We would like to inform you that the incident on our Virtual Private Servers offering, have been resolved Start Time : 07/04/2025 08:59 UTC End Time : 08/04/2025 18:31 UTC Root cause : This incident is caused by a cooling system issue.
We thank you for your understanding and patience throughout this incident
Posted Apr 08, 2025 - 18:38 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : More virtual private servers are operational again in DE2. Ongoing Actions : Our team are fixing the remaining virtual private servers.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 08, 2025 - 15:57 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Few more virtual private servers are operational again in DE2. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 08, 2025 - 11:51 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : More virtual private servers are operational again in DE2. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 08, 2025 - 08:51 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Some virtual private servers are operational again in DE2. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 08, 2025 - 07:09 UTC
Identified
We have determined the origin of the incident affecting our Virtual Private Servers offer on the DE2 region.
Here are some supplementary details : Start time : 07/04/2025 08:59 UTC Impacted Service(s) : Some virtual private servers in DE2 might be unavailable. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 07, 2025 - 12:09 UTC
Investigating
We are currently experiencing an incident affecting our Virtual Private Servers offering, which is causing temporary Availability issues in the DE2 region.
Here is detail for this incident : Start time : 07/04/2025 08:59 UTC Impacted Service(s) : Some virtual private servers in DE2 might be unavailable. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Apr 07, 2025 - 09:27 UTC
This incident affected: Virtual Private Servers || Global Infrastructure (LIM).