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OVHcloud Bare Metal Cloud Status

Current status
Legend
  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[RBX1][Dedicated Servers] - Kimsufi / SoyouStart servers
Investigating - Start time : 21/09/2023 20:20 UTC
Service impact : Some Kimsufi and Soyoustart servers are currently unreachable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 21, 2023 - 20:45 UTC
[RBX1][Network] - Network equipment maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 2023 - 19:00 UTC
Scheduled - Start time : 21/09/2023 19:00 UTC
End time : 21/09/2023 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a multiples network equipments.

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
MUM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Partial Outage
BHS Operational
ERI Operational
GRA Operational
LIM Operational
MUM Operational
RBX Partial Outage
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YMN Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
MUM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[RBX5][Infrastructure] - Racks 45D07/45D08/45D09/45D12/45D13 Sep 22, 2023 06:00-15:00 UTC
Start time : 22/09/2023 06:00 UTC
End time : 22/09/2023 15:00 UTC
Service impact : At the end of the maintenance, some servers in racks 45D07/45D08/45D09/45D12/45D13 will undergo a soft shutdown
Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX5
Posted on Sep 12, 2023 - 21:54 UTC
[RBX3][Infrastructure] - Racks 42A06/42C05/42C13/42D21/42E17 Sep 25, 2023 06:00-15:00 UTC
Start time : 25/09/2023 06:00 UTC
End time : 25/09/2023 15:00 UTC
Service impact : At the end of the maintenance, some servers in racks 42A06, 42C05, 42C13, 42D21 and 42E17 will undergo a soft shutdown
Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX3
Posted on Sep 12, 2023 - 17:15 UTC
[DE1][Block Storage] - CEPH cluster Upgrade Sep 25, 2023 08:00 - Sep 26, 2023 18:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 2023 - 05:57 UTC
Scheduled - Start time : 25/09/2023 08:00 UTC
End time : 26/09/2023 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, our teams will upgrade CEPH cluster in DE1.
Aug 30, 2023 - 23:10 UTC
[RBX4][Dedicated Servers] - Rack 54B17 Sep 26, 2023 06:00-10:00 UTC
Start time : 26/09/2023 06:00 UTC
End time : 26/09/2023 10:00 UTC
Service impact : Each server in rack 54B17 will be unreachable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, our teams will move servers from rack 54B17 to rack 54B18.
Posted on Sep 14, 2023 - 20:22 UTC
[RBX3][Infrastructure] - Racks 43B06/43J01/43J06/43L06/43J08/43S08 Sep 26, 2023 06:00-15:00 UTC
Start time : 26/09/2023 06:00 UTC
End time : 26/09/2023 15:00 UTC
Service impact : At the end of the maintenance, some servers in racks 43B06/43J01/43J06/43L06/43J08/43S08 will undergo a soft shutdown
Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX3
Posted on Sep 12, 2023 - 22:01 UTC
[SGP1/SYD1][Dedicated Servers] - Network equipment version upgrade Sep 26, 2023 17:00-20:00 UTC
Start time : 26/09/2023 17:00 UTC
End time : 26/09/2023 20:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Posted on Aug 24, 2023 - 17:22 UTC
[RBX4][Infrastructure] - Racks 51B08/51B09/51B13/51B17/52B03 Sep 27, 2023 06:00-15:00 UTC
Start time : 27/09/2023 06:00 UTC
End time : 27/09/2023 15:00 UTC
Service impact : At the end of the maintenance, some servers in racks 51B08/51B09/51B13/51B17/52B03 will undergo a soft shutdown
Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX4
Posted on Sep 12, 2023 - 22:06 UTC
[SGP1][Dedicated Servers] - Network equipment version upgrade Sep 28, 2023 17:00-20:00 UTC
Start time : 28/09/2023 17:00 UTC
End time : 28/09/2023 20:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Posted on Aug 24, 2023 - 17:31 UTC
[GRA1][Network] - Vrack network equipment maintenance - Rack G105B02 Sep 28, 2023 22:30-23:00 UTC
Start time : 28/09/2023 22:30 UTC
End time : 28/09/2023 23:00 UTC
Service impact : loss of connectivity on vrack network during the maintenance.
Service improvement : As part of our continuous improvement policy, we will have to carry out interventions on vrack network equipment in G105B02.
Posted on Sep 19, 2023 - 17:49 UTC
[GLOBAL][Baremetal] - Debian-8-based rescue system (rescue64-pro) removal Oct 3, 2023 08:00 - Nov 3, 2023 10:50 UTC
Start time: 03/10/2023 08:00 UTC
End time: 03/11/2023 10:50 UTC
Service impact: The Debian-8-based rescue system (rescue64-pro) will no longer be available after 03/10/2023
Service improvement: The objective of this maintenance is to remove the Debian-8-based rescue system (rescue64-pro) for all Baremetal products.
Customers should start using the new Debian-10-based rescue system (rescue-customer).
The old Web interface is no longer present on the new version.
Please follow this procedure to troubleshoot hardware problems: https://help.ovhcloud.com/csm/en-dedicated-servers-hardware-diagnostics?id=kb_article_view&sysparm_article=KB0043506
Posted on Aug 02, 2023 - 14:39 UTC
[GLOBAL][NAS HA] - NFSv4.1 support maintenance Oct 10, 2023 04:30 - Oct 12, 2023 13:00 UTC
Start time : 10/10/2023 04:30 UTC
End time : 12/10/2023 13:00 UTC
Service impact : During the maintenance, a restart of the server-side NFS daemon will be made.
So a service interruption of less than a second may be observed
Service improvement : The objective of this maintenance is to make NFSv4.1 automatically supported by default on all SSD-based NAS-HA over the current NFSv3.

Some changes might be observed from cutomers side which are as follow:
* For your future NAS-HA orders, NFSv4.1 will be used by default when mounting your file shares.
If needed, you will be able to choose between v3 and v4.1 when mounting your shares using the mount utility.
* For existing ones, it will depend on what you did initially:
- If you didn't force NFSv3 when mounting your shares: NFSv4.1 will be applied if the server or the client service is restarted.
You can decide to force NFSv3 using the same mount utility.
- If you forced NFSv3 when mounting your shares: nothing will change, you will keep your original configuration.
Posted on Sep 12, 2023 - 08:49 UTC
[SYD1][Dedicated Servers] - Network equipment version upgrade Oct 18, 2023 21:00 - Oct 19, 2023 01:00 UTC
Start time : 18/10/2023 21:00 UTC
End time : 19/10/2023 01:00 UTC
Service impact : none
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Posted on Aug 01, 2023 - 21:33 UTC
[GRA1/SGP1][Dedicated Servers] - Network equipment version upgrade Nov 29, 2023 21:00 - Nov 30, 2023 00:00 UTC
Start time : 29/11/2023 21:00 UTC
End time : 30/11/2023 00:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Posted on Aug 24, 2023 - 17:44 UTC
Past Incidents
Sep 21, 2023
[SGP1][Dedicated Servers] - Network equipment version upgrade
Completed - The scheduled maintenance has been completed.
Sep 21, 21:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 17:01 UTC
Scheduled - Start time : 21/09/2023 17:00 UTC
End time : 21/09/2023 21:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a version upgrade on multiple network equipment.
Aug 24, 18:10 UTC
[BHS5][Dedicated Servers] - T05E30
Completed - Start time : 21/09/2023 10:00 UTC
End time : 21/09/2023 11:43 UTC
Service impact : Server outage during the intervention.
Service improvement : As part of our continuous improvement policy, we will be replacing electrical equipment in the rack T05E30.
Sep 21, 11:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 10:00 UTC
Scheduled - Start time : 21/09/2023 10:00 UTC
End time : 21/09/2023 12:00 UTC
Service impact : Server outage during the intervention.
Service improvement : As part of our continuous improvement policy, we will be replacing electrical equipment in the rack T05E30.
Aug 31, 16:34 UTC
[RBX6/FRA1/GRA2][Dedicated Servers] - Network equipement operation
Completed - The scheduled maintenance has been completed.
Sep 21, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 21:00 UTC
Scheduled - Start time : 20/09/2023 21:00 UTC
End time : 21/09/2023 01:00 UTC
Service impact : None
Service improvement : In order to maintain continuous improvement of our internal network infrastructure and to have a homogeneous park, we will do an operation on a network equipment.
Sep 20, 15:01 UTC
Sep 20, 2023
[RBX4][Network] - Rack 54C20
Resolved - Start time : 20/09/2023 20:32 UTC
End time : 20/09/2023 20:55 UTC
Root cause : Network equipment rebooted
Our technical teams resolved the issue. All impacted services are now operational.
Sep 20, 21:07 UTC
Investigating - Start time : 20/09/2023 20:32 UTC
Service impact : vRack network is down.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 20, 20:38 UTC
[RBX1][Dedicated Servers] - Rack 12B01
Resolved - Start time : 20/09/2023 05:15 UTC
End time : 20/09/2023 06:26 UTC
Root cause : Incident is due to a circuit breaker that has broken caused by a hardware fault.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 20, 06:33 UTC
Update - Update : One server is still unavailable.
Sep 20, 06:00 UTC
Identified - Start time : 20/09/2023 05:15 UTC
Service impact : Servers in the rack 12B01 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 20, 05:57 UTC
[RBX7][Network] - R715B10
Completed - The scheduled maintenance has been completed.
Sep 20, 03:47 UTC
Verifying - Verification is currently underway for the maintenance items.
Sep 20, 03:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 01:00 UTC
Update - a new schedule has been validated :
Start time : 20/09/2023 01:00 UTC
End time : 20/09/2023 03:00 UTC
Sep 4, 13:15 UTC
Scheduled - Start time : 11/09/2023 01:00 UTC
End time : 11/09/2023 03:00 UTC
Service impact : Interruption of public network and vRack during the maintenance.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be replacing the public and vrack switch in the rack R715B10.
Aug 31, 13:09 UTC
Sep 19, 2023
[UK1][Block Storage] - CEPH cluster Upgrade
Completed - The scheduled maintenance has been completed.
Sep 19, 17:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 05:56 UTC
Scheduled - Start time : 18/09/2023 08:00 UTC
End time : 19/09/2023 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, our teams will upgrade CEPH cluster in UK1.
Aug 30, 22:50 UTC
[BHS4][Dedicated Servers] - Rack T04B28 / T04B29 / T04B30
Resolved - Start time : 19/09/2023 12:46 UTC
End time : 19/09/2023 14:21 UTC
Root cause : Incident due to this maintenance https://network.status-ovhcloud.com/incidents/xfkkvbn975d3
Our technical teams resolved the issue. All impacted services are now operational.
Sep 19, 14:25 UTC
Update - Servers in they racks : T04B28 / T04B30 are reacheable since 12:53 UTC
Sep 19, 13:21 UTC
Identified - Start time : 19/09/2023 12:46 UTC
Service impact : Servers in they racks T04B28 / T04B29 / T04B30 are no longer responding.
Root cause : Incident due to this maintenance https://network.status-ovhcloud.com/incidents/xfkkvbn975d3
Ongoing actions : Our teams are working on this problem to get your services back to you as quickly as possible.
Update will be posted as significant progress is made.
Sep 19, 13:02 UTC
[RBX3][Infrastructure] - Racks 46B15/46C17/46C19/46C21/46B30
Completed - The scheduled maintenance has been completed.
Sep 19, 12:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 06:00 UTC
Scheduled - Start time : 19/09/2023 06:00 UTC
End time : 19/09/2023 15:00 UTC
Service impact : At the end of the maintenance, some servers in racks 46B15, 46C17, 46C19, 46C21 and 46B30 will undergo a soft shutdown
Service improvement : Following our continuous improvement policy, we are doing some electrical works in RBX3
Sep 12, 17:03 UTC
[RBX7][Dedicated Servers] - R710A21/R716B15/R713A23
Resolved - Start time : 19/09/2023 09:41 UTC
End time : 19/09/2023 12:15 UTC
Root cause : Incident due to circuit-breaker tripping following this maintenance https://network.status-ovhcloud.com/incidents/6n1vjzg9p5v8
Our technical teams resolved the issue. All impacted services are now operational.
Sep 19, 12:20 UTC
Update - Update : The rack R713A23 is impacted by this outage.
Sep 19, 11:41 UTC
Identified - Start time : 19/09/2023 09:41 UTC
Service impact : Some servers are unavailable on this two racks.
Root cause : Incident due to circuit-breaker tripping following this maintenance https://network.status-ovhcloud.com/incidents/6n1vjzg9p5v8
Ongoing actions : Our teams are working on this problem to get your services back to you as quickly as possible.
Sep 19, 11:16 UTC
Sep 18, 2023
[SBG3][Dedicated Servers] - S337A01 - S337A02 - S337A03 - S337A06
Resolved - Start time : 18/09/2023 22:00 UTC
End time : 18/09/2023 22:18 UTC
Root cause : Disjonction.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 18, 22:21 UTC
Investigating - Start time : 18/09/2023 22:00 UTC
Service impact : vRack/ipmi switch are down in these racks
S337A02 - vrack
S337A01 - ipmi
S337A03 - ipmi
S337A06 - ipmi
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 18, 22:08 UTC
[LIM3][Network] - Network equipment operation - Rack LIM0311A01A
Completed - The scheduled maintenance has been completed.
Sep 18, 19:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 19:00 UTC
Scheduled - Start time : 18/09/2023 19:00 UTC
End time : 18/09/2023 21:00 UTC
Service impact : Servers will be unreachable during the intervention if no redundancy has been configured.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Sep 18, 15:40 UTC
[RBX8][Dedicated Servers] - Rack R821L07
Resolved - Start time : 18/09/2023 15:49 UTC
End time : 18/09/2023 19:05 UTC
Our technical teams resolved the issue. All impacted services are now operational.
Sep 18, 19:08 UTC
Investigating - Start time : 18/09/2023 15:49 UTC
Service impact : Some servers in the rack R821L07 are unreachable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 18, 18:53 UTC
[CA/EU][LogsDataPlatform] - OpenSearch maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 18, 13:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 06:33 UTC
Scheduled - Start time : 18/09/2023 12:00 UTC
End time : 18/09/2023 14:00 UTC
Service impact : API and WebUI will be unavailable for 30 minutes during the maintenance
Service improvement : As part of our continuous improvement policy of our services, we will be doing a maintenance on OpenSearch
Sep 15, 06:34 UTC
[RBX3][Dedicated Servers] - 46B21 - 46B22
Resolved - Start time : 18/09/2023 02:18 UTC
End time : 18/09/2023 04:30 UTC
Root cause : Cooling system issue
Our technical teams resolved the issue. All impacted services are now operational.
Sep 18, 04:34 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 04:27 UTC
Update - Servers on the rack 46B22 are now up.
Sep 18, 03:25 UTC
Investigating - Start time : 18/09/2023 02:18 UTC
Service impact : Some servers are unreachable in the racks 46B21 - 46B22
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 18, 03:11 UTC
Sep 17, 2023
[RBX1][Dedicated Servers] - 06C08
Resolved - Start time : 17/09/2023 20:29 UTC
End time : 17/09/2023 20:52 UTC
Root cause : Infrastructure issue.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 17, 21:21 UTC
Investigating - Start time : 17/09/2023 20:29 UTC
Service impact : Public network is down.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 17, 20:37 UTC
[RBX8][Dedicated Servers] - Rack R808R24
Resolved - Start time : 17/09/2023 05:19 UTC
End time : 17/09/2023 05:41 UTC
Root cause : Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Sep 17, 06:19 UTC
Monitoring - Start time : 17/09/2023 05:19 UTC
Service impact : Servers in the rack R808R24 are no longer responding.
Root cause : Electrical issue
Ongoing actions : We are keeping this incident under monitoring
Sep 17, 05:41 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 17, 05:36 UTC
Investigating - Start time : 17/09/2023 05:19 UTC
Service impact : Servers in the rack R808R24 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 17, 05:26 UTC
[GRA1][Dedicated Servers] - G131A04
Resolved - Start time : 17/09/2023 01:46 UTC
End time : 17/09/2023 05:24 UTC
Root cause : Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Sep 17, 05:33 UTC
Investigating - Start time : 17/09/2023 05:16 UTC
Service impact : Servers in the rack G131A04 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 17, 05:19 UTC
Monitoring - Start time : 17/09/2023 01:46 UTC
Service impact : Servers were unreachable in rack G131A04 fo twice, once at 01:46 UTC - 01:52 UTC and at 03:11 UTC - 03:14 UTC.
All servers are reachable since 03:14 UTC.
Root cause : Under investigation.
Ongoing actions : We are keeping this incident under monitoring while investigating on the cause.
Sep 17, 03:53 UTC
Sep 16, 2023
[RBX2][Dedicated Servers] - 24C11
Resolved - Start time : 16/09/2023 22:13 UTC
End time : 16/09/2023 23:11 UTC
Root cause : Network equipment reboot.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 16, 23:21 UTC
Identified - Start time : 16/09/2023 22:13 UTC
Service impact : Network on this rack unreachable.
Root cause : Network equipment reboot
Ongoing actions : Our technical teams are working on this issue.
Sep 16, 22:46 UTC
[RBX1][Dedicated Servers] - Rack 01B10
Resolved - Start time : 16/09/2023 09:29 UTC
End time : 16/09/2023 11:59 UTC
Our technical teams resolved the issue. All impacted services are now operational.
Sep 16, 12:02 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 11:36 UTC
Identified - Start time : 16/09/2023 09:29 UTC
Service impact : Some servers in the rack 01B10 are down.
Ongoing actions : Our teams are working to fix it.
Update will be posted as significant progress is made.
Sep 16, 10:44 UTC
[LIM][Dedicated Servers] - Rack LIM0311B05A
Resolved - Start time : 15/09/2023 18:57 UTC
End time : 16/09/2023 00:07 UTC
Root cause : Network equipment failure.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 16, 00:11 UTC
Update - Most of the affected servers have been operational since 21:50 UTC
Our technical teams are still working on the remaining server.
Sep 15, 22:23 UTC
Identified - Start time : 15/09/2023 18:57 UTC
Service impact : vRack switch is unreachable.
Root cause : Network equipment issue.
Ongoing actions :Our technical teams are replacing the equipment affected.
Sep 15, 20:18 UTC
Investigating - Start time : 15/09/2023 18:57 UTC
Service impact : vRack switch is down.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 15, 19:07 UTC
Sep 15, 2023
Sep 14, 2023

No incidents reported.

Sep 13, 2023
[SYD/SGP][Delivery] - APAC
Resolved - Start time : 13/09/2023 15:40 UTC
End time : 13/09/2023 16:10 UTC
Service impact : We experienced high latency on certain PUB IPs.
The situation has now returned to normal and the service is operating normally.
Root cause: It was due to an issue on our operator side.
Sep 13, 16:19 UTC
Sep 12, 2023
[ERI1][Dedicated Servers] - Rack ERI0112A02A
Resolved - Start time : 12/09/2023 21:15 UTC
End time : 12/09/2023 23:09 UTC
Root cause : Network equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Sep 12, 23:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 22:10 UTC
Investigating - Start time : 12/09/2023 21:15 UTC
Service impact : Public network has temporarily unavailable on servers in rack ERI0112A02A
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 12, 21:24 UTC
[SBG6][Block Storage] - CEPH cluster Upgrade
Completed - The scheduled maintenance has been completed.
Sep 12, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:01 UTC
Update - We will be undergoing scheduled maintenance during this time.
Aug 31, 05:55 UTC
Scheduled - Start time : 11/09/2023 08:00 UTC
End time : 12/09/2023 16:00 UTC
Service impact : Lowered performance during maintenance
Service improvement : As part of our continuous improvement policy, our teams will upgrade CEPH cluster in SBG6.
Aug 30, 22:30 UTC
[LIM1][Network] - Network equipment operation
Completed - The scheduled maintenance has been completed.
Sep 12, 14:06 UTC
Update - The maintenance operations took longer than expected.
End time : 12/09/2023 14:00 UTC
Sep 12, 09:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 08:01 UTC
Scheduled - Start time : 12/09/2023 08:00 UTC
End time : 12/09/2023 10:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Sep 12, 07:57 UTC
[RBX][Storage and Backups] - Backup Storage delivery incident notification
Resolved - Start time : 12/09/2023 09:46 UTC
End time : 12/09/2023 10:30 UTC
Root cause : Software issue.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 12, 12:16 UTC
Identified - Start time : 12/09/2023 09:46 UTC
Service impact : We are currently unable to deliver new services.
Root cause : Software issue.
Ongoing actions : Our technical teams are working on a fix.
Sep 12, 09:01 UTC
[WAW1][Dedicated Servers] - Racks W17A03 - W17A02
Resolved - Start time : 12/09/2023 04:15 UTC
End time : 12/09/2023 05:26 UTC
After investigation, this rack W17A02 were also impacted by this incident.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 12, 05:38 UTC
Investigating - Start time : 12/09/2023 04:15 UTC
Service impact : Servers in the rack W17A03 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 12, 04:22 UTC
[RBX2][Dedicated Servers] - 24C11 - 24C06
Resolved - Start time : 12/09/2023 02:25 UTC
End time : 12/09/2023 02:40 UTC
Root cause : Network equipment malfunction
Our technical teams resolved the issue. All impacted services are now operational.
Sep 12, 02:52 UTC
Update - Update : Servers in the rack 24C06 are no longer responding.
Sep 12, 02:36 UTC
Investigating - Start time : 12/09/2023 02:25 UTC
Service impact : Servers in the rack 24C11 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 12, 02:31 UTC
[ERI1][Dedicated servers] - Replacement hardware
Completed - The scheduled maintenance has been completed.
Sep 12, 00:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 23:00 UTC
Scheduled - Start time : 11/09/2023 23:00 UTC
End time : 12/09/2023 01:30 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will do a corrective operation on our network equipment related to Bare Metal Cloud products to upgrade consistency.
Sep 11, 16:03 UTC
Sep 11, 2023
[LIM1][Network] - Network equipment operation
Completed - The maintenance wont be completed in scheduled time. It has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Sep 11, 23:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:01 UTC
Update - Please note the new start time for this maintenance:
Start time : 11/09/2023 22:00 UTC
End time : 12/09/2023 00:00 UTC
Sep 11, 14:07 UTC
Scheduled - Start time : 11/09/2023 21:00 UTC
End time : 11/09/2023 23:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.
Sep 11, 13:46 UTC
[RBX8][Dedicated Servers] - Rack R808R05
Resolved - Start time : 11/09/2023 15:56 UTC
End time :11/09/2023 16:20 UTC
Service impact : Servers in rack R808R05 were temporarily unavailable
Root cause : Cooling system issue
Our technical teams resolved the issue. All impacted services are now operational.
Sep 11, 16:39 UTC
Identified - Start time : 11/09/2023 15:56 UTC
Service impact : Servers in rack R808R05 are temporarily unavailable
Root cause : Cooling system issue
Ongoing actions : Our teams are currently working to solve the problem
Sep 11, 16:09 UTC
[RBX5][Dedicated Server] - 45F05
Resolved - Start time : 11/09/2023 07:13 UTC
End time : 11/09/2023 09:08 UTC
Root cause : Electrical issue.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 11, 09:31 UTC
Update - Most of the servers affected are back up and running.
We are continuing to work on the remaining servers.
Sep 11, 07:36 UTC
Identified - Start time : 11/09/2023 07:13 UTC
Service impact : Servers in rack 45F05 are currently unreachable.
Root cause : Electrical issue.
Ongoing actions : Our technical teams are working on a fix.
Sep 11, 06:25 UTC
[Worldwide][Dedicated server] - Video/KVM
Resolved - Start time : 25/07/2023 18:30 UTC
End time : 06/09/2023 08:00 UTC
Root cause : Incident caused by a software issue.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 11, 09:00 UTC
Update - Workaround : When PXE starts up, you can press the escape key to boot directly on the disk and bypass the malfunction.
We are continuing to investigate this issue
Aug 10, 15:20 UTC
Investigating - Start time : 25/07/2023 18:30 UTC
Service impact : Video quality via KVM may be degraded for servers running a Windows or WinPE OS. This malfunction only impacts ADV3 servers with a B550D4U-2T motherboard and does not prevent the server from operating normally.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Aug 8, 13:57 UTC
[GRA1][Dedicated Servers] - G105B18
Resolved - Start time : 11/09/2023 07:59 UTC
End time : 11/09/2023 08:14 UTC
Root cause : A failure on a cooling system module.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 11, 08:44 UTC
Identified - Start time : 11/09/2023 07:59 UTC
Service impact : Some servers in rack G105B18 are unreachable.
Root cause : A failure on a cooling module.
Ongoing actions : Our technical teams are working on a fix.
An update will be issued as soon as significant progress is made.
Sep 11, 08:29 UTC
Sep 10, 2023
[GRA2][Dedicated Servers] - G201A15
Resolved - Start time : 10/09/2023 15:30 UTC
End time : 10/09/2023 17:30 UTC
Service impact : Servers were temporarily unreachable in rack G201A15
Root cause : Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Sep 10, 19:32 UTC
[GRA1][Dedicated Servers] - G106B05
Resolved - Start time : 10/09/2023 12:46 UTC
End time : 10/09/2023 19:29 UTC
Root cause : Cooling system issue
Our technical teams resolved the issue. All impacted services are now operational.
Sep 10, 19:31 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 13:51 UTC
Investigating - Start time : 10/09/2023 12:46 UTC
Service impact : Servers in the rack G106B05 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 10, 13:07 UTC
[GRA1][Dedicated Servers] - G131A19
Resolved - Start time : 10/09/2023 16:32 UTC
End time : 10/09/2023 17:41 UTC
Root cause : Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Sep 10, 17:54 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 17:07 UTC
Investigating - Start time : 10/09/2023 16:32 UTC
Service impact : Servers in the rack G131A19 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 10, 17:02 UTC
[GRA1][Dedicated Servers] - G101A02
Resolved - Start time : 10/09/2023 02:37 UTC
End time : 10/09/2023 02:53 UTC
Service status: The situation is back to normal, the service is running nominally.
Root cause : It was due to a malfunction on a power supply
Sep 10, 02:55 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 10, 02:51 UTC
Investigating - Start time : 10/09/2023 02:37 UTC
Service impact : Some servers are unreachable on this rack.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 10, 02:49 UTC
Sep 9, 2023

No incidents reported.

Sep 8, 2023
[Lon1/Eri1][Dedicated servers] - Replacement hardware
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Sep 8, 00:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 23:00 UTC
Scheduled - Start time : 07/09/2023 23:00 UTC
End time : 08/09/2023 01:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will do a corrective operation on our network equipment related to Bare Metal Cloud products to upgrade consistency.
Sep 7, 15:13 UTC
Sep 7, 2023
[BHS7][Dedicated Servers] - Rack B714B15
Resolved - Start time : 07/09/2023 19:44 UTC
End time : 07/09/2023 19:47 UTC
Root cause :Equipement issue
Our technical teams resolved the issue. All impacted services are now operational.
Sep 7, 21:22 UTC
Investigating - Start time : 07/09/2023 19:44 UTC
Service impact : Vrack network is down.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 7, 19:58 UTC
[Bhs1][Dedicated Servers] - T01C01
Resolved - Start time : 07/09/2023 17:16 UTC
End time : 07/09/2023 17:53 UTC
Service status: Services are working as they should be.
Root cause: It was due to a malfunction on a power supply.
Sep 7, 18:00 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 7, 17:42 UTC
Investigating - Start time : 07/09/2023 17:16 UTC
Service impact : Some servers are unreachable
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.
Sep 7, 17:39 UTC
[GRA2][Dedicated Servers] - Room G244
Resolved - Start time : 07/09/2023 09:09 UTC
End time : 07/09/2023 19:02 UTC
Service status: The situation is back to normal, the service is running nominally.
Root cause: It was due to a malfunction on the cooling system.
Sep 7, 17:16 UTC
Update - Most of servers are operational again.
IPMI is unreachable.
Sep 7, 15:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 7, 09:50 UTC
Investigating - Start time : 07/09/2023 09:09 UTC
Service impact : Some of the servers in the room G244 are currently unreachable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 7, 09:27 UTC
[GRA3][Dedicated Servers] - GRA0316B05A/B/C
Resolved - Start time : 07/09/2023 12:10 UTC
End time : 07/09/2023 12:25 UTC
Root cause : Electrical issue.
Our technical teams resolved the issue. All impacted services are now operational.
Sep 7, 12:42 UTC
Investigating - Start time : 07/09/2023 12:10 UTC
Service impact : Servers in they rack GRA0316B05A GRA0316B05B GRA0316B05C are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 7, 12:25 UTC
[BHS][Dedicated Servers] - T05D26
Completed - The scheduled maintenance has been completed.
Sep 7, 11:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 10:00 UTC
Scheduled - Start time : 07/09/2023 10:00 UTC
End time : 07/09/2023 12:00 UTC
Service impact : Servers in rack T05D26 will be unavailable for 1 hour during the maintenance
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be replacing an electrical equipment in rack T05D26
Aug 22, 20:56 UTC
[RBX1][DedicatedServers] - CT109
Completed - Start time : 07/09/2023 00:00 UTC
End time : 07/09/2023 04:00 UTC
Service impact : Each server will be powered off for during the maintenance.
Service improvement : As part of our continuous improvement policy, we are moving servers to rack CT109.
Sep 7, 04:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 00:02 UTC
Scheduled - Start time : 07/09/2023 00:00 UTC
End time : 07/09/2023 04:00 UTC
Service impact : Each server will be powered off for during the maintenance.
Service improvement : As part of our continuous improvement policy, we are moving servers to rack CT109.
Aug 31, 18:11 UTC
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