[GRA1][Dedicated Servers] - Rack G125B08 incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 09/09/2026 02:54 UTC
End time : 09/09/2026 03:36 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 09, 2026 - 03:37 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering in the specified rack.
The root cause has been identified.

Please find the details of this incident below :
Start time : 09/09/2026 02:54 UTC
Impacted Service(s) : All servers in the rack G125B08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : Our teams are actively working to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 09, 2026 - 03:12 UTC

Investigating

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the specified rack.

Here are some supplementary details :
Start time : 09/09/2026 02:54 UTC
Impacted Service(s) : All servers in the rack G125B08 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located on the specified rack.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 09, 2026 - 03:00 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).