We are pleased to inform you that the incident affecting our Dedicated Servers on racks G132B08 and G132B09 has been resolved.
Start time : 09/12/2025 10:27 UTC End time : 09/12/2025 13:18 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 09, 2025 - 13:20 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of the servers are no longer impacted. Ongoing Actions : Our teams are currently working on the last impacted servers in racks G132B08 and G132B09.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 09, 2025 - 12:18 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks.
Here are some supplementary details :
Start time : 09/12/2025 10:27 UTC Impacted Service(s) : All servers in rack G132B08 are temporarily unavailable. Also, some servers in the rack G132B09 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers in the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 09, 2025 - 10:56 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).