[RBX8][Dedicated Servers] - Rack R802R01

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on the rack R802R01 has now been resolved.

Here is detail for this incident :
Start time : 06/05/2025 21:37 UTC
End time : 07/05/2025 00:42 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted May 07, 2025 - 00:43 UTC

Identified

We have determined the origin of the incident affecting our Dedicated Servers offer in the rack R802R01.

Here are some supplementary details :
Start time : 06/05/2025 21:37 UTC
Impacted Service(s) : All servers in the rack R802R01 are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted May 06, 2025 - 21:44 UTC

This incident affected: Dedicated Servers || Global Infrastructure (RBX).