Start Time : 27/09/2022 15:30 UTC End Time : 09/03/2023 15:02 UTC Root cause : A migration has impacted the SoYouStart and Kimsufi APIs. Our technical teams resolved the issue. All impacted services are now operational.
Posted Mar 13, 2023 - 09:15 UTC
Monitoring
A fix has been implemented. We don't see any impact related to this incident. We are monitoring the issue.
Posted Mar 09, 2023 - 15:02 UTC
Update
Update : Our teams are still working on a fix to solve the problem.
Posted Mar 06, 2023 - 20:50 UTC
Update
Update : Our teams continue to work on the correction. Updates will be posted as soon as significant progress is made.
Posted Feb 28, 2023 - 18:27 UTC
Update
Update : Our teams are still working on the correction. Updates will be posted as soon as significant progress is made.
Posted Feb 24, 2023 - 09:34 UTC
Identified
Start time : 27/09/2022 15:30 UTC Service impact : For some customers, ordering Additionnal IPs via the API or the manager may not be possible. Root cause : A migration has impacted the SoYouStart and Kimsufi APIs. Ongoing actions : A fix is currently in progress. Workaround : You may contact the support team directly if you are impacted by this incident. They will be able to create Additional IPs orders for you.