We are pleased to inform you that the incident affecting our Dedicated Servers offering has been resolved.
Start time : 04/09/2026 08:41 UTC End time : 04/09/2026 11:33 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2026 - 11:40 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update: Some servers in the impacted rack LIM0308B04C are progressively becoming operational again. Ongoing Actions : Our teams are actively working to restore full service as quickly as possible and are closely monitoring system stability.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2026 - 09:17 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering. The root cause has been identified.
Please find the details of this incident below : Start time : 04/09/2026 08:41 UTC Impacted Service(s) : All servers in the rack LIM0308B04C are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 04, 2026 - 08:49 UTC
This incident affected: Dedicated Servers || Global Infrastructure (LIM).