We are pleased to inform you that the incident affecting our Dedicated Servers on racks T02E06/07/09 has been resolved.
Start time : 02/10/2025 18:33 UTC End time : 02/10/2025 20:47 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 02, 2025 - 20:50 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific racks T02E06/07/09
Here are some supplementary details :
Start time : 02/10/2025 18:33 UTC Impacted Service(s) : Some servers in the racks T02E06/07/09 are temporarily unavailable. Customers Impact : Some customers are unable to use or access their servers located in the specified racks. Root Cause : This incident is caused by a cooling system issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Oct 02, 2025 - 19:10 UTC
This incident affected: Dedicated Servers || Global Infrastructure (BHS).