Resolved -
Start Time : 02/12/2024 17:20 UTC
End Time : 04/12/2024 09:41 UTC
Service impact :We would like to inform you that the incident have been resolved and the situation is back to normal.
Root cause : This incident is due to a cooling system issue.
We thank you for your understanding and patience throughout this incident
Dec 4, 09:59 UTC
Update -
Most of servers have resumed their operational capacity.
Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue
Dec 3, 23:24 UTC
Update -
An incident is still in progress on our Baremetal offer.
We inform that a significant number of servers in rack GRA0323B05B are now available.
Start time : 02/12/2024 17:20 UTC
Our teams are fully mobilized and actively working to resolve this problem.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 20:54 UTC
Update -
A significant number of servers in the rack GRA0323B05B are available.
Start time : 02/12/2024 17:20 UTC
Root cause : This incident is due to a cooling system issue
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 3, 18:01 UTC
Update -
More servers have resumed their operational capacity.
Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue
Dec 3, 05:19 UTC
Update -
Some servers are getting operational again.
Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue.
Dec 3, 02:18 UTC
Update -
We would like to update you on the current incident.
Our teams are working tirelessly to resolve this incident once and for all.
We'll be sure to update these pages as soon as we have new information to share.
Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue.
Dec 2, 21:32 UTC
Update -
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 2, 20:03 UTC
Identified -
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Root cause : This incident is due to a cooling system issue.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 2, 18:02 UTC
Investigating -
An incident is in progress on our Bare Metal offer. It has temporarily affected the availability.
Here is detail for this incident :
Start time : 02/12/2024 17:20 UTC
Service impact : Some of servers in the rack GRA0323B05B are no longer responding.
Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it.
Update will be posted as significant progress is made.
Our teams are fully mobilized and actively working to resolve this problem.
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Dec 2, 17:52 UTC