Current status
Legend
- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[SBG5][Dedicated Servers] - Rack SBG0502B07B incident notification
Incident
Report for Bare Metal Cloud
Resolved
We would like to inform you that the incident on our Dedicated Servers offer in the rack SBG0502B07B, have been resolved.
Start Time : 01/04/2025 20:23 UTC
End Time : 01/04/2025 21:58 UTC
Root Cause : This incident was caused by a malfunction on a hardware.
We thank you for your understanding and patience throughout this incident
Start Time : 01/04/2025 20:23 UTC
End Time : 01/04/2025 21:58 UTC
Root Cause : This incident was caused by a malfunction on a hardware.
We thank you for your understanding and patience throughout this incident
Update
We are continuing to work on a fix for this issue.
We have new information regarding the incident that affected your service(s), in the rack SBG0502B07B.
Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
We have new information regarding the incident that affected your service(s), in the rack SBG0502B07B.
Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s), in the rack SBG0502B07B.
Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Most of servers are operational again.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Identified
We are currently experiencing an event affecting our Dedicated Servers offer in the rack SBG0502B07B.
Here are some supplementary details :
Start time : 01/04/2025 20:23 UTC
Impacted Service(s) : All the servers are temporarily unreachable.
Customers Impact : Some customers cannot access their servers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 01/04/2025 20:23 UTC
Impacted Service(s) : All the servers are temporarily unreachable.
Customers Impact : Some customers cannot access their servers.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack SBG0502B07B.
Start time : 01/04/2025 20:23 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 01/04/2025 20:23 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Dedicated Servers || Global Infrastructure (SBG).