We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 07/07/2025 12:48 UTC End time : 07/07/2025 17:50 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2025 - 17:52 UTC
Identified
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack G117A21 and G117A20.
Here are some supplementary details :
Start time : 07/07/2025 12:48 UTC Impacted Service(s) : Servers in the specified rack are no longer able to access the public network. Root Cause : This incident was caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2025 - 12:56 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).