We are pleased to inform you that the incident affecting our Dedicated Servers on rack E105B07 has been resolved.
Start time : 21/09/2025 13:46 UTC End time : 21/09/2025 16:21 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 21, 2025 - 16:53 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : The majority of the servers in rack E105B07 are no longer impacted. Ongoing Actions : Our teams are currently working on the last impacted servers in the specified rack.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Sep 21, 2025 - 15:12 UTC
Identified
We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Dedicated Servers offer on the specific rack.
Here are some supplementary details :
Start time : 21/09/2025 13:46 UTC Impacted Service(s) : All servers in the rack E105B07 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers in the specified rack. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
Posted Sep 21, 2025 - 14:02 UTC
This incident affected: Dedicated Servers || Global Infrastructure (ERI).