We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 16/07/2025 09:13 UTC End time : 16/07/2025 16:10 UTC Root Cause : This incident is caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 16, 2025 - 16:15 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Several servers are now available again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 16, 2025 - 11:53 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the specific rack R713A01.
Here are some supplementary details :
Start time : 16/07/2025 09:13 UTC Impacted Service(s) : Some servers in the rack R713A01 are temporarily unavailable. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 16, 2025 - 10:53 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R713A01.
Here are some supplementary details :
Start time : 16/07/2025 09:13 UTC Impacted Service(s) : Some servers in the rack R713A01 are temporarily unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 16, 2025 - 09:45 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).