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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance

All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-VA Operational
US-WEST-OR Operational
YNM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GLOBAL][Baremetal] - Debian-10-based rescue system (rescue-customer boot mode) removal Jun 23, 2025 09:00-13:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 23/06/2025 09:00 UTC
End time : 23/06/2025 13:00 UTC
Service impact : The Debian-10-based rescue system (rescue-customer boot mode) will no longer be available after 23/06/2025.
Service improvement : The objective of this maintenance is to remove the Debian-10-based rescue system (rescue-customer boot mode) for all Baremetal products.
Customers should start using the new Debian-12-based rescue system (rescue12-customer).

Thank you for your understanding.
Posted on Apr 17, 2025 - 14:50 UTC

[RBX2][Dedicated Servers] - Maintenance on Rack 22B15 Jun 24, 2025 22:30 - Jun 25, 2025 03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 24/06/2025 22:30 UTC
End time : 25/06/2025 03:00 UTC
Service impact : The servers in rack 22B15 will be unavailable for up to two hours while they are being moved during the operation.
Service improvement : As part of our continuous improvement policy, we will be migrating servers from rack 22B15 within the same rack to another electrical equipment.

Thank you for your understanding.
Posted on Jun 17, 2025 - 20:23 UTC

[BHS5][Dedicated Servers] - Rack T05C28 Jun 26, 2025 02:00-02:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our private network (Vrack) in the rack T05C28.

Start time : 26/06/2025 02:00 UTC
End time : 26/06/2025 02:30 UTC
Service impact : Private network (VRack) will be temporarily unavailable during 15 mins for servers located in the specified rack.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jun 03, 2025 - 15:48 UTC

[RBX][Storage and Backups] - NAS HA maintenance notification Jun 30, 2025 04:30-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 30/06/2025 04:30 UTC
End time : 30/06/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 18, 2025 - 22:07 UTC

[RBX][Storage and Backups] - NAS HA maintenance notification Jun 30, 2025 11:30-16:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 30/06/2025 11:30 UTC
End time : 30/06/2025 16:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 18, 2025 - 22:21 UTC

[RBX/SBG/LIM][Storage and Backups] - NAS HA maintenance notification Jul 1, 2025 04:30-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 01/07/2025 04:30 UTC
End time : 01/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 20, 2025 - 13:30 UTC

[RBX][Storage and Backups] - NAS HA maintenance notification Jul 1, 2025 11:30-17:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 01/07/2025 11:30 UTC
End time : 01/07/2025 16:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 20, 2025 - 13:39 UTC

[BHS][Storage and Backups] - NAS HA maintenance notification Jul 2, 2025 04:30-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 02/07/2025 04:30 UTC
End time : 02/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 20, 2025 - 13:44 UTC

[BHS][Storage and Backups] - NAS HA maintenance notification Jul 3, 2025 04:30-10:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 03/07/2025 04:30 UTC
End time : 03/07/2025 10:00 UTC
Service impact : Impacted services might experience some input/output freezes for storage equipment during the maintenance.
Service improvement : As part of our continuous improvement policy, we will perform an update on the storage servers hosting your data.
This version will improve certain security mechanisms, as well as some performance enhancements.
During the maintenance period, your data will remain available.

Thank you for your understanding.
Posted on Jun 20, 2025 - 13:48 UTC

[BHS7][Dedicated Servers] - Rack B703B13 Jul 9, 2025 02:00-02:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our private network (Vrack) in the rack B703B13.

Start time : 09/07/2025 02:00 UTC
End time : 09/07/2025 02:30 UTC
Service impact : Private network (Vrack) will be temporarily unavailable during 15 mins for servers located in the specified rack.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jun 03, 2025 - 15:57 UTC

[BHS5][Dedicated Servers] - Rack T05A31 Jul 21, 2025 03:00-03:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 21/07/2025 03:00 UTC
End time : 21/07/2025 03:30 UTC
Service impact : Public and vRack networks will be temporarily unavailable during the maintenance for servers in rack T05A31.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jun 17, 2025 - 23:02 UTC

[GRA1][Dedicated Servers] - Rack G135B18 Jul 23, 2025 00:00-02:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our public and private networks (Vrack) in the rack G135B18.

Start time : 23/07/2025 00:00 UTC
End time : 23/07/2025 02:00 UTC
Service impact : Public and private networks (Vrack) will be temporarily unavailable for servers located in the specified rack during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Jun 03, 2025 - 16:17 UTC
Jun 20, 2025
[WAW1][Dedicated Servers] - Rack W01B05 incident notification
Resolved - We would like to inform you that the incident on rack W01B05 has now been resolved.

Here is detail for this incident :
Start time : 20/06/2025 09:16 UTC
End time : 20/06/2025 12:34 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 20, 12:37 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack.

Here are some supplementary details :
Start time : 20/06/2025 09:16 UTC
Impacted Service(s) : Servers in rack W01B05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in rack W01B05.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 20, 12:18 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack W01B05.

Here is detail for this incident :
Start time : 20/06/2025 09:16 UTC
Impacted Service(s) : Servers in rack W01B05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in rack W01B05.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 20, 09:37 UTC
[RBX8][Dedicated Servers] - Rack R808L09 incident notification.
Resolved - We would like to inform you that the incident on our Dedicated Servers in RBX8, have been resolved
Start Time : 19/06/2025 16:34 UTC
End Time : 20/06/2025 01:46 UTC
Root cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident
Jun 20, 01:49 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are now operational. Our team is working to fix the remaining one.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 19, 22:10 UTC
Identified - An incident is in progress on our Dedicated Servers offer in the specific rack R808L09 .

Please find the details:

Start time : 19/06/2025 16:34 UTC
Service impact : Some servers are unreachable in this rack.
Customer impact : Some customers cannot access their servers in this rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible.

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jun 19, 19:38 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack 808L09 .
Start time : 19/06/2025 16:34 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 19, 19:35 UTC
[RBX8][Dedicated servers] - Racks R822R10 - R822R11 - R822R12 incident notification
Resolved - We would like to inform you that the incident on our Dedicated servers in RBX8, have been resolved
Start Time : 19/06/2025 00:28 UTC
End Time : 20/06/2025 01:00 UTC
Root cause : This incident is caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident
Jun 20, 01:08 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : More servers in racks R822R10, R822R11, and R822R12 are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 19, 22:31 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Jun 19, 15:15 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers in racks R822R10, R822R11, and R822R12 are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 19, 09:47 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The public network equipment has been operational again since 19/06/2025 04:00 UTC in rack R822R10. The vRack network equipment and public network equipment has been operational again since 19/06/2025 04:00 UTC in rack R822R11.
Some servers in racks R822R10 - R822R11 - R822R12 are still temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 19, 06:03 UTC
Identified - An incident is in progress on our Dedicated servers in RBX8 , customers in the specific rack R822R10 may face some difficulties.

Please find the details:
Start time : 19/06/2025 00:28 UTC
Service impact : Public network is temporarily down in rack R822R10.
Root Cause : This incident is caused by a cooling system issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jun 19, 00:39 UTC
Jun 19, 2025
[ERI1][Dedicated Servers] - Rack E101B09 incident notification.
Resolved - We would like to inform you that the incident on our Dedicated Servers in ERI1, have been resolved
Start Time : 19/06/2025 19:08 UTC
End Time : 19/06/2025 21:57 UTC
Root cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident
Jun 19, 21:59 UTC
Identified - An incident is in progress on our Dedicated Servers offer in the specific rack E101B09.

Please find the details:

Start time : 19/06/2025 19:08 UTC
Service impact : All the servers are unreachable in this rack.
Customer impact : Customers cannot access their servers in this rack
Root Cause : This incident is caused by a network equipment issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jun 19, 19:25 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack E101B09.
Start time : 19/06/2025 19:08 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 19, 19:20 UTC
[GRA1][Dedicated Servers] - Racks G107A14 - G107A16 - G107A15 incident notification
Resolved - We would like to inform you that the incident on our Dedicated Servers offer in GRA1, have been resolved
Start Time : 19/06/2025 19:00 UTC
End Time : 19/06/2025 21:15 UTC
Root cause : This incident is/was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident
Jun 19, 21:21 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of the servers are now operational. Our team is working to fix the remaining one.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 19, 20:40 UTC
Investigating - An incident is in progress on our Dedicated Servers offer in the specific racks G107A14 - G107A15 - G107A16.

Please find the details:

Start time : 19/06/2025 19:00 UTC
Service impact : All the servers are unreachable in this rack.
Customer impact : Customers cannot access their servers in this rack
Root Cause : This incident is/was caused by an electrical equipment issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jun 19, 20:14 UTC
[RBX4][Dedicated Servers] - Rack 54B14 incident notification
Resolved - We would like to inform you that the incident on rack 54B14 has now been resolved.

Here is detail for this incident :
Start time : 19/06/2025 09:21 UTC
End time : 19/06/2025 12:48 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 19, 12:56 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 19, 11:42 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 54B14.

Here is detail for this incident :
Start time : 19/06/2025 09:21 UTC
Impacted Service(s) : The vRack network located in the specified rack is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access the private network on the servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 19, 11:23 UTC
[RBX3][Dedicated Servers] - Rack 41H01
Completed - The scheduled maintenance has been completed.
Jun 19, 06:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 05:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

This may temporarily affect availability.

Start time : 19/06/2025 05:00 UTC
End time : 19/06/2025 06:00 UTC
Service impact : Each server in rack 41H01 will be temporarily unavailable during the operation.
Service improvement : As part of our continuous improvement policy, we will be doing an electrical maintenance for servers in rack 41H01.

Thank you for your understanding.
Jun 10, 13:39 UTC
[LIM1][Dedicated Servers] - Rack L101B08
Completed - The maintenance is completed, all services are operational.
Jun 19, 03:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our public network and private network in the rack L101B08.

This may temporarily affect availability.

Start time : 19/06/2025 02:00 UTC
End time : 19/06/2025 04:00 UTC
Service impact : Public network and private network will be temporarily unavailable for servers located in the specified rack during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on multiple network equipments.

Thank you for your understanding.
Jun 10, 13:26 UTC
Jun 18, 2025
[RBX3][Dedicated Servers] - Rack 46C16 incident notification
Resolved - We would like to inform you that the incident on rack 46C16 has now been resolved.

Here is detail for this incident :
Start time : 18/06/2025 09:50 UTC
End time : 18/06/2025 10:46 UTC
Root Cause : This incident was caused by https://network.status-ovhcloud.com/incidents/3jgrb0vg4x5c

We thank you for your understanding and patience throughout this incident.
Jun 18, 11:42 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 18, 10:33 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 46C16.

Here is detail for this incident :
Start time : 18/06/2025 09:50 UTC
Impacted Service(s) : Some servers in this rack are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to access their servers in the specific rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 18, 10:04 UTC
[RBX4][Dedicated Servers] - Rack 54A10
Completed - The scheduled maintenance has been completed.
Jun 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 04:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our public network in the rack 54A10.

This may temporarily affect availability.

Start time : 18/06/2025 04:00 UTC
End time : 18/06/2025 05:00 UTC
Service impact : Public network will be temporarily unavailable for servers located in the specified rack during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jun 10, 13:23 UTC
Jun 17, 2025
[SBG5][Dedicated Servers] - vRack incident notification
Resolved - We would like to inform you that the incident on SBG0506B07B has now been resolved.

Here is detail for this incident :
Start time : 17/06/2025 16:05 UTC
End time : 17/06/2025 18:23 UTC
Root Cause : This incident is due to a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jun 17, 18:27 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The network equipment is being replaced.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 17:17 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing availability issues on vRack network in the SBG0506B07B.

Here is detail for this incident :
Start time : 17/06/2025 15:45 UTC
Impacted Service(s) : Switch vRack in this rack is unavailable.
Customers Impact : Customers are able to observe a cut in the vRack network on the affected rack.
Root Cause : This incident is due to a cooling system issue.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 16:38 UTC
Update - We are continuing to investigate this issue.
Jun 17, 16:34 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer.
Start time : 17/06/2025 16:05 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 16:12 UTC
[WAW1][Dedicated Servers] - Rack WAW0106A04C incident notification.
Resolved - We would like to inform you that the incident on WAW0106A04C has now been resolved.

Here is detail for this incident :
Start time : 17/06/2025 08:05 UTC
End time : 17/06/2025 13:26 UTC
Root Cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 17, 15:29 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : More servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 11:35 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the specific rack WAW0106A04C.

Here are some supplementary details :
Start time : 17/06/2025 08:05 UTC
Impacted Service(s) : All the servers in the rack are unreachable.
Customers Impact : All the customers are temporarily unable to access their servers in the specific rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 08:45 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack WAW0106A04C.

Start time : 17/06/2025 08:05 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 08:42 UTC
[RBX2][Network] - vRack incident notification
Resolved - We would like to inform you that an incident affecting the vRack network on RBX2 has occurred and has now been resolved.

Here is detail for this incident :
Start time : 17/06/2025 13:09 UTC
End time : 17/06/2025 13:19 UTC
Impacted Service(s) : An error has occurred on one of our vRack network devices, affecting racks 27B07/27B08/27B09/27B11/27B12/27B14/27B15/27B16/27C10/27C11/27C12/27D11/27D12/27D13/27D14/27D16.
Customers Impact : Customers were able to observe a cut in the vRack network on the affected racks.
Root Cause : This disruption is due to a process crash on network device.

We thank you for your understanding and patience throughout this incident.
Jun 17, 13:54 UTC
[SBG5][Dedicated Servers] - Rack SBG0506B07C incident notification.
Resolved - We would like to inform you that the incident on our Dedicated Servers offer in the specific rack SBG0506B07C has now been resolved.

Here is detail for this incident :
Start time : 17/06/2025 08:38 UTC
End time : 17/06/2025 11:10 UTC
Root Cause : This incident is caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 17, 11:17 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the specific rack SBG0506B07C.

Here are some supplementary details :
Start time : 17/06/2025 08:38 UTC
Impacted Service(s) : Some servers in the rack are unreachable.
Customers Impact : Some customers are temporarily unable to access their servers in the specific rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 08:58 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack SBG0506B07C.

Start time : 17/06/2025 08:38 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 08:57 UTC
[SBG5][Dedicated Servers] - Rack SBG0502B05A incident notification.
Resolved - We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 17/06/2025 08:09 UTC
End time : 17/06/2025 10:00 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 17, 10:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 17, 10:00 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the specific rack SBG0502B05A.

Here are some supplementary details :
Start time : 17/06/2025 08:09 UTC
Impacted Service(s) : Some servers in the rack are unreachable.
Customers Impact : Some customers are temporarily unable to access their servers in the specific rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 09:12 UTC
Update - We have determined the origin of the incident affecting our Dedicated Servers offer in the specific rack SBG0502B05A.

Here are some supplementary details :
Start time : 17/06/2025 08:09 UTC
Impacted Service(s) : Some servers in the rack are unreachable.
Customers Impact : Some customers are temporarily unable to access their servers in the specific rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 09:11 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack SBG0502B05A.

Start time : 17/06/2025 08:09 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 17, 09:10 UTC
[GLOBAL][Bare Metal Cloud] - End Of Life personal template
Completed - The scheduled maintenance has been completed.
All the services are operational again.
Jun 17, 09:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 09:35 UTC
Update - As part of our continuous improvement plan, change is scheduled on our API.

⚠ API change

We are announcing the End of Life (EoL) for the personal OS installation templates feature on our dedicated servers.

On June 17, 2025, the first phase of the personal OS installation template decommissioning will begin. Customers will no longer be able to create new personal OS installation templates or modify existing ones. However, they will still be able to use their existing personal templates for OS installations.
Affected customers have received an email with specific information about migrating to the new API call. More details.

Concretely, the following API calls will be definitely removed:
POST /me/installationTemplate
PUT /me/installationTemplate/{templateName}
POST /me/installationTemplate/{templateName}/checkIntegrity
POST /me/installationTemplate/{templateName}/partitionScheme
PUT /me/installationTemplate/{templateName}/partitionScheme/{schemeName}
POST /me/installationTemplate/{templateName}/partitionScheme/{schemeName}/hardwareRaid
PUT /me/installationTemplate/{templateName}/partitionScheme/{schemeName}/hardwareRaid/{name}
POST /me/installationTemplate/{templateName}/partitionScheme/{schemeName}/partition
PUT /me/installationTemplate/{templateName}/partitionScheme/{schemeName}/partition/{mountpoint}

If you are using the OVHcloud Control Panel, you can still save your installation parameters without the need for programming skills thanks to our easy-to-use interface.

Start time: 17/06/2025 08:30 UTC
End time: 17/06/2025 08:45 UTC
Service impact: None
Service improvement : We are enhancing our OS installation service by transitioning to a more robust and flexible API-based approach. This evolution will provide you with improved reliability and more advanced options for your server deployments.
May 19, 15:40 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.
May 13, 21:20 UTC
Jun 16, 2025
[LIM3][Dedicated Servers] - Rack LIM0304A03B
Resolved - We would like to inform you that the incident on our Dedicated Servers offering has now been resolved.

Here is detail for this incident :
Start time : 16/06/2025 19:49 UTC
End time : 16/06/2025 23:03 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 16, 23:40 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on rack LIM0304A03B in LIM3.

Here are some supplementary details :
Start time : 16/06/2025 19:49 UTC
Impacted Service(s) : Private network on servers with no LACP protocol located in the specified rack is unavailable.
Customers Impact : Customers are temporarily unable to access the private network on servers with no LACP protocol configured, which are located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 21:31 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on rack LIM0304A03B in LIM3.

Here is detail for this incident :
Start time : 16/06/2025 19:49 UTC
Impacted Service(s) : Private network on servers with no LACP protocol located in the specified rack is unavailable.
Customers Impact : Customers are temporarily unable to access the private network on servers with no LACP protocol configured, which are located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 20:45 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offer on rack LIM0304A03B in LIM3
Start time : 16/06/2025 19:49 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 16, 20:37 UTC
[SBG5][Cooling System] - Rack SBG0502A07B
Completed - The scheduled maintenance has been completed.
Jun 16, 15:03 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 16, 11:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/06/2025 06:00 UTC
End time : 16/06/2025 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jun 13, 12:41 UTC
[RBX][Network] - EFS incident notification.
Resolved - We would like to inform you that an incident happened on our vRack Private network offering, in RBX Datacenter ,and it has now been resolved.

Here is detail for this incident :
Start time : 16/06/2025 08:15 UTC
End time : 16/06/2025 10:00 UTC
Service impact : EFS (Enterprise File Storage) was unreachable.
Customer impact : Customers could not acces their EFS services when they wanted to use their Private Network.
Root cause : It was due to a malfunction on a software.

We thank you for your understanding and patience throughout this incident.
Jun 16, 11:59 UTC
[GRA1][Dedicated Servers] - rack G126B19 incident notification.
Resolved - We would like to inform you that an incident happened on our Dedicated Servers offering, on rack G126B19 in GRA1 and it has now been resolved.

Here is detail for this incident :
Start time : 16/06/2025 11:15 UTC
End time : 16/06/2025 11:23 UTC
Service impact : Public Network was unreachable on this rack
Customer impact : Customers could not acces their services when they wanted to use the Public Network.
Root Cause : https://network.status-ovhcloud.com/incidents/6gr71jrt0kny

We thank you for your understanding and patience throughout this incident.
Jun 16, 09:53 UTC
[GRA1][Dedicated Servers] - rack G126B22 incident notification.
Resolved - We would like to inform you that an incident happened on our Dedicated Servers offering, on rack G126B22 in GRA1 and it has now been resolved.

Here is detail for this incident :
Start time : 16/06/2025 09:15 UTC
End time : 16/06/2025 09:22 UTC
Service impact : Public Network was unreachable on this rack
Customer impact : Customers could not acces their services when they wanted to use the Public Network.
Root Cause : https://network.status-ovhcloud.com/incidents/6gr71jrt0kny

We thank you for your understanding and patience throughout this incident.
Jun 16, 09:42 UTC
Jun 15, 2025
[RBX4][Dedicated Servers] - Rack 50D32
Resolved - We would like to inform you that the incident on the rack 50D32 has now been resolved.

Here is detail for this incident :
Start time : 15/06/2025 22:51 UTC
End time : 15/06/2025 23:52 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 15, 23:57 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack 50D32.

Here is detail for this incident :
Start time : 15/06/2025 22:51 UTC
Impacted Service(s) : Some servers in the rack 50D32 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 15, 23:27 UTC
Jun 14, 2025
[GRA1][Dedicated Servers] - Rack G104A03
Resolved - We would like to inform you that the incident on our Dedicated Servers offering, on rack G104A03 in GRA1 has now been resolved.

Here is detail for this incident :
Start time : 14/06/2025 17:14 UTC
End time : 14/06/2025 19:37 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 14, 19:41 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the rack G104A03 in GRA1.

Here is detail for this incident :
Start time : 14/06/2025 17:14 UTC
Impacted Service(s) : Public network in the rack G104A03 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their public network on servers located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 14, 18:27 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the rack G104A03 in GRA1.

Here is detail for this incident :
Start time : 14/06/2025 17:14 UTC
Impacted Service(s) : Public network in the rack G104A03 is temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their public network on servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 14, 17:25 UTC
[RBX8][Dedicated Servers] - Rack R809L12
Resolved - We would like to inform you that the incident on the rack R809L12 has now been resolved.

Here is detail for this incident :
Start time : 14/06/2025 06:07 UTC
End time : 14/06/2025 08:15 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jun 14, 08:38 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Ongoing Actions : Our team is working to fix the last remaining servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 14, 07:05 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the rack R809L12.

Here is detail for this incident :
Start time : 14/06/2025 06:07 UTC
Impacted Service(s) : All servers in the rack R809L12 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 14, 06:21 UTC
Jun 13, 2025
[GRA1][Dedicated Servers] - Rack G113A23
Resolved - We would like to inform you that the incident on the rack G113A23 has now been resolved.

Here is detail for this incident :
Start time : 13/06/2025 16:40 UTC
End time : 13/06/2025 17:15 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 13, 17:25 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues on the rack G113A23.

Here is detail for this incident :
Start time : 13/06/2025 16:40 UTC
Impacted Service(s) : All servers in the rack G113A23 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 17:03 UTC
[WAW1][Dedicated Servers] - Rack W14B15 incident notification
Resolved - We would like to inform you that the incident on rack W14B15 has now been resolved.

Here is detail for this incident :
Start time : 12/06/2025 23:10 UTC
End time : 13/06/2025 03:00 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 13, 03:17 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 02:45 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack W14B15.

Here are some supplementary details :
Start time : 12/06/2025 23:10 UTC
Impacted Service(s) : Public network is temporarily unavailable for servers in the rack W14B15.
Customers Impact : Customers are temporarily unable to access their servers through public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 13, 00:44 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack W14B15.

Here is detail for this incident :
Start time : 12/06/2025 23:10 UTC
Impacted Service(s) : Public network is temporarily unavailable for servers in the rack W14B15.
Customers Impact : Customers are temporarily unable to access their servers through public network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 23:17 UTC
Jun 12, 2025
[GRA1][Dedicated Servers] - Rack G113B23 incident notification
Resolved - We would like to inform you that the incident on rack G113B23 has now been resolved.

Here is detail for this incident :
Start time : 12/06/2025 21:32 UTC
End time : 12/06/2025 21:48 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 12, 21:54 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack G113B23.

Here is detail for this incident :
Start time : 12/06/2025 21:32 UTC
Impacted Service(s) : Some servers in the rack G113B23 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 21:50 UTC
[GRA1][Dedicated Servers] - Rack G135A06
Resolved - We would like to inform you that the incident on the rack G135A06 has now been resolved.

Here is detail for this incident :
Start time : 12/06/2025 14:44 UTC
End time : 12/06/2025 16:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 12, 16:42 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack G135A06.

Here is detail for this incident :
Start time : 12/06/2025 14:44 UTC
Impacted Service(s) : Some servers in the rack G135A06 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 15:06 UTC
[SYD2/SGP2][Virtual Private Servers] - Image creation incident notification
Resolved - We would like to inform you that the incident on the specified regions has now been resolved.

Here is detail for this incident :
Start time : 12/06/2025 12:30 UTC
End time : 12/06/2025 13:59 UTC
Impacted Service(s) : Private image creation was temporarily unavailable for Virtual Private Servers instances in SYD2 and SGP2.
Customers Impact : Customers were temporarily unable to create images for their instances.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Jun 12, 14:02 UTC
Investigating - We are currently experiencing an event affecting our Virtual Private Servers offer.

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 12, 13:42 UTC
[RBX3][Dedicated Servers] - Rack 43R03
Completed - The scheduled maintenance has been completed.
All the services have been operational since 00:29 UTC.
Jun 12, 00:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our public network in the rack 43R03.

This may temporarily affect availability.

Start time : 12/06/2025 00:00 UTC
End time : 12/06/2025 01:00 UTC
Service impact : Public network will be temporarily unavailable for servers located in the specified rack during the maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Jun 3, 15:36 UTC
Jun 11, 2025
[BHS6][Dedicated Servers] - Rack T06C27
Resolved - We would like to inform you that the incident on rack T06C27 has now been resolved.

Here is detail for this incident :
Start time : 11/06/2025 11:50 UTC
End time : 11/06/2025 15:10 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 11, 15:10 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack T06C27.

Here is detail for this incident :
Start time : 11/06/2025 11:50 UTC
Impacted Service(s) : Private network is temporarily unavailable for servers in the rack T06C27.
Customers Impact : Customers are temporarily unable to access their servers through Private network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 11, 12:13 UTC
[SBG5][Dedicated Servers] - racks SBG0505B06B/SBG0505B09A incident notification.
Resolved - We are pleased to inform you that the incident affecting our has been resolved.

Start time : 22/05/2025 21:55 UTC
End time : 11/06/2025 08:12 UTC
Service impact : Most servers are available. Customers concerned by other servers have been contacted directly.
Root Cause : Network equipment malfunction

We apologize for any inconvenience caused and appreciate your understanding.
Jun 11, 08:16 UTC
Update - We are continuing to work on a fix for this issue.
Jun 7, 04:13 UTC
Update - We are continuing to work on a fix for this issue.
May 26, 16:56 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the specific racks SBG0505B06B/SBG0505B09A.

Please find the details:

Start time : 22/05/2025 21:55 UTC
Service impact : Some servers are no longer responding in the racks SBG0505B06B/SBG0505B09A.
Customers impact : Some customers cannot access their servers in the racks SBG0505B06B/SBG0505B09A.
Root cause : Network equipment malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
May 23, 03:33 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks SBG0505B06B/SBG0505B09A.
Start time : 22/05/2025 21:55 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
May 23, 03:29 UTC
[SBG3][Dedicated Servers] - Rack S355A05
Resolved - We would like to inform you that the incident on the rack S355A05 has now been resolved.

Here is detail for this incident :
Start time : 11/06/2025 06:10 UTC
End time : 11/06/2025 07:55 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 11, 07:57 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offering on the rack S355A05.

Here is detail for this incident :
Start time : 11/06/2025 06:10 UTC
Impacted Service(s) : All servers in the rack S355A05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 11, 07:43 UTC
Jun 10, 2025
[LIM3][Dedicated Servers] - Racks LIM0312A03A - LIM0312A03B - LIM0312A03C incident notification
Resolved - We would like to inform you that the incident on racks LIM0312A03A - LIM0312A03B - LIM0312A03C has now been resolved.

Here is detail for this incident :
Start time : 10/06/2025 14:21 UTC
End time : 10/06/2025 20:00 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 10, 20:03 UTC
Update - We are continuing to work on a fix for this issue.
Jun 10, 18:03 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers in racks LIM0312A03A - LIM0312A03C are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 15:07 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific racks LIM0312A03A - LIM0312A03B - LIM0312A03C.
Here are some supplementary details :

Start time : 10/06/2025 12:38 UTC
Impacted Service(s) : Some servers in racks LIM0312A03A - LIM0312A03C are temporarily unavailable.
All servers in the rack LIM0312A03B are available again.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 14:42 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in racks LIM0312A03A - LIM0312A03B - LIM0312A03C .

Here is detail for this incident :
Start time : 10/06/2025 14:21 UTC
Impacted Service(s) : Public network and private network on servers in specific racks are temporarily unavailable.
Customers Impact : Customers are unable to access the public network and private network on servers located in specific racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 14:30 UTC
[SBG3][Dedicated Servers] - Rack S327B02/S327B03 incident notification
Resolved - We would like to inform you that the incident on racks S327B02 - S327B03 has now been resolved.

Here is detail for this incident :
Start time : 10/06/2025 12:16 UTC
End time : 10/06/2025 14:56 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 10, 15:00 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers in rack S327B03 are operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 14:05 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack S327B02 are no longer impacted.
Ongoing Actions : Our teams are currently working on the last impacted servers in rack S327B03.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 12:49 UTC
Identified - The issue has been identified and a fix is being implemented.
Jun 10, 12:35 UTC
Investigating - We have determined the origin of the incident affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :
Start time : 10/06/2025 12:16 UTC
Impacted Service(s) : Servers in racks S327B02 and S327B03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 10, 12:33 UTC
Jun 9, 2025
[RBX3][Dedicated Servers] - Rack 43R03 incident notification
Resolved - We were experiencing an incident that affected our Dedicated Servers offering, causing temporary availability issues in rack 43R03.

Here is detail for this incident :
Start time : 09/06/2025 12:45 UTC
End time : 09/06/2025 12:48 UTC
Impacted Service(s) : Public network on servers in the specific rack was unavailable.
Customers Impact : Customers were unable to access the public network on servers located in the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 9, 12:57 UTC
Jun 8, 2025
[WAW1][Dedicated Servers] - Racks W11A17 - W11A18 incident notification
Resolved - We would like to inform you that the incident on racks W11A17 - W11A18 has now been resolved.

Here is detail for this incident :
Start time : 08/06/2025 08:21 UTC
End time : 08/06/2025 09:08 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 8, 09:13 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 09:05 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in racks W11A17 - W11A18.

Here is detail for this incident :
Start time : 08/06/2025 08:21 UTC
Impacted Service(s) : All of servers in racks W11A17 - W11A18 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 8, 08:29 UTC
Jun 7, 2025
[GRA3][Dedicated Servers] - rack GRA0313A02B incident notification
Resolved - We would like to inform you that the incident on our Dedicated Servers offering, rack GRA0313A02B in GRA3 has now been resolved.

Here is detail for this incident :
Start time : 07/06/2025 20:51 UTC
End time : 07/06/2025 22:32 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jun 7, 22:38 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer causing the public network in rack GRA0313A02B in GRA3 to be temporarily unavailable.

Please find the details:
Start time : 07/06/2025 20:51 UTC
Service impact : The public network is unreachable in the specified rack.
Customers impact : Customers are unable to access the public network on servers located in the specified rack.
Root cause : This incident is caused by a cooling system issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Jun 7, 22:20 UTC
Update - We are currently experiencing an incident affecting our Dedicated Servers offer. This is causing the public network in rack GRA0313A02B in GRA3 to be temporarily unavailable.

Please find the details:
Start time : 07/06/2025 20:51 UTC
Service impact : The public network is unreachable in the specified rack.
Customers impact : Customers are unable to access the public network on servers located in the specified rack.
Ongoing actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 21:10 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the rack GRA0313A02B in GRA3
Start time : 07/06/2025 20:51 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 20:59 UTC
[BHS7][Dedicated Servers] - rack B713B13 incident notification
Resolved - We would like to inform you that the incident on our Dedicated Servers offering rack B713B13 in BHS7 has now been resolved.

Here are some supplementary details :
Start time : 07/06/2025 21:20 UTC
End time : 07/06/2025 21:35 UTC
Impacted Service(s) : The private network on the servers in the specific rack was unavailable.
Customers Impact : Customers were unable to access the private network on servers located in the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 7, 21:52 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the rack B713B13 in BHS7.
Start time : 07/06/2025 21:20 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 21:36 UTC
[RBX2][Dedicated Servers] - rack 24D14 incident notification
Resolved - We would like to inform you that the incident on our Dedicated Servers offering rack 24D14 in RBX2 has now been resolved.

Here is detail for this incident :
Start time : 07/06/2025 04:02 UTC
End time : 07/06/2025 07:02 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 7, 07:05 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Jun 7, 06:26 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 05:34 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the specific rack 24D14.

Please find the details:

Start time : 07/06/2025 04:02 UTC
Service impact : Public Network is unreachable in the rack 24D14.
Customers impact : All customers cannot access their Public Network when they use their servers in the rack 24D14.
Root cause : Network equipment malfunction
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible

We will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Jun 7, 04:20 UTC
Investigating - We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack 24D14.
Start time : 07/06/2025 04:02 UTC

Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.

We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 04:16 UTC
[BHS7][Dedicated Servers] - Rack B719A06
Resolved - We would like to inform you that the incident on our Dedicated Servers offering rack B719A06 in BHS7 has now been resolved.

Here is detail for this incident :
Start time : 07/06/2025 01:44 UTC
End time : 07/06/2025 02:15 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 7, 02:27 UTC
Update - We are continuing to investigate this issue.
Jun 7, 02:27 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack B719A06 in BHS7.

Here is detail for this incident :
Start time : 07/06/2025 01:44 UTC
Impacted Service(s) : Public network on servers in the specific rack is unavailable.
Customers Impact : Customers are unable to access the public network on servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 7, 02:05 UTC
Jun 6, 2025
[GRA2][Dedicated Servers] - Rack G253A04
Resolved - We experienced an incident that affected our Dedicated Servers offer on rack G253A04 in GRA2.

Here are some supplementary details :
Start time : 06/06/2025 20:31 UTC
End time : 06/06/2025 20:39 UTC
Impacted Service(s) : The public network on servers in the specific rack was unavailable.
Customers Impact : Customers were unable to access the public network on servers located in the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 6, 21:01 UTC
[RBX3][Dedicated Servers] - Rack 43I02
Resolved - We would like to inform you that the incident on the rack 43I02 has now been resolved.

Here is detail for this incident :
Start time : 05/06/2025 16:21 UTC
End time : 06/06/2025 02:02 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.
Jun 6, 02:03 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers are no longer impacted.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 21:21 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 43I02 in RBX3.

Here is detail for this incident :
Start time : 05/06/2025 16:21 UTC
Impacted Service(s) : Some servers in the rack specified rack are unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 16:44 UTC
[RBX3][Dedicated Servers] - Rack 43F03
Resolved - We would like to inform you that the incident on the rack 43F03 has now been resolved.

Here is detail for this incident :
Start time : 05/06/2025 21:18 UTC
End time : 05/06/2025 23:20 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Jun 6, 00:24 UTC
Identified - We have determined the origin of the incident affecting our Dedicated Servers offer in the rack 43F03.

Here are some supplementary details :
Start time : 05/06/2025 21:18 UTC
Impacted Service(s) : Some servers in the rack 43F03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Jun 5, 21:48 UTC
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