We would like to inform you that the incident on our Game offering has now been resolved.
Here is detail for this incident : Start time : 29/10/2025 17:37 UTC End time : 30/10/2025 16:50 UTC Root Cause : This incident was caused by a software issue.
We thank you for your understanding and patience throughout this incident.
Posted Oct 30, 2025 - 16:53 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 30, 2025 - 16:11 UTC
Update
We are currently experiencing an incident affecting our Game offering, which is causing temporary availability issues in the BHS/GRA/LIM/US regions
Here is detail for this incident : Start time : 29/10/2025 17:37 UTC Impacted Service(s) : Some Game servers in the specified regions are temporarily inaccessible. Customers Impact : Customers are currently experiencing intermittent connectivity issues when attempting to access some game servers. Root Cause : This incident is caused by a software issue. Ongoing Actions : Our teams are investigating to determine the origin of the incident to fix it.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 30, 2025 - 16:09 UTC
Investigating
We are currently experiencing an event affecting our Game offering.
Start time : 29/10/2025 17:37 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.