We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 06/01/2026 18:41 UTC End time : 06/01/2026 20:42 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 06, 2026 - 20:47 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack R806R04.
Here are some supplementary details :
Start time : 06/01/2026 18:41 UTC Impacted Service(s) : Some servers in the rack R806R04 are temporarily unavailable. Customers Impact : Some customers are temporarily unable to access their servers located on the specified racks Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 06, 2026 - 19:14 UTC
Investigating
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R806R04.
Here are some supplementary details :
Start time : 06/01/2026 18:41 UTC Impacted Service(s) : All servers in the rack R806R04 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jan 06, 2026 - 18:49 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).