[LIM3][Dedicated Servers] - Rack LIM0301B03B

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on LIM0301B03B has now been resolved.

Here is detail for this incident :
Start time : 15/07/2025 01:55 UTC
End time : 15/07/2025 04:44 UTC
Root Cause : This incident was caused by a network equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 15, 2025 - 04:52 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack LIM0301B03B.

Here is detail for this incident :
Start time : 15/07/2025 01:55 UTC
Impacted Service(s) : vRack network is temporarily unavailable for servers in rack LIM0301B03B.
Customers Impact : Customers are temporarily unable to access through vRack network their servers located in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 15, 2025 - 02:02 UTC

This incident affected: Dedicated Servers || Network (LIM).