We would like to inform you that the incident on rack R809R17 has now been resolved.
Here is detail for this incident : Start time : 09/07/2025 06:43 UTC End time : 09/07/2025 10:46 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Jul 09, 2025 - 10:49 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 09, 2025 - 07:16 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack R809R17.
Here is detail for this incident : Start time : 09/07/2025 06:43 UTC Impacted Service(s) : All servers in the rack R809R17 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 09, 2025 - 07:09 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).