[SGP2][Dedicated Servers] - Rack SGP0201B01B Incident Notification

Incident Report for Bare Metal Cloud

Update

We have new information regarding the incident that affects your service(s).

Please find below an update on the situation :

Update :
Most servers in Rack SGP0201B01B are back online.

Start time : 22/09/2026 11:47 UTC
Impacted Service(s) : Some servers in Rack SGP0201B01B are still temporarily unavailable.
Customers Impact : Some customers are still temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 22, 2026 - 18:37 UTC

Identified

We are currently experiencing an ongoing incident.
We have determined the origin of the issue affecting our Dedicated Servers offer in Rack SGP0201B01B.

Here are some supplementary details :

Start time : 22/09/2026 11:47 UTC
Impacted Service(s) : Some servers in Rack SGP0201B01B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access their servers located in the specified rack.
Root Cause : This incident is caused by a cooling system issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 22, 2026 - 12:05 UTC

This incident affects: Dedicated Servers || Global Infrastructure (SGP).