We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Most servers are operational again in the rack. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 25, 2026 - 17:40 UTC
Identified
We are currently experiencing an incident affecting our Dedicated Servers offering in the specified racks. The root cause has been identified.
Please find the details of this incident below : Start time : 25/06/2026 09:34 UTC Impacted Service(s) : All servers in the racks 55A24 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : Our teams are actively working to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jun 25, 2026 - 09:49 UTC
This incident affects: Dedicated Servers || Global Infrastructure (RBX).