We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 22/09/2026 11:47 UTC End time : 02/10/2026 03:25 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 02, 2026 - 04:14 UTC
Update
Please find an update of this incident below : Update : Some servers in the impacted racks SGP0201B01A and SGP0201B01B are operational again. Ongoing Actions : Our teams are checking and fixing the remaining impacted servers one by one. We are doing our utmost to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 25, 2026 - 14:52 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Our technical team is currently working to restore the situation as quickly as possible. A significant number of servers are now back up and running. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 23, 2026 - 19:31 UTC
Update
Please find below an update on the situation : Update : The incident is still ongoing. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 23, 2026 - 06:07 UTC
Update
Please find below an update on the situation : Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 22, 2026 - 18:37 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in Racks SGP0201B01A and SGP0201B01B.
Here are some supplementary details :
Start time : 22/09/2026 11:47 UTC Impacted Service(s) : Some servers in Racks SGP0201B01A and SGP0201B01B are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located in the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 22, 2026 - 12:05 UTC
This incident affected: Dedicated Servers || Global Infrastructure (SGP).