[RBX8][Dedicated Servers] - Rack R832B16

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack R832B16 has now been resolved.

Here is detail for this incident :
Start time : 01/07/2025 11:28 UTC
End time : 01/07/2025 13:23 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted Jul 01, 2025 - 13:27 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offering on the rack R832B16.

Here is detail for this incident :
Start time : 01/07/2025 11:28 UTC
Impacted Service(s) : Some servers in the rack R832B16 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 01, 2025 - 12:09 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).