We would like to inform you that the incident on the racks G107A14, G107A15 and G107A16 has now been resolved.
Here is detail for this incident : Start time : 30/06/2025 08:14 UTC End time : 30/06/2025 09:02 UTC Root Cause : This incident was caused by an electrical equipment issue.
We thank you for your understanding and patience throughout this incident.
Posted Jun 30, 2025 - 09:04 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : We would like to inform you that a significant number of servers are now operational. Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 30, 2025 - 09:01 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offering on the racks G107A14, G107A15 and G107A16.
Here is detail for this incident : Start time : 30/06/2025 08:14 UTC Impacted Service(s) : All servers in the racks G107A14/A15/A16 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 30, 2025 - 08:23 UTC
This incident affected: Dedicated Servers || Global Infrastructure (GRA).