[RBX3][Dedicated Servers] - Rack 41D13 incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack 41D13 has now been resolved.

Here is detail for this incident :
Start time : 02/06/2025 21:17 UTC
End time : 02/06/2025 22:26 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 02, 2025 - 22:28 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack 41D13.

Here is detail for this incident :
Start time : 02/06/2025 21:17 UTC
Impacted Service(s) : Some servers in the rack 41D13 are temporarily unreachable.
Customers Impact : Customers in the rack 41D13 cannot access their servers.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 02, 2025 - 21:48 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).