[SYD][Virtual Private Servers] - Instance incident notification

Incident Report for Bare Metal Cloud

Resolved

We are pleased to inform you that the incident affecting our Virtual Private Servers has been resolved.

Start time : 08/12/2025 13:16 UTC
End time : 08/12/2025 14:54 UTC
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 08, 2025 - 15:13 UTC

Investigating

We are currently investigating an incident affecting our Virtual Private Servers offering, which is causing temporary availability issue in the SYD region.

Here are some supplementary details :

Start time : 08/12/2025 13:16 UTC
Impacted Service(s) : VPS instances creation or edit is currently unavailable.
Customers Impact : Customers are temporarily unable to create, edit, or delete VPS instances. VPS instances that are already running continue to operate normally.
Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted Dec 08, 2025 - 14:43 UTC

This incident affected: Virtual Private Servers || Global Infrastructure (SYD).