[GRA4/GRA6/GRA8][Virtual Private Servers] - Some VPS incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers offering has been resolved.

Start time : 16/09/2026 02:41 UTC
End time : 16/09/2026 03:21 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 16, 2026 - 03:53 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer on the specific GRA4/GRA6/GRA8 regions.

Here are some supplementary details :

Start time : 16/09/2026 02:41 UTC
Impacted Service(s) : Some Virtual Private Servers instances in the GRA4/GRA6/GRA8 regions are unreachable.
Customers Impact : Some customers are temporarily unable to access and use their Virtual Private Servers instances.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Sep 16, 2026 - 03:17 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (GRA).