We are pleased to inform you that the incident affecting our Dedicated Servers offer has been resolved.
Start time : 18/11/2025 14:46 UTC End time : 18/11/2025 16:30 UTC Root Cause : This incident was caused by a network equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 18, 2025 - 16:31 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks 27A01 - 27A03 - 27A04 - 27A05 - 27A06 -27A09 - 27A11 - 27A12 - 27A13 - 27A14 - 27A16 - 27B01 - 27B05 - 27B05 - 27B02 - 27B03 - 27B04.
Here are some supplementary details :
Start time : 18/11/2025 14:46 UTC Impacted Service(s) : Servers in the specified racks are no longer able to access the vRack network. Customers Impact : Customers are temporarily unable to access their servers via vRack network located on the specified racks. Root Cause : This incident is caused by a network equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Nov 18, 2025 - 16:07 UTC
This incident affected: Dedicated Servers || Network (RBX).