[GRA1/4][Virtual Private Servers] - Instances incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on Virtual Private Servers offering on the regions GRA1/4 has now been resolved.

Here is detail for this incident :
Start time : 03/07/2025 09:53 UTC
End time : 04/07/2025 15:30 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 04, 2025 - 15:42 UTC

Identified

We have determined the origin of the incident affecting our Virtual Private Servers offering on the regions GRA1/4.

Here is detail for this incident :
Start time : 03/07/2025 09:53 UTC
Impacted Service(s) : Some virtual private servers in the regions GRA1/4 are temporarily unavailable.
Customers Impact : Some customers are temporarily unable to access and use their virtual private servers located on the specified regions.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 03, 2025 - 16:33 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).