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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH01 Operational
ERI Operational
GRA Operational
IEB01 Operational
LIM Operational
MR901 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
SYD3 Operational
US-EAST-VA Operational
US-WEST-OR Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
RBX Operational
SBG Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Logs Data Platform Operational
GRA Operational
BHS Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Global Infrastructure Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Network Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[GRA6/8][Virtual Private Servers] - Network maintenance notification Sep 16, 2024 20:00 - Sep 17, 2024 04:00 UTC
As part of our continuous improvement plan, maintenance is scheduled on our network infrastructure.

This may temporarily affect Latency.

Start time : 16/09/2024 20:00 UTC
End time : 17/09/2024 04:00 UTC
Service impact : None. Except in rare case latencies may be noted to reach PCI instances running
Service improvement : Following our continuous improvement policy of our products and services, we will carry out a network hardware upgrade in our Graveline Datacenters.

The operation is carried out in several steps:

- Step 1: Preparation of the operation (about 3 hours)
- Step 2: New hardware implementation (about 2 hours)
- Step 3: Test and activation of the new hardware (about 2 hours)
The critical phase of this upgrade is tentatively scheduled between 10:30 PM UTC and 12:00 AM UTC. We are not expecting any impact. However in case of an issue the rollback can be managed in less than 30 minutes.
Posted on Aug 30, 2024 - 14:05 UTC
[BHS8][Dedicated Servers] - BHS0809A05C Sep 17, 2024 08:00-10:00 UTC
This may temporarily affect availability.

Start time : 17/09/2024 08:00 UTC
End time : 17/09/2024 10:00 UTC
Service impact : The Vrack network will be interrupted during the reloading process.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will have to carry out interventions on a network equipment.

Thank you for your understanding.
Posted on Sep 11, 2024 - 00:45 UTC
[RBX7][Dedicated Servers] - Racks R709B04 Sep 23, 2024 06:00-06:30 UTC
As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 23/09/2024 06:00 UTC
End time : 23/09/2024 06:30 UTC
Service impact : Servers in rack R709B04 will be unavailable during the maintenance.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be doing an electrical maintenance on rack R709B04.

Thank you for your understanding.
Posted on Aug 29, 2024 - 22:24 UTC
[RBX6][Dedicated Servers] - vRack maintenance notification Sep 25, 2024 01:00-04:00 UTC
As part of our continuous improvement plan, a maintenance is scheduled on our vRack offer.

Start time : 25/09/2024 01:00 UTC
End time : 25/09/2024 04:00 UTC
Service impact : vRack will be temporarily unavailable for 2 hours during the maintenance for racks 46G30,46G31,46G26, 46D09, 46G27, 46G28, 46G23, 46G24, 46G25, 46D10, 46G20, 46G21, 46G22, 46G17, 46G18, 46G19, 46H29, 46H30 and 46H31.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Posted on Sep 03, 2024 - 23:15 UTC
Past Incidents
Sep 12, 2024
[SBG3][Dedicated Servers] - Racks S321B06 - S321B09
Resolved - Start time : 12/09/2024 12:29 UTC
End time : 12/09/2024 13:26 UTC
Root cause : This incident was due to electrical issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 12, 13:27 UTC
Update - A significant number of servers in racks S321B06 and S321B09 are available.
We are continuing to work on a fix for this issue.
Sep 12, 13:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 12, 12:41 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 12/09/2024 12:29 UTC
Service impact : All of servers in the racks S321B06 and S321B09 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 12, 12:39 UTC
[SGP][Dedicated Servers] - Racks 040522B - 040520A
Completed - The scheduled maintenance has been completed.
Sep 12, 01:48 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 12/09/2024 00:00 UTC
End time : 12/09/2024 03:00 UTC
Service impact : Vrack network will be temporarily unavailable for servers in racks 040522B - 040520A during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment

Thank you for your understanding.
Aug 27, 21:26 UTC
Sep 11, 2024
[ERI1][Dedicated Servers] - Rack E103B04
Resolved - Start time : 11/09/2024 21:56 UTC
End time : 11/09/2024 22:13 UTC
Root cause : Electrical disjunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 11, 22:14 UTC
Investigating - An incident is in progress on our Bare Metal offer.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 11/09/2024 21:56 UTC
Service impact : A significant number of servers in the rack E103B04 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 11, 22:08 UTC
[LIM3][Dedicated Servers] - Rack LIM0307A04C
Resolved - Start time : 11/09/2024 08:25 UTC
End time : 11/09/2024 12:01 UTC
Root cause :
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 11, 12:09 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 11/09/2024 08:25 UTC
Service impact : Some servers in the rack LIM0307A04C are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 11, 09:18 UTC
[RBX4][Dedicated Servers] - Racks 50C11/50C12
Completed - The scheduled maintenance has been completed.
Sep 11, 03:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 10/09/2024 22:00 UTC
End time : 11/09/2024 04:00 UTC
Service impact : Servers will be unavailable during the maintenance for 5 minutes each.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be migrating servers from rack 50C11 to rack 50C12.

Thank you for your understanding.
Aug 29, 22:40 UTC
[SGP][Dedicated Servers] - Racks 040921A - 040921B
Completed - The scheduled maintenance has been completed.
Sep 11, 02:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 11/09/2024 00:00 UTC
End time : 11/09/2024 03:00 UTC
Service impact : Vrack network will be temporarily unavailable for servers in racks 040921A - 040921B during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment

Thank you for your understanding.
Aug 27, 21:19 UTC
Sep 10, 2024
[RBX8][Dedicated Servers] - Room R823
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 10/09/2024 11:24 UTC
End time : 10/09/2024 20:55 UTC
Root cause : Incident due to electrical disjunction

If you have any issue you can contact our support team

We apologize for the inconvenience and we thank you for your understanding and patience throughout this incident
Sep 10, 21:04 UTC
Update - Most of impacted services are operational.
Our technical teams are hands on the very few remaining ones.

We will keep you updated as soon all of the impact is resolved.
Sep 10, 19:58 UTC
Identified - Incident linked to this incident https://network.status-ovhcloud.com/incidents/8mq79l7wcx8p
Sep 10, 12:19 UTC
Investigating - An incident is in progress on our Dedicated Server offer.

Please be aware that this is currently affecting the availability of some services.

Here is detail for this incident :

Start time : 10/09/2024 11:24 UTC
Service impact : Some servers on room R823 is unavailable.
Root cause : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Sep 10, 12:01 UTC
[RBX1][Dedicated Servers] - Rack 14C05
Resolved - Start time : 10/09/2024 16:00 UTC
End time : 10/09/2024 16:30 UTC
Root cause : Network equipment malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 10, 16:46 UTC
Investigating - An incident is in progress on our Bare Metal offer.

Here is detail for this incident :

Start time : 10/09/2024 16:00 UTC
Service impact : A significant number of servers in rack 14C05 are unreachable
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 10, 16:06 UTC
[RBX5][Dedicated Servers] - Racks 45D02
Completed - The scheduled maintenance has been completed.
Sep 10, 16:12 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 10/09/2024 16:30 UTC
End time : 10/09/2024 17:30 UTC
Service impact : Public network will be unavailable for servers in rack 45D02.
Service improvement : As part of our continuous improvement policy of our network infrastructure, we will be doing a maintenance on a network equipment

Thank you for your understanding.
Aug 29, 22:18 UTC
[Global][Dedicated Servers] - API change for OS reinstallation
Completed - The scheduled maintenance has been completed.
Sep 10, 12:38 UTC
Update - Please note the new end time for this maintenance :
End time: 10/09/2024 12:30 UTC
Sep 10, 10:49 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 08:30 UTC
Scheduled - As part of our continuous improvement plan, change is scheduled on our API.
Starting from the 10th of September 2024, the following API call will stop to accept SSH public key name for OS reinstallation:
POST /dedicated/server/{serviceName}/install/start

You are not affected by this change in one of the following situations:
- You are using OVHcloud Control Panel rather than OVHcloud API to perform OS reinstallation on your dedicated server,
- You are performing a Windows OS reinstallation on your dedicated server,
- You are performing OS reinstallation with password-based authentication rather than SSH key-based authentication on your dedicated server.

If you are affected by this API change, there are two cases:



Case 1: you are passing sshKeyName parameter to the POST /dedicated/server/{serviceName}/install/start API call

You need to update the payload as follow (templateName and sshKeyName values to be replaced):

- Example of payload that will stop working after the 10th of September 2024:

{
"templateName": "debian12_64",
"details": {
"sshKeyName": "my-amazing-ssh-key-name"
}
}


- Modified payload that currently works and will continue working after the 10th of September 2024:

{
"templateName": "debian12_64",
"userMetadata": [
{
"key": "sshKey",
"value": "ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAAAgQC9xPpdqP3sx2H+gcBm65tJEaUbuifQ1uGkgrWtNY0PRKNNPdy+3yoVOtxk6Vjo4YZ0EU/JhmQfnrK7X7Q5vhqYxmozi0LiTRt0BxgqHJ+4hWTWMIOgr+C2jLx7ZsCReRk+fy5AHr6h0PHQEuXVLXeUy/TDyuY2JPtUZ5jcqvLYgQ== my-amazing-ssh-key"
}
]
}


If your don't remember the content of your SSH public key, you can use the following API call to retrieve it (keyName to be replaced):
GET /me/sshKey/{keyName}



Case 2: the personal template you are referring to in the POST /dedicated/server/{serviceName}/install/start API call contains a sshKeyName

You need to remove the sshKeyName from your personal template by manually using the following API call (is a one time action, you can do that directly in the OVHcloud API Console): PUT /me/installationTemplate/{templateName} (templateName to be replaced by your personal template name):

{
"templateName": "my-amazing-template",
"customization": {
"sshKeyName": ""
},
}

Then you can use the modified payload as explained above in case 1 while performing POST /dedicated/server/{serviceName}/install/start API call (replace templateName by your personal template name and your SSH key).

More details can be found in the documentation.

Start time: 10/09/2024 08:30 UTC
End time: 10/09/2024 08:45 UTC
Service impact: None
May 22, 22:51 UTC
[BHS8][Dedicated Servers] - BHS0801B05C
Resolved - Start time : 10/09/2024 11:50 UTC
End time : 10/09/2024 12:19 UTC
Root cause : Electrical equipment malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 10, 12:32 UTC
[BHS5][Dedicated Servers] - T05A35
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 09/09/2024 21:56 UTC
End time : 09/09/2024 22:15 UTC

We thank you for your understanding and patience throughout this incident
Sep 10, 04:16 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 9, 22:56 UTC
Investigating - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 09/09/2024 21:56 UTC
Service impact : Some servers in this rack T05A35 are no longer responding.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 9, 22:09 UTC
[GRA3][Dedicated Servers] - Rack GRA0320A02A
Completed - The scheduled maintenance has been completed.
Sep 10, 03:22 UTC
Update - Please be aware that operations are taking longer than anticipated. We will provide an update at the end of the maintenance period.
Sep 10, 03:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 02:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our network infrastructure.

Start time : 10/09/2024 02:00 UTC
End time : 10/09/2024 03:00 UTC
Service impact : Public network will be unavailable during the maintenance for servers if the LACP service is not enabled in rack GRA0320A02A.
Service improvement : Following our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Aug 27, 21:35 UTC
[SBG5][Dedicated Servers] - SBG0505A02B
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 09/09/2024 22:23 UTC
End time : 10/09/2024 02:48 UTC
Root cause : The incident was caused by an issue with the network equipment.

We thank you for your understanding and patience throughout this incident
Sep 10, 03:00 UTC
Update - Most of the servers affected are operational and our teams are working on the others.
Sep 10, 02:48 UTC
Update - We are continuing to work on a fix for this issue.
Sep 10, 00:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 9, 23:07 UTC
Investigating - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 09/09/2024 22:23 UTC
Service impact : Some servers in this rack SBG0505A02B are no longer responding.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 9, 23:04 UTC
[SGP][Dedicated Servers] - Rack 040921A
Completed - The scheduled maintenance has been completed.
Sep 10, 01:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer.

Start time : 10/09/2024 00:00 UTC
End time : 10/09/2024 01:30 UTC
Service impact : Public network will be temporarily unavailable for servers in rack 040921A during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment

Thank you for your understanding.
Aug 27, 21:10 UTC
Sep 9, 2024
[RBX4][Dedicated Servers] - Racks 50C12/50C13/50C14
Completed - The scheduled maintenance has been completed.
Sep 9, 23:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our dedicated servers offer.

Start time : 09/09/2024 22:00 UTC
End time : 10/09/2024 04:00 UTC
Service impact : Servers will be unavailable during the maintenance for 5 minutes each.
Service improvement : As part of our continuous improvement policy of our infrastructure, we will be migrating some servers from racks 50C12 and 50C13 to rack 50C14.
We will also change the placement of some servers in rack 50C14.

Thank you for your understanding.
Aug 29, 22:34 UTC
[RBX8][Dedicated Servers] - R808R04 - R808R05 - R808R06
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 09/09/2024 21:37 UTC
End time : 09/09/2024 21:55 UTC
Root cause : Incident due to an electrical issue.

We thank you for your understanding and patience throughout this incident
Sep 9, 21:57 UTC
Investigating - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availability.

Here is detail for this incident :

Start time : 09/09/2024 21:37 UTC
Service impact : Some servers in the following racks R808R04, R808R05 and R808R06 are no longer responding.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Sep 9, 21:46 UTC
[GRA1][Dedicated Servers] - Multiple Racks
Resolved - Start time : 09/09/2024 15:13 UTC
End time : 09/09/2024 15:57 UTC
Root cause : Network equipment malfunction
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 9, 16:01 UTC
Investigating - An incident is in progress on our Bare Metal offer.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 09/09/2024 15:13 UTC
Service impact : A significant number of servers in the following racks are no longer responding :
G125B13 - G125B14 - G125B10 - G125B09 - G125B07 - G125B05 - G125B06 - G125B12 - G125B11 - G125A11 - G125A12 - G125B04 - G125A09 - G125A06 - G125A08 - G125A10 - G125A07 - G125A05 - G125B08 and G125A02
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 9, 15:37 UTC
[RBX6][Dedicated Servers] - Rack 46J13
Resolved - Start time : 09/09/2024 01:35 UTC
End time : 09/09/2024 2:02 UTC
Service impact : vRack was temporarily unavailable for servers in rack 46J13
Root cause : A network equipment caused the issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
Sep 9, 02:03 UTC
Identified - Start time : 09/09/2024 01:35 UTC
Service impact : vRack is temporarily unavailable for servers in rack 46J13
Root cause : A network equipment caused the issue
Ongoing actions : Our technical teams are currently working to solve the incident.
Sep 9, 01:43 UTC
[BHS5][Dedicated Servers] - Rack B720A15
Resolved - Start time : 09/09/2024 00:10 UTC
End time : 09/09/2024 00:18 UTC
Service impact : Public network was temporarily unavailable for servers in rack B720A15.
Root cause : Network equipment caused the incident
We would like to inform you that the incident have been resolved and the situation is back to normal.
Sep 9, 00:21 UTC
Sep 8, 2024
[RBX][Dedicated Servers] - Actions slowness incident notification
Resolved - Start time : 07/09/2024 22:12 UTC
End time : 08/09/2024 03:15 UTC
Service impact : Slowness to perform customers actions was observed(Add/Remove VLAN, configuration of OVHcloud Link Aggregation (OLA),...) on dedicated servers.
Root cause : Software issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 8, 03:24 UTC
Investigating - Start time : 07/09/2024 22:12 UTC
Service impact : Slowness to perform customers actions(Add/Remove VLAN, configuration of OVHcloud Link Aggregation (OLA),...) on dedicated servers.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Sep 7, 23:31 UTC
[RBX8][Dedicated Servers] - Rack R809R07
Resolved - Start time : 08/09/2024 01:13 UTC
End time : 08/09/2024 02:40 UTC
Service impact : Servers in rack R809R07 were temporarily unavailable.
Root cause : Electrical issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 8, 02:42 UTC
Identified - Root cause : Electrical issue
Ongoing actions : Our teams are currently working on the incident.
Sep 8, 01:47 UTC
Investigating - Start time : 08/09/2024 01:13 UTC
Service impact : Servers in rack R809R07 are temporarily unavailable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 8, 01:19 UTC
Sep 7, 2024
[SBG5][Dedicated Servers] - Rack SBG0504A04A
Resolved - We would like to inform you that the incident have been resolved and the situation is back to normal.

Start time : 04/09/2024 22:00 UTC
End time : 07/09/2024 05:00 UTC
Root cause : Incident due to disjunction.

We thank you for your understanding and patience throughout this incident
Sep 7, 19:14 UTC
Update - A fix is currently being implemented to restore the remaining servers that were affected.
Sep 6, 09:34 UTC
Update - Our technical teams are still working on the impacted servers.
We apologize for any inconvenience caused.
Sep 5, 17:31 UTC
Update - We would like to update you on the current incident.

Our teams are working tirelessly to resolve this incident once and for all.

We'll be sure to update these pages as soon as we have new information to share.
Sep 5, 11:08 UTC
Update - The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding
Sep 5, 06:38 UTC
Update - Some servers are operational again.
Sep 5, 00:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 5, 00:37 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Here is detail for this incident :

Start time : 04/09/2024 22:00 UTC
Service impact : Some servers in the rack SBG0504A04A are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Sep 4, 22:12 UTC
[RBX4][Dedicated Servers] - Rack 56D20
Resolved - Start time : 07/09/2024 11:56 UTC
End time : 07/09/2024 11:36 UTC
Root cause : Network equipment issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 7, 11:36 UTC
Identified - An incident is in progress on our Bare Metal offer.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 07/09/2024 11:56 UTC
Service impact : A significant number of servers in the rack 56D20 are no longer responding.
Root Cause : Network equipment issue
Ongoing actions : Our teams is working to fix the issue by replacing a network equipment.
Update will be posted as significant progress is made.
Sep 7, 11:18 UTC
[EU][Bare Metal Servers] - Server delivery incident notification
Resolved - Start time : 06/09/2024 11:45 UTC
End time : 07/09/2024 00:52 UTC
Root cause : This incident was due to overload on a network equipment.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 7, 01:05 UTC
Monitoring - Ongoing actions : No impact is being observed since 13:47 UTC.
Our teams are currently monitoring the situation.
Sep 6, 14:12 UTC
Investigating - Start time : 06/09/2024 11:45 UTC
Service impact : Server delivery is temporarily slow.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 6, 13:33 UTC
[CA][Bare Metal Servers] - Server delivery incident notification
Resolved - Start time : 06/09/2024 22:26 UTC
End time : 07/09/2024 00:39 UTC
Root cause : This incident was du to overload on a network equipment.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 7, 01:02 UTC
Investigating - Start time : 06/09/2024 22:26 UTC
Service impact : Server delivery is temporarily slow.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 7, 00:38 UTC
Sep 6, 2024
[LIM][Bare Metal Servers] - Network tasks incident notification
Resolved - Start time : 06/09/2024 12:00 UTC
End time : 06/09/2024 16:34 UTC
Service impact : Customers were facing slowness or error on some network tasks (Add/Remove vRack, IP Fail Over move, ...)
Root cause : Software issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
Sep 6, 16:39 UTC
Update - Root cause : Software issue
Ongoing actions : Our technical teams are currently working to solve the incident.
Sep 6, 16:07 UTC
Investigating - Start time : 06/09/2024 12:00 UTC
Service impact : Customers are facing slowness or error on some network tasks (Add/Remove vRack, IP Fail Over move, ...)
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 6, 15:19 UTC
[WAW][Dedicated Servers] - Rack W13A11/W13A12/W13A13
Resolved - The maintenance has been completed.
All impacted services are now as operational as they were before the incident.

Start time : 01/09/2024 11:30 UTC
End time : 06/09/2024 08:00 UTC
Sep 6, 08:57 UTC
Update - We need to implement the current electrical maintenance to totally resolve the incident.
Sep 5, 20:01 UTC
Update - We are continuing to monitor for any further issues.
Sep 1, 20:29 UTC
Update - All the servers are operational again.
Sep 1, 17:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 1, 14:44 UTC
Update - Most of servers are operational again.
Sep 1, 13:59 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 1, 13:58 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Here is detail for this incident :

Start time : 01/09/2024 11:30 UTC
Service impact : Some servers in the racks W13A11/W13A12/W13A13 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Sep 1, 13:58 UTC
Sep 5, 2024
[GRA1][Dedicated Servers] - Room G132 incident notification
Resolved - Start time : 05/09/2024 07:00 UTC
End time : 05/09/2024 21:05 UTC
Root cause : Operations on this maintenance https://network.status-ovhcloud.com/incidents/h07zr743jqn9
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 5, 21:06 UTC
Update - Ongoing actions : No impact is observed on servers in G132A.
Our technical teams are currently working on impacted servers located in G132B.
Sep 5, 18:48 UTC
Update - Our technical teams are still working on the impacted servers.
We apologize for any inconvenience caused.
Sep 5, 17:23 UTC
Identified - We would like to inform you that we are having an ongoing incident.
Our teams are working tirelessly to resolve this incident once and for all.

Start time : 05/09/2024 07:00 UTC
Service impact : Due to an issue on this maintenance : https://network.status-ovhcloud.com/incidents/h07zr743jqn9, some servers are no longer responding.
Root cause : Operations on this maintenance https://network.status-ovhcloud.com/incidents/h07zr743jqn9

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding.
Sep 5, 12:16 UTC
[RBX2][Dedicated Servers] - Rack 24C18
Resolved - Start time : 05/09/2024 17:45 UTC
End time : 05/09/2024 18:56 UTC
Service impact : Servers in rack 24C18 were temporarily unavailable.
Root cause : Electrical issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 5, 19:03 UTC
Investigating - Start time : 05/09/2024 17:45 UTC
Service impact : Servers in rack 24C18 are temporarily unavailable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 5, 18:03 UTC
[GRA3][Dedicated Servers] - GRA0329B07A incident notification
Resolved - Start time : 05/09/2024 08:10 UTC
End time : 05/09/2024 11:20 UTC
Service impact : Some servers in rack GRA0329B07A were no longer responding
Root cause : Hardware issue
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 5, 12:48 UTC
Identified - We would like to inform you that we are having an ongoing incident.
Our teams are working tirelessly to resolve this incident once and for all.

Start time : 05/09/2024 08:10 UTC
Service impact : Some servers in rack GRA0329B07A are no longer responding.
Root cause : Hardware issue.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding.
Sep 5, 10:49 UTC
Sep 4, 2024
[RBX7][Dedicated Servers] - Racks R719A16/R719A17/R719A18
Resolved - Start time : 04/09/2024 11:51 UTC
End time : 04/09/2024 20:24 UTC
Root cause : This incident was due to cooling system issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 4, 20:25 UTC
Update - Update :
All of servers in rack R719A16 are available.
We are continuing to work on a fix for this issue.
Sep 4, 14:51 UTC
Identified - Our technical teams identified the cause of the incident and are currently working on fully restoring the service.
Update will be posted as significant progress is made.
Sep 4, 12:52 UTC
Investigating - Start time : 04/09/2024 11:51 UTC
Service impact : Servers in racks R719A16, R719A17 and R719A18 are temporarily unavailable.
Ongoing actions : Investigating
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
Sep 4, 12:03 UTC
[BHS1][Dedicated Servers] - Rack T02F40
Resolved - Start time : 04/09/2024 16:56 UTC
End time : 04/09/2024 17:41 UTC
Root cause : This incident was due to electrical issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 4, 17:45 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 4, 17:14 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 04/09/2024 16:56 UTC
Service impact : Some of servers in the rack T02F40 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 4, 17:11 UTC
[APAC][Bare Metal] - Servers delivery maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 4, 12:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:00 UTC
Update - Please note the new date of this maintenance:
Start time : 04/09/2024 07:00 UTC
End time : 04/09/2024 15:00 UTC
Service impact : None
Sep 3, 03:38 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Baremetal offer.

Start time : 03/09/2024 07:00 UTC
End time : 03/09/2024 15:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on the delivery service for Baremetal servers.

Thank you for your understanding.
Aug 27, 14:16 UTC
[GRA3][Dedicated Servers] - Rack GRA0315B05A
Resolved - Start time : 04/09/2024 02:04 UTC
End time : 04/09/2024 04:02 UTC
Root cause : It was due to a malfunction on a hardware.

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 4, 04:05 UTC
Update - Most of servers are operational again.
Sep 4, 02:37 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 4, 02:24 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the functionality.

We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

Here is detail for this incident :

Start time : 04/09/2024 02:04 UTC
Service impact : A significant number of servers in the rack GRA0315B05A are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.

We apologize for the inconvenience and thank you for your understanding.
Sep 4, 02:17 UTC
Sep 3, 2024
[RBX8][Dedicated Servers] - Rack R808R23
Resolved - Start time : 03/08/2024 11:45 UTC
End time : 03/08/2024 18:43 UTC
Root cause : This incident was due to cooling system issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 3, 18:58 UTC
Update - We are continuing to work on a fix for this issue.
Sep 3, 17:14 UTC
Identified - Start time : 03/08/2024 11:45 UTC
Service impact : Servers in rack R808R23 are temporarily unavailable
Root cause : Electrical issue
Ongoing actions : Our teams are currently working to solve the issue.
Update will be posted as significant progress is made.
Sep 3, 12:30 UTC
[GRA1][Dedicated Servers] - Rack G121A07
Resolved - Start time : 03/09/2024 16:20 UTC
End time : 03/09/2024 18:37 UTC
Root cause : This incident was due to electrical issue.
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Sep 3, 18:40 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 17:15 UTC
Investigating - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.


We are actively working to resolve this problem.

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.


We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 03/09/2024 16:20 UTC
Service impact : Some of servers in the rack G121A07 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Sep 3, 17:06 UTC
[SBG5][Dedicated Servers] - Rack SBG0504A04C
Resolved - Start time : 03/09/2024 10:26 UTC
End time : 03/09/2024 10:50 UTC
Service impact : Some servers in rack SBG0504A04C were temporarily unavailable
We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Sep 3, 12:07 UTC
Sep 2, 2024

No incidents reported.

Sep 1, 2024
Aug 31, 2024
[RBX6][Dedicated Servers] - Rack R622A05
Resolved - Start time : 31/08/2024 14:44 UTC
End time : 31/08/2024 15:26 UTC
Root cause : Incident due to an electrical equipment issue
We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Aug 31, 15:38 UTC
Monitoring - An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.

Here is detail for this incident :

Start time : 31/08/2024 14:44 UTC
Service impact : All servers in the rack R622A05 are no longer responding.
Ongoing actions : Our teams replaced another electric equipment. The servers are being monitored before confirmation of the resolution.
Aug 31, 15:21 UTC
[RBX6][Dedicated Servers] - Rack R622A05
Resolved - Start time : 31/08/2024 12:59 UTC
End time : 31/08/2024 13:47 UTC
Root cause : Incident due to a electrical power supply issue

We would like to inform you that the incident have been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident
Aug 31, 14:07 UTC
Identified - Our teams will have to replace a power supply to fix the problem.
Replacement is in progress
Aug 31, 13:54 UTC
Investigating - An incident is in progress on our Baremetal offer. It has temporarily affected the availability.

We are actively working to resolve this problem.

Our teams are fully mobilised and we will keep you informed of progress and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.


Here is detail for this incident :

Start time : 31/08/2024 12:59 UTC
Service impact : All servers in the rack R622A05 are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Aug 31, 13:11 UTC
[RBX6][Dedicated Servers] - vRack maintenance notification
Completed - The maintenance operations have been postponed to a new date, and a new schedule will be published in the next few days
Aug 31, 04:48 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our vRack offer.

Start time : 11/09/2024 01:00 UTC
End time : 11/09/2024 04:00 UTC
Service impact : vRack will be temporarily unavailable for 2 hours during the maintenance for racks 46G30,46G31,46G26, 46D09, 46G27, 46G28, 46G23, 46G24, 46G25, 46D10, 46G20, 46G21, 46G22, 46G17, 46G18, 46G19, 46H29, 46H30 and 46H31.
Service improvement : As part of our continuous improvement policy, our teams are going to upgrade a network equipment.

Thank you for your understanding.
Aug 27, 21:47 UTC
[RBX4][Dedicated Servers] - 56D07 incident notification
Resolved - We would like to inform you that the incident has now been resolved and the situation is back to normal.

Start time : 31/08/2024 01:17 UTC
End time : 31/08/2024 02:09 UTC
Root cause : Incident due to an electrical issue.
Aug 31, 02:12 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 31, 01:42 UTC
Investigating - An incident is in progress on our Dedicated Servers offer.

Please be aware that this is currently affecting the availabilitty.

Here is detail for this incident :

Start time : 31/08/2024 01:17 UTC
Service impact : Some servers in this rack 56D07 are currently unreachable.
Ongoing actions : Investigating

Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.

We apologize for the inconvenience and thank you for your understanding.
Aug 31, 01:39 UTC
Aug 30, 2024
[Global][Dedicated Servers] - Legacy Vrack Infrastructure
Completed - The scheduled maintenance has been completed.
Aug 30, 15:13 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Dedicated Servers offer.

Start time : 29/07/2024 13:00 UTC
End time : 30/09/2024 13:00 UTC
Service impact : None
Service improvement : We are in process of recycling old vrack2xxx offers. We are going to suspend and delete all expired services related to these offers. If you are still using such offers, please contact customer support.

Thank you for your understanding
Jul 29, 09:50 UTC
[RBX7][Dedicated Servers] - Room R704
Resolved - Start time : 29/08/2024 06:14 UTC
End time : 30/08/2024 08:00 UTC
Root cause :It was due to a malfunction on a power supply.
We would like to inform you that the incident has now been resolved and the situation is back to normal.

We thank you for your understanding and patience throughout this incident.
Aug 30, 08:37 UTC
Monitoring - We are pleased to inform you that all affected servers are now operational.
Our teams are currently monitoring the situation.
Aug 29, 20:13 UTC
Update - We are pleased to inform you that the majority of the affected servers are now operational. Our teams are working diligently to restore the remaining servers as soon as possible.
Aug 29, 15:51 UTC
Update - Our teams are currently undertaking the final switchover, which will have an impact on your service.
We will keep you informed of the situation as it progresses.
Aug 29, 13:33 UTC
Update - Our teams always strive to restore services as soon as possible.
Thank you for your understanding.
Aug 29, 11:40 UTC
Identified - An incident is in progress on our Dedicated Servers offer.

This may temporarily affect Availability

Start time : 29/08/204 06:14 UTC
Service impact : Some servers are unavailable on room R704.
Root cause : Incident due to this incident https://network.status-ovhcloud.com/incidents/4fjr9mjs25q5
Ongoing actions : Our technical teams are working on the issue. Update will be posted as significant progress is made.

Thank you for your understanding.
Aug 29, 07:24 UTC
[RBX8][Dedicated Servers] - Rack R807L27
Resolved - Start time : 30/08/2024 01:11 UTC
End time : 30/08/2024 01:56 UTC
Root cause :Electrical issue
Our technical teams resolved the issue. All impacted services are now operational.
Aug 30, 01:58 UTC
Identified - Root cause :Electrical issue
Ongoing actions : Our teams are currently working to solve the problem.
Update will be posted as significant progress is made.
Aug 30, 01:41 UTC
Investigating - Start time : 30/08/2024 01:11 UTC
Service impact : Some servers in rack R807L27 are temporarily unavailable.
IPMI is temporarily unavailable for servers in rack R807L27.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Aug 30, 01:20 UTC
[GRA1][Dedicated Servers] - Rack G104B13
Resolved - Start time : 29/08/2024 23:11 UTC
End time : 30/08/2024 00:39 UTC
Service impact : Some servers in rack G104B13 were temporarily unavailable.
Root cause : Electrical issue
We would like to inform you that the incident has now been resolved and the situation is back to normal.
Aug 30, 00:41 UTC
Identified - Root cause : Electrical issue
Ongoing actions : No more impact is being observed on the majority of the servers.
Our technical teams are currently working on the remaining server.
Aug 30, 00:23 UTC
Investigating - Start time : 29/08/2024 23:11 UTC
Service impact : Some servers in rack G104B13 are temporarily unavailable.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made
Aug 29, 23:22 UTC
Aug 29, 2024
[LIM3][Dedicated Servers] - LIM0301B03B
Resolved - We would like to inform you that the incident has now been resolved and the situation is back to normal.

Start time : 29/08/2024 13:28 UTC
End time : 29/08/2024 15:40 UTC
Root cause : Incident due to a network component issue.
Aug 29, 17:11 UTC
Identified - The issue has been identified and a fix is being implemented.
Aug 29, 15:13 UTC
Investigating - Start time : 29/08/2024 13:28 UTC
Service impact : The network Vrack in this rack LIM0301B03B is unreachable.
Ongoing actions : Investigating
Our technical teams are working on the issue. Update will be posted as significant progress is made.

Thank you for your understanding.
Aug 29, 13:52 UTC
[GRA1][Dedicated Servers] - G121A16 unreachable
Resolved - We would like to inform you that the incident has now been resolved and the situation is back to normal.

Start time : 29/08/2024 13:59 UTC
End time : 29/08/2024 14:36 UTC
Root cause : Incident due to an electrical issue.
Aug 29, 14:58 UTC
Identified - We would like to inform you that we are having an ongoing incident.
Our teams are working tirelessly to resolve this incident once and for all.

Start time : 29/08/2024 13:59 UTC
Service impact : Servers in rack G121A16 are currently unreachable.
Root cause : Incident due to an electrical issue.

As soon as the situation evolves or the incident is resolved, we will keep you informed.

Thank you for your understanding.
Aug 29, 14:21 UTC
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