We would like to inform you that the incident on rack WAW0107A05C has now been resolved.
Here is detail for this incident : Start time : 11/04/2025 15:09 UTC End time : 11/04/2025 16:10 UTC Root Cause : This incident was caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident.
Posted Apr 11, 2025 - 16:11 UTC
Identified
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible. Root Cause : This incident is caused by a cooling system issue.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 11, 2025 - 16:07 UTC
Investigating
We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary Availability issues in the rack WAW0107A05C.
Here is detail for this incident : Start time : 11/04/2025 15:09 UTC Impacted Service(s) : Some of servers in the rack WAW0107A05C are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 11, 2025 - 15:11 UTC
This incident affected: Dedicated Servers || Global Infrastructure (WAW).