UTC
Service impact : Free vSphere Hypervisor (ESXi) images removed

Please note that this change will not impact your current servers utilizing ESXi images.
However, you will not be able to reinstall your current server or install a new server using any of the ESXi templates previously provided by OVHcloud.

Jun 4, 15:03 UTC
Completed - The scheduled maintenance has been completed.
Jun 6, 08:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 06/06/2024 07:00 UTC
End time : 06/06/2024 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.

May 30, 08:29 UTC
Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 01:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:00 UTC
Scheduled - Start time : 02/06/2024 22:00 UTC
End time : 05/06/2024 05:00 UTC
Service impact : Servers being moved from RBX1 to RBX2 might be unavailable for up to 7 hours during the night (22:00 UTC => 05:00 UTC).
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to move servers from RBX1 to RBX2 due to the EoL (End of life) of RBX1.

May 17, 03:56 UTC
Jun 4, 2024
Resolved - Start time : 04/06/2024 08:48 UTC
End time : 04/06/2024 13:10 UTC
Service impact :The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on some hardwares..

Jun 4, 13:29 UTC
Update - Servers in rack G209B18 are reachable.
Update will be posted as significant progress is made.

Jun 4, 11:54 UTC
Update - Servers in rack G209B16 are reachable.
Update will be posted as significant progress is made.

Jun 4, 10:08 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 4, 09:30 UTC
Investigating - Start time : 04/06/2024 08:48 UTC
Service impact : Some of servers in racks G209B18 - G209B17 - G209B16 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 4, 09:21 UTC
Resolved - Start time : 13/05/2024 09:00 UTC
End time : 03/06/2024 15:00 UTC
Service impact : The situation is back to normal, the service is running nominally.
Root cause :A malfunction on a software has been corrected.

Jun 4, 13:15 UTC
Identified - Start time : 13/05/2024 09:00 UTC
Service impact : Some customers are unable to install the chosen OS
Root cause : https://bare-metal-servers.status-ovhcloud.com/incidents/hc28b8ppr7q8
Ongoing actions : Our teams have found the cause and are working on resolving the issue. Update will be posted as significant progress is made.

May 31, 07:50 UTC
Resolved - Start time : 04/06/2024 10:17 UTC
End time : 04/06/2024 12:56 UTC
Root cause : Incident due to cooling system issue.
Our technical teams resolved the issue. All impacted services are now operational.

Jun 4, 12:58 UTC
Update - Servers in rack 14A09 are reachable.
Update will be posted as significant progress is made.

Jun 4, 12:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 4, 11:44 UTC
Investigating - Start time : 04/06/2024 10:17 UTC
Service impact : Some of servers in racks 14A08 - 14A09 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

Jun 4, 10:20 UTC