We are pleased to inform you that the incident affecting our Dedicated Servers has been resolved.
Start time : 01/12/2025 15:49 UTC End time : 01/12/2025 16:04 UTC Root Cause : This incident was caused by a cooling system issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 01, 2025 - 16:09 UTC
Update
We are currently investigating an incident affecting our Dedicated Servers offering, which is causing temporary availability issue in the rack R807L22.
Here are some supplementary details :
Start time : 01/12/2025 15:49 UTC Impacted Service(s) : All servers in the rack R807L22 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access their servers located on the specified rack. Ongoing Actions : Our teams are investigating to determine the origin of the incident and fix it.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 01, 2025 - 16:06 UTC
Investigating
We are currently experiencing an event affecting our Dedicated Servers offer.
Start time : 01/12/2025 15:49 UTC
Our teams are fully committed to investigating this issue and working towards a resolution as soon as possible. As investigations are ongoing, we will share any new findings or updates with you as soon as possible.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Dec 01, 2025 - 16:00 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).