[GRA][Virtual Private Servers] - VPS instances incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our has been resolved.

Start time : 29/07/2025 05:40 UTC
End time : 29/07/2025 17:55 UTC
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2025 - 17:57 UTC

Update

Update : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2025 - 14:15 UTC

Update

We are continuing to work on a fix for this issue.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2025 - 12:48 UTC

Identified

We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary issue in the GRA region.

Here are some supplementary details :

Start time : 29/07/2025 05:40 UTC
Impacted Service(s) : Some VPS instances in the GRA region are temporarily unreachable.
Customers Impact : Some customers are temporarily unable to access and use their VPS instances.
Root Cause : A service disruption occured due to an unexpected infrastructure malfunction.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jul 29, 2025 - 08:25 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).