We are pleased to inform you that the incident affecting our has been resolved.
Start time : 07/07/2025 07:40 UTC End time : 07/07/2025 21:35 UTC Root Cause : This incident was caused by a Network system malfunction.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 08, 2025 - 04:08 UTC
Update
Most of the servers are now operational again. Our team is working on the remaining ones.
Posted Jul 07, 2025 - 20:15 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : More servers are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2025 - 10:32 UTC
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Posted Jul 07, 2025 - 09:50 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Some servers are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2025 - 08:36 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues the specific racks 46E26/46E27/46E28 .
Here is detail for this incident : Start time : 07/07/2025 07:40 UTC Impacted Service(s) : All the servers in the racks 46E26/46E27/46E28 are temporarily unavailable. Customers Impact : All the customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a Network system malfunction. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2025 - 07:57 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks 46E26/46E27/46E28 . Start time : 07/07/2025 07:40 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 07, 2025 - 07:55 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).