We are pleased to inform you that the incident affecting our Dedicated Servers offer in the specific racks BHS0807A04C/BHS0807A04A has been resolved.
Start time : 13/02/2026 17:36 UTC End time : 13/02/2026 18:05 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 13, 2026 - 18:09 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : Impacted Service(s) : Servers in the specified rack are no longer able to access the public network. Customers Impact : Customers cannot access their Public Network in these specific racks. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 13, 2026 - 18:00 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer in the specific racks BHS0807A04C/BHS0807A04A
Here are some supplementary details :
Start time : 13/02/2026 17:36 UTC Impacted Service(s) : All servers in the racks BHS0807A04C/BHS0807A04A are temporarily unavailable. Customers Impact : Customers cannot access their server in these specific racks. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 13, 2026 - 17:56 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific racks BHS0807A04C/BHS0807A04A
Start time : 13/02/2026 17:36 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Feb 13, 2026 - 17:52 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).