We would like to inform you that the incident on the racks R809R01/02/03 has now been resolved.
Here is detail for this incident : Start time : 06/07/2025 07:34 UTC End time : 06/07/2025 08:34 UTC Root Cause : This incident was caused by a network system malfunction.
We thank you for your understanding and patience throughout this incident.
Posted Jul 06, 2025 - 09:14 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Most of servers are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 06, 2025 - 08:36 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues the specific racks R809R01/02/03.
Here is detail for this incident : Start time : 06/07/2025 07:34 UTC Impacted Service(s) : All the servers in the racks R809R01/02/03 are temporarily unavailable. Customers Impact : All the customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a Network system malfunction. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 06, 2025 - 07:52 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks R809R01/02/03 . Start time : 06/07/2025 07:34 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 06, 2025 - 07:48 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).