We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 30/03/2026 09:17 UTC End time : 31/03/2026 02:20 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 31, 2026 - 02:24 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers in rack GRA0320A03A are operational again. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 31, 2026 - 02:20 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The servers in rack GRA0320A03B are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 30, 2026 - 21:33 UTC
Update
Please find below an update on the situation: Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 30, 2026 - 13:36 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.
Here are some supplementary details :
Start time : 30/03/2026 09:17 UTC Impacted Service(s) : All servers in the rack GRA0320A03A are temporarily unavailable. Also, some servers in rack GRA0320A03B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers in the rack GRA0320A03A and GRA0320A03B. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 30, 2026 - 09:32 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).