[GRA2][Dedicated Servers] - Racks G264B01/G264B02/G264B03 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers in racks 264B01, G264B02 and G264B03 has been resolved.

Start time : 04/11/2025 22:08 UTC
End time : 04/11/2025 22:21 UTC
Root Cause : This incident was caused by a cooling system issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 04, 2025 - 23:01 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.

Here are some supplementary details :

Start time : 04/11/2025 22:08 UTC
Impacted Service(s) : IPMI is temporarily unavailable for servers in the specified racks.
Customers Impact : Customers are temporarily unable to access the IPMI interface to manage their servers located in racks G264B01, G264B02 and G264B03.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Nov 04, 2025 - 22:24 UTC

This incident affected: Dedicated Servers || Network (GRA).