Resolved -
Start Time : 07/08/2022 12:33 UTC
End Time : 07/08/2022 13:39 UTC
Service impact : All servers are reachable and functional
Aug 8, 10:13 UTC
Monitoring -
Ongoing actions : The vRack service is available again in the whole row S321B and especially for the racks S321B01/S321B04/S321B05.
We are keeping the situation under surveillance.
Aug 7, 14:14 UTC
Update -
Ongoing actions : The vRack service is available for the integrality of the racks in room S321B except rack S321B01/S321B04/S321B05.
We apologize for the inconvenience due.
Our technical teams continue to work to restore your services.
Aug 7, 13:55 UTC
Update -
Ongoing actions : In the meantime, the vRack service may be unavailable on some servers.
Our teams are still working on the problem.
Aug 7, 13:47 UTC
Update -
Ongoing actions : Power is being restored to the servers. Meanwhile, our teams are working to resolve the incident.
We will get back to you when the incident is resolved.
Aug 7, 13:29 UTC
Identified -
Ongoing actions : Our teams have identified the problem of the incident which is an electrical problem. We are continuing our investigations.
Aug 7, 13:07 UTC
Investigating -
Start time : 07/08/2022 12:33 UTC
Service impact : Some servers are unreachable in row S321B
Ongoing actions : Our teams are currently working to solve the problem
Aug 7, 12:44 UTC