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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[GRA][Virtual Private Servers] - Rack G212A07 VPS Incident Notification
Investigating - We are currently experiencing an incident affecting our Virtual Private Servers offer in Rack G212A07.

Start time : 13/05/2026 09:03 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 13, 2026 - 09:25 UTC
[GRA1][Cooling System] - Rack G115B18 Maintenance Notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 2026 - 06:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in Rack G115B18.

Start time : 13/05/2026 06:30 UTC
End time : 13/05/2026 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure in Rack G115B18.

Thank you for your understanding.
May 13, 2026 06:30-14:00 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Under Maintenance
BHS Operational
ERI Operational
GRA Under Maintenance
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
CCH Operational
MR9 Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
US-WEST-LZ-SEA Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-SOUTH-MIL Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
AP-SOUTH-MUM Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-WEST-ERI Operational
EU-CENTRAL-WAW Operational
Identity, Security & Operations || Logs Data Platform Operational
GRA Operational
BHS Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Under Maintenance
RBX Under Maintenance
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
US-EAST-VA Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Global Infrastructure Partial Outage
AP-SOUTH-MUM Operational
BHS Operational
ERI Operational
EU-SOUTH-MIL Operational
GRA Partial Outage
SBG Operational
LIM Operational
WAW Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
UK2 Operational
YNM Operational
EU-WEST-LZ-BRU Operational
EU-WEST-LZ-MAD Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-SEA Operational
Virtual Private Servers || Network Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
SBG Operational
SGP Operational
SYD Operational
UK2 Operational
WAW Operational
MIL Operational
YNM Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
EU-WEST-LZ-MRS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
MIL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[BHS1][Storage and Backups] - Backup Storage maintenance notification May 13, 2026 14:00 - May 14, 2026 02:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 13/05/2026 14:00 UTC
End time : 14/05/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
Posted on May 11, 2026 - 15:38 UTC

[BHS1/4/5][Storage and Backups] - Backup Storage maintenance notification May 14, 2026 14:00 - May 15, 2026 02:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 14/05/2026 14:00 UTC
End time : 15/05/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
Posted on May 11, 2026 - 15:40 UTC

[RBX2][Dedicated Servers] - Rack 23A06 maintenance notification May 17, 2026 23:00 - May 18, 2026 01:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure for rack 23A06.

Start time : 17/05/2026 23:00 UTC
End time : 18/05/2026 01:00 UTC
Service impact : Servers in rack 23A06 will be temporarily unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on May 01, 2026 - 19:33 UTC

[LIM3][Dedicated Servers] - Rack LIM0307A05A maintenance notification May 18, 2026 00:00-01:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack LIM0307A05A.

Start time : 18/05/2026 00:00 UTC
End time : 18/05/2026 01:00 UTC
Service impact : Public and vRack networks will be temporarily unavailable during the maintenance for servers in LIM0307A05A which doesn't have LACP activated.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on May 12, 2026 - 20:07 UTC

[WAW1][Dedicated Servers] - Racks W17A09 - W17A10 - W17A11 - W17A14 - W17B08 Maintenance Notification May 19, 2026 06:00-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

List of affected racks:

- Rack W17A09
- Rack W17A10
- Rack W17A11
- Rack W17A14
- Rack W17B08

Start time : 19/05/2026 06:00 UTC
End time : 19/05/2026 10:00 UTC
Service impact : All servers will be unavailable during maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Apr 23, 2026 - 14:13 UTC

[GRA2][Dedicated Servers] - Rack G201A02 maintenance notification May 20, 2026 02:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack G201A02.

Start time : 20/05/2026 02:00 UTC
End time : 20/05/2026 03:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in G201A02.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on May 12, 2026 - 20:10 UTC

[WAW1][Dedicated Servers] - Room WAW0106/WAW0107 maintenance notification May 21, 2026 12:30-16:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offering, affecting servers in racks listed below :
- Rack WAW0106A01A
- Rack WAW0106A01B
- Rack WAW0106A02A
- Rack WAW0106A01C
- RackWAW0106A02B
- Rack WAW0106A05A
- Rack WAW0106A05B
- Rack WAW0106A06B
- Rack WAW0106B02C
- Rack WAW0107A05C
- Rack WAW0106A02C
- Rack WAW0106A05C

Start time : 21/05/2026 12:30 UTC
End time : 21/05/2026 16:30 UTC
Service impact : Customers in the specified racks with network interfaces configured in LACP will not experience any interruption.
Service improvement : As part of our continuous improvement policy for our network infrastructure, we will be upgrading multiple network devices to enhance security and reliability.

Thank you for your understanding.
Posted on May 11, 2026 - 20:19 UTC

[YYZ][Network] - Network equipment maintenance notification May 21, 2026 17:30-18:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/05/2026 17:30 UTC
End time : 21/05/2026 18:30 UTC
Service impact : Customers who have not configured the LACP service may temporarily experience a service interruption.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

List of concerned rack :
- Rack YYZ0101C03B


Thank you for your understanding.
Posted on May 07, 2026 - 19:33 UTC

[GRA4][Dedicated Servers] - Rack GRA0403D02A maintenance notification May 25, 2026 12:00-16:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 25/05/2026 12:00 UTC
End time : 25/05/2026 16:00 UTC
Service impact : Servers in rack GRA0403D02A will be unavailable during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on May 12, 2026 - 20:25 UTC

[LIM1][Dedicated Servers] - Rack L114B01 maintenance notification May 26, 2026 11:00-13:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/05/2026 11:00 UTC
End time : 26/05/2026 13:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Apr 30, 2026 - 22:12 UTC

[RBX8][Dedicated Servers] - Rack R806L01 maintenance notification May 27, 2026 02:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack R806L01.

Start time : 27/05/2026 02:00 UTC
End time : 27/05/2026 03:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in R806L01.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on May 12, 2026 - 20:12 UTC

[LIM1][Dedicated Servers] - Rack L107A08 maintenance notification May 27, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/05/2026 07:00 UTC
End time : 27/05/2026 09:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Apr 30, 2026 - 22:15 UTC

[LIM1][Dedicated Servers] - Rack L107B09 maintenance notification May 27, 2026 11:00-13:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/05/2026 11:00 UTC
End time : 27/05/2026 13:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Apr 30, 2026 - 22:17 UTC

[SBG3][Dedicated Servers] - Rack S333B07 maintenance notification May 28, 2026 02:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack S333B07.

Start time : 28/05/2026 02:00 UTC
End time : 28/05/2026 03:00 UTC
Service impact : Public and vRack networks will be temporarily unavailable during the maintenance for servers in S333B07 which doesn't have LACP activated.
However, if LACP is activated, bandwidth perturbation will be observed on Public and vRack networks for servers in S333B07.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on May 12, 2026 - 20:17 UTC

[LIM1][Dedicated Servers] - Rack L121B09 maintenance notification May 28, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 28/05/2026 07:00 UTC
End time : 28/05/2026 09:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Apr 30, 2026 - 22:20 UTC

[WAW1][Dedicated Servers] - Room W17 maintenance notification Jun 17, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 17/06/2026 06:00 UTC
End time : 17/06/2026 14:00 UTC
Service impact : Servers in the specified rack list below might experience a temporarily shutdown during the operation:
W17A01, W17A02, W17A03, W17B01, W17B02, W17B03, W17A04, W17A05, W17A06, W17B04, W17B05, W17B06, W17A07, W17A08, W17A09, W17B07, W17B08, W17B09, W17A10, W17A11, W17A12, W17B10, W17B11, W17B12, W17A13, W17A14, W17A15, W17B13, W17B14, W17B15, W17A16, W17A17, W17A18, W17B16, W17B17, W17B18 , W17A19, W17A20, W17A21, W17B19, W17B20 and W17B21.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on May 12, 2026 - 20:36 UTC
May 13, 2026
[GRA1][Dedicated Servers] - Rack G115B18 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 13/05/2026 06:58 UTC
End time : 13/05/2026 07:39 UTC
Root Cause : This incident is caused by this maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/bqr9ccb8zvhc

We apologize for any inconvenience caused and appreciate your understanding.
May 13, 07:42 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack G115B18.

Here are some supplementary details :

Start time : 13/05/2026 06:58 UTC
Impacted Service(s) : All servers in the rack G115B18 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Root Cause : This incident is caused by this maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/bqr9ccb8zvhc
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 13, 07:25 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack G115B18.

Here are some supplementary details :

Start time : 13/05/2026 06:58 UTC
Impacted Service(s) : All servers in the rack G115B18 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 13, 07:11 UTC
[BHS5/6/7][Storage and Backups] - Backup Storage maintenance notification
Completed - The scheduled maintenance has been completed.
May 13, 03:40 UTC
Update - This maintenance is still in progress. We will inform you when it's finished.
May 13, 02:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 12/05/2026 14:00 UTC
End time : 13/05/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
May 11, 15:35 UTC
[RBX2/3][Storage and Backups] - Backup Storage maintenance notification
Completed - The scheduled maintenance has been completed.
May 13, 01:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 14:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 12/05/2026 14:00 UTC
End time : 13/05/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
May 11, 15:32 UTC
[RBX8][Dedicated Servers] - Rack R820L16 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R820L16 has been resolved.

Start time : 12/05/2026 13:30 UTC
End time : 13/05/2026 01:10 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 13, 01:10 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R820L16.

Here are some supplementary details :

Start time : 12/05/2026 13:30 UTC
Impacted Service(s) : Some servers in the rack R820L16 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 12, 13:48 UTC
May 12, 2026
[YYZ][Network] - Network equipment maintenance notification
Completed - The current maintenance has been canceled and she will be rescheduled later.
May 12, 23:42 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 20/05/2026 12:30 UTC
End time : 20/05/2026 15:30 UTC
Service impact : Customers who have not configured the LACP service may temporarily experience a service interruption.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

List of concerned rows:
- Row YYZ0101A01
- Row YYZ0101A02
- Row YYZ0101A03

Thank you for your understanding.
May 7, 19:31 UTC
[SGP1][Dedicated Servers] - Rack 050713C Incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack 050713C has been resolved.

Start time : 12/05/2026 16:53 UTC
End time : 12/05/2026 21:59 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 12, 22:09 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack 050713C .

Here are some supplementary details :

Start time : 12/05/2026 16:53 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 12, 17:00 UTC
[GRA4][Dedicated Servers] - Rack GRA0403D02B incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 12/05/2026 11:56 UTC
End time : 12/05/2026 12:17 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 12, 12:19 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack GRA0403D02B.

Here are some supplementary details :

Start time : 12/05/2026 11:56 UTC
Impacted Service(s) : All servers in the Rack GRA0403D02B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 12, 12:02 UTC
May 11, 2026
[RBX8][Dedicated Servers] - Rack R808L07 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R808L07 has been resolved.

Start time : 11/05/2026 12:23 UTC
End time : 11/05/2026 19:04 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 11, 19:09 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R808L07.

Here are some supplementary details :

Start time : 11/05/2026 12:23 UTC
Impacted Service(s) : Some servers in the rack R808L07 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 11, 13:11 UTC
[GRA1][Cooling System] - Rack G121A15 Maintenance Notification
Completed - We would like to inform you that the maintenance on our cooling infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
May 11, 07:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 11/05/2026 04:00 UTC
End time : 11/05/2026 07:00 UTC
Service impact : Servers will be unavailable during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Apr 7, 14:50 UTC
May 10, 2026
[BHS7][Dedicated Servers] - Rack B707B15 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 09/05/2026 23:37 UTC
End time : 10/05/2026 01:40 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 10, 01:52 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack B707B15.

Here are some supplementary details :

Start time : 09/05/2026 23:37 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 10, 00:56 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack B707B15.

Here are some supplementary details :

Start time : 09/05/2026 23:37 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 9, 23:51 UTC
May 9, 2026
[BHS8][Dedicated Servers] - Rack BHS0814B03A Incident Notification
Resolved - We had an incident on Dedicated Servers offer in rack which has now been resolved.

Here are some supplementary details :

Start time : 08/05/2026 23:36 UTC
End time : 08/05/2026 23:44 UTC
Impacted Service(s) : Some servers in the rack BHS0814B03A were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 9, 00:01 UTC
May 8, 2026
[BHS4][Dedicated Servers] - Rows T04C/T04D Incident Notification
Resolved - We had an incident on Dedicated Servers offer in rows T04C/T04D which has now been resolved.

Here is the list of impacted racks :
- T04C28
- T04C29
- T04C30
- T04C31
- T04C32
- T04D18
- T04D19
- T04D20
- T04D21
- T04D22
- T04D23
- T04D24
- T04D25
- T04D26
- T04D27
- T04D28
- T04D29
- T04D31

Here are some supplementary details :

Start time : 08/05/2026 22:51 UTC
End time : 08/05/2026 22:54 UTC
Impacted Service(s) : Some servers in the specified racks were no longer able to access the public network.
Customers Impact : Some customers were temporarily unable to access their servers via public network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 8, 23:47 UTC
[RBX8][Dedicated Servers] - Racks R802R13/R802R14/R802R15 Incident Notification
Resolved - We had an incident on Dedicated Servers offer in racks R802R13/R802R14/R802R15 which has now been resolved.

Here are some supplementary details :

Start time : 08/05/2026 22:03 UTC
End time : 08/05/2026 22:14 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access via the IPMI interface.
Customers Impact : Customers were temporarily unable to access their servers via the IPMI interface located on the specified racks.
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
May 8, 22:22 UTC
[RBX7][Storage and Backups] - Backup Storage maintenance notification
Completed - The scheduled maintenance has been completed.
May 8, 04:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 14:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 07/05/2026 14:00 UTC
End time : 08/05/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
May 4, 08:53 UTC
May 7, 2026
[RBX6][Dedicated Servers] - Rack 46A26 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our offering has been resolved.

Start time : 07/05/2026 17:16 UTC
End time : 07/05/2026 19:57 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 7, 20:00 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 7, 19:49 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46A26.

Here are some supplementary details :

Start time : 07/05/2026 17:16 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 7, 18:00 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46A26.

Here are some supplementary details :

Start time : 07/05/2026 17:16 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 7, 17:26 UTC
[SBG3][Cooling System] - Rack S355A03 maintenance notification
Completed - The scheduled maintenance has been completed.
May 7, 14:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:40 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/05/2026 06:40 UTC
End time : 07/05/2026 15:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
May 7, 06:39 UTC
[GRA2][Cooling System] - Rack G223A09 maintenance notification
Completed - All services are operational.
May 7, 11:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:15 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/05/2026 06:15 UTC
End time : 07/05/2026 14:30 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
May 7, 06:11 UTC
[SBG3][Dedicated Servers] - Rack S355A02 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 07/05/2026 09:12 UTC
End time : 07/05/2026 10:11 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 7, 10:43 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in rack S355A02.

Here are some supplementary details :

Start time : 07/05/2026 09:12 UTC
Impacted Service(s) : All servers in the rack S355A02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 7, 09:44 UTC
[BHS1][Dedicated Servers] - Racks T01B24/T01B25 migration notification
Completed - The scheduled maintenance has been completed.
May 7, 09:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in the racks T01B24/T01B25 to T01B26.

Start time : 07/05/2026 02:00 UTC
End time : 07/05/2026 10:00 UTC
Service impact : Servers in racks T01B24/T01B25 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Apr 28, 20:42 UTC
[BHS1][Dedicated Servers] - Rack T01B24 migration notification
Completed - The scheduled maintenance has been completed.
May 7, 09:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 02:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in the rack T01B24 to T01B76 and T01B77.

Start time : 07/05/2026 02:00 UTC
End time : 07/05/2026 10:00 UTC
Service impact : Servers in rack T01B24 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Apr 28, 20:35 UTC
[WAW1][Dedicated Servers] - W11A17/W11A18 Incident Notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 07/05/2026 07:21 UTC
End time : 07/05/2026 07:30 UTC
Impacted Service(s) : All servers in the rack W11A17/W11A18 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located in specified racks.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 7, 07:39 UTC
[RBX8][Dedicated Servers] - Rack R805R05 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 06/05/2026 21:25 UTC
End time : 07/05/2026 02:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 7, 02:01 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are back online.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 7, 01:03 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The vRack network is available again
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 6, 23:16 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :

Start time : 06/05/2026 21:56 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Some servers in the rack R805R05 are temporarily unavailable too.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified rack.
Some customers are temporarily unable to access their servers located on the specified rack too.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 6, 21:58 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R805R05.

Here are some supplementary details :

Start time : 06/05/2026 21:25 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 6, 21:30 UTC
[RBX7][Storage and Backups] - Backup Storage maintenance notification
Completed - The scheduled maintenance has been completed.
May 7, 01:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 14:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 06/05/2026 14:00 UTC
End time : 07/05/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
May 4, 08:45 UTC
May 6, 2026
[WAW1][Dedicated Servers] - Rack W14B14 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 06/05/2026 15:03 UTC
End time : 06/05/2026 15:45 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 6, 16:06 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack W14B14 in WAW.

Here are some supplementary details :

Start time : 06/05/2026 15:03 UTC
Impacted Service(s) : Some servers in the rack W14B14 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 6, 15:26 UTC
[GRA3][Cooling System] - Rack GRA0319B05C maintenance notification
Completed - The scheduled maintenance has been completed.
May 6, 15:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:15 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure in rack GRA0319B05C.

Start time : 06/05/2026 06:15 UTC
End time : 06/05/2026 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
May 6, 06:13 UTC
[GRA2][Cooling System] - Rack G233A17 maintenance notification
Completed - The scheduled maintenance has been completed.
May 6, 12:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 06/05/2026 06:00 UTC
End time : 06/05/2026 14:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
May 4, 12:19 UTC
[BHS1][Dedicated Servers] - Rack T01B06 notification incident
Resolved - We would like to inform you that an incident occurred in the rack T01B06.
This incident has now been resolved.

Please find the details of this incident below :
Start time : 06/05/2026 07:48 UTC
End time : 06/05/2026 08:05 UTC
Impacted Service(s) : vRack network were temporarily unavailable in the specified rack.
Customers Impact : Customers were temporarily unable to access and use their servers through vRack network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 6, 08:07 UTC
[RBX7][Storage and Backups] - Backup Storage maintenance notification
Completed - We would like to inform you that the maintenance on our Backup Storage is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
May 6, 02:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 14:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 05/05/2026 14:00 UTC
End time : 06/05/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
May 4, 08:10 UTC
May 5, 2026
[GLOBAL][Storage and Backups] - Backup Storage Maintenance Notification
Completed - We would like to inform you that the maintenance on our Backup Storage is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
May 5, 20:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 12:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 04/05/2026 12:00 UTC
End time : 06/05/2026 16:30 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
May 4, 10:43 UTC
[GRA3][Cooling System] - Rack GRA0319B01C maintenance notification
Completed - We would like to inform you that the maintenance on our cooling infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
May 5, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:40 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 05/05/2026 06:00 UTC
End time : 05/05/2026 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
May 5, 06:39 UTC
[GRA1][Cooling System] - Rack G108B18 maintenance notification
Completed - All services are operational.
May 5, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 05/05/2026 06:00 UTC
End time : 05/05/2026 14:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
May 4, 12:16 UTC
[WAW1][Dedicated Servers] - Rack W15A04 maintenance notification
Completed - The scheduled maintenance has been completed.
May 5, 11:25 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 06/05/2026 08:30 UTC
End time : 06/05/2026 10:00 UTC
Service impact : Servers will be unavailable during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Apr 22, 03:06 UTC
[GLOBAL][Virtual Private Servers] - cPanel incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 01/05/2026 00:00 UTC
End time : 04/05/2026 14:54 UTC
Root Cause : This incident was caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
May 5, 10:43 UTC
Monitoring - Service has been fully restored since 04/05/2026 14:54 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Customers Impact : Customers may experience security risks on servers running cPanel & WHM.

To immediately address and protect from any security concerns, OVHcloud teams highly recommends anyone using a cPanel image to execute the recommended patch, as described by cPanel, on the CVE documentation.

We invite you to check your version and, if you are affected, use the steps described in the link.
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026

If you need to reinstall your template for any reason, you will need to execute the recommended steps to patch again, to ensure you remain secure.
Root Cause : This incident is caused by our provider.

We apologize for any inconvenience caused and appreciate your understanding.
May 4, 14:56 UTC
Update - Please find the details of this incident below :
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Customers Impact : Customers may experience security risks on servers running cPanel & WHM.

To immediately address and protect from any security concerns, OVHcloud teams highly recommends anyone using a cPanel image to execute the recommended patch, as described by cPanel, on the CVE documentation.

We invite you to check your version and, if you are affected, use the steps described in the link.
https://support.cpanel.net/hc/en-us/articles/40073787579671-Security-CVE-2026-41940-cPanel-WHM-WP2-Security-Update-04-28-2026

If you need to reinstall your template for any reason, you will need to execute the recommended steps to patch again, to ensure you remain secure.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 1, 22:52 UTC
Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary functionality issue

Please find the details of this incident below :
Start time : 01/05/2026 00:00 UTC
Impacted Service(s) : cPanel & WHM Control Panel.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
May 1, 04:21 UTC
[WAW1][Dedicated Servers] - Racks W12A13/W12A14/W12A15 Incident Notification
Resolved - We had an incident on Dedicated Servers offer in racks W12A13/W12A14/W12A15 which has now been resolved.

Here are some supplementary details :

Start time : 05/05/2026 06:53 UTC
End time : 05/05/2026 06:59 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access via the IPMI interface.
Customers Impact : Customers were temporarily unable to access their servers via the IPMI interface located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
May 5, 09:42 UTC
[ERI][Network] - Rack E103C07 maintenance notification
Completed - We would like to inform you that the maintenance on our network is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
May 5, 00:28 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 23:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 04/05/2026 23:30 UTC
End time : 05/05/2026 01:30 UTC
Service impact : During the maintenance, the public network will be unavailable for 10 minutes, after which the vRack network will be unavailable for 10 minutes for the servers in the rack.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on multiple network equipment.

Thank you for your understanding.
Apr 16, 18:27 UTC
May 4, 2026
[RBX6/7][Storage and Backups] - Backup Storage maintenance notification
Completed - We would like to inform you that the maintenance on our Backup Storage is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
May 4, 22:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 14:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 04/05/2026 14:00 UTC
End time : 05/05/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
May 4, 07:55 UTC
[GRA6][Virtual Private Servers] - VPS Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 04/05/2026 06:31 UTC
End time : 04/05/2026 15:13 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.
May 4, 15:14 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team continues to work on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 4, 10:46 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer in GRA6 Region.

Here are some supplementary details :

Start time : 04/05/2026 06:31 UTC
Impacted Service(s) : Some Virtual Private Servers are temporarily unavailable in GRA6 Region.
Customers Impact : Customers are temporarily unable to access their Virtual Private Servers in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 4, 07:23 UTC
[SBG5][Dedicated Servers] - Rack SBG0504A06C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 30/04/2026 06:24 UTC
End time : 30/04/2026 17:10 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 4, 13:01 UTC
Monitoring - Service has been fully restored since 30/04/2026 17:10 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 30/04/2026 06:24 UTC
Impacted Service(s) : Some servers in the rack SBG0504A06C were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 30, 18:34 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack SBG0504A06C.

Here are some supplementary details :

Start time : 30/04/2026 06:24 UTC
Impacted Service(s) : Some servers in the rack SBG0504A06C are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 30, 17:52 UTC
[WAW1][Dedicated Servers] - Rack W01A07 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 04/05/2026 10:56 UTC
End time : 04/05/2026 11:55 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 4, 12:48 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack W01A07.

Here are some supplementary details :

Start time : 04/05/2026 10:56 UTC
Impacted Service(s) : Some servers in the rack W01A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in W01A07.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 4, 11:26 UTC
[RBX3][Dedicated Servers] - Rack 46L02 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack 46L02 has been resolved.

Start time : 03/05/2026 23:29 UTC
End time : 04/05/2026 01:10 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 4, 01:12 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46L02.

Here are some supplementary details :

Start time : 03/05/2026 23:29 UTC
Impacted Service(s) : All servers in the rack 46L02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 3, 23:33 UTC
May 3, 2026
[RBX3][Dedicated Servers] - Rack 46L02 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack 46L02 has been resolved.

Start time : 03/05/2026 21:56 UTC
End time : 03/05/2026 22:51 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 3, 22:54 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46L02.

Here are some supplementary details :

Start time : 03/05/2026 21:56 UTC
Impacted Service(s) : All servers in the rack 46L02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 3, 22:07 UTC
[LIM][Virtual Private Servers] - VPS incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 02/05/2026 12:18 UTC
End time : 03/05/2026 19:58 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure

We apologize for any inconvenience caused and appreciate your understanding.
May 3, 20:13 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most Virtual Private Servers instances are now operational again.
Ongoing Actions : Our team is working to fix the last remaining Virtual Private Servers instances.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 3, 03:09 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific LIM region.

Here are some supplementary details :

Start time : 02/05/2026 12:18 UTC
Impacted Service(s) : Some VPS instances in the LIM region are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their VPS instances in the LIM region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
May 2, 16:17 UTC
[ERI1][Dedicated Servers] - rack E103A03 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 03/05/2026 09:38 UTC
End time : 03/05/2026 10:19 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 3, 10:24 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack E103A03.

Here are some supplementary details :

Start time : 03/05/2026 09:38 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 3, 09:43 UTC
May 2, 2026
May 1, 2026
[RBX6][Dedicated Servers] - Rack 46J27 maintenance notification
Completed - The scheduled maintenance has been completed.
May 1, 16:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 14:45 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack 46J27.

Start time : 01/05/2026 14:30 UTC
End time : 01/05/2026 16:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in 46J27.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
May 1, 14:41 UTC
[SBG3][Dedicated Servers] - Rack S336A01 incident notification
Resolved - We had an incident on Dedicated Servers offer on rack S336A01 which has now been resolved.

Here are some supplementary details :

Start time : 01/05/2026 14:47 UTC
End time : 01/05/2026 14:50 UTC
Impacted Service(s) : Servers in the specified rack were temporarily able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack network located in rack S336A01..
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
May 1, 14:55 UTC
[RBX3][Dedicated Servers] - Rack 46J27 Incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers on rack 46J27 has been resolved.

Start time : 01/05/2026 09:58 UTC
End time : 01/05/2026 12:54 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 1, 12:59 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific Rack 46J27.

Here are some supplementary details :

Start time : 01/05/2026 09:58 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 1, 10:29 UTC
[RBX3][Dedicated Servers] - Rack 46J27 Incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 01/05/2026 06:52 UTC
End time : 01/05/2026 07:20 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 1, 07:22 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific Rack 46J27.

Here are some supplementary details :

Start time : 01/05/2026 06:52 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 1, 06:54 UTC
[RBX3][Dedicated Servers] - Rack 46J27 Incident notification
Resolved - We had an incident on the rack 46J27 that is now resolved.

Here are some supplementary details :

Start time : 01/05/2026 06:34 UTC
End time : 01/05/2026 06:48 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 1, 06:52 UTC
[RBX5][Dedicated Servers] - Room 45F incident notification
Resolved - We are pleased to inform you that the incident affecting the room 45F has been resolved.

Start time :01/05/2026 00:24 UTC
End time : 01/05/2026 01:30 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
May 1, 01:31 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific room.

Here are some supplementary details :

Start time : 01/05/2026 00:24 UTC
Impacted Service(s) : Impacted Service(s): The public network is currently experiencing instability (flapping) in the racks listed below :
45F07
45F08
45F09
45F10
45F11
45F12
45F13
45F14
45F15
45F16

Customers Impact : Customers may experience intermittent connectivity issues, packet loss, or latency when accessing their servers through the public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
May 1, 00:33 UTC
[ERI1][Dedicated Servers] - Rack E101D03 maintenance notification
Completed - The scheduled maintenance has been completed.
May 1, 00:34 UTC
Update - This maintenance is still in progress.
We will inform you when it's finished.
Apr 30, 19:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 11:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 30/04/2026 11:00 UTC
End time : 30/04/2026 13:00 UTC
Service impact : Servers will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101D03 to rack ERI0102D04C.

Thank you for your understanding.
Mar 12, 14:39 UTC
Apr 30, 2026
[RBX7][Dedicated Servers] - Rack R718A01 incident notification
Resolved - We would like to inform you that an incident occurred in the rack R718A01.
This incident has now been resolved.

Please find the details of this incident below :
Start time : 30/04/2026 22:18 UTC
End time : 30/04/2026 22:23 UTC
Impacted Service(s) : Vrack network was temporarily unavailable for servers located in the rack R718A01.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 30, 22:28 UTC
[RBX4][Storage and Backups] - Backup Storage maintenance notification
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Apr 30, 18:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 14:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 30/04/2026 14:00 UTC
End time : 30/04/2026 16:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
Apr 24, 20:21 UTC
[MR901][Dedicated Servers] - Room MR90101 incident notification
Resolved - We had an incident on Dedicated Servers offer on room MR90101 which has now been resolved.

Here are some supplementary details :

Start time : 30/04/2026 10:30 UTC
End time : 30/04/2026 12:30 UTC
Impacted Service(s) : Some servers in the room MR90101 were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access and use their servers in room MR90101.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Apr 30, 18:25 UTC
[RBX3][Dedicated Servers] - Rack 45F15 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers on rack 45F15 has been resolved.

Start time : 30/04/2026 14:32 UTC
End time : 30/04/2026 15:28 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 30, 15:41 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 45F15.

Here are some supplementary details :

Start time : 30/04/2026 14:32 UTC
Impacted Service(s) : Some servers in the rack 45F15 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 30, 14:58 UTC
[GLOBAL][Storage and Backups] - Backup Storage Maintenance Notification
Completed - We are sorry to inform you that this maintenance is postponed to another date. We will keep you updated as soon as the date is fixed.
Apr 30, 12:44 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 09:20 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 30/04/2026 09:00 UTC
End time : 30/04/2026 21:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 20 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
Apr 30, 09:19 UTC
[ERI1][Dedicated Servers] - Rack E101B04 maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 30, 12:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 30/04/2026 05:00 UTC
End time : 30/04/2026 07:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101B04 to rack ERI0102F05A.

Thank you for your understanding.
Mar 3, 20:56 UTC
[ERI1][Dedicated Servers] - Rack E101B03 maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 30, 12:03 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 30/04/2026 07:00 UTC
End time : 30/04/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101B03 to rack ERI0102F05B.

Thank you for your understanding.
Mar 3, 20:58 UTC
[LIM1][Dedicated Servers] - Rack Multiple racks incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.

Start time : 30/04/2026 06:49 UTC
End time : 30/04/2026 11:30 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 30, 11:55 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most servers are now operational again.
Ongoing Actions : Our team is working to fix the last remaining servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 30, 07:34 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks L114A07, L114B13, L114B17, L114B18, L114B19, L115B05, L115B10, L115A14 and L115A17.

Here are some supplementary details :

Start time : 30/04/2026 06:49 UTC
Impacted Service(s) : All servers in the racksL114A07, L114B13, L114B17, L114B18, L114B19, L115B05, L115B10, L115A14 and L115A17 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Apr 30, 07:00 UTC
[GRA1][Cooling System] - Rack G121A14 Maintenance Notification
Completed - All services are operational.
Apr 30, 11:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.


Start time : 30/04/2026 04:00 UTC
End time : 30/04/2026 07:00 UTC
Service impact : Servers will be unavailable during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Apr 7, 15:04 UTC
[RBX4][Storage and Backups] - Backup Storage maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 30, 01:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 14:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 29/04/2026 14:00 UTC
End time : 30/04/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
Apr 24, 20:15 UTC
Apr 29, 2026
[ERI1][Dedicated Servers] - Rack E101A08 maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 29, 22:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 20:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 29/04/2026 20:00 UTC
End time : 29/04/2026 22:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101A08 to rack ERI0102F01A.

Thank you for your understanding.
Mar 3, 20:55 UTC
[ERI1][Dedicated Servers] - Rack E101A11 maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 29, 13:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 11:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 29/04/2026 11:00 UTC
End time : 29/04/2026 13:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101A11 to rack ERI0102F04C.

Thank you for your understanding.
Mar 3, 20:54 UTC
[ERI1][Dedicated Servers] - Rack E101B02 maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 29, 11:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 07:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 29/04/2026 07:00 UTC
End time : 29/04/2026 09:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101B02 to rack ERI0102F02A.

Thank you for your understanding.
Mar 3, 20:53 UTC
[ERI1][Dedicated Servers] - Rack E101A12 maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 29, 07:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 29/04/2026 05:00 UTC
End time : 29/04/2026 07:00 UTC
Service impact : Servers will be unavailable during the maintenance for 90 minutes each.
Service improvement : As part of our continuous improvement policy for our infrastructure, we will be relocating the servers currently located in rack E101A12 to rack ERI0102F04B.

Thank you for your understanding.
Mar 3, 20:51 UTC
[RBX4][Storage and Backups] - Backup Storage maintenance notification
Completed - The scheduled maintenance has been completed.
Apr 29, 01:41 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 14:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our Backup Storage offer.

Start time : 28/04/2026 14:00 UTC
End time : 29/04/2026 02:00 UTC
Service impact : During the maintenance window, some storage will be temporarily unavailable for approximately 30 minutes.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Backup Storage offering to implement security and performance enhancements.

Thank you for your understanding.
Apr 24, 20:13 UTC
[GRA1][Network] - Network Equipment Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 29, 00:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time: 29/04/2026 00:00 UTC
End time: 29/04/2026 02:00 UTC
Service impact: A temporary interruption during this intervention could be observed on some services.
Service improvement: As part of our continuous improvement policy, our teams will be doing a maintenance on a network equipment.

Thank you for your understanding.
Apr 22, 17:23 UTC
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