[RBX10][Dedicated Servers] - Rack RBX1002A01C Incident Notification

Incident Report for Bare Metal Cloud

Resolved

This incident has been resolved.

Posted May 25, 2026 - 04:16 UTC

Update

We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.

Start time : 24/05/2026 23:35 UTC
End time : 25/05/2026 01:05 UTC
Root Cause : This incident was caused by a network equipment issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 25, 2026 - 01:06 UTC

Identified

We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the Rack RBX1002A01C.
Here are some supplementary details :

Start time : 24/05/2026 23:35 UTC
Impacted Service(s) : All servers in the rack RBX1002A01C are temporarily unavailable.
Customers Impact : All customers are temporarily unable to access their servers located on the specified rack
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 24, 2026 - 23:47 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).