[RBX7][Dedicated Servers] - Rack R715B18/R715B20 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved on racks R715B18 and R715B20.

Start time : 19/05/2026 07:46 UTC
End time : 19/05/2026 08:04 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 19, 2026 - 08:09 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks R715B18 and R715B20.

Here are some supplementary details :

Start time : 19/05/2026 07:46 UTC
Impacted Service(s) : Servers in racks R715B18 and R715B20 are no longer able to access the public network.
Customers Impact : Customers are temporarily unable to access their servers via public network located on the specified racks.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 19, 2026 - 07:54 UTC

This incident affected: Dedicated Servers || Network (RBX).