We would like to inform you that the incident on LIM0311A01B has now been resolved.
Here is detail for this incident : Start time : 03/07/2025 00:30 UTC Start time : 04/07/2025 19:30 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Jul 04, 2025 - 20:04 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The intervention is continuing on the last servers that are still affected.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 04, 2025 - 16:06 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Some servers are still affected, but our teams are doing their utmost to restore services as soon as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 03, 2025 - 11:08 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack LIM0311A01B.
Here is detail for this incident : Start time : 03/07/2025 00:30 UTC Impacted Service(s) : Some servers in rack LIM0311A01B are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access and use their servers located in the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 03, 2025 - 01:49 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).