We would like to inform you that the incident on rack G133A12 has now been resolved. All servers are available again.
Here is detail for this incident : Start time : 04/07/2025 07:14 UTC End time : 04/07/2025 16:48 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Jul 04, 2025 - 16:54 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams have fixed the affected servers and reconfiguration is underway.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 04, 2025 - 16:12 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the racks G133A12.
Here is detail for this incident : Start time : 04/07/2025 07:14 UTC Impacted Service(s) : Some servers racks G132B13 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 04, 2025 - 07:16 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).