We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 02/03/2026 20:00 UTC End time : 02/03/2026 20:52 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 02, 2026 - 20:58 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The rack G118B09 is also affected by this faulty network equipment. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 02, 2026 - 20:56 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our teams will need to reload the faulty network equipment. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 02, 2026 - 20:31 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific room G108/G118.
Here are some supplementary details :
Start time : 02/03/2026 20:00 UTC Impacted Service(s) : Servers in the following racks are no longer able to access the vRack network. Impacted racks : G108A14 G108A15 G108A16 G108B04 G108B05 G108B06 G108B10 G108B11 G108B19 G118B02 G118B03 G118B06 G118B10 G118B12 G118B13 G118B14 G118B15 G118B16. Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Mar 02, 2026 - 20:28 UTC
This incident affected: Dedicated Servers || Network (GRA).