We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved. Racks R807R01 - R807R02 - R807R03 are all fully operational.
Start time : 05/03/2026 06:09 UTC End time : 05/03/2026 14:41 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 05, 2026 - 14:53 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All servers in racks R807R01 and R807R02 are now operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 05, 2026 - 12:16 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational in rack R807R01. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 05, 2026 - 06:59 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational in rack R807R02. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 05, 2026 - 06:52 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers are operational in rack R807R03. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 05, 2026 - 06:46 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offering on the specific racks : R807R01 - R807R02 - R807R03
Here are some supplementary details :
Start time : 05/03/2026 06:09 UTC Impacted Service(s) : All servers in the racks R807R01 are temporarily unavailable. Some servers in the racks R807R02 are temporarily unavailable. Servers in the rack R807R03 are no longer able to access the public, vRack and IPMI network. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 05, 2026 - 06:42 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the racks : R807R01 - R807R02 - R807R03
Here are some supplementary details :
Start time : 05/03/2026 06:09 UTC Impacted Service(s) : All servers in the racks R807R01 are temporarily unavailable. Some servers in the racks R807R02 are temporarily unavailable. Servers in the rack R807R03 are no longer able to access the public, vRack and IPMI network. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Mar 05, 2026 - 06:25 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX) and Dedicated Servers || Network (RBX).