[LIM3][Dedicated Servers] - Rack LIM0309A04B incident notification

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on rack LIM0309A04B has now been resolved.

Here is detail for this incident :
Start time : 21/06/2025 13:03 UTC
End time : 21/06/2025 14:33 UTC
Root Cause : This incident was caused by an electrical equipment issue.

We thank you for your understanding and patience throughout this incident.

Posted Jun 21, 2025 - 14:48 UTC

Identified

We are currently experiencing an incident affecting our Dedicated Servers offering, which is causing temporary availability issues in the rack LIM0309A04B.

Here is detail for this incident :
Start time : 21/06/2025 13:03 UTC
Impacted Service(s) : Some servers in rack LIM0309A04B are temporarily unavailable.
Customers Impact : Customers are temporarily unable to access and use their servers located in rack LIM0309A04B.
Root Cause : This incident is caused by an electrical equipment issue.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.

Posted Jun 21, 2025 - 13:58 UTC

This incident affected: Dedicated Servers || Global Infrastructure (LIM).