[AP-SOUTH-MUM][Virtual Private Servers] - VPS Authentification incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers offering, which was causing temporary availability issue in the AP-SOUTH-MUM region has been resolved.

Start time : 29/01/2026 04:30 UTC
End time : 29/01/2026 05:37 UTC
Root Cause : A service disruption occurred due to an unexpected underlying infrastructure malfunction.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Feb 04, 2026 - 18:19 UTC

Monitoring

Service has been fully restored since 29/01/2026 05:37 UTC. Monitoring remains active to ensure long-term stability.

Here are some supplementary details :

Start time : 29/01/2026 04:30 UTC
Impacted Service(s) : The authentication service was temporarily unavailable.
Customers Impact : Clients were temporarily unable to authenticate on the VPS service.
Root Cause : This incident was caused by a software issue.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 29, 2026 - 06:09 UTC

Investigating

We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the AP-SOUTH-MUM region.

Here are some supplementary details :

Start time : 29/01/2026 04:30 UTC
Impacted Service(s) : The authentication service is temporarily unavailable.
Customers Impact : Clients wishing to authenticate on the VPS service are temporarily unavailable
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Jan 29, 2026 - 04:55 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (AP-SOUTH-MUM).