We would like to inform you that the incident on rack LIM0309A02C has now been resolved.
Here is detail for this incident : Start time : 01/02/2025 18:01 UTC End time : 01/02/2025 19:14 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Feb 01, 2025 - 20:00 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Most of the servers in the rack LIM0309A02C are available. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 01, 2025 - 19:25 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack LIM0309A02C.
Here is detail for this incident : Start time : 01/02/2025 18:01 UTC Impacted Service(s) : All servers on the rack LIM0309A02C are temporarily unavailable. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
Our teams are fully engaged and working to resolve the issue as quickly as possible. We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 01, 2025 - 18:12 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).