[GRA3][Dedicated Servers] - Rack GRA0326B04A

Incident Report for Bare Metal Cloud

Resolved

We would like to inform you that the incident on [Rack/Cluster/Room/Region/Geographical zone] has now been resolved.

Here is detail for this incident :
Start time : 17/05/2025 16:27 UTC
End time : 18/05/2025 00:00 UTC
Root Cause : This incident was caused by a cooling system issue.

We thank you for your understanding and patience throughout this incident.

Posted May 18, 2025 - 00:58 UTC

Update

Most servers are now back to normal. Our team is working on the remaining ones.

Posted May 17, 2025 - 17:08 UTC

Identified

An incident is in progress on our Dedicated Servers in GRA3, customers in the impacted zone may face some difficulties. Please find the details:
Start time : 17/05/2025 16:27 UTC
Service impact : A significant number of servers in the rack GRA0326B04A are no longer responding.
Root Cause : This incident is caused by a cooling system issue.
Ongoing actions : Our teams are actively working to resolve the incident and restore services as quickly as possible
We will keep you informed of developments and the resolution of the incident.
We apologize for the inconvenience and thank you for your understanding.

Posted May 17, 2025 - 16:42 UTC

This incident affected: Dedicated Servers || Global Infrastructure (GRA).