We are pleased to inform you that the incident affecting our has been resolved.
Start time : 30/07/2025 11:52 UTC End time : 30/07/2025 23:02 UTC Root Cause : This incident was caused by an electrical equipment issue.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 30, 2025 - 23:05 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All of servers in racks 46F09 are operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding. Dedicated Servers || Global Infrastructure - RBX
Posted Jul 30, 2025 - 19:25 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : All of servers in racks 46F10 are operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding. Dedicated Servers || Global Infrastructure - RBX
Posted Jul 30, 2025 - 17:58 UTC
Update
We have new information regarding the incident that affected your service(s).
Please find below an update on the situation: Update : A significant number of servers in racks 46F08/46F09/46F10 are operational. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution.
We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 30, 2025 - 12:40 UTC
Identified
We have determined the origin of the incident affecting our Dedicated Servers offer on the specific racks.
Here is detail for this incident : Start time : 30/07/2025 11:52 UTC Impacted Service(s) : Servers in racks 46F08, 46F09 and 46F10 are temporarily unavailable. Customers Impact : Customers are temporarily unable to access and use their servers located in the specified racks. Root Cause : This incident is caused by an electrical equipment issue. Ongoing Actions : The incident has been identified and our teams are mobilised to restore service as quickly as possible.
We will keep you updated on the progress and resolution. We apologize for any inconvenience caused and appreciate your understanding.
Posted Jul 30, 2025 - 12:21 UTC
This incident affected: Dedicated Servers || Global Infrastructure (RBX).