We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 15/07/2025 00:44 UTC End time : 16/07/2025 14:20 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 16, 2025 - 14:33 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Rack 46D17 was affected by this incident, all servers have been operational since 15/07/2025 14:46 UTC. Ongoing Actions : Our teams are always ready to restore your services as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 15, 2025 - 15:32 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Servers in rack 46D23 are operational again. Ongoing Actions : Our team is fixing the remaining servers.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 15, 2025 - 12:18 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Since 15/07/2025 04:04 UTC, servers in rack 46D23 and 46D25 are temporarily unavailable. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 15, 2025 - 04:29 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the racks 46D20 / 46D21 and 46D22.
Here is detail for this incident : Start time : 15/07/2025 00:44 UTC Impacted Service(s) : Some servers in the specified racks are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 15, 2025 - 00:59 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).