OVHcloud Bare Metal Cloud Status
Current status
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- Operational
- Degraded performance
- Partial Outage
- Major Outage
- Under maintenance
[RBX8][Dedicated Servers] - Rack R807R01/R807R02/R807R03 incident notification
Incident
Report for Bare Metal Cloud
Resolved
We would like to inform you that the incident on the racks R807R01/R807R02/R807R03 has now been resolved.
Here is detail for this incident :
Start time : 02/05/2025 03:15 UTC
End time : 02/05/2025 21:31 UTC
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Here is detail for this incident :
Start time : 02/05/2025 03:15 UTC
End time : 02/05/2025 21:31 UTC
Root Cause : This incident was caused by a network equipment issue.
We thank you for your understanding and patience throughout this incident.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : A significant number of servers are now operational in rack R807R01.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : A significant number of servers are now operational in rack R807R01.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : Our technical team is actively working on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : Our technical team is actively working on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : All servers in racks R807R02 and R807R03 are now operational.
A significant number of servers are now operational in rack R807R01.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : All servers in racks R807R02 and R807R03 are now operational.
A significant number of servers are now operational in rack R807R01.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation:
Update : A significant number of servers are now operational.
Ongoing Actions : Our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation for the specified racks:
- R807R02 : Public network is now operational since 10:28 UTC
- R807R03 : vRack network is now operational
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation for the specified racks:
- R807R02 : Public network is now operational since 10:28 UTC
- R807R03 : vRack network is now operational
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation for the specified racks:
- R807R02 : Public network is still unavailable
- R807R03 : vRack network is still unavailable
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation for the specified racks:
- R807R02 : Public network is still unavailable
- R807R03 : vRack network is still unavailable
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation for the specified racks:
- R807R01 : Public network is operational since 04:57 UTC and Private network is now operational.
- R807R02 : Public network is still unavailable but no impact on vRack network since 03:24 UTC.
- R807R03 : vRack network is still unavailable but no impact on Public network since 03:24 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Please find below an update on the situation for the specified racks:
- R807R01 : Public network is operational since 04:57 UTC and Private network is now operational.
- R807R02 : Public network is still unavailable but no impact on vRack network since 03:24 UTC.
- R807R03 : vRack network is still unavailable but no impact on Public network since 03:24 UTC.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
Please find below an update on the situation for the rack R807R01 :
Impacted Service(s) : Public Network is operational since 04h57. Private Network is still unreachable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Impacted Service(s) : Public Network is operational since 04h57. Private Network is still unreachable.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Update
Racks R807R02
Impacted Service(s) : Private Network is operational since 03h24. Public Network is still unreachable.
Racks R807R03
Impacted Service(s) : Public Network is operational since 03h24. Private Network is still unreachable.
Impacted Service(s) : Private Network is operational since 03h24. Public Network is still unreachable.
Racks R807R03
Impacted Service(s) : Public Network is operational since 03h24. Private Network is still unreachable.
Update
New impact : Racks R807R02/R807R03
Start time : 02/05/2025 03:15 UTC
Impacted Service(s) : Servers in the specified racks are no longer able to access the vRack and Public networks.
Customers Impact : Customers do not currently have access to their vRack and Public networks on servers in the specified racks.
Start time : 02/05/2025 03:15 UTC
Impacted Service(s) : Servers in the specified racks are no longer able to access the vRack and Public networks.
Customers Impact : Customers do not currently have access to their vRack and Public networks on servers in the specified racks.
Update
The incident is still ongoing. We would like to assure you that we are doing our utmost to resolve this situation as quickly as possible.
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
As soon as the situation evolves or the incident is resolved, we will keep you informed.
Thank you for your understanding
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer in the specific rack R807R01.
Here are some supplementary details :
Start time : 02/05/2025 02:35 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack and Public networks.
Customers Impact : Customers do not currently have access to their vRack and Public networks on servers in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Here are some supplementary details :
Start time : 02/05/2025 02:35 UTC
Impacted Service(s) : Servers in the specified rack are no longer able to access the vRack and Public networks.
Customers Impact : Customers do not currently have access to their vRack and Public networks on servers in the specified rack.
Root Cause : This incident is caused by a network equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer in the specific rack R807R01
Start time : 02/05/2025 02:35 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Start time : 02/05/2025 02:35 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
This incident affected: Dedicated Servers || Network (RBX).