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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
CCH Operational
MR9 Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
US-WEST-LZ-SEA Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-SOUTH-MIL Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
AP-SOUTH-MUM Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-WEST-ERI Operational
EU-CENTRAL-WAW Operational
Identity, Security & Operations || Logs Data Platform Operational
GRA Operational
BHS Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
US-EAST-VA Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Global Infrastructure Operational
AP-SOUTH-MUM Operational
BHS Operational
ERI Operational
EU-SOUTH-MIL Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
UK2 Operational
YNM Operational
EU-WEST-LZ-BRU Operational
EU-WEST-LZ-MAD Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-SEA Operational
Virtual Private Servers || Network Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
SBG Operational
SGP Operational
SYD Operational
UK2 Operational
WAW Operational
MIL Operational
YNM Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
EU-WEST-LZ-MRS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
MIL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GRA1][Cooling System] - Rack G108B02 maintenance notification Jul 9, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/07/2026 06:00 UTC
End time : 09/07/2026 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 07, 2026 - 12:17 UTC

[SBG3][Dedicated Servers] - Rack S324B Electrical maintenance notification Jul 9, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:00 UTC
End time : 09/07/2026 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Posted on Jun 26, 2026 - 02:11 UTC

[SBG3][Dedicated Servers] - Rack S320B Electrical maintenance notification Jul 9, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:00 UTC
End time : 09/07/2026 15:00 UTC
Service impact : A temporary network interruption may occur on the servers during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Posted on Jun 26, 2026 - 02:06 UTC

[SBG3][Dedicated Servers] - Rack S324B Electrical maintenance notification Jul 9, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:00 UTC
End time : 09/07/2026 15:00 UTC
Service impact : A temporary network interruption may occur on the servers during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Posted on Jun 26, 2026 - 02:08 UTC

[SBG3][Dedicated Servers] - Rack S325B Electrical maintenance notification Jul 9, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:00 UTC
End time : 09/07/2026 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Posted on Jun 26, 2026 - 02:14 UTC

[SBG3][Dedicated Servers] - Rack S326B Electrical maintenance notification Jul 9, 2026 06:02-15:02 UTC

As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:02 UTC
End time : 09/07/2026 15:02 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Posted on Jun 25, 2026 - 18:46 UTC

[SBG3][Dedicated Servers] - Rack S327B Electrical maintenance notification Jul 9, 2026 06:03-15:03 UTC

Update - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:03 UTC
End time : 09/07/2026 15:03 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Jun 26, 2026 - 03:59 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our electrical infrastructure.

Start time : 09/07/2026 06:03 UTC
End time : 09/07/2026 15:03 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance in this rack.

Thank you for your understanding.
Jun 25, 2026 - 18:42 UTC

[GRA2][Dedicated Servers] - Rack G233B07 Migration Notification Jul 16, 2026 04:00-06:00 UTC

As part of our continuous improvement plan, we will be carrying out a migration from rack G233B07 to G233B08.

Start time : 16/07/2026 04:00 UTC
End time : 16/07/2026 06:00 UTC
Service impact : Servers in rack G233B07 will be unavailable during maintenance for 2 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Posted on Jul 02, 2026 - 14:27 UTC

[WAW1][Dedicated Servers] - Racks W17A09 - W17A10 - W17A11 - W17A14 - W17B08 Maintenance Notification Jul 16, 2026 06:00-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

List of affected racks:

- Rack W17A09
- Rack W17A10
- Rack W17A11
- Rack W17A14
- Rack W17B08

Start time : 16/07/2026 06:00 UTC
End time : 16/07/2026 10:00 UTC
Service impact : All servers will be unavailable during maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Jun 11, 2026 - 16:32 UTC

[WAW1][Dedicated Servers] - Racks W17A07 - W17A04 - W17A03 - W17A02 - W17A01 Maintenance Notification Jul 16, 2026 06:00-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

List of affected racks:

- Rack W17A07
- Rack W17A04
- Rack W17A03
- Rack W17A02
- Rack W17A01

Start time : 16/07/2026 06:00 UTC
End time : 16/07/2026 10:00 UTC
Service impact : All servers will be unavailable during maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Jun 11, 2026 - 16:38 UTC

[GRA2][Cooling System] - Rack G265A02 maintenance notification Jul 16, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 16/07/2026 06:00 UTC
End time : 16/07/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jun 25, 2026 - 18:22 UTC

[SBG5][Dedicated Servers] - Rack SBG0504A06C maintenance notification Jul 19, 2026 05:00-10:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 19/07/2026 05:00 UTC
End time : 19/07/2026 10:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 25, 2026 - 18:19 UTC

[RBX6][Network] - Network Equipment Maintenance Notification Jul 21, 2026 01:00-04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

Start time : 21/07/2026 01:00 UTC
End time : 21/07/2026 04:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our network infrastructure.

Thank you for your understanding.
Posted on Jul 06, 2026 - 15:52 UTC

[LIM1][Dedicated Servers] - Rack L112A03 maintenance notification Jul 21, 2026 07:00-08:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 21/07/2026 07:00 UTC
End time : 21/07/2026 08:00 UTC
Service impact : During the maintenance window, servers in the rack L112A03 will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 23, 2026 - 17:36 UTC

[LIM1][Dedicated Servers] - Rack L102A11 maintenance notification Jul 21, 2026 07:00-08:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 21/07/2026 07:00 UTC
End time : 21/07/2026 08:00 UTC
Service impact : During the maintenance window, servers in the rack L102A11 will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 23, 2026 - 17:37 UTC

[RBX5][Dedicated Servers] - Multiple racks maintenance notification Jul 22, 2026 01:00-04:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer in RBX5.

List of concerned racks :
- 45A01
- 45A02
- 45A03
- 45A04
- 45A05
- 45A06
- 45A07
- 45A08
- 45A09
- 45A10

Start time : 22/07/2026 01:00 UTC
End time : 22/07/2026 04:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Posted on Jul 07, 2026 - 01:44 UTC

[LIM1][Dedicated Servers] - Rack L115B05 maintenance notification Jul 22, 2026 07:00-08:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 22/07/2026 07:00 UTC
End time : 22/07/2026 08:00 UTC
Service impact : During the maintenance window, servers in the rack L115B05 will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 23, 2026 - 17:41 UTC

[LIM1][Dedicated Servers] - Rack L115B06 maintenance notification Jul 22, 2026 07:00-08:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 22/07/2026 07:00 UTC
End time : 22/07/2026 08:00 UTC
Service impact : During the maintenance window, servers in the rack L115B06 will be temporarily unavailable.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Jun 23, 2026 - 17:43 UTC

[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification Jul 23, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 23/07/2026 06:00 UTC
End time : 23/07/2026 14:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 08, 2026 - 13:08 UTC

[GRA3][Cooling System] - Rack GRA0326B03C maintenance notification Jul 27, 2026 06:00-13:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/07/2026 06:00 UTC
End time : 27/07/2026 13:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jun 25, 2026 - 18:15 UTC

[GRA1][Dedicated Servers] - Multiple racks maintenance notification Aug 11, 2026 07:00-10:10 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in racks G124B07, G124B14, G124B19, G124B21, G125B02, G125B03, G125B18, G125B21 and G125B22.

Start time : 11/08/2026 07:00 UTC
End time : 11/08/2026 10:10 UTC

List of concerned racks:
- Rack G124B07
- Rack G124B14
- Rack G124B19
- Rack G124B21
- Rack G125B02
- Rack G125B03
- Rack G125B18
- Rack G125B21
- Rack G125B22

Service impact : Public networks will be temporarily unavailable for 30 seconds during the maintenance for servers located in the specified racks.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jul 03, 2026 - 07:07 UTC
Jul 8, 2026
[YYZ][Dedicated Servers] - Room YYZ0101 maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 8, 13:59 UTC
Update - Please find an update regarding this maintenance below:

Update: The maintenance is taking longer than initially expected.
The new estimated end time is 08/07/2026 14:30 UTC.

We apologize for the extended maintenance window and appreciate your patience and understanding.
Jul 8, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 12:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offering, affecting servers in racks listed below :
- Rack YYZ0101B02A
- Rack YYZ0101B02A


Start time : 08/07/2026 12:30 UTC
End time : 08/07/2026 13:30 UTC
Service impact : Customers who have not configured the LACP service may temporarily experience a service interruption.
Service improvement : As part of our continuous improvement policy for our network infrastructure, we will be upgrading multiple network devices to enhance security and reliability.

Thank you for your understanding.
Jun 22, 16:28 UTC
[GRA1][Cooling System] - Rack G108B08 maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 8, 13:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/07/2026 06:00 UTC
End time : 08/07/2026 14:30 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 6, 09:41 UTC
[RBX8][Dedicated Servers] - Rack R805R02 maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 8, 13:34 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 11:40 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/07/2026 09:54 UTC
End time : 08/07/2026 13:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 11:37 UTC
[SBG5][Dedicated Servers] - Rack SBG0505B05B maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 8, 10:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 07:30 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/07/2026 07:00 UTC
End time : 08/07/2026 11:00 UTC
Service impact : Some servers in rack SBG0505B05B will be temporarily unavailable during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 8, 06:59 UTC
[RBX8][Dedicated Servers] - Rack R805R02 maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 8, 09:38 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 11:45 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/07/2026 08:00 UTC
End time : 08/07/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 7, 11:42 UTC
[GRA1][Dedicated Servers] - Room G124 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering in room G124 has been resolved.

Start time : 07/07/2026 08:42 UTC
End time : 08/07/2026 09:22 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 09:28 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers are no longer impacted by this incident.
Ongoing Actions : Our teams are currently working on the last impacted servers in room G124.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 8, 06:28 UTC
Update - Ongoing Actions : Our teams remain fully mobilized to restore full service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 16:49 UTC
Update - Please find an update of this incident below:

Update: Some servers in the room G124 are progressively becoming operational again.
Customers may still experience temporary availability issues during the recovery phase.
Ongoing Actions : Our teams are actively working to restore full service as quickly as possible and are closely monitoring system stability.

We will keep you updated on the progress and final resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 12:11 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific room G124.

Here are some supplementary details :

Start time : 07/07/2026 08:42 UTC
Impacted Service(s) : Some servers in room G124 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified room.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:59 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the room G124.

Here are some supplementary details :

Start time : 07/07/2026 08:42 UTC
Impacted Service(s) : Some servers in room G124 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified room.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 09:20 UTC
Jul 7, 2026
[WAW][Dedicated Servers] - Room WAW0106/WAW0107 maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 7, 19:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 17:40 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offering, affecting servers in racks listed below :
- Rack WAW0106A02C
- Rack WAW0106A05C
- Rack WAW0106B02C
- Rack WAW0107A05C

Start time : 07/07/2026 17:40 UTC
End time : 07/07/2026 20:40 UTC
Service impact : Customers who have not configured the LACP service may temporarily experience a service interruption.
Service improvement : As part of our continuous improvement policy for our network infrastructure, we will be upgrading multiple network devices to enhance security and reliability.

Thank you for your understanding.
Jul 7, 17:36 UTC
[SBG5][Dedicated Servers] - Rack SBG0506A01C maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 7, 14:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 11:20 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 07/07/2026 09:15 UTC
End time : 07/07/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 7, 11:19 UTC
[WAW][Dedicated Servers] - Room WAW0118A maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 7, 14:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 12:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offering, affecting servers in racks listed below :
- Rack WAW0118A01B
- Rack WAW0118A01C
- Rack WAW0118A04A
- Rack WAW0118A04B

Start time : 07/07/2026 12:30 UTC
End time : 07/07/2026 16:30 UTC
Service impact : Customers who have not configured the LACP service may temporarily experience a service interruption.
Service improvement : As part of our continuous improvement policy for our network infrastructure, we will be upgrading multiple network devices to enhance security and reliability.

Thank you for your understanding.
Jun 22, 16:16 UTC
[GRA3][Dedicated Servers] - Racks GRA0320A02A/B/C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks GRA0320A02A/B/C has been resolved.

Start time : 06/07/2026 07:09 UTC
End time : 07/07/2026 10:40 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 10:53 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack GRA0320A02A are no longer impacted by the incident.
Ongoing Actions : Our teams are currently working on the last impacted servers of racks GRA0320A02B and GRA0320A02C.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 7, 04:03 UTC
Update - Please find below an update on the situation :

Update :
A significant number of servers across the three racks are back online.

Impacted Service(s) : Some servers in the racks GRA0320A02A/B/C are still temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.
Jul 6, 14:13 UTC
Update - Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 09:10 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified racks.
The root cause has been identified.

Please find the details of this incident below :
Start time : 06/07/2026 07:09 UTC
Impacted Service(s) : All servers in the racks GRA0320A02A/B/C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 07:39 UTC
Jul 6, 2026
[RBX8][Dedicated Servers] - Rack R809R20 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 06/07/2026 16:03 UTC
End time : 06/07/2026 18:42 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 18:44 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack R809R20.

Here are some supplementary details :

Start time : 06/07/2026 16:03 UTC
Impacted Service(s) : Some servers in the Rack R809R20are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 6, 16:31 UTC
[GRA2][Dedicated Servers] - Rack G251A09 incident notification
Resolved - We would like to inform you that an incident occurred in the rack G251A09.
This incident has now been resolved.

Please find the details of this incident below :
Start time : 06/07/2026 06:49 UTC
End time : 06/07/2026 07:10 UTC
Impacted Service(s) : All servers in the rack G251A09 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 6, 07:14 UTC
Jul 5, 2026
[GRA1][Dedicated Servers] - G117A16 / G117A15 / G117A14 Incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 05/07/2026 08:00 UTC
End time : 05/07/2026 18:26 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 18:53 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in racks G117A16 and G117A14 are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 16:48 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The cause of the incident has been identified and fixed, and our teams are now working to repair the servers that were affected.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 10:22 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in G117A16 / G117A15 / G117A14 racks.

Here are some supplementary details :

Start time : 05/07/2026 08:00 UTC
Impacted Service(s) : Some servers in the racks G117A16 / G117A15 / G117A14 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 09:19 UTC
[RBX8][Dedicated Servers] - Rack R805R01 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our offering has been resolved.

Start time : 05/07/2026 10:36 UTC
End time : 05/07/2026 12:42 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 12:53 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are now back online. The team is working to fix the remaining servers that are still affected.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Jul 5, 11:36 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R805R01.

Here are some supplementary details :

Start time : 05/07/2026 10:36 UTC
Impacted Service(s) : All servers in the rack R805R01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 10:52 UTC
[GRA1][Dedicated Servers] - G107A10 / G107A09 / G107A08 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 05/07/2026 06:23 UTC
End time : 05/07/2026 09:49 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 09:54 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams have identified the cause of the incident and are currently bringing the servers back online.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 07:12 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in racks G107A10 / G107A09 / G107A08.

Here are some supplementary details :

Start time : 05/07/2026 06:23 UTC
Impacted Service(s) : All servers in racks G107A10 / G107A09 / G107A08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 5, 06:57 UTC
Jul 4, 2026
[RBX8][Dedicated Servers] - Rack R805R01 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering in the rack R805R01 has been resolved.

Start time : 04/07/2026 11:08 UTC
End time : 04/07/2026 15:17 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 15:19 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack R805R01.

Here are some supplementary details :

Start time : 04/07/2026 11:08 UTC
Impacted Service(s) : Some servers in Rack R805R01 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 11:15 UTC
[WAW1][Dedicated Servers] - Rack W15A04 Incident Notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 04/07/2026 14:27 UTC
End time : 04/07/2026 14:33 UTC
Impacted Service(s) : All servers in the rack W15A04 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 4, 14:55 UTC
[SBG3][Storage and Backups] - File Storage Incident Notification
Resolved - We had an incident on our Storage offer which has now been resolved.

Here are some supplementary details :

Start time : 04/07/2026 06:11 UTC
End time : 04/07/2026 06:37 UTC
Impacted Service(s) : The File storage service was temporarily unavailable for some customers in SBG3 region.
Customers Impact : Some customers encountered difficulties accessing their file storage.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Jul 4, 07:22 UTC
[RBX3][Dedicated Servers] - Rack 45F10 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 04/07/2026 03:58 UTC
End time : 04/07/2026 06:47 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 06:49 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 04:16 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 45F10.

Here are some supplementary details :

Start time : 04/07/2026 03:58 UTC
Impacted Service(s) : All servers in the rack 45F10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 4, 04:08 UTC
Jul 3, 2026
[GRA][Virtual Private Servers] - VPS Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 03/07/2026 12:55 UTC
End time : 03/07/2026 18:20 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 18:57 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer in the GRA Region.

Here are some supplementary details :

Start time : 03/07/2026 12:55 UTC
Impacted Service(s) : Some Virtual Private Servers are temporarily unavailable in the GRA Region.
Customers Impact : Some customers are temporarily unable to access their Virtual Private Servers in the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 13:46 UTC
[LIM3][Dedicated Servers] - Rack LIM0313A03B Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 03/07/2026 15:22 UTC
End time : 03/07/2026 15:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 18:26 UTC
Monitoring - Service has been fully restored since 03/07/2026 15:50 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/07/2026 15:22 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the public and vRack networks.
Customers Impact : Customers were temporarily unable to access their servers via public and vRack networks located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 16:06 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack LIM0313A03B.

Here are some supplementary details :

Start time : 03/07/2026 15:22 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 15:48 UTC
[GRA4][Dedicated Servers] - Rack GRA0406C01A Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 03/07/2026 12:05 UTC
End time : 03/07/2026 13:51 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 14:18 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0406C01A.

Here are some supplementary details :

Start time : 03/07/2026 12:05 UTC
Impacted Service(s) : Some servers in the rack GRA0406C01A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 13:26 UTC
[LIM1][Dedicated Servers] - Rack L122A11 maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 3, 09:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 09:18 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack L122A11.

Start time : 03/07/2026 08:46 UTC
End time : 03/07/2026 11:48 UTC
Service impact : vRack networks will be temporarily unavailable during the maintenance for servers in L122A11.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Jul 3, 09:17 UTC
[WAW1][Dedicated Servers] - Rack WAW0107A01A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 03/07/2026 00:51 UTC
End time : 03/07/2026 05:04 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 05:27 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers in rack WAW0107A01A are no longer impacted by the incident.
Ongoing Actions : Our teams are currently working on the last impacted servers in the specified rack.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 03:31 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack WAW0107A01A.

Here are some supplementary details :

Start time : 03/07/2026 00:51 UTC
Impacted Service(s) : All servers in the rack WAW0107A01A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 02:55 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack WAW0107A01A.

Here are some supplementary details :

Start time : 03/07/2026 00:51 UTC
Impacted Service(s) : All servers in the rack WAW0107A01A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 3, 00:59 UTC
[GRA1][Dedicated Servers] - Multiple racks maintenance notification
Completed - The scheduled maintenance has been completed.
Jul 3, 02:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 23:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in GRA1.

List of concerned racks :
- G107A04
- G107A05
- G107A06
- G107A08
- G107A09
- G107A11
- G107A12
- G107A13
- G107A14
- G107A15
- G107B04
- G107B07
- G107B08
- G107B11
- G107B14
- G107B15
- G108A03
- G108A04
- G122B12
- G122B13
- G122B14
- G122B15

Start time : 02/07/2026 23:30 UTC
End time : 03/07/2026 02:30 UTC
Service impact : Network disruption and temporary loss of vRack access may occur during the maintenance window.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be performing maintenance on a network device.

Thank you for your understanding.
Jun 16, 21:01 UTC
Jul 2, 2026
[BHS1][Dedicated Servers] - Racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54 has been resolved.

Start time : 01/07/2026 08:11 UTC
End time : 02/07/2026 20:36 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 21:45 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation:
Update : All servers in Racks T01C49, T01C50, T01C51, T01C52 and T01C54 are once again operational.
Some servers in Rack T01C53 are still temporarily unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 18:40 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation:
Update : The majority of the servers in racks T01C49, T01C50, T01C51, T01C52, T01C53 and T01C54 are no longer impacted by the incident.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 2, 03:11 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation:
Update : All servers in rack T01C48 are no longer impacted by this incident.
Ongoing Actions : Our teams are currently working on the last impacted servers in the other racks.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 23:33 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54.

Here are some supplementary details :

Start time : 01/07/2026 08:11 UTC
Impacted Service(s) : Some servers in the racks T01C48/T01C49/T01C50/T01C51/T01C52/T01C53/T01C54 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 08:29 UTC
[GRA1][Dedicated Servers] - Rack G103B18 maintenance notification
Completed - All services are operational.
Jul 2, 18:11 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/07/2026 06:00 UTC
End time : 02/07/2026 14:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 29, 13:47 UTC
[BHS1][Cooling System] - Rack T01C49 maintenance notification
Completed - The current maintenance has been canceled and it will be rescheduled later.
Thank you for your understanding.
Jul 2, 12:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/07/2026 11:00 UTC
End time : 02/07/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 27, 03:09 UTC
Jul 1, 2026
[GRA][Virtual Private Servers] - Infrastructure maintenance notification
Completed - We would like to inform you that the maintenance on our Virtual Private Servers infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Jul 1, 13:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:54 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our Virtual Private Servers infrastructure.

Start time : 01/07/2026 07:30 UTC
End time : 01/07/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our infrastructure in the GRA region.
Jul 1, 07:53 UTC
[ERI1][Dedicated Servers] - Row E103A maintenance notification
Completed - We would like to inform you that the maintenance on our electrical infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Jul 1, 13:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:31 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure in row E103A.

Start time : 01/07/2026 06:00 UTC
End time : 01/07/2026 11:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 1, 07:29 UTC
[RBX8][Dedicated Servers] - Rack R808R08 Incident Notification
Resolved - We had an incident on our Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 01/07/2026 07:50 UTC
End time : 01/07/2026 08:10 UTC
Impacted Service(s) : All servers in the rack R808R08 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jul 1, 08:17 UTC
[BHS1][Dedicated Servers] - Rack T02B02 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering in the rack T02B02 has been resolved.

Start time : 01/07/2026 04:26 UTC
End time : 01/07/2026 04:58 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 05:00 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack T02B02.

Here are some supplementary details :

Start time : 01/07/2026 04:26 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jul 1, 04:34 UTC
Jun 30, 2026
[GRA1][Dedicated Servers] - Rack G127A19 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 30/06/2026 22:38 UTC
End time : 30/06/2026 23:00 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 30, 23:03 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified rack.
The root cause has been identified.

Please find the details of this incident below :
Start time : 30/06/2026 22:38 UTC
Impacted Service(s) : vRack network is temporarily unavailable in the specified rack.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 30, 22:46 UTC
[GRA2][Infrastructure] - Rack G263B14 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 30, 14:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure in Rack G263B14.

Start time : 30/06/2026 06:00 UTC
End time : 30/06/2026 14:00 UTC
Service impact : Customers could experience a temporary reboot or shutdown in the worst case of their servers.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jun 11, 16:43 UTC
[BHS1][Cooling System] - Rack T01C51 maintenance notification
Completed - All services are operational. No more impact since 30/06/2026 13:46 UTC.
Jun 30, 13:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 30/06/2026 11:00 UTC
End time : 30/06/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 27, 03:08 UTC
[RBX3][Dedicated Servers] - Racks 41F02 41G06 41G07 41H05 41H06 incident notification
Resolved - We had an incident on our Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 30/06/2026 11:15 UTC
End time : 30/06/2026 11:17 UTC
Impacted Service(s) : Servers in the specified racks 41F02 41G06 41G07 41H05 41H06 were no longer able to access the public network.
Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 30, 11:29 UTC
[LIM][Storage and Backups] - Enterprise File Storage maintenance notification
Completed - We would like to inform you that the maintenance on our Storage and Backups is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Jun 30, 08:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Storage and Backups offer.

Start time : 30/06/2026 05:00 UTC
End time : 30/06/2026 11:00 UTC
Service impact : Some Storage Enterprise File Storage services used with vRack Services will be temporarily unavailable for approximately 1 minute during the maintenance period.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Storage infrastructure.

Thank you for your understanding.
Jun 15, 15:25 UTC
Jun 29, 2026
[RBX7][Dedicated Servers] - Rack R717B11 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/06/2026 16:58 UTC
End time : 29/06/2026 22:20 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 22:27 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 29/06/2026 16:58 UTC
Impacted Service(s) : Some servers in the rack R717B11 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 20:31 UTC
[RBX3][Dedicated Servers] - Rack 41B09 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/06/2026 19:16 UTC
End time : 29/06/2026 20:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 20:52 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 41B09.

Here are some supplementary details :

Start time : 29/06/2026 19:16 UTC
Impacted Service(s) : All servers in the rack 41B09 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 19:53 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 41B09.

Here are some supplementary details :

Start time : 29/06/2026 19:16 UTC
Impacted Service(s) : All servers in the rack 41B09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 19:31 UTC
[LIM3][Dedicated Servers] - Rack LIM0303A01C maintenance notification
Completed - All services are operational. No more impact since 29/06/2026 14:55 UTC.
Jun 29, 15:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 14:30 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack LIM0303A01C.

Start time : 29/06/2026 14:30 UTC
End time : 29/06/2026 15:30 UTC
Service impact : vRack network will be temporarily unavailable during the maintenance for servers in rack LIM0303A01C.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jun 29, 14:17 UTC
[BHS1][Cooling System] - Rack T02E34 maintenance notification
Completed - The scheduled maintenance has been completed.
Jun 29, 13:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 29/06/2026 11:00 UTC
End time : 29/06/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 27, 03:06 UTC
[RBX7][Dedicated Servers] - Rack R709B06 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/06/2026 06:19 UTC
End time : 29/06/2026 06:26 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 06:48 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R709B06.

Here are some supplementary details :

Start time : 29/06/2026 06:19 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 06:47 UTC
[GRA1][Dedicated Servers] - Racks G107A04 / G107A03 / G107A02 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/06/2026 01:41 UTC
End time : 29/06/2026 02:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 02:32 UTC
Identified - We have new informations regarding the incident that affects your service(s).

Please find below an update on the situation:
Update : All servers are operational in Racks G107A03 / G107A02, but some servers in Rack G107A04 are still temporarily unavailable.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 02:24 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks G107A04 / G107A03 / G107A02.

Here are some supplementary details :

Start time : 29/06/2026 01:41 UTC
Impacted Service(s) : All servers in Racks G107A04 / G107A03 / G107A02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 29, 01:48 UTC
Jun 28, 2026
[GRA1][Dedicated Servers] - Racks G107A05 / G107A06 / G107A07 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 28/06/2026 21:43 UTC
End time : 28/06/2026 22:52 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 22:57 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Racks G107A05 / G107A06 / G107A07

Here are some supplementary details :

Start time : 28/06/2026 21:43 UTC
Impacted Service(s) : Some servers in Racks G107A05 / G107A06 / G107A07 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified racks
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 22:18 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks G107A05 / G107A06 / G107A07

Here are some supplementary details :

Start time : 28/06/2026 21:43 UTC
Impacted Service(s) : All servers in Racks G107A05 / G107A06 / G107A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 22:02 UTC
[RBX][Storage and Backups] - Backup Storage incident notification
Resolved - We are pleased to inform you that the incident affecting our Storage and Backups offering has been resolved.

Start time : 28/06/2026 20:20 UTC
End time : 28/06/2026 22:03 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 22:07 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage and Backups offer on the specific RBX region.

Here are some supplementary details :

Start time : 28/06/2026 20:20 UTC
Impacted Service(s) : Some Backup Storage services are temporarily unavailable.
Customers Impact : Some customers may be temporarily unable to use their Backup Storage services.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 21:30 UTC
Investigating - We are currently investigating an incident affecting our Storage and Backups offering, which is causing temporary availability issue in the RBX region.

Here are some supplementary details :

Start time : 28/06/2026 20:20 UTC
Impacted Service(s) : Some Backup Storage services are temporarily unavailable.
Customers Impact : Some customers may be temporarily unable to use their Backup Storage services.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 20:37 UTC
[GRA6][Virtual Private Servers] - Some instances incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering in GRA6 region has been resolved.

Start time : 28/06/2026 18:45 UTC
End time : 28/06/2026 20:17 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 20:20 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific region GRA6.

Here are some supplementary details :

Start time : 28/06/2026 18:45 UTC
Impacted Service(s) : Some Virtual Private Servers instances in GRA6 region are unreachable.
Customers Impact : Some customers are temporarily unable to access their instances located in GRA6 region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 19:13 UTC
[BHS2/6][Virtual Private Servers] - Some instances incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering in BHS2 and BHS6 regions has been resolved.

Start time : 28/06/2026 17:04 UTC
End time : 28/06/2026 17:45 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 17:53 UTC
Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the BHS2 and BHS6 regions.

Here are some supplementary details :

Start time : 28/06/2026 17:04 UTC
Impacted Service(s) : Some Virtual Private Server instances in the BHS2 and BHS6 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access their instances located in BHS2 and BHS6 regions.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 17:19 UTC
[RBX2][Dedicated Servers] - Rack 22D03 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack 22D03 has been resolved.

Start time : 28/06/2026 15:58 UTC
End time : 28/06/2026 16:51 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 16:58 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 22D03.

Here are some supplementary details :

Start time : 28/06/2026 15:58 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Some customers are temporarily unable to access their servers via public network located in rack 22D03.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Jun 28, 16:36 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 22D03.

Here are some supplementary details :

Start time : 28/06/2026 15:58 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located in rack 22D03.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 16:05 UTC
[WAW1][Dedicated Servers] - Rack W15A04 incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 28/06/2026 12:19 UTC
End time : 28/06/2026 12:25 UTC
Impacted Service(s) : All servers in the rack W15A04 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 28, 12:33 UTC
[LIM3][Dedicated Servers] - Racks LIM0303B03A/C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 28/06/2026 07:03 UTC
End time : 28/06/2026 07:25 UTC
Impacted Service(s) : All servers in the racks LIM0303B03A/C were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified racks.
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 07:30 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the specified racks.

Please find the details of this incident below :
Start time : 28/06/2026 07:03 UTC
Impacted Service(s) : All servers in the racks LIM0303B03A/B/C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 07:25 UTC
[RBX8][Dedicated Servers] - Racks R808R07/08/09 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 27/06/2026 19:10 UTC
End time : 28/06/2026 02:56 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 28, 03:06 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary functionality issue in the racks R808R07,R808R08 and R808R09.

Here are some supplementary details :

Start time : 27/06/2026 19:10 UTC
Impacted Service(s) : IPMI is temporarily unavailable for servers in racks R808R07,R808R08 and R808R09.
Customers Impact : Customers are temporarily unable to manage their servers located in the specified racks through IPMI.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 19:22 UTC
Jun 27, 2026
[WAW1][Dedicated Servers] - Rack W15A04 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 27/06/2026 18:29 UTC
End time : 27/06/2026 20:09 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 20:19 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack W15A04.

Here are some supplementary details :

Start time : 27/06/2026 18:29 UTC
Impacted Service(s) : All servers in the rack W15A04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 18:37 UTC
[BHS7][Dedicated Servers] - Rack B713B07 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack B713B07 has been resolved.

Start time : 27/06/2026 17:32 UTC
End time : 27/06/2026 17:41 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 17:41 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack B713B07.

Here are some supplementary details :

Start time : 27/06/2026 17:32 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located in rack B713B07.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 17:37 UTC
[RBX8][Dedicated Servers] - Rack R809R07 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R809R07 has been resolved.

Start time : 26/06/2026 14:10 UTC
End time : 27/06/2026 12:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 13:45 UTC
Update - Please find an update of this incident below :

Update: The majority of the affected servers are now operational.

Ongoing Actions : Our teams remain fully mobilized to restore service on the remaining affected servers as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 09:10 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack R809R07.

Here are some supplementary details :

Start time : 26/06/2026 14:10 UTC
Impacted Service(s) : Some servers in Rack R809R07 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 14:37 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack R809R07

Here are some supplementary details :

Start time : 26/06/2026 14:10 UTC
Impacted Service(s) : Some servers in Rack R809R07 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 14:25 UTC
[LIM3][Dedicated Servers] - Rack LIM0302A01C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack LIM0302A01C has been resolved.

Start time : 27/06/2026 13:20 UTC
End time : 27/06/2026 13:36 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 13:38 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack LIM0302A01C.

Here are some supplementary details :

Start time : 27/06/2026 13:20 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located in rack LIM0302A01C.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 13:28 UTC
[LIM3][Dedicated Servers] - Rack LIM0302A01C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack LIM0302A01C has been resolved.

Start time : 27/06/2026 11:42 UTC
End time : 27/06/2026 11:55 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 12:38 UTC
Monitoring - Service has been fully restored since 27/06/2026 11:55 UTC. Monitoring remains active to ensure long-term stability.

Please find the details of this incident below :
Start time : 27/06/2026 11:42 UTC
Impacted Service(s) : Public network was temporarily unavailable in the specified rack.
Customers Impact : Customers were temporarily unable to access and use their servers through public network.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 12:07 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified rack.
The root cause has been identified.

Please find the details of this incident below :
Start time : 27/06/2026 11:42 UTC
Impacted Service(s) : Public network is temporarily unavailable in the specified rack.
Customers Impact : Customers are temporarily unable to access and use their servers through public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 11:51 UTC
[GRA1][Dedicated Servers] - Rack G131B04 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 27/06/2026 09:18 UTC
End time : 27/06/2026 09:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 09:31 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified rack.
The root cause has been identified.

Please find the details of this incident below :
Start time : 27/06/2026 09:18 UTC
Impacted Service(s) : All servers in the rack G131B04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 09:29 UTC
[GRA2][Dedicated Servers] - Rack G265A01 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 27/06/2026 04:22 UTC
End time : 27/06/2026 06:07 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 06:22 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified rack.
The root cause has been identified.

Please find the details of this incident below :
Start time : 27/06/2026 04:22 UTC
Impacted Service(s) : vRack network is temporarily unavailable in the specified rack.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 27, 06:10 UTC
Jun 26, 2026
[LIM3][Dedicated Servers] - Racks LIM0303A02B / LIM0303A02A Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/06/2026 15:13 UTC
End time : 26/06/2026 23:27 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 23:43 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers are operational in Rack LIM0303A02B, but some servers in Rack LIM0303A02A are still temporarily unavailable.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 19:51 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks LIM0303A02B / LIM0303A02A

Here are some supplementary details :

Start time : 26/06/2026 15:13 UTC
Impacted Service(s) : All servers in Racks LIM0303A02B / LIM0303A02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 15:29 UTC
[BHS8][Dedicated Servers] - Rack BHS0813A04C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/06/2026 16:20 UTC
End time : 26/06/2026 19:54 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 19:56 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Rack BHS0813A04C.

Here are some supplementary details :

Start time : 26/06/2026 16:20 UTC
Impacted Service(s) : Some servers in Rack BHS0813A04C are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 16:25 UTC
[LIM3][Dedicated Servers] - Rack LIM0303B03A Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/06/2026 15:53 UTC
End time : 26/06/2026 16:15 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 17:40 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack LIM0303B03A.

Here are some supplementary details :

Start time : 26/06/2026 15:53 UTC
Impacted Service(s) : All servers in the Rack LIM0303B03A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 16:02 UTC
[UK2][Virtual Private Servers] - VPS Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 26/06/2026 12:55 UTC
End time : 26/06/2026 14:48 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 17:25 UTC
Monitoring - Service has been fully restored since 26/06/2026 14:48 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/06/2026 12:55 UTC
Impacted Service(s) : Some VPS in the UK2 region were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their VPS located in the specified region
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 14:57 UTC
Identified - We have determined the origin of the issue affecting our Virtual Private Servers offer in the UK2 region.

Here are some supplementary details :

Start time : 26/06/2026 12:55 UTC
Impacted Service(s) : Some VPS in the UK2 region are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their VPS located in the specified region
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
Jun 26, 13:54 UTC
Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in UK2 region.

Here are some supplementary details :

Start time : 26/06/2026 12:55 UTC
Impacted Service(s) : Some VPS in the UK2 region are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their VPS located in the specified region
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 13:11 UTC
[RBX8][Dedicated Servers] - Rack R809L10 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/06/2026 15:13 UTC
End time : 26/06/2026 16:49 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 16:53 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in rack R809L10.

Here are some supplementary details :

Start time : 26/06/2026 15:13 UTC
Impacted Service(s) : Some servers in Rack R809L10 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 15:38 UTC
[LIM3][Dedicated Servers] - Rack LIM0310B02A Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/06/2026 13:45 UTC
End time : 26/06/2026 14:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 15:01 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in rack LIM0310B02A.

Here are some supplementary details :

Start time : 26/06/2026 13:45 UTC
Impacted Service(s) : Some servers in the rack LIM0310B02A are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 13:55 UTC
[BHS8][Dedicated Servers] - Rack BHS0813A05A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/06/2026 08:00 UTC
End time : 26/06/2026 10:50 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 11:24 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified rack.
The root cause has been identified.

Please find the details of this incident below :
Start time : 26/06/2026 08:00 UTC
Impacted Service(s) : Some servers in the rack BHS0813A05A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 08:55 UTC
[GRA1][Dedicated Servers] - Racks G117A09/G118A07/G137B07 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/06/2026 21:18 UTC
End time : 25/06/2026 21:40 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 07:22 UTC
Monitoring - Service has been fully restored since 25/06/2026 21:40 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 25/06/2026 21:18 UTC
Impacted Service(s) : Some servers in the racks G117A09/G118A07/G137B07 were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their servers located on the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 01:01 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G117A09/G118A07/G137B07.

Here are some supplementary details :

Start time : 25/06/2026 21:18 UTC
Impacted Service(s) : Some servers in the racks G117A09/G118A07/G137B07 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 21:49 UTC
[US-EAST-LZ-ATL][Virtual Private Servers] - VPS incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 09/06/2026 11:15 UTC
End time : 25/06/2026 15:17 UTC
Root Cause : This incident was caused by a hardware issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 07:14 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our offer on the specific US-EAST-LZ-ATL region.

Here are some supplementary details :

Start time : 09/06/2026 11:15 UTC
Impacted Service(s) : Some Virtual Private Servers are currently experiencing capacity constraints, which may result in intermittent service disruptions.
Customers Impact : Customers may experience failed requests and service errors when attempting to purchase or provision Virtual Private Servers instances in the US-EAST-LZ-ATL region.
Root Cause : This incident is caused by a hardware issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 23, 12:43 UTC
Investigating - We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the US-EAST-LZ-ATL region.

Here are some supplementary details :

Start time : 09/06/2026 11:15 UTC
Impacted Service(s) : Some Virtual Private Servers are currently experiencing capacity constraints, which may result in intermittent service disruptions.
Customers Impact : Customers may experience failed requests and service errors when attempting to purchase or provision Virtual Private Servers instances in the US-EAST-LZ-ATL region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 11:14 UTC
[RBX8][Dedicated Servers] - Racks R822R04/R822R05 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/06/2026 03:43 UTC
End time : 26/06/2026 04:22 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 04:24 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R822R04/R822R05.

Here are some supplementary details :

Start time : 26/06/2026 03:43 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access via the IPMI interface.
Customers Impact : Customers are temporarily unable to access their servers via the IPMI interface located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 03:53 UTC
[RBX8][Dedicated Servers] - Rack RBX0840B05A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/06/2026 11:51 UTC
End time : 26/06/2026 04:05 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 26, 04:17 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The public network is operational again and a significant number of servers are now operational in the rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 17:22 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the rack RBX0840B05A.
The root cause has been identified.

Please find the details of this incident below :
Start time : 25/06/2026 11:51 UTC
Impacted Service(s) : Public network is temporarily unavailable in the specified rack.
Customers Impact : Customers are temporarily unable to access and use their servers through public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 12:18 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the specified rack.

Please find the details of this incident below :
Start time : 25/06/2026 11:51 UTC
Impacted Service(s) : All servers in the rack RBX0840B05A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 12:07 UTC
Jun 25, 2026
[BHS8][Cooling System] - Rack BHS0813A04C incident notification
Completed - The scheduled maintenance has been completed.
Jun 25, 19:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 13:56 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 25/06/2026 11:00 UTC
End time : 25/06/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 25, 13:56 UTC
[RBX4][Dedicated Servers] - Rack 55A24 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/06/2026 09:34 UTC
End time : 25/06/2026 19:11 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 19:52 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most servers are operational again in the rack.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 17:40 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified racks.
The root cause has been identified.

Please find the details of this incident below :
Start time : 25/06/2026 09:34 UTC
Impacted Service(s) : All servers in the racks 55A24 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 09:49 UTC
[RBX8][Dedicated Servers] - Rack R827C03B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/06/2026 18:39 UTC
End time : 25/06/2026 19:31 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 19:44 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R827C03B.

Here are some supplementary details :

Start time : 25/06/2026 18:39 UTC
Impacted Service(s) : All servers in the rack R827C03B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 18:50 UTC
[BHS8][Dedicated Servers] - Rack BHS0813A04C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/06/2026 12:14 UTC
End time : 25/06/2026 14:39 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 15:02 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack BHS0813A04C.

Here are some supplementary details :

Start time : 25/06/2026 12:14 UTC
Impacted Service(s) : Some servers in the rack BHS0813A04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Root Cause : This incident is caused by this maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/g1dycmtshjkw
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 13:45 UTC
[LIM3][Dedicated Servers] - Rack LIM0309A03C Incident Notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 25/06/2026 10:11 UTC
End time : 25/06/2026 10:17 UTC
Impacted Service(s) : Some servers in the rack LIM0309A03C were temporarily unavailable.
Customers Impact : Some customers were temporarily unable to access their servers located on the specified rack
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 25, 14:42 UTC
[GRA1][Dedicated Servers] - Rack G127A17 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/06/2026 10:18 UTC
End time : 25/06/2026 10:44 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 10:45 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified racks.
The root cause has been identified.

Please find the details of this incident below :
Start time : 25/06/2026 10:18 UTC
Impacted Service(s) : vRack network is temporarily unavailable for servers located in the rack G127A17.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack network.
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 10:30 UTC
[GRA2][Dedicated Servers] - Rack G244A07 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/06/2026 13:42 UTC
End time : 25/06/2026 10:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 10:12 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified rack.
The root cause has been identified.

Please find the details of this incident below :
Start time : 24/06/2026 13:42 UTC
Update: Some impacted servers in the rack G244A07 are operational again.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 05:05 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G244A07.

Here are some supplementary details :

Start time : 24/06/2026 13:42 UTC
Impacted Service(s) : All servers in the rack G244A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 13:56 UTC
[RBX8][Dedicated Servers] - Racks R822R04/R05 notification incident
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/06/2026 07:18 UTC
End time : 25/06/2026 08:55 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 09:09 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering in the specified racks.
The root cause has been identified.

Please find the details of this incident below :
Start time : 25/06/2026 07:18 UTC
Impacted Service(s) : Some servers in the racks R822R04 and R822R05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 08:03 UTC
[GRA2[Dedicated Servers] - Rack G211A20 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/06/2026 02:41 UTC
End time : 25/06/2026 04:35 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 04:52 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack G211A20.

Here are some supplementary details :

Start time : 25/06/2026 02:41 UTC
Impacted Service(s) : All servers in the rack G211A20 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 02:53 UTC
[GRA2][Dedicated Servers] - Rack G233A13 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/06/2026 15:46 UTC
End time : 25/06/2026 01:41 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 25, 01:42 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G233A13.

Here are some supplementary details :

Start time : 24/06/2026 15:46 UTC
Impacted Service(s) : Some servers in the rack G233A13 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 16:59 UTC
Jun 24, 2026
[RBX8[Dedicated Servers] - Rack R808L10 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/06/2026 22:40 UTC
End time : 24/06/2026 23:42 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 23:43 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R808L10.

Here are some supplementary details :

Start time : 24/06/2026 22:40 UTC
Impacted Service(s) : All servers in the rack R808L10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 22:51 UTC
[RBX6][Dedicated Servers] - Rack 46A13 Incident Notification
Resolved - This incident has been resolved.
Jun 24, 22:51 UTC
Update - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/06/2026 12:25 UTC
End time : 24/06/2026 15:04 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 18:48 UTC
Monitoring - Service has been fully restored since 24/06/2026 15:04 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 24/06/2026 12:25 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the public network.
Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 15:56 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46A13.

Here are some supplementary details :

Start time : 24/06/2026 12:25 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 12:46 UTC
[RBX7][Dedicated Servers] - Rack R710A09 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/06/2026 15:02 UTC
End time : 24/06/2026 17:42 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 18:37 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R710A09.

Here are some supplementary details :

Start time : 24/06/2026 15:02 UTC
Impacted Service(s) : All servers in the rack R710A09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 16:00 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R710A09.

Here are some supplementary details :

Start time : 24/06/2026 15:02 UTC
Impacted Service(s) : All servers in the rack R710A09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 15:25 UTC
[RBX5][Dedicated Servers] - Rack 45D09 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering in the rack 45D09 has been resolved.

Start time : 24/06/2026 12:59 UTC
End time : 24/06/2026 14:38 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 14:51 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 45D09.

Here are some supplementary details :

Start time : 24/06/2026 12:59 UTC
Impacted Service(s) : Some servers in the rack 45D09 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 13:23 UTC
[RBX7][Dedicated Servers] - Rack R715B08 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/06/2026 11:36 UTC
End time : 24/06/2026 11:41 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 13:34 UTC
Monitoring - Service has been fully restored since 24/06/2026 11:41 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 24/06/2026 11:36 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the public network.
Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 11:52 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R715B08.

Here are some supplementary details :

Start time : 24/06/2026 11:36 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 11:49 UTC
[RBX8][Dedicated Servers] - Rack RBX0840G01C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/06/2026 09:24 UTC
End time : 24/06/2026 10:58 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 11:06 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 09:55 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack RBX0840G01C.

Here are some supplementary details :

Start time : 24/06/2026 09:24 UTC
Impacted Service(s) : All servers in the rack RBX0840G01C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 09:44 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack RBX0840G01C.

Here are some supplementary details :

Start time : 24/06/2026 09:24 UTC
Impacted Service(s) : All servers in the rack RBX0840G01C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 09:40 UTC
[GRA3][Dedicated Servers] - Rack GRA0315A02B incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 24/06/2026 06:03 UTC
End time : 24/06/2026 08:20 UTC
Impacted Service(s) : All servers in the rack GRA0315A02B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 24, 08:31 UTC
[RBX8][Dedicated Servers] - Rack RBX0840G01C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/06/2026 00:18 UTC
End time : 24/06/2026 00:36 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 00:38 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack RBX0840G01C.

Here are some supplementary details :

Start time : 24/06/2026 00:18 UTC
Impacted Service(s) : Servers in the rack RBX0840G01C are no longer available.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 24, 00:30 UTC
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