Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the US-EAST-LZ-ATL region.
Here are some supplementary details :
Start time : 09/06/2026 11:15 UTC Impacted Service(s) : Some Virtual Private Servers are currently experiencing capacity constraints, which may result in intermittent service disruptions. Customers Impact : Customers may experience failed requests and service errors when attempting to purchase or provision Virtual Private Servers instances in the US-EAST-LZ-ATL region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 2026 - 11:14 UTC
As part of our continuous improvement plan, we will be carrying out a maintenance on servers located in the rack L104B05.
Start time : 22/06/2026 20:00 UTC End time : 23/06/2026 04:00 UTC Service impact : Servers in the specified rack will be temporarily unavailable for up to 8 hours during the maintenance. Service improvement : As part of our continuous improvement policy, we will be moving servers in the specified rack from L104B05 to L104B01 L104B02 L104B03 L104B04.
Thank you for your understanding. Posted on
Jun 04, 2026 - 13:07 UTC
As part of our continuous improvement plan, we will be carrying out a maintenance on servers located in the rack L104B06.
Start time : 23/06/2026 20:00 UTC End time : 24/06/2026 04:00 UTC Service impact : Servers in the specified rack will be temporarily unavailable for up to 8 hours during the maintenance. Service improvement : As part of our continuous improvement policy, we will be moving servers in the specified rack from L104B06 to L104A01 L104A02 L104A03.
Thank you for your understanding. Posted on
Jun 04, 2026 - 13:21 UTC
As part of our continuous improvement plan, we will be carrying out a maintenance on servers located in the racks L104A04/05/07/08/10.
Start time : 24/06/2026 20:00 UTC End time : 25/06/2026 04:00 UTC Service impact : Servers in the specified rack will be temporarily unavailable for up to 8 hours during the maintenance. Service improvement : As part of our continuous improvement policy, we will be moving servers in the specified racks from L104A04/05/07/08/10 to L104B05.
Thank you for your understanding. Posted on
Jun 04, 2026 - 13:26 UTC
As part of our continuous improvement plan, we will be carrying out a maintenance on servers located in the racks L104A15/A18 and L104B03/B08/B09.
Start time : 25/06/2026 20:00 UTC End time : 26/06/2026 04:00 UTC Service impact : Servers in the specified rack will be temporarily unavailable for up to 8 hours during the maintenance. Service improvement : As part of our continuous improvement policy, we will be moving servers in the specified racks from L104A15/A18 and L104B03/B08/B09 to L104B02/B06.
Thank you for your understanding. Posted on
Jun 04, 2026 - 13:28 UTC
As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.
Start time : 30/06/2026 05:00 UTC End time : 30/06/2026 11:00 UTC Service impact : Some Storage Enterprise File Storage services used with vRack Services will be temporarily unavailable for approximately 1 minute during the maintenance period. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Storage infrastructure.
Thank you for your understanding. Posted on
Jun 15, 2026 - 15:25 UTC
As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure in Rack G263B14.
Start time : 30/06/2026 06:00 UTC End time : 30/06/2026 14:00 UTC Service impact : Customers could experience a temporary reboot or shutdown in the worst case of their servers. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.
Thank you for your understanding. Posted on
Jun 11, 2026 - 16:43 UTC
Start time : 02/07/2026 23:30 UTC End time : 03/07/2026 02:30 UTC Service impact : Network disruption and temporary loss of vRack access may occur during the maintenance window. Service improvement : Following our continuous improvement policy of our network infrastructure, we will be performing maintenance on a network device.
Thank you for your understanding. Posted on
Jun 16, 2026 - 21:01 UTC
Start time : 16/07/2026 06:00 UTC End time : 16/07/2026 10:00 UTC Service impact : All servers will be unavailable during maintenance. Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.
Thank you for your understanding. Posted on
Jun 11, 2026 - 16:32 UTC
Start time : 16/07/2026 06:00 UTC End time : 16/07/2026 10:00 UTC Service impact : All servers will be unavailable during maintenance. Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.
Thank you for your understanding. Posted on
Jun 11, 2026 - 16:38 UTC
Resolved -
We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.
Start time : 16/06/2026 12:00 UTC End time : 17/06/2026 11:00 UTC Root Cause : This incident was caused by a software issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 13:55 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific Madrid region.
Here are some supplementary details :
Start time : 16/06/2026 12:00 UTC Impacted Service(s) : Some VPS servers in this region are unavailable. Customers Impact : Customers are temporarily unable to access certain VPS servers located in the region. Root Cause : This incident is caused by a software issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 14:31 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack GRA0318B06B has been resolved.
Start time : 17/06/2026 05:48 UTC End time : 17/06/2026 07:42 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 07:43 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0318B06B.
Here are some supplementary details :
Start time : 17/06/2026 05:48 UTC Impacted Service(s) : All servers in the rack GRA0318B06B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 05:56 UTC
Completed -
The scheduled maintenance has been completed.
Jun 17, 06:27 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 15:20 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.
Start time : 16/06/2026 07:00 UTC End time : 17/06/2026 15:00 UTC Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Jun 16, 15:17 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 16/06/2026 13:15 UTC End time : 16/06/2026 19:48 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 19:51 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 13:51 UTC
Identified -
We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R809L14.
Here are some supplementary details :
Start time : 16/06/2026 13:15 UTC Impacted Service(s) : All servers in the rack R809L14 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 13:40 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R809L14.
Here are some supplementary details :
Start time : 16/06/2026 13:15 UTC Impacted Service(s) : All servers in the rack R809L14 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 13:26 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 16/06/2026 14:06 UTC End time : 16/06/2026 16:11 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 16:18 UTC
Identified -
We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R820L05.
Here are some supplementary details :
Start time : 16/06/2026 14:06 UTC Impacted Service(s) : All servers in the rack R820L05 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 14:21 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R820L05.
Here are some supplementary details :
Start time : 16/06/2026 14:06 UTC Impacted Service(s) : All servers in the rack R820L05 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 14:14 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 16/06/2026 12:31 UTC End time : 16/06/2026 14:46 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 14:47 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 13:50 UTC
Identified -
We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack LIM0302A02A.
Here are some supplementary details :
Start time : 16/06/2026 12:31 UTC Impacted Service(s) : All servers in the rack LIM0302A02A are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 13:21 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack LIM0302A02A.
Here are some supplementary details :
Start time : 16/06/2026 12:31 UTC Impacted Service(s) : All servers in the rack LIM0302A02A are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 12:43 UTC
Completed -
The scheduled maintenance has been completed.
Jun 16, 11:35 UTC
Update -
The current maintenance will take more time than expected. Below you can find the new end time of the operation. End time : 16/06/2026 10:00 UTC
Jun 15, 15:53 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 07:00 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 15/06/2026 07:00 UTC End time : 15/06/2026 15:00 UTC Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Jun 15, 06:58 UTC
Completed -
The maintenance has been postponed and will be re-scheduled.
Jun 16, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:00 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 16/06/2026 06:00 UTC End time : 16/06/2026 15:00 UTC Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Jun 15, 07:01 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 15/06/2026 03:13UTC End time : 15/06/2026 04:00 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 15, 04:00 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack G263A11.
Here are some supplementary details :
Start time : 15/06/2026 03:13UTC Impacted Service(s) : Some servers in Rack G263A11 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 15, 03:46 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 14/06/2026 23:48 UTC End time : 14/06/2026 23:59 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 15, 00:00 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack B715A05.
Here are some supplementary details :
Start time : 14/06/2026 23:48 UTC Impacted Service(s) : All servers in Rack B715A05 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 14, 23:57 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 14/06/2026 17:20 UTC End time : 14/06/2026 17:33 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 14, 17:38 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack G111A24.
Here are some supplementary details :
Start time : 14/06/2026 17:20 UTC Impacted Service(s) : Some servers in Rack G111A24 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 14, 17:29 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 14/06/2026 15:54 UTC End time : 14/06/2026 16:11 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 14, 16:55 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack GRA0326A05B.
Here are some supplementary details :
Start time : 14/06/2026 15:54 UTC Impacted Service(s) : Some servers in Rack GRA0326A05B are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located in the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 14, 16:02 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 13/06/2026 22:39 UTC End time : 13/06/2026 23:48 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 23:49 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack RBX0840G01A.
Here are some supplementary details :
Start time : 13/06/2026 22:39 UTC Impacted Service(s) : All servers in Rack RBX0840G01A are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 22:44 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 13/06/2026 13:16 UTC End time : 13/06/2026 16:13 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 16:17 UTC
Identified -
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack LIM0308C01A.
Here are some supplementary details :
Start time : 13/06/2026 13:16 UTC Impacted Service(s) : Some servers in Rack LIM0308C01A are temporarily unavailable. Customers Impact : Most servers are operational again, but some customers are still temporarily unable to access their servers located in the specified rack. Root Cause : This incident was caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 14:27 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack LIM0308C01A.
Here are some supplementary details :
Start time : 13/06/2026 13:16 UTC Impacted Service(s) : All servers in Rack LIM0308C01A are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 13:22 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 13/06/2026 03:20 UTC End time : 13/06/2026 04:24 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 04:32 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Rack R803R09 is available again.
A large number of servers in racks R803R07 and R803R08 are also available again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 03:45 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R803R07, R803R08 and R803R09.
Here are some supplementary details :
Start time : 13/06/2026 03:20 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks. Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 03:31 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 12/06/2026 03:39 UTC End time : 12/06/2026 14:09 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 14:14 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in racks G108B03 and G108B04 are operational, and there are still some servers remaining in G108B02. Ongoing Actions : Our teams are working to fix the remaining servers.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 12:18 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 09:09 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.
Here are some supplementary details :
Start time : 12/06/2026 03:39 UTC Impacted Service(s) : Some servers in the racks G108B04, G108B03 and G108B02 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 04:03 UTC
Resolved -
We had an incident affecting our Dedicated Servers offer on the specific Rack SBG0506A09D, that is now resolved.
Here are some supplementary details :
Start time : 12/06/2026 10:20 UTC End time : 12/06/2026 10:47 UTC Impacted Service(s) : Servers in the specified rack were no longer able to access the public network. Customers Impact : Customers was temporarily unable to access their servers via public network located on the specified rack. Root Cause : This incident is caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 12:28 UTC
Completed -
The scheduled maintenance has been completed.
Jun 12, 10:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 08:38 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in rack GRA0403E01A.
Start time : 12/06/2026 08:30 UTC End time : 12/06/2026 10:00 UTC Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Jun 12, 08:36 UTC
Resolved -
We had an incident on Dedicated Servers offer on rack T02B69 which has now been resolved.
Here are some supplementary details :
Start time : 12/06/2026 02:37 UTC End time : 12/06/2026 02:40 UTC Impacted Service(s) : Servers in the specified rack were temporarily unable to access the public network. Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified rack. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Jun 12, 02:52 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks T04C31 and T04C32 has been resolved.
Start time : 11/06/2026 16:45 UTC End time : 12/06/2026 00:02 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 00:03 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in rack T04C31 are no longer impacted. Our teams are currently working on the last impacted servers of rack T04C32. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 11, 22:43 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks T04C31 and T04C32.
Here are some supplementary details :
Start time : 11/06/2026 16:45 UTC Impacted Service(s) : All servers in the specified racks are no longer available. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Jun 11, 17:09 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 11/06/2026 12:34 UTC End time : 11/06/2026 19:25 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 11, 19:27 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R823R17.
Here are some supplementary details :
Start time : 11/06/2026 12:34 UTC Impacted Service(s) : Some servers in the specified rack are no longer available. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Jun 11, 13:27 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 11/06/2026 00:32 UTC End time : 11/06/2026 00:46 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 11, 00:49 UTC
Investigating -
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary latency issues in the rack LIM0314A04A.
Please find the details of this incident below : Start time : 11/06/2026 00:32 UTC Impacted Service(s) : All servers in the rack LIM0314A04A are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 11, 00:39 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 10/06/2026 17:23 UTC End time : 10/06/2026 21:00 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 21:33 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0328B06B.
Here are some supplementary details :
Start time : 10/06/2026 17:23 UTC Impacted Service(s) : The majority of the servers in rack GRA0328B06B are no longer impacted by the incident. Customers Impact : Some customers are still unable to access their servers located on the specified rack Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Jun 10, 17:24 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0328B06B.
Here are some supplementary details :
Start time : 10/06/2026 16:11 UTC Impacted Service(s) : All servers in the rack GRA0328B06B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 16:25 UTC
Completed -
The scheduled maintenance has been completed.
Jun 10, 17:55 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 07:10 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Rack G263B02.
Start time : 10/06/2026 07:10 UTC End time : 10/06/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Jun 10, 07:09 UTC
Completed -
The scheduled maintenance has been completed.
Jun 10, 14:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:50 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Rack SBG0502A08B.
Start time : 10/06/2026 06:50 UTC End time : 10/06/2026 15:00 UTC Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Jun 10, 06:49 UTC
Completed -
The current maintenance has been canceled and she will be rescheduled later.
Jun 10, 14:02 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 14:00 UTC
Update -
As part of our continuous improvement plan, a maintenance is scheduled on our Virtual Private Servers offer for the EU and CA regions.
Start time : 10/06/2026 14:00 UTC End time : 10/06/2026 16:00 UTC Service impact : The operating systems Ubuntu 25.04 and Fedora 42 are end-of-life. Customers who have already installed one of these operating systems may continue to use it, but will no longer be able to reinstall it. Service improvement : As part of our continuous improvement policy, starting from June 1st, customers will no longer be able to install end-of-life operating systems. We encourage customers using these operating systems to migrate to supported versions such as Ubuntu 26.04 or Fedora 44, or a later version.
Thank you for your understanding.
Jun 5, 12:44 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our Virtual Private Servers offer for the EU and CA regions.
Start time : 10/06/2026 14:00 UTC End time : 10/06/2026 16:00 UTC Service impact : The operating systems Ubuntu 25.04 and Fedora 42 are end-of-life. Customers who have already installed one of these operating systems may continue to use it, but will no longer be able to reinstall it. Service improvement : As part of our continuous improvement policy, starting from June 1st, customers will no longer be able to install end-of-life operating systems. We encourage customers using these operating systems to migrate to supported versions such as Ubuntu 26.04 or Fedora 44, or a later version.
Resolved -
We had an incident affecting our Dedicated Servers offer on the specific rack WAW0109A02C, that is now resolved.
Here are some supplementary details :
Start time : 08/06/2026 11:02 UTC End time : 08/06/2026 12:30 UTC Impacted Service(s) : All servers in the rack WAW0109A02C were temporarily unavailable. Customers Impact : Customers were temporarily unable to access their servers located on the specified rack Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 08:08 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 10/06/2026 02:30 UTC End time : 10/06/2026 04:50 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 04:56 UTC
Identified -
We are currently experiencing an incident affecting our Dedicated Servers offering in the racks 46N08 and 46N09. The root cause has been identified.
Please find the details of this incident below : Start time : 10/06/2026 02:30 UTC Impacted Service(s) : All servers in the racks 46N08 and 46N09 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 02:43 UTC
Resolved -
We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.
Start time : 09/06/2026 13:35 UTC End time : 10/06/2026 00:30 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 02:44 UTC
Update -
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 00:00 UTC
Update -
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 9, 22:00 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Some instances are no longer impacted by the incident. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 9, 16:51 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific GRA4/6 regions.
Here are some supplementary details :
Start time : 09/06/2026 13:35 UTC Impacted Service(s) : Some instances in the GRA4/6 regions are unreachable. Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances located in the specified regions. Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 9, 14:05 UTC
Resolved -
We had an incident on Dedicated Servers offer on racks 41H05, 41F02, 41G06, 41H06 and 41G07 which has now been resolved.
Here are some supplementary details :
Start time : 09/06/2026 16:52 UTC End time : 09/06/2026 16:56 UTC Impacted Service(s) : Servers in racks 41H05, 41F02, 41G06, 41H06 and 41G07 were temporarily unable to access the public network. Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified rack. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Jun 9, 17:01 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack 46K09 has been resolved.
Start time : 09/06/2026 11:22 UTC End time : 09/06/2026 15:07 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 9, 15:17 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Customers are now able to access their servers via Public network. However, vRack network is currently unavailable. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 9, 14:28 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46K09.
Here are some supplementary details :
Start time : 09/06/2026 11:22 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the public network. vRack network is no longer impacted. Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack. However, customers are now able to access their servers via vRack network. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Jun 9, 12:57 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the Rack 46K09.
Here are some supplementary details :
Start time : 09/06/2026 11:22 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks. Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 9, 11:33 UTC
Completed -
The scheduled maintenance has been completed.
Jun 9, 14:53 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 13:40 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack SBG0506A01A.
Start time : 09/06/2026 06:50 UTC End time : 09/06/2026 15:00 UTC Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Jun 9, 13:36 UTC
Completed -
The scheduled maintenance has been completed.
Jun 9, 14:26 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 06:00 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.
Start time : 09/06/2026 06:00 UTC End time : 09/06/2026 14:00 UTC Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Jun 8, 16:43 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 09/06/2026 07:43 UTC End time : 09/06/2026 09:27 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 9, 09:29 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack 46E05.
Here are some supplementary details :
Start time : 09/06/2026 07:43 UTC Impacted Service(s) : Some servers in the rack 46E05 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 9, 07:50 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 08/06/2026 14:27 UTC End time : 08/06/2026 18:52 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 19:00 UTC
Identified -
We are currently experiencing an incident affecting our Dedicated Servers offering in the rack S346A09. The root cause has been identified.
Please find the details of this incident below : Start time : 08/06/2026 14:27 UTC Impacted Service(s) : Some servers in the rack S346A09 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 14:37 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 08/06/2026 12:44 UTC End time : 08/06/2026 14:40 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 14:44 UTC
Identified -
We are currently experiencing an incident affecting our Dedicated Servers offering in the rack T04A23. The root cause has been identified.
Please find the details of this incident below : Start time : 08/06/2026 12:44 UTC Impacted Service(s) : All servers in the rack T04A23 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 13:04 UTC
Resolved -
We are pleased to inform you that the incident affecting our Block Storage offering has been resolved.
Start time : 06/06/2026 09:28 UTC End time : 08/06/2026 08:15 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 08:27 UTC
Update -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Customers now have access to their Block servers again. However, they may temporarily experience performance degradation. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 6, 19:06 UTC
Identified -
We are currently experiencing an incident affecting our Block Storage offering in the DE1 Region. The root cause has been identified.
Please find the details of this incident below : Start time : 06/06/2026 09:28 UTC Impacted Service(s) : Some Block Storage servers are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their data and may experience degraded performance. Root Cause : This incident is caused by a hardware issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 6, 10:06 UTC
Investigating -
We are currently experiencing an incident affecting our Block Storage offering.
Please find the details of this incident below : Start time : 06/06/2026 09:28 UTC Impacted Service(s) : Some Block Storage servers are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their data and may experience degraded performance. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 6, 09:52 UTC
Completed -
The scheduled maintenance has been completed.
Jun 8, 08:25 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 08:00 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.
Start time : 08/06/2026 08:00 UTC End time : 08/06/2026 09:30 UTC Service impact : Customers could experience a temporary reboot or shutdown in the worst case of their servers. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.
Thank you for your understanding.
May 21, 22:23 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack SBG0505B03B has been resolved.
Start time : 08/06/2026 07:19 UTC End time : 08/06/2026 07:40 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 07:46 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack SBG0505B03B.
Here are some supplementary details :
Start time : 08/06/2026 07:19 UTC Impacted Service(s) : All servers in the rack SBG0505B03B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 07:31 UTC
Completed -
The scheduled maintenance has been completed.
Jun 8, 01:11 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 00:00 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.
Start time : 08/06/2026 00:00 UTC End time : 08/06/2026 01:30 UTC Service impact : Customers could experience a temporary reboot or shutdown in the worst case of their servers. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.
Thank you for your understanding.
May 21, 22:25 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R821R01 has been resolved.
Start time : 07/06/2026 03:49 UTC End time : 07/06/2026 05:00 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 06:23 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R821R01.
Here are some supplementary details :
Start time : 07/06/2026 03:49 UTC Impacted Service(s) : All servers in the rack R821R01 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 04:10 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R805R01 has been resolved.
Start time : 07/06/2026 03:46 UTC End time : 07/06/2026 05:21 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 05:36 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R805R01.
Here are some supplementary details :
Start time : 07/06/2026 03:46 UTC Impacted Service(s) : All servers in the rack R805R01 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 03:57 UTC
Resolved -
We are pleased to inform you that the incident affecting our Virtual Private Servers offering in LIM region has been resolved.
Start time : 06/06/2026 05:35 UTC End time : 06/06/2026 17:51 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 6, 21:56 UTC
Identified -
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : VPS instances in the LIM region are operational again. However, the performance of these VPS instances may be temporarily degraded Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 6, 13:29 UTC
Investigating -
We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in LIM region.
Please find the details of this incident below : Start time : 06/06/2026 05:35 UTC Impacted Service(s) : Some instances in the LIM region are unreachable. Customers Impact : Some customers are temporarily unable to access instances located on the specified region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 6, 10:14 UTC
Resolved -
We had an incident on Dedicated Servers offer which has now been resolved.
Here are some supplementary details :
Start time : 06/06/2026 17:12 UTC End time : 06/06/2026 17:32 UTC Impacted Service(s) : Servers in the racks 46H30 - 46H29 - 46H31 - 46G17 - 46G18 - 46G19 - 46G21 - 46G22 - 46G20 - 46D10 - 46G25 - 46G24 - 46G23 - 46G27 - 46D09 - 46G31 - 46G30 - 46H13 - 46G28 - 46G26 were no longer able to access the vRack network. Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified rack. Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Jun 6, 17:59 UTC
Resolved -
We had an incident on Dedicated Servers offer which has now been resolved.
Here are some supplementary details :
Start time : 05/06/2026 23:53 UTC End time : 06/06/2026 00:02 UTC Impacted Service(s) : Servers in the rack T01C27 were no longer able to access the public network. Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified rack. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Jun 6, 00:17 UTC
Resolved -
We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.
Start time : 05/06/2026 20:14 UTC End time : 05/06/2026 20:55 UTC Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 21:00 UTC
Investigating -
We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the GRA region.
Here are some supplementary details :
Start time : 05/06/2026 20:14 UTC Impacted Service(s) : Some Virtual Private Servers instances in the GRA region are unreachable. Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances in the specified region. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 20:32 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 05/06/2026 13:34 UTC End time : 05/06/2026 14:13 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 14:28 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack WAW0107A02B.
Here are some supplementary details :
Start time : 05/06/2026 13:34 UTC Impacted Service(s) : All servers in the rack WAW0107A02B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 13:51 UTC
We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 09:35 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.
Here are some supplementary details :
Start time : 05/06/2026 09:17 UTC Impacted Service(s) : Public network is temporarily unavailable in the specified rack. Customers Impact : Customers are temporarily unable to access and use their servers through public network. Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/fz239g97hfy6 Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 09:24 UTC
Completed -
The scheduled maintenance has been completed.
Jun 4, 14:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 10:05 UTC
Scheduled -
As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.
Start time : 04/06/2026 09:28 UTC End time : 04/06/2026 16:28 UTC Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.
Thank you for your understanding.
Jun 4, 10:01 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 04/06/2026 09:52 UTC End time : 04/06/2026 11:24 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 4, 11:27 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the GRA1 region.
Here are some supplementary details :
Start time : 04/06/2026 09:52 UTC Impacted Service(s) : All servers in the racks G108A14 - G108A15 - G108A16 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 4, 10:06 UTC
Completed -
The scheduled maintenance has been completed.
Jun 4, 09:11 UTC
Update -
Operations on this maintenance will take longer than expected. Update will be posted when operations are done
Jun 4, 07:54 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.
Start time : 03/06/2026 21:00 UTC End time : 04/06/2026 07:00 UTC Service impact : Public network and IPMI will be unavailable during maintenance for servers located in the specified racks: S2-5X-02-06A, S2-5X-02-07A, S2-5X-02-07B, S2-5X-02-08A, S2-5X-02-09A, S2-5X-02-10B, S2-5X-02-11A and S2-5X-02-11B. Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.
Thank you for your understanding.
May 13, 20:06 UTC
Completed -
The maintenance it has been postponed and will be rescheduled. A new post will be created when the new schedule has been validated.
Jun 4, 06:20 UTC
Scheduled -
As part of our continuous improvement plan, we will be carrying out a maintenance on servers located in the rack L104B05.
Start time : 15/06/2026 20:00 UTC End time : 16/06/2026 04:00 UTC Service impact : Servers in the specified rack will be temporarily unavailable for up to 8 hours during the maintenance. Service improvement : As part of our continuous improvement policy, we will be moving servers in the specified rack from L104B05 to L104B01 L104B02 L104B03 L104B04.
Thank you for your understanding.
May 28, 13:10 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 04/06/2026 03:10 UTC End time : 04/06/2026 03:51 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 4, 03:55 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Rack 45B11.
Here are some supplementary details :
Start time : 04/06/2026 03:10 UTC Impacted Service(s) : Some servers in the Rack 45B11 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 4, 03:31 UTC
Completed -
All services are operational.
Jun 4, 03:16 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 02:00 UTC
Scheduled -
As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack 051022B.
Start time : 04/06/2026 02:00 UTC End time : 04/06/2026 03:00 UTC Service impact : The vRack network will be temporarily unavailable during the maintenance for servers in the rack 051022B. Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.
Thank you for your understanding.
Jun 3, 19:48 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 03/06/2026 17:49 UTC End time : 03/06/2026 21:10 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 3, 21:10 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack T04B23.
Here are some supplementary details :
Start time : 03/06/2026 17:49 UTC Impacted Service(s) : Some servers in the rack T04B23 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 3, 18:57 UTC
Resolved -
We are pleased to inform you that the incident affecting our Dedicated Servers offering in the rack 051022B has been resolved.
Start time : 03/06/2026 12:52 UTC End time : 03/06/2026 18:02 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 3, 18:07 UTC
Identified -
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 051022B.
Here are some supplementary details :
Start time : 03/06/2026 12:52 UTC Impacted Service(s) : All servers in the rack 051022B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the rack 051022B. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 3, 14:41 UTC
Investigating -
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 051022B.
Here are some supplementary details :
Start time : 03/06/2026 12:52 UTC Impacted Service(s) : All servers in the rack 051022B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the rack 051022B. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 3, 13:06 UTC
Resolved -
We had an incident on Dedicated Servers offer which has now been resolved.
Here are some supplementary details :
Start time : 03/06/2026 10:26 UTC End time : 03/06/2026 11:00 UTC Impacted Service(s) : Servers in the specified rack were no longer able to access via the IPMI interface. Customers Impact : Customers were temporarily unable to access their servers via IPMI interface located on the specified rack. Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Jun 3, 11:11 UTC
Resolved -
This incident has been resolved.
Jun 3, 01:10 UTC
Investigating -
Estimated time to recovery : 4 hour(s)
Affected hosts
host1846564
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.
Resolved -
This incident has been resolved.
Jun 3, 00:50 UTC
Investigating -
Estimated time to recovery : 4 hour(s)
Affected hosts
host1846564
Affected instances
The list of instances listed below are currently unavailable, due to hardware fault on the hypervisor(s) previously mentioned. We apologize for any inconvenience caused while we resolve this issue.