[EU/CA/APAC][Virtual Private Servers] - VPS Authentification incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on our Virtual Private Servers offering, which was causing temporary latency issues in EU/CA/APAC region. has now been resolved.

Here is detail for this incident :
Start time : 12/03/2025 18:15 UTC
End time : 12/03/2025 21:25 UTC
Root cause : A malfunction was detected in a service used by many products.

We thank you for your understanding and patience throughout this incident.

Posted Mar 13, 2025 - 09:17 UTC

Monitoring

A fix has been implemented, and our teams are actively monitoring the results.
The network traffic has returned to a nominal condition.

We thank you for your patience during the course of this incident.

Posted Mar 12, 2025 - 21:42 UTC

Identified

We have determined the origin of the incident affecting our Virtual Private Servers offer on the specific region EU/CA/APAC.

Here are some supplementary details :
Start time : 12/03/2025 18:15 UTC
Impacted Service(s) : The authentication service is temporarily unavailable.
Customers Impact : Clients wishing to authenticate on the VPS service are temporarily unavailable
Root Cause : This incident is related to : https://public-cloud.status-ovhcloud.com/incidents/9myc4g6tfvlb
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Mar 12, 2025 - 20:08 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (ERI, GRA, SBG, LIM, WAW, BHS, SGP, SYD, YNM).