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OVHcloud Bare Metal Cloud Status

Current status
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  • Operational
  • Degraded performance
  • Partial Outage
  • Major Outage
  • Under maintenance
[RBX7][Dedicated Servers] - Rack R716B19 Incident Notification
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Rack R716B19.
Here are some supplementary details :

Start time : 26/08/2026 03:00 UTC
Impacted Service(s) : The IPMI switch is inaccessible in Rack R716B19.
Customers Impact : Customers cannot currently access their servers via the IPMI interface.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 26, 2026 - 03:04 UTC
[RBX8][Cooling System] - Rack R822L01 maintenance notification
Update - Operations on this maintenance will take longer than expected.
An update will be posted once the operations are complete.
Aug 25, 2026 - 14:51 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 2026 - 07:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2026 07:00 UTC
End time : 25/08/2026 15:00 UTC
Service impact : During this maintenance, the cooling system's efficiency may be temporarily reduced for some servers, potentially lowering performance. Despite ongoing mitigation efforts, customers could still experience a temporary reboot or shutdown in the worst case.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 25, 2026 07:00-15:00 UTC

About This Site

Welcome to the Bare Metal Cloud status page for real-time information on system performance and availability.

Dedicated Servers || Additional services Partial Outage
BHS Operational
ERI Operational
GRA Operational
LIM Operational
YNM Operational
RBX Partial Outage
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YYZ Operational
Dedicated Servers || Delivery Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Global Infrastructure Under Maintenance
BHS Operational
ERI Operational
GRA Operational
LIM Operational
RBX Under Maintenance
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
CCH Operational
MR9 Operational
Dedicated Servers || Operating System Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Dedicated Servers || Network Partial Outage
BHS Operational
CCH Operational
ERI Operational
GRA Partial Outage
IEB Operational
LIM Operational
MR9 Operational
RBX Operational
SBG Operational
SGP Operational
SYD Operational
WAW Operational
YNM Operational
YYZ Operational
US-EAST-VA Operational
US-WEST-OR Operational
US-WEST-LZ-SEA Operational
DNS || DNS Secondary Operational
ns-kimsufi Operational
sdns1 Operational
sdns2 Operational
sdns1-ca Operational
sdns2-ca Operational
Identity, Security & Operations || Key Management Service Operational
EU-WEST-GRA Operational
EU-WEST-LIM Operational
EU-SOUTH-MIL Operational
EU-WEST-PAR Operational
EU-WEST-RBX Operational
EU-WEST-SBG Operational
AP-SOUTH-MUM Operational
AP-SOUTHEAST-SGP Operational
AP-SOUTHEAST-SYD Operational
CA-EAST-BHS Operational
CA-EAST-TOR Operational
EU-WEST-ERI Operational
EU-CENTRAL-WAW Operational
Identity, Security & Operations || Logs Data Platform Operational
GRA Operational
BHS Operational
Licensing || All Services Operational
Zone Europe Operational
Zone APAC Operational
Zone Canada Operational
Managed Services || Cloud Databases GRA Operational
sql007 Operational
Managed Services || Enterprise Cloud Databases Operational
RBX Operational
GRA Operational
BHS Operational
Managed Services || Load Balancer Operational
GRA Operational
BHS Operational
RBX Operational
SBG Operational
YYZ Operational
SYD Operational
Managed Services || Managed Baremetal Operational
Compute Operational
Network Operational
Storage Operational
Management Operational
Delivery Operational
Storage and Backups || Backup Storage Operational
RBX Operational
BHS Operational
Storage and Backups || Block Storage Operational
BHS Operational
SBG6 Operational
UK1 Operational
DE1 Operational
GRA Operational
Storage and Backups || Cloud Disk Array Operational
GRA Operational
SBG Operational
BHS Operational
Storage and Backups || Enterprise File Storage Operational
BHS Operational
GRA Operational
LIM Operational
RBX Operational
SBG Operational
Storage and Backups || NAS HA Operational
RBX Operational
SBG Operational
BHS Operational
LIM Operational
Virtual Private Servers || Additional services Operational
EU-WEST-ERI Operational
EU-WEST-GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Delivery Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
US-EAST-VA Operational
YNM Operational
MIL Operational
EU-WEST-LZ-MRS Operational
Virtual Private Servers || Global Infrastructure Operational
AP-SOUTH-MUM Operational
BHS Operational
ERI Operational
EU-SOUTH-MIL Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
SGP Operational
SYD Operational
US-EAST-VA Operational
US-WEST-OR Operational
UK2 Operational
YNM Operational
EU-WEST-LZ-BRU Operational
EU-WEST-LZ-MAD Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-WEST-LZ-PAO Operational
US-WEST-LZ-SEA Operational
Virtual Private Servers || Network Operational
BHS Operational
ERI Operational
GRA Operational
LIM Operational
SBG Operational
SGP Operational
SYD Operational
UK2 Operational
WAW Operational
MIL Operational
YNM Operational
EU-WEST-LZ-MRS Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
Virtual Private Servers || Operating System Operational
ERI Operational
GRA Operational
SBG Operational
LIM Operational
WAW Operational
BHS Operational
EU-WEST-LZ-MRS Operational
SGP Operational
SYD Operational
UK2 Operational
US-EAST-LZ-ATL Operational
US-EAST-LZ-DAL Operational
US-EAST-LZ-MIA Operational
US-EAST-LZ-NYC Operational
US-EAST-VA Operational
US-WEST-LZ-PAO Operational
US-WEST-OR Operational
YNM Operational
MIL Operational
MIL Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[GRA4][Cooling System] - Rack GRA0404A03B maintenance notification Aug 26, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 26/08/2026 06:00 UTC
End time : 26/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 06, 2026 - 04:13 UTC

[WAW1][Cooling System] - Rack WAW0106A06B Maintenance Notification Aug 27, 2026 06:00-10:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 27/08/2026 06:00 UTC
End time : 27/08/2026 10:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 26, 2026 - 03:22 UTC

[GRA4][Cooling System] - Rack GRA0404B01C maintenance notification Aug 27, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 27/08/2026 06:00 UTC
End time : 27/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 03, 2026 - 16:12 UTC

[BHS1][Dedicated Servers] - Rack 80A03 migration notification Aug 31, 2026 04:00-12:00 UTC

As part of our continuous improvement plan, we will be carrying out a migration in the rack 80A03 to T01B24.

Start time : 31/08/2026 04:00 UTC
End time : 31/08/2026 12:00 UTC
Service impact : Some servers in rack 80A03 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Posted on Aug 07, 2026 - 20:59 UTC

[GRA4][Cooling System] - Rack GRA0404A01C maintenance notification Aug 31, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 31/08/2026 06:00 UTC
End time : 31/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 20, 2026 - 17:02 UTC

[LIM1][Dedicated Servers] - Rack L121B02 maintenance notification Sep 1, 2026 02:00-03:00 UTC

As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack L121B02.

Start time : 01/09/2026 02:00 UTC
End time : 01/09/2026 03:00 UTC
Service impact : vRack network will be temporarily unavailable in the rack L121B02 during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on our network equipment.

Thank you for your understanding.
Posted on Jul 28, 2026 - 13:11 UTC

[GRA4][Cooling System] - Rack GRA0404B02C maintenance notification Sep 1, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2026 06:00 UTC
End time : 01/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 06, 2026 - 04:14 UTC

[LIM1][Cooling System] - Rack L104B01 maintenance notification Sep 1, 2026 07:00-09:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 01/09/2026 07:00 UTC
End time : 01/09/2026 09:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Jul 28, 2026 - 12:53 UTC

[GRA4][Cooling System] - Rack GRA0404B03A maintenance notification Sep 2, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 02/09/2026 06:00 UTC
End time : 02/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 21, 2026 - 08:04 UTC

[GRA4][Cooling System] - Rack GRA0404B03D maintenance notification Sep 3, 2026 06:00-10:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2026 06:00 UTC
End time : 03/09/2026 10:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 25, 2026 - 16:48 UTC

[GRA4][Cooling System] - Rack GRA0404B04D maintenance notification Sep 3, 2026 06:00-10:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2026 06:00 UTC
End time : 03/09/2026 10:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 25, 2026 - 16:50 UTC

[GRA4][Cooling System] - Rack GRA0404C04B maintenance notification Sep 3, 2026 08:00-12:00 UTC

As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 03/09/2026 08:00 UTC
End time : 03/09/2026 12:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 25, 2026 - 16:52 UTC

[GRA4][Cooling System] - Rack GRA0404B03B maintenance notification Sep 8, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 08/09/2026 06:00 UTC
End time : 08/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:35 UTC

[GRA4][Cooling System] - Rack GRA0404B03C maintenance notification Sep 9, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 09/09/2026 06:00 UTC
End time : 09/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:37 UTC

[GRA4][Cooling System] - Rack GRA0404A03D maintenance notification Sep 14, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 14/09/2026 06:00 UTC
End time : 14/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:38 UTC

[GRA4][Cooling System] - Rack GRA0404A04D maintenance notification Sep 15, 2026 06:00-07:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 15/09/2026 06:00 UTC
End time : 15/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:39 UTC

[GRA4][Cooling System] - Rack GRA0404B01D maintenance notification Sep 16, 2026 06:00-14:00 UTC

As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 16/09/2026 06:00 UTC
End time : 16/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Posted on Aug 10, 2026 - 15:40 UTC

Aug 26, 2026

Unresolved incident: [RBX7][Dedicated Servers] - Rack R716B19 Incident Notification.

Aug 25, 2026

[RBX8][Dedicated Servers] - R827D03A - R827D03B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 25/08/2026 12:58 UTC
End time : 25/08/2026 20:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 20:40 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team is currently working on resolving the incident in rack R827D03A.
As a reminder, the incident in rack R827D03B has been resolved. The Public and vRack networks are operational again in both racks.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 19:59 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All the servers in rack R827D03B are operational again.
A majority of the servers in rack R827D03A are operational again.
The Public and vRack networks are operational again in both racks.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 16:44 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 14:54 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R827D03A - R827D03B.

Here are some supplementary details :

Start time : 25/08/2026 12:58 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 13:58 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks R827D03A - R827D03B.

Here are some supplementary details :

Start time : 25/08/2026 12:58 UTC
Impacted Service(s) : All servers in the racks R827D03A and R827D03B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 13:19 UTC
[SYD2][Dedicated Servers] - Row S2-5X-01 maintenance notification
Completed - The maintenance it has been postponed and will be rescheduled.
A new post will be created when the new schedule has been validated.
Aug 25, 19:51 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in row S2-5X-01.

Start time : 26/08/2026 21:00 UTC
End time : 27/08/2026 07:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in racks S2-5X-01-08A, S2-5X-01-04A and S2-5X-01-04B.
IPMI network will be temporarily unavailable during the maintenance for servers in racks S2-5X-01-04B, S2-5X-01-05B, S2-5X-01-06B, S2-5X-01-07B, S2-5X-01-08B and S2-5X-01-09B.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Jul 23, 13:15 UTC
[GRA4][Dedicated Servers] - Rack GRA0401A04B maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 25, 15:59 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our electrical infrastructure.

Start time : 25/08/2026 17:00 UTC
End time : 25/08/2026 20:00 UTC
Service impact : Customers could still experience a temporary reboot or shutdown in the worst case of their servers.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our electrical infrastructure.

Thank you for your understanding.
Aug 13, 19:58 UTC
[RBX][Storage and Backups] - NAS HA incident notification
Resolved - We had an incident on Storage and Backups offer which has now been resolved.

Here are some supplementary details :

Start time : 25/08/2026 13:19 UTC
End time : 25/08/2026 13:58 UTC
Impacted Service(s) : Some NAS HA services were temporarily unavailable on clusters 10325, 11001, and 10794.
Customers Impact : Some customers were temporarily unable to use their NAS HA services for a period of 10 minutes.
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.
Aug 25, 14:44 UTC
[GRA4][Cooling System] - Rack GRA0404B01B maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 25, 12:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2026 06:00 UTC
End time : 25/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 20, 17:01 UTC
[LIM1][Cooling System] - Rack L107B08 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 25, 08:19 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 07:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 25/08/2026 07:00 UTC
End time : 25/08/2026 09:00 UTC
Service impact : During this maintenance, the servers in the affected rack will be gracefully shut down beforehand. Customers hosted on these servers should expect a planned service interruption for the duration of the maintenance window.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 28, 12:52 UTC
[GRA][Virtual Private Servers] - Instance incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 25/08/2026 06:05 UTC
End time : 25/08/2026 07:03 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 07:10 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific GRA region.

Here are some supplementary details :

Start time : 25/08/2026 06:05 UTC
Impacted Service(s) : Some instances in the GRA region are unreachable.
Customers Impact : Some customers are temporarily unable to access instances located on the specified region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 06:37 UTC
[RBX6][Dedicated Servers] - Racks 46F02 / 46F03 / 46F04 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2026 21:02 UTC
End time : 25/08/2026 05:48 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 05:50 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Most servers in Racks 46F02 / 46F03 are now back online.
All servers in Rack 46F04 are now back online.

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Some servers in the Racks 46F02 / 46F03 are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located in the specified Racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 25, 00:11 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
A significant number of servers in Racks 46F03 / 46F04 are back online.
All servers in the Rack 46F02 are still temporarily unavailable.

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Some servers in the racks 46F03 / 46F04 are temporarily unavailable.
All servers in the Rack 46F02 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located in the specified Racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 23:11 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Racks 46F02 / 46F03 / 46F04.

Here are some supplementary details :

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Servers in Racks 46F02 / 46F03 / 46F04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 22:11 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Racks 46F02 / 46F03 / 46F04.

Here are some supplementary details :

Start time : 24/08/2026 21:02 UTC
Impacted Service(s) : Some servers in Racks 46F02 / 46F03 / 46F04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 21:11 UTC
[RBX2][Dedicated Servers] - Rack 21B23 migration notification
Completed - All services are operational.
Aug 25, 02:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 22:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in the rack 21B23 to 21B21.

Start time : 24/08/2026 22:00 UTC
End time : 25/08/2026 01:00 UTC
Service impact : Servers in rack 21B23 will be unavailable during maintenance for 3 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Aug 7, 21:02 UTC

Aug 24, 2026

[RBX8][Dedicated Servers] - Rack R808L10 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2026 19:38 UTC
End time : 24/08/2026 23:09 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 23:13 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack R808L10.

Here are some supplementary details :

Start time : 24/08/2026 19:38 UTC
Impacted Service(s) : All servers in the rack R808L10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 20:25 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R808L10.

Here are some supplementary details :

Start time : 24/08/2026 19:38 UTC
Impacted Service(s) : All servers in the rack R808L10 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 19:59 UTC
[RBX7][Dedicated Servers] - Rack R716B06 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2026 19:20 UTC
End time : 24/08/2026 19:40 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 19:55 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack R716B06.

Here are some supplementary details :

Start time : 24/08/2026 19:20 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public and vRack networks.
Customers Impact : Customers are temporarily unable to access their servers via public and vRack networks located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 19:39 UTC
[GRA4][Cooling System] - Rack GRA0404A04C maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 24, 14:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 24/08/2026 06:00 UTC
End time : 24/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 21:45 UTC
[BHS1][Dedicated Servers] - Rack 80A04 migration notification
Completed - The scheduled maintenance has been completed.
Aug 24, 11:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in the rack 80A04 to T01B25.

Start time : 24/08/2026 04:00 UTC
End time : 24/08/2026 12:00 UTC
Service impact : Some servers in rack 80A04 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Aug 7, 20:52 UTC
[BHS1][Dedicated Servers] - Rack 80A04 migration notification
Completed - The scheduled maintenance has been completed.
Aug 24, 11:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 04:01 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration in the rack 80A04 to T01B25.

Start time : 24/08/2026 04:00 UTC
End time : 24/08/2026 12:00 UTC
Service impact : Some servers in rack 80A04 will be unavailable during maintenance for 8 hours.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Aug 7, 20:56 UTC
[BHS8][Dedicated Servers] - Rack BHS0817B02A maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 24, 08:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 24, 08:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in rack BHS0817B02A.

Start time : 24/08/2026 08:00 UTC
End time : 24/08/2026 09:00 UTC
Service impact : Customers with LACP enabled may experience temporary bandwidth perturbations on both the public and private networks during the maintenance window.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on multiple network equipment.

Thank you for your understanding.
Aug 16, 00:47 UTC
[RBX8][Dedicated Servers] - Racks R808R07/R08/R09 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/08/2026 05:30 UTC
End time : 24/08/2026 06:40 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 06:42 UTC
Update - Please find below an update on the situation :
Update : Some servers in the impacted racks are progressively becoming operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 06:08 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks

Here are some supplementary details :

Start time : 24/08/2026 05:30 UTC
Impacted Service(s) : All servers in the racks R808R07/R08/R09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 05:59 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the specified racks.

Here are some supplementary details :

Start time : 24/08/2026 05:30 UTC
Impacted Service(s) : All servers in the racks R808R07/R08/R09 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Aug 24, 05:44 UTC

Aug 23, 2026

[SBG3][Dedicated Servers] - Racks S351A07/S351A08 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 23/08/2026 11:00 UTC
End time : 23/08/2026 14:35 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 23, 14:36 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks S351A07/S351A08.

Here are some supplementary details :

Start time : 23/08/2026 11:00 UTC
Impacted Service(s) : Some servers in the racks S351A07/S351A08 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 23, 11:25 UTC

Aug 22, 2026

[RBX3][Dedicated Servers] - Rack 46K09 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 22/08/2026 06:40 UTC
End time : 22/08/2026 06:44 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 22, 06:54 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46K09.

Here are some supplementary details :

Start time : 22/08/2026 06:40 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 22, 06:46 UTC

Aug 21, 2026

[GRA1][Dedicated Servers] - Rack G125A24 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack G125A24 has been resolved.

Start time : 21/08/2026 20:56 UTC
End time : 21/08/2026 22:02 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 22:05 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary issue in the rack G125A24.

Here are some supplementary details :

Start time : 21/08/2026 20:56 UTC
Impacted Service(s) : Some servers in the rack G125A24 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 21:16 UTC
[GRA1][Dedicated Servers] - Rack G131A30 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 21/08/2026 13:24 UTC
End time : 21/08/2026 18:04 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 18:05 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G131A30.

Here are some supplementary details :

Start time : 21/08/2026 13:24 UTC
Impacted Service(s) : All servers in the rack G131A30 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 13:41 UTC
[RBX3][Dedicated Servers] - Rack 41B12 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 21/08/2026 02:50 UTC
End time : 21/08/2026 07:12 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 07:25 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 41B12.

Here are some supplementary details :

Start time : 21/08/2026 02:50 UTC
Impacted Service(s) : Some servers in the rack 41B12 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 21, 02:59 UTC

Aug 20, 2026

[GRA][Storage and Backups] - Enterprise File Storage maintenance notification
Completed - We would like to inform you that the maintenance on our Enterprise File Storage servers is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Aug 20, 19:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 16:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Enterprise File Storage offer in GRA.

Start time : 20/08/2026 16:00 UTC
End time : 20/08/2026 22:00 UTC
Service impact : None
Service improvement : As part of our continuous improvement policy, we will perform an update on our Enterprise File Storage servers.

Thank you for your understanding.
Aug 19, 14:47 UTC
[BHS5][Cooling System] - Rack T05A07 maintenance notification
Completed - We would like to inform you that the maintenance on our cooling infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Aug 20, 19:29 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 11:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 20/08/2026 11:00 UTC
End time : 20/08/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 15, 15:54 UTC
[GRA4][Cooling System] - Rack GRA0404B02B maintenance notification
Completed - We would like to inform you that the maintenance on our cooling infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Aug 20, 17:26 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 20/08/2026 06:00 UTC
End time : 20/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 13, 19:54 UTC
[RBX2][Cooling System] - Rack RBX0226A01B maintenance notification
Completed - We would like to inform you that the maintenance on our cooling infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Aug 20, 14:38 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 20, 14:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:50 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 20/08/2026 06:18 UTC
End time : 20/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 20, 06:48 UTC
[RBX8][Dedicated Servers] - Racks R820L01/R820L02/R820L03 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 20/08/2026 14:03 UTC
End time : 20/08/2026 14:20 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 20, 14:22 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R820L01, R820L02 and R820L03.

Here are some supplementary details :

Start time : 20/08/2026 14:03 UTC
Impacted Service(s) : All servers in the racks R820L01, R820L02 and R820L03 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 20, 14:06 UTC
[GRA4][Cooling System] - Rack GRA0404B01B maintenance notification
Completed - We are sorry to inform you that this maintenance has been cancelled and will be rescheduled for another time.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 20, 13:58 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 02/09/2026 06:00 UTC
End time : 02/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 10, 15:33 UTC
[GRA4][Cooling System] - Rack GRA0404B02D maintenance notification
Completed - We are sorry to inform you that this maintenance has been cancelled and will be rescheduled for another time.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 20, 13:44 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 03/09/2026 06:00 UTC
End time : 03/09/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 10, 15:34 UTC
[LIM3][Dedicated Servers] - Rack LIM0302B02A Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 20/08/2026 01:44 UTC
End time : 20/08/2026 03:19 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 20, 03:23 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack LIM0302B02A.

Here are some supplementary details :

Start time : 20/08/2026 01:44 UTC
Impacted Service(s) : Some servers in Rack LIM0302B02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 20, 02:31 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack LIM0302B02A.

Here are some supplementary details :

Start time : 20/08/2026 01:44 UTC
Impacted Service(s) : Some servers in Rack LIM0302B02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 20, 01:56 UTC

Aug 19, 2026

[BHS1][Cooling System] - Rack T02A54 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 19, 19:14 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 11:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 19/08/2026 11:00 UTC
End time : 19/08/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 15, 15:52 UTC
[RBX8][Dedicated Servers] - Racks R808R13/R808R14/R808R15 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks R808R13, R808R14 and R808R15 has been resolved.

Start time : 18/08/2026 19:03 UTC
End time : 19/08/2026 14:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 19, 14:24 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Racks R808R13 and R808R14 are fully operational. However, there are a few servers in rack R808R15 that are still unavailable.

Ongoing Actions : Our teams are actively working to restore the last servers in the rack R808R15 as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 19, 10:20 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
vRack Private Network is once again operational in all three Racks.

Impacted Service(s) : Some servers in the specified Racks are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located in Racks R808R13, R808R14 and R808R15.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 19, 03:44 UTC
Update - We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Most servers in Racks R808R13, R808R14 and R808R15 are back online.
vRack Private Network is temporarily unavailable in Rack R808R14.

Impacted Service(s) : Some servers in the specified Racks are temporarily unavailable.
vRack Private Network is temporarily unavailable in Rack R808R14.
Customers Impact : Some customers are temporarily unable to access their servers located in Racks R808R13, R808R14 and R808R15.
Customers are temporarily unable to access their servers in Rack R808R14 via vRack Private Network.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : Our teams are actively working to restore the remaining servers as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 19, 01:35 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks R808R13, R808R14 and R808R15.

Here are some supplementary details :

Start time : 18/08/2026 19:03 UTC
Impacted Service(s) : All servers in the racks R808R13, R808R14 and R808R15 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 19:11 UTC
[MR9/IEB/CCH][Dedicated Servers] - Multiple racks incident notification
Resolved - We had an incident on Dedicated Servers offer on racks MR90101E01B, IEB0101A01A, CCH0101E03A and CCH0101E01A which has now been resolved.

Here are some supplementary details :

Start time : 19/08/2026 09:45 UTC
End time : 19/08/2026 13:25 UTC
Impacted Service(s) : Network issue was temporarily observed for some servers in racks MR90101E01B, IEB0101A01A, CCH0101E03A and CCH0101E01A.
Customers Impact : Some customers were temporarily facing packet loss when trying to access their servers located in the specified racks.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Aug 19, 13:58 UTC
[GRA4][Cooling System] - Rack GRA0404A03C maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 19, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 19/08/2026 06:00 UTC
End time : 19/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 21:36 UTC
[LIM1][Cooling System] - Rack L112B09 maintenance notification
Completed - We would like to inform you that the maintenance on our cooling infrastructure is now completed.
All services are operational.

Thank you for your patience throughout this maintenance.
Aug 19, 07:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 07:00 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 19/08/2026 07:00 UTC
End time : 19/08/2026 09:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 17, 08:58 UTC
[RBX2][Dedicated Servers] - Rack RBX0226A01A Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 18/08/2026 23:30 UTC
End time : 19/08/2026 00:23 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 19, 00:27 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack RBX0226A01A.

Here are some supplementary details :

Start time : 18/08/2026 23:30 UTC
Impacted Service(s) : Some servers in Rack RBX0226A01A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 23:35 UTC

Aug 18, 2026

[RBX2][Dedicated Servers] - Rack RBX0226A01A Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 18/08/2026 22:34 UTC
End time : 18/08/2026 23:05 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 23:19 UTC
Identified - We have determined the origin of the issue affecting our Dedicated Servers offer in Rack RBX0226A01A

Here are some supplementary details :

Start time : 18/08/2026 22:34 UTC
Impacted Service(s) : Some servers in Rack RBX0226A01A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 23:02 UTC
Investigating - We are currently experiencing an ongoing incident in Rack RBX0226A01A.

Here are some supplementary details :

Start time : 18/08/2026 22:34 UTC
Impacted Service(s) : Some servers in Rack RBX0226A01A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 22:57 UTC
[GRA3][Dedicated Servers] - Racks GRA0328B04A/GRA0328B04B incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on racks GRA0328B04A and GRA0328B04B has been resolved.

Start time : 18/08/2026 14:09 UTC
End time : 18/08/2026 16:25 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 16:27 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack GRA0328B04A are no longer impacted by this incident.
Ongoing Actions : Our teams are currently working on the last impacted servers in rack GRA0328B04B.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 15:53 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks GRA0328B04A and GRA0328B04B.

Here are some supplementary details :

Start time : 18/08/2026 14:09 UTC
Impacted Service(s) : All servers in the racks GRA0328B04A and GRA0328B04B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 14:27 UTC
[GRA4][Cooling System] - Rack GRA0404A02D maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 18, 14:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 18/08/2026 06:00 UTC
End time : 18/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 21:33 UTC
[GRA1][Dedicated Servers] - Rack G103B05 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack G103B05 has been resolved.

Start time : 18/08/2026 13:42 UTC
End time : 18/08/2026 14:24 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 14:50 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G103B05.

Here are some supplementary details :

Start time : 18/08/2026 13:42 UTC
Impacted Service(s) : All servers in the rack G103B05 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 14:21 UTC
[RBX3][Dedicated Servers] - Rack 45C37 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack 45C37 has been resolved.

Start time : 18/08/2026 12:31 UTC
End time : 18/08/2026 13:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 13:43 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers in rack 45C37 are no longer impacted by this incident.
Ongoing Actions : The incident has been identified and our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 13:20 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 45C37.

Here are some supplementary details :

Start time : 18/08/2026 12:31 UTC
Impacted Service(s) : All servers in the rack 45C37 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 13:03 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 45C37.

Here are some supplementary details :

Start time : 18/08/2026 12:31 UTC
Impacted Service(s) : All servers in the rack 45C37 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 12:55 UTC
[GRA4][Cooling System] - Rack GRA0404A03D maintenance notification
Completed - The current maintenance has been canceled and it will be rescheduled later.
Aug 18, 13:11 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 20/08/2026 06:00 UTC
End time : 20/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 21:44 UTC
[GRA1][Dedicated Servers] - Racks G107A05 - G107A06 - G107A07 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 18/08/2026 09:42 UTC
End time : 18/08/2026 12:11 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 12:12 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G107A05, G107A06 and G107A07.

Here are some supplementary details :

Start time : 18/08/2026 09:42 UTC
Impacted Service(s) : All servers in the rack G107A05, G107A06 and G107A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 09:51 UTC
[GRA1][Dedicated Servers] - Racks G108A05 - G108A06 - G108A07incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 18/08/2026 09:27 UTC
End time : 18/08/2026 12:11 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 12:12 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G108A05, G108A06 and G108A07.

Here are some supplementary details :

Start time : 18/08/2026 09:27 UTC
Impacted Service(s) : All servers in the rack G108A05, G108A06 and G108A07 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 09:33 UTC
[SBG3][Dedicated Servers] - Rack S333A01 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 17/08/2026 09:31 UTC
End time : 18/08/2026 11:33 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 11:34 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Ongoing Actions : The incident has been identified, and our teams are fully mobilised to restore service as quickly as possible.

As part of this incident, some servers in rack S333A01 may temporarily experience loss of access to the public network and/or the IPMI service.

Our teams are actively working to resolve the issue and minimise any impact to your services. We will keep you informed as soon as further information becomes available.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 04:02 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Some servers in rack S333A01 may temporarily lose access to the public network or the IPMI service.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 00:03 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack S333A01.

Here are some supplementary details :

Start time : 17/08/2026 09:31 UTC
Impacted Service(s) : Some servers in the rack S333A01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 10:32 UTC
[EU-SOUTH-LZ-MAD][Virtual Private Servers] - Some VPS incident notification
Resolved - We are pleased to inform you that the incident affecting our Virtual Private Server offering has been resolved.

Start time : 14/08/2026 08:45 UTC
End time : 18/08/2026 10:15 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 10:16 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are currently working with our provider to solve the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 09:23 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific EU-SOUTH-LZ-MAD region.

Here are some supplementary details :

Start time : 14/08/2026 08:45 UTC
Impacted Service(s) : Some VPS instances are temporarily unavailable.
Customers Impact : Some customers may temporarily be unable to use their VPS instances in this region.
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 14:31 UTC
[RBX8][Dedicated Servers] - Rack R820R12 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 8/08/2026 06:23 UTC
End time : 18/08/2026 08:17 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 08:18 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R820R12.

Here are some supplementary details :

Start time : 18/08/2026 06:23 UTC
Impacted Service(s) : All servers in the rack R820R12 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 06:39 UTC
[RBX3][Dedicated Servers] - 46J12 - 46J13 - 46J14 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 18/08/2026 03:42 UTC
End time : 18/08/2026 05:16 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 05:17 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : All servers in rack 46J13 are now operational.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 04:30 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks 46J12 - 46J13 - 46J14.

Here are some supplementary details :

Start time : 18/08/2026 03:42 UTC
Impacted Service(s) : All servers in the racks 46J12 - 46J13 - 46J14 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 18, 03:52 UTC
[LIM1][Dedicated Servers] - Rack L106A10 Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 18, 02:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 02:00 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in Rack L106A10.

Start time : 18/08/2026 02:00 UTC
End time : 18/08/2026 03:00 UTC
Service impact : Public network will be temporarily unavailable during the maintenance for servers in Rack L106A10.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our Network infrastructure.

Thank you for your understanding.
Aug 7, 19:35 UTC

Aug 17, 2026

[RBX8][Cooling System] - Rack R821L10 maintenance notification
Completed - All services are operational.
Aug 17, 19:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:50 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 17/08/2026 06:35 UTC
End time : 17/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 17, 06:44 UTC
[RBX8][Network] - Racks R833A10/R833A11 vRack Incident Notification
Resolved - We are pleased to inform you that the incident affecting our vRack Private Network offering has been resolved.

Start time : 17/08/2026 16:45 UTC
End time : 17/08/2026 18:15 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 18:17 UTC
Identified - We are currently experiencing an incident affecting our vRack Private Network offer in Racks R833A10/R833A1.

Here are some supplementary details :
Start time : 17/08/2026 16:45 UTC
Impacted Service(s) : vRack Private Network on the servers in Racks R833A10/R833A11 is unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack private network.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our technical teams are working to restore the service.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 16:53 UTC
[BHS8][Dedicated Servers] - Rack BHS0813A04C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 17/08/2026 12:42 UTC
End time : 17/08/2026 15:25 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 15:36 UTC
Identified - We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack BHS0813A04C.

Here are some supplementary details :

Start time : 17/08/2026 12:42 UTC
Impacted Service(s) : Some servers in Rack BHS0813A04C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 13:37 UTC
[SBG5][Cooling System] - Rack SBG0506A09B maintenance notification
Completed - All services are operational.
Aug 17, 13:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 07:35 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 17/08/2026 07:10 UTC
End time : 17/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 17, 07:29 UTC
[GRA4][Cooling System] - Rack GRA0404A02C maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 17, 13:05 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 17/08/2026 06:00 UTC
End time : 17/08/2026 14:00 UTC
Service impact : None.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Jul 24, 21:26 UTC
[RBX4][Cooling System] - Rack 51C16 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 17, 12:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:40 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 17/08/2026 06:00 UTC
End time : 17/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 17, 06:32 UTC
[SBG5][Dedicated Servers] - Rack SBG0506A08C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 17/08/2026 11:55 UTC
End time : 17/08/2026 12:27 UTC
Root Cause : This incident was caused by this maintenance : https://network.status-ovhcloud.com/incidents/my7pgsjn7lgv

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 12:30 UTC
Identified - We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack SBG0506A08C

Here are some supplementary details :

Start time : 17/08/2026 11:55 UTC
Impacted Service(s) : Some servers in Rack SBG0506A08C are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/my7pgsjn7lgv
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 11:59 UTC
[BHS1][Dedicated Servers] - Rack 80A03 Migration Notification
Completed - The scheduled maintenance has been completed.
Aug 17, 11:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 04:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a migration from Rack 80A03 to Rack T01B24 .

Start time : 17/08/2026 04:00 UTC
End time : 17/08/2026 12:00 UTC
Service impact : Some servers in rack 80A03 will be unavailable during maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a migration on our infrastructure.

Thank you for your understanding.
Aug 7, 19:26 UTC
[RBX7][Dedicated Servers] - Rack R704B24 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering on rack R704B24 has been resolved.

Start time : 17/08/2026 10:27 UTC
End time : 17/08/2026 10:50 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 11:11 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R704B24.

Here are some supplementary details :

Start time : 17/08/2026 10:27 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located in rack R704B24.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 10:41 UTC
[RBX8][Dedicated Servers] - Rack R820R12 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 17/08/2026 03:05 UTC
End time : 17/08/2026 03:32 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 03:36 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R820R12.

Here are some supplementary details :

Start time : 17/08/2026 03:05 UTC
Impacted Service(s) : All servers in the rack R820R12 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 03:28 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R820R12.

Here are some supplementary details :

Start time : 17/08/2026 03:05 UTC
Impacted Service(s) : All servers in the rack R820R12 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 03:22 UTC
[GRA3][Dedicated Servers] - Rack GRA0313A02A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 17/08/2026 22:12 UTC
End time : 17/08/2026 02:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 17, 02:27 UTC
Identified - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : A significant number of servers are operational again.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 16, 22:38 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack GRA0313A02A.

Here are some supplementary details :

Start time : 16/08/2026 22:12 UTC
Impacted Service(s) : All servers in the rack GRA0313A02A are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 16, 22:19 UTC

Aug 16, 2026

[RBX3][Dedicated Servers] - Racks 46B05 - 46B04 - 46B02 - 46B03 - 46A10 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 16/08/2026 20:24 UTC
End time : 16/08/2026 20:39 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 16, 22:31 UTC
Monitoring - Service has been fully restored since 16/08/2026 20:39 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 16/08/2026 20:24 UTC
Impacted Service(s) : Servers in the specified racks were no longer able to access the public network.
Customers Impact : Customers were temporarily unable to access their servers via the public network located on the specified racks.
Root Cause : This incident is caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 16, 20:52 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks 46B05, 46B04, 46B02, 46B03, 46A10.

Here are some supplementary details :

Start time : 16/08/2026 20:24 UTC
Impacted Service(s) : Servers in the specified racks are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 16, 20:41 UTC
[WAW1][Dedicated Servers] - Rack W15A04 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 16/08/2026 12:15 UTC
End time : 16/08/2026 12:20 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 16, 12:32 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack W15A04.

Here are some supplementary details :

Start time : 16/08/2026 12:15 UTC
Impacted Service(s) : Some servers in Rack W15A04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 16, 12:23 UTC
[GRA1][Dedicated Servers] - Racks G115B02/G115B03/G115B04 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 15/08/2026 20:12 UTC
End time : 16/08/2026 03:50 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 16, 03:55 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in racks G115B03 and G115B04 are now operational.
Ongoing Actions : Our teams are actively working on restoring the servers in rack G115B02.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 16, 02:37 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G115B02/G115B03/G115B04.

Here are some supplementary details :

Start time : 15/08/2026 20:12 UTC
Impacted Service(s) : All servers in the rack G115B02 are temporarily unavailable. Some servers in the racks G115B03/G115B04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 20:39 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks G115B02/G115B03/G115B04.

Here are some supplementary details :

Start time : 15/08/2026 20:12 UTC
Impacted Service(s) : Servers in the racks G115B02/G115B03/G115B04 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 20:22 UTC

Aug 15, 2026

[RBX2][Dedicated Servers] - Rack RBX0226A01A incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 15/08/2026 19:38 UTC
End time : 15/08/2026 22:17 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 22:57 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack RBX0226A01A.

Here are some supplementary details :

Start time : 15/08/2026 19:38 UTC
Impacted Service(s) : Some servers in the specified rack are no longer able to access the public network.
Customers Impact : Some customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 20:11 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack RBX0226A01A.

Here are some supplementary details :

Start time : 15/08/2026 19:38 UTC
Impacted Service(s) : Some servers in the specified rack are no longer able to access the public network.
Customers Impact : Some customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 19:49 UTC
[GRA2][Dedicated Servers] - Rack G210B03 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 15/08/2026 03:20 UTC
End time : 15/08/2026 11:58 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 15:47 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack G210B03.

Here are some supplementary details :

Start time : 15/08/2026 03:20 UTC
Impacted Service(s) : Some servers in the specified rack are experiencing increased network latency and are no longer able to reliably access the public network.
Customers Impact : Some customers are experiencing increased latency and are temporarily unable to access their servers via the public network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 04:11 UTC
[GRA1][Dedicated Servers] - Rack G135A02 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 15/08/2026 08:18 UTC
End time : 15/08/2026 10:30 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 10:34 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in Rack G135A02

Here are some supplementary details :

Start time : 15/08/2026 08:18 UTC
Impacted Service(s) : Some servers in Rack G135A02 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 08:33 UTC
[RBX3][Dedicated Servers] - Rack 42C16 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 15/08/2026 04:17 UTC
End time : 15/08/2026 08:58 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 10:05 UTC
Identified - We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack 42C16.

Here are some supplementary details :

Start time : 15/08/2026 04:17 UTC
Impacted Service(s) : Some servers in Rack 42C16 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident was caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 04:24 UTC
[SGP1][Dedicated Servers] - Rack 051015 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Databases offering has been resolved.
Start time : 14/08/2026 23:49 UTC
End time : 15/08/2026 06:30UTC
Root Cause : This incident is caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 06:38 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 051015.

Here are some supplementary details :

Start time : 14/08/2026 23:49 UTC
Impacted Service(s) : Some servers in the rack 051015 are no longer able to access the public network.
Customers Impact : Some customers are temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 02:11 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 051015.

Here are some supplementary details :

Start time : 14/08/2026 23:49 UTC
Impacted Service(s) : Some servers in the rack 051015 are no longer able to access the public network.
Customers Impact : Some customers are temporarily unable to access their servers via public network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 00:17 UTC
[RBX8][Network] - Rack R833A10 vRack Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 15/08/2026 03:52 UTC
End time : 15/08/2026 06:16UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 06:19 UTC
Investigating - We are currently experiencing an incident affecting our vRack Private Network offer in Rack R833A10.

Here are some supplementary details :
Start time : 15/08/2026 03:52 UTC
Impacted Service(s) : vRack Private Network on the servers in the specified rack is unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers through vRack Private Network.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 15, 04:12 UTC

Aug 14, 2026

[GRA1][Dedicated Servers] - Multiple Racks Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 14, 15:51 UTC
Scheduled - As part of our continuous improvement plan, maintenance is scheduled on our Bare Metal offer, affecting servers in Multiple Racks in GRA1.

Start time : 14/08/2026 15:00 UTC
End time : 14/08/2026 17:00 UTC

List of concerned Racks :
- Room G107 :
G107A15
G107A05
G107B15
G108A04
G107A13
G107A09
G107A04
G107B08
G107B14
G107B07
G107B04
G107A11
G107A12
G107A08
G107A14
G107B11
G107A06

- Room G108 :
G108A03

- Room G122 :
G122B15
G122B12
G122B14
G122B13

Service impact : vRack network will be temporarily unavailable in the specifed Racks during the maintenance.
Service improvement : Following our continuous improvement policy of our network infrastructure, we will be doing a maintenance on our network equipment.

Thank you for your understanding.
Aug 14, 09:55 UTC
[RBX3][Dedicated Servers] - Rack 46A13 incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 14/08/2026 14:55 UTC
End time : 14/08/2026 15:00 UTC
Impacted Service(s) : Servers in the rack were no longer able to access the public network.
Customers Impact : Customers were temporarily unable to access their servers via public network located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Aug 14, 15:07 UTC
[RBX3][Dedicated Servers] - Rack 46K12 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 14/08/2026 14:32 UTC
End time : 14/08/2026 14:46 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 14:49 UTC
Investigating - We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack 46K12.

Here are some supplementary details :

Start time : 14/08/2026 14:32 UTC
Impacted Service(s) : vRack network is temporarily unavailable in the rack.
Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 14:45 UTC
[RBX3][Cooling System] - Rack 45D09 maintenance notification
Completed - All services are operational.
Aug 14, 09:50 UTC
Update - The ongoing maintenance has been extended and is now expected to be completed by 14/08/2026 at 13:00 UTC.
We appreciate your patience and understanding. Further updates will be provided as needed.
Aug 13, 15:18 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2026 06:00 UTC
End time : 13/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 7, 11:31 UTC
[LIM3][Dedicated Servers] - Rack LIM0302B01B Incident Notification
Resolved - We had an incident on our Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 14/08/2026 08:35 UTC
End time : 14/08/2026 08:41 UTC
Impacted Service(s) : All servers in the Rack LIM0302B01B were temporarily unavailable.
Customers Impact : Customers were temporarily unable to access their servers located in the specified rack.
Root Cause : This incident was caused by a software issue.

We thank you for your understanding and patience throughout this incident.
Aug 14, 08:50 UTC
[RBX10][Dedicated Servers] - Rack RBX1003D02C Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 14/08/2026 01:55 UTC
End time : 14/08/2026 07:55UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 07:56 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack RBX1003D02C.

Here are some supplementary details :

Start time : 14/08/2026 01:55 UTC
Impacted Service(s) : Servers in the rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via the vRack network located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 01:59 UTC
[RBX8][Dedicated Servers] - Rack R804R19 Incident Notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 13/08/2026 14:19 UTC
End time : 14/08/2026 00:49 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 14, 00:50 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Servers in the rack are no longer able to access the public and the vRack networks.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 13, 18:19 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R804R19.

Here are some supplementary details :

Start time : 13/08/2026 14:19 UTC
Impacted Service(s) : Servers in the rack are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via the vRack network located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 13, 14:25 UTC

Aug 13, 2026

[BHS8][Cooling System] - Rack BHS0809A02B maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 13, 19:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 11:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2026 11:00 UTC
End time : 13/08/2026 19:30 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 7, 11:35 UTC
[BHS5][Cooling System] - Rack T05A29 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 13, 19:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 11:05 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 13/08/2026 11:05 UTC
End time : 13/08/2026 19:05 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 7, 11:38 UTC
[ERI1][Dedicated Servers] - Rack E103C04 incident notification
Resolved - We had an incident on Dedicated Servers offer which has now been resolved.

Here are some supplementary details :

Start time : 13/08/2026 04:06 UTC
End time : 13/08/2026 04:10 UTC
Impacted Service(s) : Servers in the rack were no longer able to access the vRack network.
Customers Impact : Customers were temporarily unable to access their servers via vRack network located on the specified rack.
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.
Aug 13, 04:26 UTC

Aug 12, 2026

[GRA1][Dedicated Servers] - Multiple racks incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 12/08/2026 17:04 UTC
End time : 12/08/2026 17:32 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 12, 17:34 UTC
Investigating - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks G122B17, G108A05, G127A19, G134B06, G126A20, G118A05, G118A02, G117A13, G118A24, G118A23, G118A20, G118A19, G108A12, G108A09, G107B18, G108A08.

Here are some supplementary details :

Start time : 12/08/2026 17:04 UTC
Impacted Service(s) : Servers in the specified racks are no longer able to access the vRack network.
Customers Impact : Customers are temporarily unable to access their servers via the vRack network located on the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 12, 17:33 UTC
[RBX4][Cooling System] - Rack 55A16 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 12, 14:19 UTC
Update - Operations on this maintenance will take longer than expected.
Update will be posted when operations are done
Aug 12, 09:57 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 07:30 UTC
Scheduled - As part of our continuous improvement plan, a maintenance is scheduled on our cooling infrastructure.

Start time : 12/08/2026 07:22 UTC
End time : 12/08/2026 08:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 12, 07:28 UTC
[RBX4][Cooling System] - Rack 56B26 maintenance notification
Completed - The scheduled maintenance has been completed.
Aug 12, 13:37 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 UTC
Scheduled - As part of our continuous improvement plan, we will be carrying out a maintenance on our cooling infrastructure.

Start time : 12/08/2026 06:00 UTC
End time : 12/08/2026 15:00 UTC
Service impact : The cooling system's efficiency could be temporarily impacted for some servers, which could cause a decreased performance during this maintenance.
Service improvement : As part of our continuous improvement policy, we will be doing a maintenance on our cooling infrastructure.

Thank you for your understanding.
Aug 7, 11:30 UTC
[RBX3][Dedicated Servers] - Rack 46G23 incident notification
Resolved - We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 11/08/2026 23:10 UTC
End time : 12/08/2026 04:24 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 12, 04:27 UTC
Update - We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : The majority of the servers are no longer impacted by this incident.
Ongoing Actions : Our teams are currently working on the last impacted servers.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 12, 03:32 UTC
Identified - We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack 46G23.

Here are some supplementary details :

Start time : 11/08/2026 23:10 UTC
Impacted Service(s) : Some servers in the rack 46G23 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.
Aug 11, 23:44 UTC
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