[GRA6][Virtual Private Servers] - VPS Incident Notification

Incident Report for Bare Metal Cloud

Update

We have new information regarding the incident that affected your service(s).

Please find below an update on the situation:
Update : Our technical team continues to work on the incident.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 04, 2026 - 10:46 UTC

Identified

We are currently experiencing an ongoing incident. We have determined the origin of the issue affecting our Virtual Private Servers offer in GRA6 Region.

Here are some supplementary details :

Start time : 04/05/2026 06:31 UTC
Impacted Service(s) : Some Virtual Private Servers are temporarily unavailable in GRA6 Region.
Customers Impact : Customers are temporarily unable to access their Virtual Private Servers in the specified region.
Root Cause : A service disruption occurred due to an unexpected infrastructure failure.
Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.

We will keep you updated on the progress and resolution.

We apologize for any inconvenience caused and appreciate your understanding.

Posted May 04, 2026 - 07:23 UTC

This incident affects: Virtual Private Servers || Global Infrastructure (GRA).