All Systems Operational

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
CCH Operational
MR9 Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Operational
BHS Operational
CCH Operational
ERI Operational
GRA Operational
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
US-WEST-LZ-SEA Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-SOUTH-MIL Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
AP-SOUTH-MUM Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-WEST-ERI Operational
EU-CENTRAL-WAW Operational
Identity, Security & Operations || Logs Data Platform Operational
GRA Operational
BHS Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
US-EAST-VA Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Global Infrastructure Operational
AP-SOUTH-MUM Operational
BHS Operational
ERI Operational
EU-SOUTH-MIL Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
UK2 Operational
YNM Operational
EU-WEST-LZ-BRU Operational
EU-WEST-LZ-MAD Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-SEA Operational
Virtual Private Servers || Network Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
SBG Operational
SGP Operational
SYD Operational
UK2 Operational
WAW Operational
MIL Operational
YNM Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
EU-WEST-LZ-MRS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
MIL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GRA4][Cooling System] - Rack GRA0404B03B maintenance notification Sep 8, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/09/2026 06:00 UTC
End time : 08/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:35 UTC

[GRA4][Cooling System] - Rack GRA0404B03C maintenance notification Sep 9, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/09/2026 06:00 UTC
End time : 09/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:37 UTC

[RBX4][Network] - Rack 56B04 maintenance notification Sep 10, 2026 00:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our network service for on the rack 56B04.

Start time: 10/09/2026 00:00 UTC
End time: 10/09/2026 03:00 UTC
Service impact: Micro flaps and packet loss might be observed for servers located in the specified rack for 30 minutes during the maintenance.
Service improvement: As part of our continuous improvement policy, we will be doing a maintenance on a network equipment.

Thank you for your understanding.
Posted on Aug 28, 2026 - 14:26 UTC

[RBX7][Dedicated Servers] - Rack R704B24 maintenance notification Sep 10, 2026 02:00-02:30 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack R704B24 .

Start time : 10/09/2026 02:00 UTC
End time : 10/09/2026 02:30 UTC
Service impact : Private network will be temporarily unavailable during the maintenance for servers in the specified rack.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on our network equipment.

Thank you for your understanding.
Posted on Aug 27, 2026 - 14:40 UTC

[SBG5][Dedicated Servers] - Rack SBG0506B07A maintenance notification Sep 10, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 10/09/2026 06:00 UTC
End time : 10/09/2026 15:00 UTC
Service impact : During the maintenance window, the circuit breaker will be replaced.

The servers connected to the affected electrical infrastructure will be gracefully shut down to allow the maintenance activities to be performed safely.

As a result, the services hosted on these servers will be unavailable for a maximum of 4 hours.

Service improvement : As part of our continuous improvement policy, we are performing preventive maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Aug 27, 2026 - 13:50 UTC

[GRA4][Cooling System] - Rack GRA0404B02D maintenance notification Sep 10, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 10/09/2026 06:00 UTC
End time : 10/09/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 26, 2026 - 11:36 UTC

[SBG][Storage and Backups] - NAS-HA maintenance notification Sep 10, 2026 06:30-12:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal Cloud offer.

Start time : 10/09/2026 06:30 UTC
End time : 10/09/2026 12:00 UTC
Service impact : During the maintenance window, impacted services may experience temporary input/output interruptions affecting the underlying storage infrastructure.
Service improvement : As part of our continuous improvement policy, we will update the storage servers hosting your data to enhance security and performance. Your data will remain accessible throughout the maintenance period.

Thank you for your understanding.
Posted on Aug 26, 2026 - 08:55 UTC

[GRA4][Cooling System] - Rack GRA0404A03D maintenance notification Sep 14, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/09/2026 06:00 UTC
End time : 14/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:38 UTC

[GRA4][Cooling System] - Rack GRA0404A04D maintenance notification Sep 15, 2026 06:00-07:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 15/09/2026 06:00 UTC
End time : 15/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:39 UTC

[GRA4][Cooling System] - Rack GRA0404B01D maintenance notification Sep 16, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/09/2026 06:00 UTC
End time : 16/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:40 UTC

[SBG5][Infrastructure] - Rack SBG0506B06B Maintenance Notification Sep 17, 2026 06:00-15:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure in Rack SBG0506B06B.

Start time : 17/09/2026 06:00 UTC
End time : 17/09/2026 15:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Sep 04, 2026 - 03:32 UTC

[GRA4][Cooling System] - Rack GRA0404C01A maintenance notification Sep 17, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/09/2026 06:00 UTC
End time : 17/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 26, 2026 - 11:42 UTC

[GRA4][Cooling System] - Rack GRA0404C01C maintenance notification Sep 21, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 21/09/2026 06:00 UTC
End time : 21/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 28, 2026 - 13:34 UTC

[GRA4][Cooling System] - Rack GRA0404C02A maintenance notification Sep 23, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 23/09/2026 06:00 UTC
End time : 23/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 28, 2026 - 13:35 UTC

[GRA4][Cooling System] - Rack GRA0404C01D maintenance notification Sep 24, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/09/2026 06:00 UTC
End time : 24/09/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 26, 2026 - 11:38 UTC

[GRA4][Cooling System] - Rack GRA0404C03D maintenance notification Sep 28, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 28/09/2026 06:00 UTC
End time : 28/09/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 28, 2026 - 13:57 UTC

[YNM][Dedicated Servers] - Rack YNM0101D01B maintenance notification Sep 29, 2026 04:30-12:30 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 29/09/2026 04:30 UTC
End time : 29/09/2026 12:30 UTC
Service impact : During the maintenance window, the servers in the specified rack will be gracefully shut down to allow the maintenance activities to be performed safely. As a result, the services hosted on these servers will be unavailable before being restored once the maintenance is complete.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Posted on Sep 03, 2026 - 13:10 UTC

[GRA4][Cooling System] - Rack GRA0404B04C maintenance notification Sep 29, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 29/09/2026 06:00 UTC
End time : 29/09/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 28, 2026 - 13:59 UTC

[GRA4][Cooling System] - Rack GRA0404B04A maintenance notification Sep 30, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 30/09/2026 06:00 UTC
End time : 30/09/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 28, 2026 - 14:01 UTC

[GRA4][Cooling System] - Rack GRA0404B04B maintenance notification Oct 1, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 01/10/2026 06:00 UTC
End time : 01/10/2026 14:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 28, 2026 - 14:04 UTC

Sep 4, 2026

[SBG3][Dedicated Servers] - Rack S333B05 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 03/09/2026 19:48 UTC
End time : 04/09/2026 00:53 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 4, 01:12 UTC
Monitoring - Service has been fully restored since 04/09/2026 00:53 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 03/09/2026 19:48 UTC
Impacted Service(s) : Servers in the Rack were no longer able to access the Public Network.
Customers Impact : Customers were temporarily unable to access their servers via Public Network located in the specified Rack S333B05.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 4, 01:04 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Servers in rack S333B05 are once again temporarily unable to access Public Network because of emergency maintenance to replace Network equipment.

Maintenance can be followed at : https://bare-metal-servers.status-ovhcloud.com/incidents/2gx3z7kvrx49

We apologize for any inconvenience caused and appreciate your understanding.
Sep 4, 00:09 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack S333B05.

Here are some supplementary details :


Start time : 03/09/2026 19:48 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the Public Network.
Customers Impact : Customers are temporarily unable to access their servers via Public Network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 21:04 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack S333B05.

Here are some supplementary details :

Start time : 03/09/2026 19:48 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the Public Network.
Customers Impact : Customers are temporarily unable to access their servers via Public Network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 20:08 UTC
[SBG3][Dedicated Servers] - Rack S333B05 Maintenance Notification
Completed - All services are operational.
Sep 4, 00:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 00:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in Rack S333B05.

Start time : 04/09/2026 00:00 UTC
End time : 04/09/2026 01:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in Rack S333B05.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure.

Thank you for your understanding.
Sep 3, 23:59 UTC

Sep 3, 2026

[RBX][Storage and Backups] - Enterprise File Storage maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 3, 20:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 14:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Enterprise File Storage offering.

Start time : 03/09/2026 14:00 UTC
End time : 03/09/2026 20:00 UTC
Service impact : No service impact is expected.
Service improvement : As part of our continuous improvement policy, we will be updating our EFS cluster to enhance certain security mechanisms and improve performance. Your service will remain available throughout the maintenance period.

Thank you for your understanding.
Aug 28, 22:41 UTC
[GRA1/GRA2][Virtual Private Servers] - VPS instances notifications
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 03/09/2026 15:16 UTC
End time : 03/09/2026 18:41 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 19:02 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific GRA1 and GRA2 regions.

Here are some supplementary details :

Start time : 03/09/2026 15:16 UTC
Impacted Service(s) : Some VPS instances are temporarily experiencing degraded performance.
Customers Impact : Some customers may temporarily experience degraded performance on their VPS instances
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 15:35 UTC
[GRA][Storage] - Cloud Disk Array incident notification
Resolved - We are pleased to inform you that the incident affecting our Storage and Backups offering has been resolved.

Start time : 03/09/2026 15:16 UTC
End time : 03/09/2026 18:41 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 19:01 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Storage offer on the specific GRA region.

Here are some supplementary details :

Start time : 03/09/2026 15:16 UTC
Impacted Service(s) : Some Cloud Disk Array is experiencing temporarily degraded performance
Customers Impact : Some customers may temporarily experience degraded performance on their Cloud Disk Array service
Root Cause : A service disruption occurred due to an unexpected infrastructure failure
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 15:31 UTC
[SBG3][Dedicated Servers] - Rack S333B05 incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 03/09/2026 18:22 UTC
End time : 03/09/2026 18:30 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the public network.
Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Sep 3, 18:37 UTC
[RBX3][Dedicated Servers] - Rack 41E10 incident notification
Resolved - We are pleased to inform you that the incident affecting our offering has been resolved.

Start time : 03/09/2026 08:58 UTC
End time : 03/09/2026 16:07 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 16:19 UTC
Update - Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 11:09 UTC
Identified - We are currently experiencing an incident affecting our Dedicated Servers offering.
The root cause has been identified.

Please find the details of this incident below :
Start time : 03/09/2026 08:58 UTC
Impacted Service(s) : Some servers in the rack 41E10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 09:14 UTC
Investigating - We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the specified rack.

Please find the details of this incident below :
Start time : 03/09/2026 08:58 UTC
Impacted Service(s) : Some servers in the rack 41E10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it. 

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 09:11 UTC
[RBX][Storage and Backups] - Enterprise File Storage maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 3, 13:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:01 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Enterprise File Storage offering.

Start time : 03/09/2026 08:00 UTC
End time : 03/09/2026 14:00 UTC
Service impact : No service impact is expected.
Service improvement : As part of our continuous improvement policy, we will be updating our EFS cluster to enhance certain security mechanisms and improve performance. Your service will remain available throughout the maintenance period.

Thank you for your understanding.
Aug 28, 22:39 UTC
[GRA4][Cooling System] - Rack GRA0404C04B maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 3, 10:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 08:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2026 08:00 UTC
End time : 03/09/2026 12:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 25, 16:52 UTC
[GRA4][Cooling System] - Rack GRA0404B04D maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 3, 08:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2026 06:00 UTC
End time : 03/09/2026 10:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 25, 16:50 UTC
[GRA3][Cooling System] - Rack GRA0327A04C maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 3, 08:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:15 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2026 06:15 UTC
End time : 03/09/2026 14:30 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Sep 3, 06:13 UTC
[GRA4][Cooling System] - Rack GRA0404B03D maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 3, 07:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 06:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2026 06:00 UTC
End time : 03/09/2026 10:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 25, 16:48 UTC
[RBX][Storage and Backups] - Enterprise File Storage maintenance notification
Completed - We would like to inform you that the maintenance on our Enterprise File Storage is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Sep 3, 04:08 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 14:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Enterprise File Storage offering.

Start time : 02/09/2026 14:00 UTC
End time : 02/09/2026 20:00 UTC
Service impact : No service impact is expected.
Service improvement : As part of our continuous improvement policy, we will be updating our EFS cluster to enhance certain security mechanisms and improve performance. Your service will remain available throughout the maintenance period.

Thank you for your understanding.
Aug 28, 22:37 UTC
[ERI1][Dedicated Servers] - Rack ERI0112D02A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 03/09/2026 01:47 UTC
End time : 03/09/2026 02:19 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 02:19 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack ERI0112D02A.

Here are some supplementary details :

Start time : 03/09/2026 01:47 UTC
Impacted Service(s) : All servers in the rack ERI0112D02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 3, 01:53 UTC

Sep 2, 2026

[GRA4][Cooling System] - Rack GRA0404B03A maintenance notification
Completed - All services are operational.
Sep 2, 14:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 02/09/2026 06:00 UTC
End time : 02/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 21, 08:04 UTC
[SBG][Storage and Backups] - Enterprise File Storage maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 2, 11:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Enterprise File Storage offering.

Start time : 02/09/2026 08:00 UTC
End time : 02/09/2026 14:00 UTC
Service impact : No service impact is expected.
Service improvement : As part of our continuous improvement policy, we will be updating our EFS cluster to enhance certain security mechanisms and improve performance. Your service will remain available throughout the maintenance period.

Thank you for your understanding.
Aug 28, 22:36 UTC
[SBG3][Dedicated Servers] - Rack S333B05 Incident Notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 02/09/2026 01:33 UTC
End time : 02/09/2026 01:43 UTC
Impacted Service(s) : Servers in the specified rack were no longer able to access the public network.
Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Sep 2, 01:48 UTC

Sep 1, 2026

[SBG][Storage and Backups] - Enterprise File Storage maintenance notification
Completed - All services are operational.
Sep 1, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 14:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Enterprise File Storage offering.

Start time : 01/09/2026 14:00 UTC
End time : 01/09/2026 20:00 UTC
Service impact : No service impact is expected.
Service improvement : As part of our continuous improvement policy, we will be updating our EFS cluster to enhance certain security mechanisms and improve performance. Your service will remain available throughout the maintenance period.

Thank you for your understanding.
Aug 28, 21:32 UTC
[RBX3][Dedicated Servers] - Multiple Racks Incident Notification
Resolved - We had an incident on our Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

List of concerned Racks:
- Rack 46B05
- Rack 46B04
- Rack 46B02
- Rack 46B03
- Rack 46A10

Start time : 01/09/2026 15:41 UTC
End time : 01/09/2026 15:49 UTC
Impacted Service(s) : Some servers in the specified Racks were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located in the specified Racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Sep 1, 16:10 UTC
[RBX4][Cooling System] - Rack 56C21 maintenance notification
Completed - All services are operational.
Sep 1, 14:34 UTC
Update - The maintenance caused an incident: https://bare-metal-servers.status-ovhcloud.com/incidents/3lqkkfn00g39 Our team remains fully mobilised to resolve the incident as quickly as possible.
Sep 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 06:35 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 01/09/2026 06:00 UTC
End time : 01/09/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Sep 1, 06:34 UTC
[GRA4][Cooling System] - Rack GRA0404B02C maintenance notification
Completed - All services are operational.
Sep 1, 12:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2026 06:00 UTC
End time : 01/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 6, 04:14 UTC
[LIM][Storage and Backups] - Enterprise File Storage maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 1, 11:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Enterprise File Storage offering.

Start time : 01/09/2026 08:00 UTC
End time : 01/09/2026 14:00 UTC
Service impact : No service impact is expected.
Service improvement : As part of our continuous improvement policy, we will be updating our EFS cluster to enhance certain security mechanisms and improve performance. Your service will remain available throughout the maintenance period.

Thank you for your understanding.
Aug 28, 21:30 UTC
[RBX4][Dedicated Servers] - Rack 56C20 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 01/09/2026 07:34 UTC
End time : 01/09/2026 09:19 UTC
Root Cause : This incident was caused by this maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/7ss7gml3g5pl

We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 09:20 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 56C20.

Here are some supplementary details :

Start time : 01/09/2026 07:34 UTC
Impacted Service(s) : All servers in the rack 56C20 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by this maintenance : https://bare-metal-servers.status-ovhcloud.com/incidents/7ss7gml3g5pl
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 07:56 UTC
[LIM1][Cooling System] - Rack L104B01 maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 1, 08:24 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 07:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2026 07:00 UTC
End time : 01/09/2026 09:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 28, 12:53 UTC
[RBX3][Dedicated Servers] - Rack 45F15 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 01/09/2026 05:26 UTC
End time : 01/09/2026 07:59 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 08:03 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 45F15.

Here are some supplementary details :

Start time : 01/09/2026 05:26 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Sep 1, 07:18 UTC
[LIM1][Dedicated Servers] - Rack L121B02 maintenance notification
Completed - The scheduled maintenance has been completed.
Sep 1, 03:06 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack L121B02.

Start time : 01/09/2026 02:00 UTC
End time : 01/09/2026 03:00 UTC
Service impact : vRack network will be temporarily unavailable in the rack L121B02 during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on our network equipment.

Thank you for your understanding.
Jul 28, 13:11 UTC

Aug 31, 2026

[GRA4][Dedicated Servers] - Rack GRA0404D04C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 31/08/2026 06:46 UTC
End time : 31/08/2026 18:40 UTC
Root Cause : This incident is caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 18:45 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Most of the servers in Rack GRA0404D04C are back online. Our team is working on the remaining ones.

We will keep you updated on the progress of this incident.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 13:08 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
A significant number of servers in Rack GRA0404D04C are back online.

Impacted Service(s) : Some servers in Rack GRA0404D04C are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located in the specified Rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.
Aug 31, 10:39 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack GRA0404D04C.

Here are some supplementary details :

Start time : 31/08/2026 06:46 UTC
Impacted Service(s) : Some servers in Rack GRA0404D04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 07:32 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack GRA0404D04C.

Here are some supplementary details :

Start time : 31/08/2026 06:46 UTC
Impacted Service(s) : Servers in Rack GRA0404D04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers in specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 07:00 UTC
[RBX8][Dedicated Servers] - Rack R821L12 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 31/08/2026 05:50 UTC
End time : 31/08/2026 15:02 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 15:03 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Most of the servers in Rack R821L12 are back online. Our team is working on the remaining ones.

We will keep you updated on the progress of this incident.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 13:09 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Public network is once again operational in Rack R821L12 and a significant number of servers are back online.
vRack Private Network is still temporarily unavailable.

Impacted Service(s) : Some servers are still temporarily unavailable in Rack R821L12.
Customers Impact : Some customers are still temporarily unable to access their servers located in the specified racks.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.
Aug 31, 09:47 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack R821L12.

Here are some supplementary details :

Start time : 31/08/2026 05:50 UTC
Impacted Service(s) : Public and vRack Private Networks are temporarily unavailable in Rack R821L12.
Customers Impact : Customers are temporarily unable to access their servers located in the specified Rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 06:28 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack R821L12.

Here are some supplementary details :

Start time : 31/08/2026 05:50 UTC
Impacted Service(s) : Public network is temporarily unavailable in Rack R821L12.
Customers Impact : Customers are temporarily unable to access and use their servers through public network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 31, 06:05 UTC
[GRA4][Cooling System] - Rack GRA0404A01C maintenance notification
Completed - All services are operational.
Aug 31, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 31/08/2026 06:00 UTC
End time : 31/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 20, 17:02 UTC
[BHS1][Dedicated Servers] - Rack 80A03 migration notification
Completed - All services are operational.
Aug 31, 09:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in the rack 80A03 to T01B24.

Start time : 31/08/2026 04:00 UTC
End time : 31/08/2026 12:00 UTC
Service impact : Some servers in rack 80A03 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Aug 7, 20:59 UTC

Aug 30, 2026

[RBX3][Dedicated Servers] - Rack 46B05 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 30/08/2026 16:20 UTC
End time : 30/08/2026 16:33 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 30, 16:33 UTC
Identified - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the RBX3 Region.

Here are some supplementary details :

Start time : 30/08/2026 16:20 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 30, 16:29 UTC
[WAW1][Dedicated Servers] - Rack W17A15 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 30/08/2026 09:11 UTC
End time : 30/08/2026 10:55 UTC
Root Cause : This incident is caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 30, 11:09 UTC
Identified - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
A significant number of servers in Rack W17A15 are back online.

Start time : 30/08/2026 09:11 UTC
Impacted Service(s) : Some servers in Rack W17A15 are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located in the specified Rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.
Aug 30, 09:43 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack W17A15.

Here are some supplementary details :

Start time : 30/08/2026 09:11 UTC
Impacted Service(s) : Servers in Rack W17A15 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 30, 09:20 UTC
[RBX4][Dedicated Servers] - Rack 55C22 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 30/08/2026 05:25 UTC
End time : 30/08/2026 06:05 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 30, 06:11 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack 55C22.

Here are some supplementary details :

Start time : 30/08/2026 05:25 UTC
Impacted Service(s) : Some servers in Rack 55C22 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 30, 05:50 UTC

Aug 29, 2026

[RBX4][Dedicated Servers] - Rack 56C17 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/08/2026 15:21 UTC
End time : 29/08/2026 15:29 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 29, 15:29 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 56C17.

Here are some supplementary details :

Start time : 29/08/2026 15:21 UTC
Impacted Service(s) : Servers in the rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 29, 15:26 UTC
[RBX8][Dedicated Servers] - Racks R822R13, R822R14 and R822R15 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 29/08/2026 07:48 UTC
End time : 29/08/2026 12:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 29, 12:05 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific RBX8 Region.

Here are some supplementary details :

Start time : 29/08/2026 07:48 UTC
Impacted Service(s) : Some servers in the rack R822R13, R822R14 and R822R15 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 29, 07:54 UTC

Aug 28, 2026

[GRA2][Virtual Private Servers] - Instance incident notification
Resolved - We would like to inform you that an incident occurred in the GRA2 region.
This incident has now been resolved.

Please find the details of this incident below :
Start time : 28/08/2026 23:03 UTC
End time : 28/08/2026 23:11 UTC
Impacted Service(s) : Some instances in the GRA2 region were unreachable.
Customers Impact : Some customers were temporarily unable to access instances located on the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We thank you for your understanding and patience throughout this incident.
Aug 28, 23:20 UTC
[RBX4][Cooling System] - Rack 56C19 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 28, 14:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 28/08/2026 06:00 UTC
End time : 28/08/2026 14:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 26, 08:46 UTC
[RBX3][Dedicated Servers] - Rack 46A32 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 28/08/2026 07:15 UTC
End time : 28/08/2026 12:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 12:36 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific Rack 46A32.

Here are some supplementary details :

Start time : 28/08/2026 07:15 UTC
Impacted Service(s) : Some servers in the rack 46A32 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 09:33 UTC
[RBX3][Dedicated Servers] - Rack 46B22 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 28/08/2026 08:45 UTC
End time : 28/08/2026 09:27 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 09:28 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific Rack 46B22.

Here are some supplementary details :

Start time : 28/08/2026 08:45 UTC
Impacted Service(s) : Some servers in the rack 46B22 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 09:16 UTC
[BHS8][Dedicated Servers] - Rack BHS0808A05B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 27/08/2026 21:28 UTC
End time : 27/08/2026 23:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 28, 00:06 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack BHS0808A05B.

Here are some supplementary details :

Start time : 27/08/2026 21:28 UTC
Impacted Service(s) : Servers in the rack were no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 22:25 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack BHS0808A05B.

Here are some supplementary details :

Start time : 27/08/2026 21:28 UTC
Impacted Service(s) : Servers in the rack were no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 21:36 UTC

Aug 27, 2026

[RBX4][Cooling System] - Rack 56C18 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 27, 14:27 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/08/2026 06:00 UTC
End time : 27/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 26, 08:45 UTC
[GRA3][Dedicated Servers] - Rack GRA0313A04C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 27/08/2026 10:42 UTC
End time : 27/08/2026 13:02 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 13:03 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of our servers are now back online.
Ongoing Actions : Our teams are actively working to restore the remaining ones.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 11:18 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0313A04C.

Here are some supplementary details :

Start time : 27/08/2026 10:42 UTC
Impacted Service(s) : All servers in the rack GRA0313A04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 11:18 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0313A04C.

Here are some supplementary details :

Start time : 27/08/2026 10:42 UTC
Impacted Service(s) : All servers in the rack GRA0313A04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 10:52 UTC
[GRA4][Cooling System] - Rack GRA0404B01C maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 27, 12:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2026 06:00 UTC
End time : 27/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 3, 16:12 UTC
[RBX6][Cooling System] - Rack 46A23 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 27, 12:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 07:07 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/08/2026 06:57 UTC
End time : 27/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 27, 07:06 UTC
[RBX8][Cooling System] - Rack R827D03B maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 27, 11:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:37 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/08/2026 06:27 UTC
End time : 27/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 27, 06:35 UTC
[WAW1][Cooling System] - Rack WAW0106A06B Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 27, 07:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:01 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/08/2026 06:00 UTC
End time : 27/08/2026 10:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 26, 03:22 UTC
[SYD2][Dedicated Servers] - Row S2-5X-01 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 27, 07:21 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 21:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 26/08/2026 21:00 UTC
End time : 27/08/2026 07:00 UTC
Service impact : The public network in the racks S2-5X-01-08A / S2-5X-01-04A / S2-5X-01-04B and the IPMI network in the racks S2-5X-01-04B / S2-5X-01-05B / S2-5X-01-06B / S2-5X-01-07B / S2-5X-01-08BS2-5X-01-09B will be unavailable during maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Aug 26, 07:38 UTC
[LIM3][Dedicated Servers] - Rack LIM0309A01C incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 27/08/2026 02:50 UTC
End time : 27/08/2026 03:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 03:43 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack LIM0309A01C.

Here are some supplementary details :

Start time : 27/08/2026 02:50 UTC
Impacted Service(s) : Some servers in the rack LIM0309A01C are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 03:05 UTC
[RBX2][Dedicated Servers] - Rack 24C07/24C08 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/08/2026 22:21 UTC
End time : 27/08/2026 03:16 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 03:22 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers in rack 24C08 are also temporarily unavailable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 22:59 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 24C07.

Here are some supplementary details :

Start time : 26/08/2026 22:21 UTC
Impacted Service(s) : Some servers in the rack 24C07 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 22:49 UTC
[RBX8][Dedicated Servers] - Rack R802R09 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/08/2026 20:14 UTC
End time : 27/08/2026 01:48 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 27, 01:51 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R802R09.

Here are some supplementary details :

Start time : 26/08/2026 20:14 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 21:10 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack R802R09.

Here are some supplementary details :

Start time : 26/08/2026 20:14 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 20:24 UTC

Aug 26, 2026

[GRA4][Dedicated Servers] - Rack GRA0404B04B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/08/2026 20:50 UTC
End time : 26/08/2026 22:25 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 22:56 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack GRA0404B04B.

Here are some supplementary details :

Start time : 26/08/2026 20:50 UTC
Impacted Service(s) : All servers in the rack GRA0404B04B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 22:06 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0404B04B.

Here are some supplementary details :

Start time : 26/08/2026 20:50 UTC
Impacted Service(s) : All servers in the rack GRA0404B04B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 20:57 UTC
[RBX6][Dedicated Servers] - Rack 46D22 incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2026 20:24 UTC
End time : 26/08/2026 20:36 UTC
Impacted Service(s) : Servers in the rack were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Aug 26, 20:48 UTC
[GRA1][Dedicated Servers] - Rack G135A11 incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 26/08/2026 20:08 UTC
End time : 26/08/2026 20:24 UTC
Impacted Service(s) : All servers in the rack G135A11 were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Aug 26, 20:41 UTC
[RBX6][Dedicated Servers] - Rack 46J03 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/08/2026 17:09 UTC
End time : 26/08/2026 18:55 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 19:03 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Rack 46J03.

Here are some supplementary details :

Start time : 26/08/2026 17:09 UTC
Impacted Service(s) : Some servers in the rack 46J03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 17:38 UTC
[GRA2][Dedicated Servers] - Rack G224B19 incident notification
Resolved - We would like to inform you that an incident occurred in the rack G224B19.
This incident has now been resolved.

Please find the details of this incident below :
Start time : 26/08/2026 17:47 UTC
End time : 26/08/2026 18:07 UTC
Impacted Service(s) : Public network was temporarily unavailable in the specified rack.
Customers Impact : Customers were temporarily unable to access and use their servers through public network.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Aug 26, 18:13 UTC
[LIM][Virtual Private Servers] - Delivery incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 26/08/2026 14:36 UTC
End time : 26/08/2026 15:14 UTC
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 15:47 UTC
Monitoring - Service has been fully restored since 26/08/2026 15:14 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 26/08/2026 14:36 UTC
Impacted Service(s) : The delivery of new orders and the reactivation of suspended services were temporarily unavailable in the LIM region.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 15:31 UTC
Investigating - We are currently experiencing an incident affecting our Virtual Private Servers offering in the LIM region.

Please find the details of this incident below :

Start time : 26/08/2026 14:36 UTC
Impacted Service(s) : The delivery of new orders and the reactivation of suspended services are temporarily unavailable in the LIM region.
Customers Impact : Customers are temporarily unable to receive newly ordered services or reactivate suspended services in the specified region.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and restore the affected services as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 14:49 UTC
[RBX4][Cooling System] - Rack 55B26 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 26, 14:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 08:37 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 26/08/2026 06:00 UTC
End time : 26/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 26, 08:35 UTC
[RBX6][Dedicated Servers] - Rack 46A02 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/08/2026 12:58 UTC
End time : 26/08/2026 13:45 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 13:53 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Rack 46A02.

Here are some supplementary details :

Start time : 26/08/2026 12:58 UTC
Impacted Service(s) : Public network is temporarily unavailable in the specified rack.
Customers Impact : Customers are temporarily unable to access and use their servers through public network.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 13:25 UTC
[GRA4][Cooling System] - Rack GRA0404A03B maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 26, 12:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2026 06:00 UTC
End time : 26/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 6, 04:13 UTC
[RBX6][Dedicated Servers] - Racks 46A21/46A22/46A23/46A24 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/08/2026 08:51 UTC
End time : 26/08/2026 11:47 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 11:48 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of our servers are now back online.
Ongoing Actions : Our teams are actively working to restore the remaining ones.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 09:51 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks 46A21/46A22/46A23/46A24.

Here are some supplementary details :

Start time : 26/08/2026 08:51 UTC
Impacted Service(s) : Some servers in the racks 46A21/46A22/46A23/46A24 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 09:05 UTC
[RBX8][Cooling System] - Rack R822L01 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 26, 11:12 UTC
Update - Operations on this maintenance will take longer than expected.
An update will be posted once the operations are complete.
Aug 25, 14:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 07:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2026 07:00 UTC
End time : 25/08/2026 15:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 25, 06:56 UTC
[WAW1][Dedicated Servers] - Rack WAW0107A02C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/08/2026 05:49 UTC
End time : 26/08/2026 09:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 09:47 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Most of our servers in the rack WAW0107A02C are now back online.
Ongoing Actions : Our teams are actively working to restore the remaining ones.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 07:06 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack WAW0107A02C.

Here are some supplementary details :

Start time : 26/08/2026 05:49 UTC
Impacted Service(s) : All servers in the rack WAW0107A02C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 06:00 UTC
[RBX7][Dedicated Servers] - Rack R716B19 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 26/08/2026 03:00 UTC
End time : 26/08/2026 06:23 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 06:30 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Rack R716B19.
Here are some supplementary details :

Start time : 26/08/2026 03:00 UTC
Impacted Service(s) : The IPMI switch is inaccessible in Rack R716B19.
Customers Impact : Customers cannot currently access their servers via the IPMI interface.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 03:04 UTC

Aug 25, 2026

[RBX8][Dedicated Servers] - R827D03A - R827D03B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/08/2026 12:58 UTC
End time : 25/08/2026 20:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 20:40 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team is currently working on resolving the incident in rack R827D03A.
As a reminder, the incident in rack R827D03B has been resolved. The Public and vRack networks are operational again in both racks.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 19:59 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All the servers in rack R827D03B are operational again.
A majority of the servers in rack R827D03A are operational again.
The Public and vRack networks are operational again in both racks.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 16:44 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 14:54 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R827D03A - R827D03B.

Here are some supplementary details :

Start time : 25/08/2026 12:58 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 13:58 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks R827D03A - R827D03B.

Here are some supplementary details :

Start time : 25/08/2026 12:58 UTC
Impacted Service(s) : All servers in the racks R827D03A and R827D03B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 13:19 UTC
[SYD2][Dedicated Servers] - Row S2-5X-01 maintenance notification
Completed - The maintenance it has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Aug 25, 19:51 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in row S2-5X-01.

Start time : 26/08/2026 21:00 UTC
End time : 27/08/2026 07:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in racks S2-5X-01-08A, S2-5X-01-04A and S2-5X-01-04B.
IPMI network will be temporarily unavailable during the maintenance for servers in racks S2-5X-01-04B, S2-5X-01-05B, S2-5X-01-06B, S2-5X-01-07B, S2-5X-01-08B and S2-5X-01-09B.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 23, 13:15 UTC
[GRA4][Dedicated Servers] - Rack GRA0401A04B maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 25, 15:59 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 25/08/2026 17:00 UTC
End time : 25/08/2026 20:00 UTC
Service impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Aug 13, 19:58 UTC
[RBX][Storage and Backups] - NAS HA incident notification
Resolved - We had an incident on Storage and Backups offer which has now been resolved.

Here are some supplementary details :

Start time : 25/08/2026 13:19 UTC
End time : 25/08/2026 13:58 UTC
Impacted Service(s) : Some NAS HA services were temporarily unavailable on clusters 10325, 11001, and 10794.
Customers Impact : Some customers were temporarily unable to use their NAS HA services for a period of 10 minutes.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Aug 25, 14:44 UTC
[GRA4][Cooling System] - Rack GRA0404B01B maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 25, 12:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2026 06:00 UTC
End time : 25/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 20, 17:01 UTC
[LIM1][Cooling System] - Rack L107B08 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 25, 08:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 07:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2026 07:00 UTC
End time : 25/08/2026 09:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 28, 12:52 UTC
[GRA][Virtual Private Servers] - Instance incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 25/08/2026 06:05 UTC
End time : 25/08/2026 07:03 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 07:10 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific GRA region.

Here are some supplementary details :

Start time : 25/08/2026 06:05 UTC
Impacted Service(s) : Some instances in the GRA region are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 06:37 UTC
[RBX6][Dedicated Servers] - Racks 46F02 / 46F03 / 46F04 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2026 21:02 UTC
End time : 25/08/2026 05:48 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 05:50 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Most servers in Racks 46F02 / 46F03 are now back online.
All servers in Rack 46F04 are now back online.

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Some servers in the Racks 46F02 / 46F03 are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located in the specified Racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 00:11 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
A significant number of servers in Racks 46F03 / 46F04 are back online.
All servers in the Rack 46F02 are still temporarily unavailable.

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Some servers in the racks 46F03 / 46F04 are temporarily unavailable.
All servers in the Rack 46F02 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified Racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 23:11 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Racks 46F02 / 46F03 / 46F04.

Here are some supplementary details :

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Servers in Racks 46F02 / 46F03 / 46F04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 22:11 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks 46F02 / 46F03 / 46F04.

Here are some supplementary details :

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Some servers in Racks 46F02 / 46F03 / 46F04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 21:11 UTC
[RBX2][Dedicated Servers] - Rack 21B23 migration notification
Completed - All services are operational.
Aug 25, 02:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 22:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in the rack 21B23 to 21B21.

Start time : 24/08/2026 22:00 UTC
End time : 25/08/2026 01:00 UTC
Service impact : Servers in rack 21B23 will be unavailable during maintenance for 3 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Aug 7, 21:02 UTC

Aug 24, 2026

[RBX8][Dedicated Servers] - Rack R808L10 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2026 19:38 UTC
End time : 24/08/2026 23:09 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 23:13 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack R808L10.

Here are some supplementary details :

Start time : 24/08/2026 19:38 UTC
Impacted Service(s) : All servers in the rack R808L10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 20:25 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R808L10.

Here are some supplementary details :

Start time : 24/08/2026 19:38 UTC
Impacted Service(s) : All servers in the rack R808L10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 19:59 UTC
[RBX7][Dedicated Servers] - Rack R716B06 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2026 19:20 UTC
End time : 24/08/2026 19:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 19:55 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack R716B06.

Here are some supplementary details :

Start time : 24/08/2026 19:20 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 19:39 UTC
[GRA4][Cooling System] - Rack GRA0404A04C maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 24, 14:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/08/2026 06:00 UTC
End time : 24/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 21:45 UTC
[BHS1][Dedicated Servers] - Rack 80A04 migration notification
Completed - The scheduled maintenance has been completed.
Aug 24, 11:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in the rack 80A04 to T01B25.

Start time : 24/08/2026 04:00 UTC
End time : 24/08/2026 12:00 UTC
Service impact : Some servers in rack 80A04 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Aug 7, 20:52 UTC
[BHS1][Dedicated Servers] - Rack 80A04 migration notification
Completed - The scheduled maintenance has been completed.
Aug 24, 11:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 04:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in the rack 80A04 to T01B25.

Start time : 24/08/2026 04:00 UTC
End time : 24/08/2026 12:00 UTC
Service impact : Some servers in rack 80A04 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Aug 7, 20:56 UTC
[BHS8][Dedicated Servers] - Rack BHS0817B02A maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 24, 08:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack BHS0817B02A.

Start time : 24/08/2026 08:00 UTC
End time : 24/08/2026 09:00 UTC
Service impact : Customers with LACP enabled may experience temporary bandwidth perturbations on both the public and private networks during the maintenance window.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Aug 16, 00:47 UTC
[RBX8][Dedicated Servers] - Racks R808R07/R08/R09 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2026 05:30 UTC
End time : 24/08/2026 06:40 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 06:42 UTC
Update - Please find below an update on the situation :
Update : Some servers in the impacted racks are progressively becoming operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 06:08 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks

Here are some supplementary details :

Start time : 24/08/2026 05:30 UTC
Impacted Service(s) : All servers in the racks R808R07/R08/R09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 05:59 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the specified racks.

Here are some supplementary details :

Start time : 24/08/2026 05:30 UTC
Impacted Service(s) : All servers in the racks R808R07/R08/R09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 05:44 UTC

Aug 23, 2026

[SBG3][Dedicated Servers] - Racks S351A07/S351A08 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 23/08/2026 11:00 UTC
End time : 23/08/2026 14:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 23, 14:36 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks S351A07/S351A08.

Here are some supplementary details :

Start time : 23/08/2026 11:00 UTC
Impacted Service(s) : Some servers in the racks S351A07/S351A08 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 23, 11:25 UTC

Aug 22, 2026

[RBX3][Dedicated Servers] - Rack 46K09 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 22/08/2026 06:40 UTC
End time : 22/08/2026 06:44 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 22, 06:54 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46K09.

Here are some supplementary details :

Start time : 22/08/2026 06:40 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 22, 06:46 UTC

Aug 21, 2026

[GRA1][Dedicated Servers] - Rack G125A24 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack G125A24 has been resolved.

Start time : 21/08/2026 20:56 UTC
End time : 21/08/2026 22:02 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 22:05 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack G125A24.

Here are some supplementary details :

Start time : 21/08/2026 20:56 UTC
Impacted Service(s) : Some servers in the rack G125A24 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 21:16 UTC
[GRA1][Dedicated Servers] - Rack G131A30 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 21/08/2026 13:24 UTC
End time : 21/08/2026 18:04 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 18:05 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G131A30.

Here are some supplementary details :

Start time : 21/08/2026 13:24 UTC
Impacted Service(s) : All servers in the rack G131A30 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 13:41 UTC
[RBX3][Dedicated Servers] - Rack 41B12 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 21/08/2026 02:50 UTC
End time : 21/08/2026 07:12 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 07:25 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 41B12.

Here are some supplementary details :

Start time : 21/08/2026 02:50 UTC
Impacted Service(s) : Some servers in the rack 41B12 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 02:59 UTC
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