Start time : 22/10/2024 22:47 UTC End time : 23/10/2024 01:51 UTC Root cause : Hardware issue on a network device We would like to inform you that the incident have been resolved and the situation is back to normal.
We thank you for your understanding and patience throughout this incident
Posted Oct 23, 2024 - 03:02 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 23, 2024 - 00:59 UTC
Investigating
An incident is in progress on our Bare Metal offer.
We are actively working to resolve this problem.
Our teams are fully mobilized and we will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.
Here is detail for this incident :
Start time : 22/10/2024 22:47 UTC Service impact : Baremetal public network traffic may be disrupted on the wollowing racks : G118A20 - G118A15 - G118A16 - G118A14 - G118A19 - G118A12 - G118A13 - G118A10 - G118A11 - G118A09 - G118A07 - G118A08 - G117A24 - G117A23 - G118B21 Root cause : Hardware issue on a network device Ongoing actions : Our teams are investigating to determine the origin of the incident and fix it. Update will be posted as significant progress is made.
Posted Oct 23, 2024 - 00:57 UTC
This incident affected: Dedicated Servers || Network (GRA).