[RBX][Storage and Backups] - NasHA incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Storage and Backups has been resolved.

Start time : 17/12/2025 15:00 UTC
End time : 17/12/2025 20:48 UTC
Root Cause : This incident is caused by this maintenance : https://network.status-ovhcloud.com/incidents/r2y0nl4v9qsv

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 17, 2025 - 21:03 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical teams are reconfiguring the servers to restore services as soon as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 17, 2025 - 19:17 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Only clusters7023 and clusters7024 remain affected by this incident.
Ongoing Actions : Our teams are replacing the faulty equipment.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 17, 2025 - 17:40 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our teams are currently replacing the faulty equipment.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 17, 2025 - 16:50 UTC

Identified

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : cluster7023/cluster7024/cluster7025/cluster7026/cluster7027/cluster7028/cluster7029/cluster7030/cluster7031/cluster7032/cluster7033/cluster7034/cluster7035/cluster7936/cluster7937 are affected by this incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 17, 2025 - 16:24 UTC

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Cluster7030 is affected by this incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 17, 2025 - 15:51 UTC

Investigating

We are currently investigating an incident affecting our Storage and Backups offering, which is causing temporary availability issue in the Cluster7024 and Cluster7023.

Here are some supplementary details :

Start time : 17/12/2025 15:00 UTC
Impacted Service(s) : The services in Cluster7024 and Cluster7023 are currently unavailable.
Customers Impact : The customers could not access their servers.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 17, 2025 - 15:41 UTC

This incident affected: Storage and Backups || NAS HA (RBX).